The Crossroads Hotel & Suites

3135 East John Carpenter Freeway, Irving, TX 75062, United States
+1 972 894 1900

Cheapest
rate per night

6.4

Good
based on 202 reviews
The Crossroads Hotel & Suites - Irving, TX, United States
Wed. 25/11
-
Thu. 26/11
Compare vs. KAYAK |

Provider Nightly total
Booking.com C$ 80
KAYAK C$ 80
KAYAK C$ 87
Booking.com
KAYAK
KAYAK

Good to know

Value for money

6.7

Distance to city centre

5.1 km

Location rating

6.8

Nearest Airport

Dallas/Fort Worth

Distance to airport

14.4 km

Rooms

Wed. 25/11
Thu. 26/11

King Rooms

C$ 80+

Bed type
Provider
Nightly base price
Unknown
C$ 80 per night
Unknown
C$ 80 per night
Unknown
C$ 87 per night

Reviews

Pros

Cons

Traveller rating

40
26
33
46
14

Time of year

Traveller type

Show reviews that mention

+
  • Poor
    Apr. 2015
    2.0

    Wish I'd read more reviews before I stayed here.

    I should have known I wouldn't get much for $35 a night, and I didn't. The only reason I didn't go elsewhere was that I was very tired and the room was just barely inhabitable. Pluses: o Working power, plumbing, air conditioning, clock radio. o Plumbing fixtures worn but working. Lots of hot water. o Floors, furniture, bedding, toilet, shower clean. o Nice soap, shampoo, hand lotion. o Bed a little hard but I slept well. o Bath linens thin but adequate. o Curtains made room very dark. Don't know: TVs and room phone (I didn't use them)

    Minuses: o Most table and counter surfaces dirty or showing smears from whatever rag they were wiped with. o Several light fixtures unplugged because knobs were missing; one fixture didn't work at all). o Bare light bulb in living room ceiling. o Lock hardware on door was loose. I tightened it myself; only after doing so did I feel safe staying there. o Rip in arm of couch. o Dark, depressing paint and paneling. o "Kitchen" is a fridge, tiny microwave, greasy plug-in 2-burner unit on counter top. o NO COOKING OR EATHING DISHES AT ALL. o Air conditioning: both worked but one had a broken temperature knob; together they cooled the place enough. o Sketchy clientele, hung around outside in groups. I felt unsafe, and I'm a big guy and I can defend myself. o WiFi: slow, kept getting disconnected, 5-6 networks and I had to keep trying them to find one that worked. o One trash can for whole suite. o Patchy paint, sloppy around edges, visible spackling in several spots. o Hair dryer broken. o Ironing board but no cover and no iron. o No drinking cup or glass in bathroom or kitchen. o Toilet flapper valve stuck open once; I had to manually untangle it. o Outdoor fire hoses absent. o No stopper in bathroom sink (made shaving difficult). Guest service: o Terrible phone connection at front desk. o Clerk barely spoke English. o No air conditioning in front office. o Took 15 minutes to find my reservation (made through Bookings.com). The kicker: When I checked out, the man at the desk, who sounded like the owner, told me proudly that my room was one of their best.

  • Mediocre
    Apr. 2015
    2.5

    Give your review a headline

    Got bit by bed bugs all over my back Had to wait to buy a soda 10 minutes while clerk talked on phone Burned out light on ceiling fixture. Difficult to get to.

  • Mediocre
    Mar. 2015
    2.5

    Cheap and Dismal

    The parking lot was well lit.

    I've been homeless and prefer that to staying here. Seriously, stay away. The staff barely speaks English and are unwilling to work with you on modifying your reservation. They charge more than the cost of staying the night if you want to check out a day early. The toilet runs, the faucet drips, the lights are bare bulbs, the door doesn't seal, room service opens my bags, there is no hot water after 7 AM, the AC unit rattles loudly, and you can smell when someone next door uses the bathroom. It's located in an industrial section, so food, shopping, and even fuel stations are miles away. Oh yeah, and bed bugs. In summary: if you want an inexpensive way to spend the night, threaten small children until the police show up, resist arrest, and spend some time in jail. You'll receive better service.

  • Poor
    Dec. 2014
    2.0

    Just say NO!!

    I walked into the lobby. No one was at the front desk but 3 people were on the couch speaking a different language. I announced that I had made a reservation. They continued to talk and eventually got around to helping me. It was difficult to understand their English. Although I made the reservation for 3 people, when I got to the room there were only 2 towels and the pull out couch did not have a sheet, blanket, or pillows. I called to correct the problem and was told that I would have to wait until morning. They didn't have any extra linens or towels at the front desk. My son ended up having to sleep directly on the mattress with a blanket and pillow we happened to have in the car. When the maid finally came late in the morning it took me some time to communicate what I needed. She finally gave me a blanket, sheet, and extra towel but didn't bother to make his bed and I gave up trying to get a pillow for him. The entire time they never did clean the room. I found a lot of trash under the couch, battery by the TV, smoke alarm in one of the drawers, the shower had a black ring. They were very cheap about giving you towels or supplies. The morning we were supposed to check out our keys stopped working so we ended up getting locked out of our room while we were loading our car. When I did our laundry I came back to find my still very warm clothes had been taken out of the dryer by another guest. One night my husband didn't have warm water to shower with and the next morning we saw a huge pit had been dug in front of the motel and water was in the bottom of the hole.

    Absolutely nothing! Worst experience I ever had. I normally use hotwire.com and have never had any problems like this. I will never use this service again to book a hotel.

  • Poor
    Nov. 2014
    2.0

    Worst Hotel

    Nothing

    Room smelled like stale cigarettes Room gross and dirty Bed had Bedbugs Woke up after an hour of sleep to bites all over my body. Leff hotel in the middle of the night to sleep at the airport NEVER AGAIN!

No reviews found. Try removing a filter, changing your search, or clear all to view reviews.

About

Overview

Located in Irving, The Crossroads Hotel & Suites has 112 rooms and a convenient location that is just a short distance from a metro station, as well as the Dallas Love Field Airport. Free parking is available at this family-friendly property, but travelers should note that pets are not allowed. There are designated smoking areas at the hotel. The hotel can accommodate accessibility needs.

Guests can choose from single suites, double rooms, double suites, and king rooms at the hotel. Some of the suites have jetted tubs. Some of the amenities guests will find in the rooms include free WiFi, cable TV, air conditioning, a private bathroom, microwave, refrigerator, desk, phone, and free local calls.

The property offers an array of amenities for the guests to enjoy, such as a snack bar and free WiFi in the public areas. Other amenities include laundry facilities, a conference space, dry cleaning services, daily housekeeping, and a 24hr front desk.

The hotel guests will be close to many popular locations that they might want or need to visit. The University of Dallas is a short drive away, as is Version Theatre, Dealy Plaza, Klyde Warren Park, Dallas Market Center, and the Frontiers of Flight Museum. The travelers will also find many places in the area where they can grab a bite to eat. Some of the options include Pollo Regio, Classic Chicago Gourmet Pizza, Bennigan’s, Taquerias Arandas, and Wendy’s.

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

6.4 Good

based on 202 reviews

6.6

Cleanliness

6.7

Comfort

8.1

Staff

6.9

Value for money

Check in

3:00 PM

Check out

11:00 AM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Free Wi-Fi
Mobile hotspot device
Entire unit located on ground floor
Raised toilet
Wake-up service
Non-smoking rooms available
Entire unit wheelchair accessible
Wi-Fi available in all areas
Internet
Daily housekeeping
Disabled Access
Roll-in shower
Fax/photocopying
Family rooms
Linens
Towels
Fire extinguisher
Seating area
Laundry facilities
Elevator
Laundry service
Flat-screen TV
Meeting/Banquet facilities
Free toiletries
Shampoo
Garden view
Shops (on site)
Smoke alarms
Heating
Shower
Shower cap
Contactless check-in/check-out
Accessible by elevator
Physical distancing rules
Adapter
First-aid kit
Property is cleaned by professional cleaning companies
Process in place to check health of guests
Hot tub
Socket near the bed
Key access
Sofa
Alarm clock
Key card access
Sofa bed
CCTV in common areas
CCTV outside property
Baby safety gates
Balcony
Bathtub
Soundproofing
Landmark view
Hand sanitizer in guest accommodation and key areas
Body soap
Screens or physical barriers placed between staff and guests in appropriate areas
Lowered sink
Cable or satellite TV
Telephone
Use of cleaning chemicals that are effective against coronavirus
Carpeted
Tile/marble floor
Air-conditioned
Toilet
Guest accommodation is disinfected between stays
Child-safety socket covers
Toilet paper
Guest accommodation sealed after cleaning
Safe
City view
Towels/sheets (extra fee)
Clothes rack
Trash cans
Guests can opt-out of accommodation cleaning service
TV
Pets not allowed
Free parking
Upper floors accessible by elevator
Conditioner
Staff follow all safety protocols as directed by local authorities
Desk
Vending machine (drinks)
Vending machine (snacks)
Private bathroom
Wardrobe or closet
Kitchen
24hr front desk
Designated smoking area
Drying rack for clothing
Kitchenette

FAQs when booking at The Crossroads Hotel & Suites

Where is The Crossroads Hotel & Suites located?

When is check-in time and check-out time at The Crossroads Hotel & Suites?

Does The Crossroads Hotel & Suites offer free Wi-Fi?

Does The Crossroads Hotel & Suites offer free parking?

Does The Crossroads Hotel & Suites offer free airport shuttle service?

How far is The Crossroads Hotel & Suites from the airport?

Can you bring pets to The Crossroads Hotel & Suites?

Does The Crossroads Hotel & Suites have a pool?

Photos

All Photos (26)
Building (2)
Bedroom (10)
Living room (3)
Bathroom (4)

Location

Most Popular Landmarks

  • Homewood Suites by Hilton Dallas-Irving-Las Colinas 4.6 km
  • The Mustangs of Las Colinas 5.2 km
  • Ruth Paine House Museum 5.5 km
  • Baylor Scott & White Medical Center - Irving 5.6 km
  • Irving Arts Center 5.8 km
  • Four Seasons Resort and Club Dallas at Las Colinas 6 km

Irving Travel Guide

Learn about Irving on KAYAK

Nearby hotels

Closest

7.4 Good (56 reviews)
1.09 km
C$ 91+
5.9 Okay (1,029 reviews)
2.28 km
C$ 78+
6 Good (195 reviews)
2.54 km
C$ 82+

Cheapest

5.9 Okay (1,029 reviews)
2.28 km
C$ 78+
7.6 Good (1,043 reviews)
2.73 km
C$ 78+
5.9 Okay (22 reviews)
2.61 km
C$ 79+

Most recommended

8.8 Excellent (308 reviews)
3.17 km
C$ 106+
8.7 Excellent (353 reviews)
3.12 km
C$ 79+
8.5 Excellent (1,148 reviews)
2.65 km
C$ 108+
Hotels North America United States Texas Irving The Crossroads Hotel & Suites