99 Bonham

Roof top seating terrace 1st floor free gym

Reception staff training needs attention. I made request for high floor and received email confirmation of my request. Upon arrival at check in I was given room 9C. It was a dungeon of darkness and misery. I returned to the reception and asked for a high floor I was then given room 22A. The incident suggested that there was no communication between the receptionist staff and the office administration team which sent me the email confirmation on request of high floor. It also revealed the defective mentality of the reception staff to give the worst possible room to the first arrival guest, reserving the best for more important customers who might come up later. This is similar to many waiters in restaurants who always give the worse table to first arriving guests, "reserving" the better tables for later arriving guests. This sort of mentality is disgusting. All guest are equally important, and first arriving guests should have more priority than later arriving guests, if only by the simple rule of queuing. This reception incident gave me negative impression of Bonham99 which was otherwise a pleasant hotel to stay.