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|"Professional staff and incredible helpful!"||(in 17 reviews)|
|"Everything was great!"||(in 6 reviews)|
|"Very nice room with an amazing view."||(in 4 reviews)|
|"Booked a room for 3 adults."||(in 10 reviews)|
|"A bit old furniture so a bit of renovation is rrquired"||(in 2 reviews)|
|room was very spacious||in 46 reviews|
|great staff||in 43 reviews|
|great location||in 42 reviews|
|service excellent||in 22 reviews|
|everything is perfect||in 18 reviews|
|hotel perfect||in 18 reviews|
|amazing view||in 15 reviews|
|little bit||in 12 reviews|
|club level||in 6 reviews|
|swimming pool||in 6 reviews|
|sheraton||in 5 reviews|
|many countries||in 3 reviews|
|prompt reaction||in 2 reviews|
|teen daughter||in 2 reviews|
Hotel was old and run down - poorly staffed and rooms were poorly maintained
Young Men Christian Association Hostel for Boys!!!
Overall, I have been staying in hotels on business and leisure trips for over 20 years, I have never ever felt so unwelcome as this stay in Sheraton made me feel. To top it all, the manner was unapologetic, rude and ruthless. Some examples below: 1. Staff failed to look me up for the SPG membership, in spite of me being the member. 2. Why did you book for 2 people, who is the second person, tell me the name of your girlfriend, a Vietnamese girl can't be your guest. They kept interrogation about the identity of my girlfriend even when I explained that I am not sure if my girlfriend may want to stay while checking in. They kept insisting that I share the personal information about the girlfriend, breach of PII law in western countries. My lady Vietnamese guests were extremely uncomfortable in coming anywhere near the hotel due to the notoriety in treating them badly by the hotel management staff. 3. Guest Relation Manager and Hotel Director took no action, courtesy upgrade or any other offer when the abuse, discomfort and experience related issues were brought to the attention of the staff in-spite of clearly indicating no intention to break local laws. Was made to feel like a criminal. Even when reminded that I was there customer and am having a bad experience, they asked me to feel free to report whatever I feel in the review and they will not amend or change any of the experience. When asked if I can cancel the booking, they said yes for the full fee, so practically I had no choice but to suffer the stay. 4. Internet is around $17 USD per day if it isn't part of the room rate. If you happened to overlook the internet part, hotel wants you to come down to the sitting area with limited seats to use free wifi. In the day and age of personal devise usage, really sorry to see the over the top internet charges. 5. Very limited western choices for breakfast, breakfast choices not worth the cost. They have a special sitting area for single guests, staff insists that single guests are confined to the designated single guests section. 6. They have a standard procedure for single guests, after 8 pm, they have an escort lady to drop you to the elevator so you can have no guest with you when you go to bed :)
Helpfulness of the concierge. Convenient location to interesting sights. Outstanding breakfast. Live music in the lobby. Quiet.
Sheraton Saigon Hotel & Towers is conveniently situated for sightseeing, with Saigon River only a few minutes away and Ho Chi Minh City Hall a short stroll away. Popular amenities, such as an outdoor pool, a Jacuzzi and a rooftop terrace, make for a satisfying stay in Ho Chi Minh City.
A variety of personalized services are available for guests of Sheraton Saigon Hotel & Towers, like an express check-in and check-out feature, 24-hour room service and valet parking. Relaxation options include a sauna and a beauty centre. It also offers superb facilities for meetings and events.
Recently refurbished, the hotel has 470 stylish rooms. The kitchenette is equipped with a refrigerator, and allows guests to self-cater. A mini bar, a spa bath and movies-on-demand are also provided.
With a selection of Asian and Chinese dishes, the hotel's in-house restaurant provides a range of satisfying meals for guests to try. In the evening, guests can enjoy a beverage in the bar. A wide variety of dining options are also found close by.
Tourist attractions near Sheraton Saigon Hotel & Towers include Ben Thanh Market and Reunification Palace. Saigon Notre-Dame Basilica and Ho Chi Minh City Museum are also within a 10-minute walk.
based on 183 reviews
Policies vary by room type and provider.
Guests with existing Sheraton Saigon Hotel & Towers reservations for any future arrival date, including reservations with pre-paid rates, can make full changes or cancellations without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by 30 June 2020. For guests making new reservations at Sheraton Saigon Hotel & Towers for any future arrival date, including reservations with pre-paid rates, between today and 30 June 2020, reservations may be changed or cancelled at no charge up to 24 hours before your scheduled arrival date. For more information, visit the Mariott Response to COVID-19 page.
Sheraton Saigon Hotel & Towers is located at 88 Dong Khoi Street in District 1, 1.9 km from the centre of Ho Chi Minh City. Dong Khoi is the closest landmark to Sheraton Saigon Hotel & Towers.
Check-in time is 3:00 PM and check-out time is 12:00 PM at Sheraton Saigon Hotel & Towers.
Yes, Sheraton Saigon Hotel & Towers offers free Wi-Fi.
Yes, Sheraton Saigon Hotel & Towers offers free parking.
No, Sheraton Saigon Hotel & Towers does not offer free airport shuttle service.
Sheraton Saigon Hotel & Towers is 7 km from Ho Chi Minh City. Sheraton Saigon Hotel & Towers is 132.8 km from Cần Thơ.
No, pets are not allowed at Sheraton Saigon Hotel & Towers.
Yes, Sheraton Saigon Hotel & Towers has a pool on-site.
Sheraton Saigon Hotel & Towers has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.