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|"Excellent breakfast and nice people."||(in 62 reviews)|
|"Staff very friendly and helpful"||(in 88 reviews)|
|"Great location and breakfast delicious !"||(in 81 reviews)|
|"Even a Saturday night disco downstairs"||(in 3 reviews)|
|"The loud music at night."||(in 9 reviews)|
|"Tired hotel threadbare carpets room half decorated"||(in 50 reviews)|
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Lovely looking hotel...nicely furnished
Very happy with hotel in daytime however we returned from our night out to find a queue of people outside trying to get into the night club of which we were unaware...we were staying in room 106 which over looked the rear of the hotel but could still hear the music..it was a hot night so we needed the window open as fan in room was not working but couldnt as the noise was so loud..eventually it stopped..we opened window only to be woken up very early when the refrigeration/air con unit started up..a very loud drone.. When we complained about it on check out the girl said "oh must have been the kitchen" no apology no compensation..not great customer service in my opinion
Location was good except for parking; breakfast was good although topping up coffee was bizarre - why can't coffee pots be used rather than bringing new cups?! Papers on the table were nice.
Window wouldn't close so we got the full brunt of the disco which we also were not warned about. 'Join us for a glass of champagne at our disco' is not viable as the noise levels were horrendous, slamming of doors dreadful and the bouncers ditsy. Staff and general manager promised, after a lengthy discussion, to not as a token of good will knock a percentage off the room; rather, a letter would be sent offering a free night in the future. That has not arrived nor has a reply requesting that an electric toothbrush left in the room would be posted on.
The rooms were good but no hairdryer
We were not warned that the hotel was above one of the main nightclubs in Hertford. The Dj may as well set up in our room as until 2 in the morning the whole room vibrated and you could hear the music and dj clearly. Once the music stopped there was the noise of the Air conditioning unit for the night club outside our window that went on for another couple of hours. I did complain to the night receptionist, who politely told me that nothing could be done. The next morning we went down to breakfast to find a full blown party going on. A most disapointing visit.
Their internet was out and the staff had no idea how to check or what to do. They just keep insisting it should work... Great hotel physically but when you are inside the room, you realize no one has thought room layout from a business person's needs. I was taking a personla day but I am still a businessman and need to do work and have internet access...
With a stay at Hertford House Hotel, you'll be centrally located in Hertford, within a 15-minute drive of River Lee Country Park and Rye Meads Nature Reserve. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
based on 454 reviews
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Most Popular Landmarks
- Balls Park 0.8 km
- Digswell Park 9.3 km
- Sherrardspark Wood 9.7 km