Not a single problem

Pros: The budget office I used was in Herndon, VA. I'd reserved a compact car the week before and when I walked in to the office, I was the only customer. The agent who helped me was great. Got me in and out of the office in like 5 minutes. The car was a compact (Ford Focus?) and was clean, roomy enough for my needs and got good gas mileage. I kept it for a couple weeks, and when I returned it, I got the same level of customer service as before. (Actually, the same agent!) -For me, and this rental experience - I'll happily use this budget office again

Pros: The quick service over all in getting the car and returning it.