Good to know
|Distance to city centre||5.5 km|
|"Staff so friendly and accomodating"||(in 28 reviews)|
|"Absolutely perfect hotel."||(in 33 reviews)|
|"Excellent service from staff."||(in 37 reviews)|
Time of year
Show reviews that mention
|bed is very comfortable||in 11 reviews|
|entry foyer||in 3 reviews|
|excellent service||in 50 reviews|
|good and the view||in 26 reviews|
|great hotel||in 56 reviews|
|great location||in 41 reviews|
|hong kong||in 12 reviews|
|hotel and room||in 70 reviews|
|light controls||in 3 reviews|
|location facilities||in 14 reviews|
|room is quite dark||in 56 reviews|
|snacks being free||in 3 reviews|
|staff was always friendly||in 44 reviews|
|view is amazing||in 28 reviews|
|worth the price||in 11 reviews|
Luxury and personal attention
Amazing! All the staff were exceptional. The tv settings were a bit odd to work but not a big deal.
Spa reservations was a bit aggressive .
Room is big , well service, friendly staff and high Privacy
The Upper House. Sure the hotel is lovely with expansive rooms & impressive views; the interior design oozes a casual elegance and the facilities are top notch as you would expect from such a world class establishment - however it’s clearly the staff who make this hotel ABSOLUTELY OUTSTANDING. Nothing was too much. From our initial greeting and a flurry of doors being opened, bags whisked upstairs, refreshments delivered and a check-in that could only be described as personal and friendly our stay was made fabulous by the staff of the hotel. Friendly, warm, easygoing and relaxed service is the name of the game here, while remaining impeccable and professional. We were made to feel at ease the moment we walked through the doors. From the charming housekeeping team who greet you with smiles in the corridors; Sebastian - who greeted us at the door; Marcus who checked us in (in our room); through to the engaging front of house team: Michelle - who sent us messages during out stay to check we were OK during the protests; Renee & Kevin - who put so much personal effort into every little detail and dealt with our numerous (and ever changing) restaurant and travel bookings; Godwin who drove us around around Hong Kong, showed us the markets of Kowloon and who waited patiently round corners while we ate dinner; and rest of the team who were so hospitable and there to welcome us whether we were leaving or returning; Sabrina, Rhoda, Stephy, Bilis, Janice, Sara, Lilli, Anthony and Patrick!!! So a huge thank you to the team, our anniversary stay really was made special through all of your efforts, the thoughtful little extras and our faces on a goodbye card. We could not fault the flawless attention to detail.
Would have loved to have had a pool onsite, but the hotel were able to arrange pool passes at adjacent locations.
Good quality of hospitality and attentive service provided by friendly staff. Equipped with well-stocked amentities and modern facilities, a comfortable, unforgettable and luxury accommodationn experience!
The Upper House is a contemporary Hong Kong hotel designed by architect Andre Fu. This calming haven features 117 studio rooms and suites, made with natural materials and featuring gorgeous, upscale bathrooms in every guest room. The view is best from Cafe Gray Deluxe, located on the 49th floor of the hotel. This is an informal, friendly hotel that offers guests a treatment that is far more like home than a hotel. The Guest Experience Team is available 24 hours a day to ensure that all guest needs are met. They can assist with restaurant reservations, recommendations for sightseeing, and even take care of your laundry while you’re out for the day.
The Upper House makes check-in simpler than ever with no forms and no waiting in line at the front desk. Guests are simply sent to their rooms or advised to relax in the hotel lobby, restaurant, or other common spaces. The Guest Experience Team brings registration to guests, on their time, making it easy for them to get in and out and enjoy their vacation in Hong Kong.
The Maxi Bar is complimentary and offers free refreshments and snacks for guests, including juice, water, coffee, tea, and beer, as well as sweets, cookies, and other snacks. BMW house cars are available to take you around the city in style, available on a first-come, first serve basis. This hotel features the largest rooms in Hong Kong with room service, babysitting services, and airport shuttle transportation to make getting to the hotel easy.
based on 1,236 reviews
Things to Know
- Spacious rooms
- Great view
- Friendly atmosphere
- Impressive bathroom
Policies vary by room type and provider.
Reviews about The Upper House
Most Popular Landmarks
- Lan Kwai Fong 1.2 km
- Soho 1.5 km
- Man Mo Temple 1.8 km
- Tsim Sha Tsui Clock Tower 1.8 km
- Star Ferry Pier Tsim Sha Tsui 1.9 km
- Victoria Peak 2.2 km
|Hong Kong Intl||25.7 km|
|Shenzhen East||36.4 km|