Great hotel and fabulous staff, BAD management
Management was very unprofessional and rude de when handling services charges and fees.
The hotel seems like it was very nice a few years ago but doesn't feel like it has been kept up to date and doesn't feel clean at all. Our room smelled so much like mildew! The room came with 1 bottle of complimentary water. Every bottle after that you had to purchase, principally speaking I think this is crazy for a hotel room that costs $200 per night! Overall not impressed by this hotel.
Unique hotel. Friendly staff. Love the bar in the lobby. Comfy beds. Great shower. Perfect location.
I wish parking was a bit less expensive, or there was a self park option.
The design of the hotel and the rooms was fabulous. Couldn't have picked a better location. Walking distance to lots of bars and restaurants. We went to the cafe across the street in the morning and everyone was wearing Astros jerseys getting ready to walk to the game.
Icon not at all what I hoped, expected
No minibar,, no vending machines ,no smoking- but no balconies !!!! I expected a high class, luxury hotel..... I found myself regretting the choice immediately upon arrival in the room... No minibar, (then why did they take a 400 dollar deposit from my card without mentioning it, in addition to my paying the 600 up front for the two days I was staying there.??????!!?..... Which will take a week to be put back on my card...... No soda or vending machines, closest 24 hr place to get snacks is 3 miles away.... They charged me over 60 dollars in overnight parking fees without ever asking me whet make or model or license plate number... I didn't even have a car with me on this trip- staff were condescending and rude about my attempting to address these and other issues..... Don't stay here Houston is big no shortage of alternatives that are not a waste if minry
Nicely renovated, bigc ocmfy rooms
Johnny at the front desk was spectacular, and was very professional. Gave me recommendations on night life and restaurants. The room was very nice, and the beds were comfortable.
The valet was decent. It's about $34 a night after tax for one car, but it is downtown Houston. They are very quick about getting your car ready for you when you call for it. At night we called valet for a cab and went down 10 minutes later and they said it had not arrived yet. My group waited 10 more minutes inside the garage before the valet guy told us to stand on the street and try to get one. What is the point of calling ahead for a cab if they wanted us to go flag one down ourselves. There is no on site self parking, but there is a small private owned parking lot connected to the right of the hotel which is $10/ a day where my friend left his car. Check your bill before you leave!! I was charged an extra $20 dollars for "long distance calls." I didn't realize it was considered long distance to call valet down stairs... They were happy to take it off, but I'm glad I checked it.
Only one coffee serving in our room.
Hotel ICON is one of the most unique hotels in Houston and features 135 rooms, including 18 suites. Hotel ICON is located in the heart of Houston's business, legal, entertainment and sport districts. Fully renovated in June 2012, our hotel provides every guest with complimentary downtown shuttle service and high-speed wireless connectivity. Hotel ICON is home to a cutting-edge fitness center. Spacious tiled bathrooms with rain showers, whirlpools, and antique tubs are included in our guestrooms and suites. We also provide secure, covered parking for our guests, with valet parking offered for a fee. The award-winning LINE & LARIAT Restaurant and Lounge offers breakfast, lunch, light afternoon fare and dinner daily in the lounge and dining room. Hotel ICON is the only hotel on the 7.5 mile Metro Lightrail line that provides quick service to the Texas Medical Center and Reliant Stadium and Arena. Make Hotel ICON one of your favorite hotels in Houston by booking online now!
Based on 1,044 reviews
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