Pros: "Smooth onboarding. By rows. Love that! Very professional and kind staff, ground and air crew! Delta is terrific!"
Pros: "The seats were extremely comfortable! I"
Pros: "The delta checkin desk were exceptional."
Pros: "Great service"
Cons: "Messed up my luggage in Atlanta. Gate said baggage was going to domestic. Ended up in international terminal. Added almost an hour of back and forth between terminals."
Pros: "Good experience"
Cons: "Better snacks"
Pros: "Free entertainment"
Cons: "You shouldn't schedule a flight for a plane that is due to have scheduled maintenance. It's not like this should come as a surprise to you. Also, there was at least one over-served passenger on board who became loud and obnoxious, shouting obscenities."
Pros: "the video controller in the headrest of the seat ahead of me. you could see the flight pattern, speed, temperature outside and other specs, which were interesting."
Cons: "once again, the delta crew does not maintain their planes properly. during the taxi stage to get to the airway to lift off, there was a horrendous growling sound coming from the plane............seems like their hydraulic system is not maintained very well at all and it made a howling sound throughout the plane all the way to take off! we were wondering if there was something wrong with the plane."
Pros: "Great Service and flight was without problems or delays. Arrived on time ."
Pros: "The plane and entertainment system was good. The cabin crew was a little slow. But all in all it was a good flight."
Pros: "We eventually got to Atlanta."
Cons: "Delta is flying a lot of commuter planes, which are pretty cramped. We usually fly first class, and the seating is essentially the same as what coach used to be. There's nothing "first class" about it. And of course, the flight was hours late."
Pros: "Early arrival. On time departure. Good selection of movies"
Pros: "Smooth and comfortable flight."
Pros: "Crew was amazing."
Cons: "Delayed departure due to late crew arrival. Not a huge deal."
Pros: "Zee was our flight attendant and she was absolutely wonderful. Personable, attentive, and she made sure each and every person on the plane was comfortable and happy, going so far as to move solo passengers to empty rows so they could have more space. I wish she could be on every flight I take."
Pros: "The movies"
Pros: "I was rerouted through Detroit after it was apparent I would miss my connecting flight. The flight was good and I have no complaints."
Pros: "Cabin crew super helpful & friendly. The food was great - all snacks & meals were well prepared and had great flavor, I’m not saying it’s a 5 star restaurant, but I was wasn’t expecting the quality we received. Great job! Impressed by Delta service."
Cons: "Traveling is always a challenge - abundance of patience required! We traveled from Dallas, Atlanta, Amsterdam, to Rome & back. Every country had a little different process for boarding and getting around - most had friendly staff, on point, helping clueless, stressed, & frustrated travelers. I was really disappointed in Atlanta, not a very welcoming or helpful spirit for visitors to US - not all (80% were awesome), mainly those trying to greet and direct through customs. Most hate the arrogant America anyway, don’t make it worse - put your best people on the front lines to help with international relations & show why the US is the best. Put those that don’t want to be here loading bags out back! Sorry for the lecture, but this is any business!"
Pros: "Take off on time, arrived early, pleasant flight attendant"
Cons: "Had to sit on tarmac after arriving early"
Cons: "Not much- pretty great flight"
Pros: "delayed flight by Skywest or West jet - Delta subsidiary / affiliate. it’s the 2nd flight in a row that’s delayed. but much better than American Airlines."
Cons: "Flight delays. At least flight was not cancelled. Boarding staff & flight crew were awesome and entertainment was superb."
Pros: "On time, pleasant and friendly flight attendant, no unexpected issues or problems."
Cons: "Grumpy gate attendants at YUL! Could not hear the captain’s comments over the PA system. Shouldn’t the volume be checked every so often? We were offered only water or coffee, bad enough, then there was no milk or cream on board, so water or black coffee... not very impressive! And there was no entertainment so I’d rate that zero but the scale only goes as low as one star."
Pros: "Roomier than a lot of airplanes."
Cons: "Bumpy ride. Nobody's fault."
Pros: "It's a fast flight and boarding was quick."
Cons: "The terminal at LGA airlines is terrible."
Cons: "Customs never to hire more agents to work in the early mornings."
Pros: "Entertainment system, snacks and friendly crew members"
Cons: "Serious delays on flight. It was very tiring and became an all day affair."
Pros: "Seats were spacious"
Cons: "No entertainment, snacks were bad and plane was old."
Pros: "20 minutes ahead of schedule"
Pros: "Everything was great"
Pros: "Not applied"
Cons: "Not applied"
Pros: "We got on the plane and it went to where it was supposed to go."
Pros: "Over all everything specially we got in earlier than expected"
Pros: "I liked the legroom and the seat"
Cons: "No entertainment screen, no real food, I don’t care how long the trip is, I got first class, I expect first class service."
Pros: "Crew member Lori was exceptional. Great detail to safety and customer service!"
Pros: "My entire flight experience was delightful. Was dry impressed with the staff both at Hartsfield-Jackson and DFW...and our flight crew was positively sublime."
Pros: "On time with no drama"
Pros: "I got upgraded to comfort + which was great. quick flight, was even early"
Pros: "The lights where off to make it feel more homie, I liked that I had the seat to myself and the crew was nice."
Pros: "Couldn’t find a thing."
Cons: "My husband booked West Jet by phone. They spelled my name wrong on the ticket which caused hours of delays tryng to check in...ultimately leading to our missing the flight. The time spent was around 6 hours....4 of them the were on one continuous phone call where we were bumped back and forth between West Jet and Delta. The problem was never fixed and we haven’t flown home yet. We have new flights booked on Delta but only because Delta took pity....West Jet does no refunds or reticketing. If flights are missed you're out on of luck!"
Pros: "Flight was delayed by 2+ hours, Delta (running the flight for westjet) sent 1 email about the flight being delayed to 4:45 which was inconsistent with the gate signage and agent who said 3:45, flight ended up leaving at 5:45PM. No reasons were provided beyond the incoming flight from LGA hadn't come in. Why hadn't it come in? When could we expect to leave YUL? No answers."
Pros: "Delta automatically rebooked our flight due to delays. We were rebooked on Air Canada"
Pros: "-forgot to charge me for wine"
Cons: "-chair was broken -tray was broken -had to spend $33 for wifi that didn't even work -didn't have everything they say they offer to guests on the flight"
Pros: "The crew was very friendly, especially the attendant named Charlie. The cabin was also nice and cold. I hate getting too hot on planes so it was really nice that they had good AC going. Short trip overall and was very pleased!"
Cons: "No complaints!"
Cons: "Seats are very small."
Pros: "Very courteous staff. Legeoom not too bad."
Boarding in Toronto is an example of good boarding. On the other hand one flight attendant on the flight WS 652 wasn’t in good mood and she didn’t even try to hide it. Overall good trip.
On time. Flight was delayed. I think was poor planning on behalf of west jet. Flight crew had to go from one plane to next walking across the airport. They should have planned their timing better.
Took a 60 min flight to have no crew assist us to the gate and wait on the plane for over an hour!
Plane was late leaving by one hour for a one hour flight then circled around Vancouver to land. Flight was jammed with no room for people or luggage and also people coughing clearly sick and no vaxx passes being checked even when clearly sick.
Pros: "Cleanliness of the plane Great crew"
Cons: "More information about when to check-in and seat selection. We checked-in 24 hours before, and most seats were already filled."
Cons: "Flight delayed 1hr"
Pros: "Emergency exit seat row had so much room!"
Cons: "Chairs are not comfy and no entertainment"
Cons: "A lot of turbulence on the flight."
Cons: "Itinerary changes including a late minue "cancelled flight" with one with "new" number and onl;y 6 minutes difference...very confusing. Overall electronic management system needs work"
Cons: "Frequent American Airlines passenger. Found WestJet had far more leg room and plenty overhead storage. Plane was clean and flight attendants where attentive."
Pros: "Seat was uncomfortable because of the head rest that is attached to the seat. However the staff and crew were friendly and helpful."
Cons: "Better seats"
Pros: "Roomie seat. Professional curdious crew. Fast smooth flight. Westjet connect access for entertainment."
Pros: "Cramped seats for someone 6 foot 5."
Cons: "Nothing, I just hate flying"
Pros: "Boarding was easy and organized. The airport functions really well and the staff is very pleasant"
Cons: "Wish the movie selection had more recent variety! Lots to choose from but I found many were a mix of older movies"
Cons: "Flight was delayed 7 hours and i received a 15 dollar voucher as compensation. Westjet can pound sand."
Cons: "We wait on board so long."
Pros: "Easy boarding and checkin."
Cons: "Entertainment doesn't work on laptop - only on phone or tablet. Westjet seating is tight."
Pros: "Boarding went well. Although it was a full flight, they asked for volunteers to check in hand luggage (free of charge) I did, trying to help. But once I picked up my luggage and got to destination point, I noticed that 2 small items (gifts for family) had been pilfered. Not happy and will not volunteer to help again."
Cons: "No food on plane, no entertainment,( unless you download the app) Above pilfered items"
Pros: "The flight attendants were great"
Cons: "No power chargers on the planes"
Pros: "Liked that personnel are diverse and inclusive."
Cons: "Personnel at West Jet counter did not communicate clearly and loud enough for passengers to hear compare to other persons from other airlines like Delta wherein person spoke clearly. Suggest further training on communication skills."
Pros: "Flying with west jet is always a great experience. The crew always make you feel welcome."
Cons: "They didn’t offer coffee on this particular flight."
Cons: "The WiFi and tv on the app weren’t working"
Pros: "On time both sides"
Pros: "Crew was very pleasant"
Cons: "As it was a budget flight, all food had to be purchased and the cost was high for the quality received"
Pros: "Westjet service"
Cons: "Calgary International airport is one of worst airports in north america. Sad how badly planned a new airport could be."
Pros: "Crew very efficient and friendly. Enjoyed their jobs. Seats very comfortable didn't arrive stiff and sore."
Pros: "On-time scchedule"
Pros: "Efficient, cost effective and chill flight process"
Cons: "Nothing really, even the coffee was delicias."
Pros: "The flight was good but it was delayed by an hour"
Cons: "The hour delay was an incomvience."
Pros: "Smiling staff. Very helpful"
Cons: "No complaints"
Pros: "Short, but sweet flight"
Cons: "Staff was rude and lazy."
Cons: "Friendly. And a nice quick/smooth flight."
Cons: "The reasons that I book with Westjet are that the attendants joke with each other, appear to really enjoy their jobs, and provide over the top customer service. On this flight no one was jovial or smiling, the garbage sat on our trays for the majority of the flight. The attendants spoke to each other more than the passengers. Very disappointing!"
Pros: "We flew - we landed"
Cons: "Six family members travelling together... you’d think you could sit together wouldn’t you! Coffee & pretzel/cookie for a 3hr flight. Landed just after 1700, waited for luggage for almost one hour... good thing it wasn’t an A380 or 747."
Cons: "The flight was somewhat delayed but everywhere it announced it was in time. Even at the luggage carousel upon arrival. Must keep the statistics up!!"
Cons: "West Jet connectivity would not work for my phone or ipad. There weren't able to fix the service."
Pros: "Carousel number although we only had carry-on"
Cons: "Sat be side large man. Took up too much space."
Pros: "Aisle seat and the crew was great!"
Cons: "the seats are a bit confining."
Pros: "It was an hour and 10 minute flight, so there wasn't really much space for error. They still gave me snacks and drinks which I didn't expect considering how short of a trip it was."
Cons: "It was crowded on the flight, fully booked"
Pros: "It was on time and short"
Pros: "The crew was very helpful and polite. Short efficient trip."
Pros: "Excellent staff. I wish american carriers would take lessons from them."
Cons: "I was sitting next to a 5 year-old boy who had a hard time sitting and his mother had nothing for him to do. He kept kicking me, by accident, and was disruptive and noisy. Finally I decided on a counting game with his m &m's and that lasted for about half an hour. I know that West Jet had mo control over this situation."
Pros: "westjet connect to watch a tv show or the news or something"
Pros: "Check in time"
Cons: "Had to buy food and my luggage which had my medications didn't arrive with me"
There is no food or alcohol allowed to be served on the flight.
Pros: "When we did get in the air, the flight seemed to go quickly and we got there fast."
Cons: "I upgraded to 1st class for both flights but the plane seating was very dismal and hadn't been upgraded in either of these planes for a long time. After we boarded the plane we were told that no drink, snacks or food would be offered. The attendant shut off the lights as soon as we got in the air and kept it dark in the cabin until 10 minutes before we landed. She never came around to check on us once or ask if we needed anything. I was so thirsty when we landed. I have decided that I will either go back to United Airlines or check out the 1st class options at American Airlines better next time. This might not have been their fault, I'm not sure what it was, but the flight was late landing and we took off an hour late as well which really put me behind schedule."
Pros: "The crew did great"
Cons: "During covid-19 they are not even attempting at providing a modicum of social distancing. Every seat in both of my flights was completely filled, meaning that we were squished up next to everyone despite any efforts to stay 6ft away from each other in the airports. Many passengers were wearing their masks incorrectly (not covering their nose, TAKING OFF THE MASK TO SNEEZE) and were not being asked to wear their mask properly by staff. I felt completely unsafe and won't be flying American again until there is a vaccine for covid."
Cons: "All was good."
Cons: "Things are getting smaller, we're paying more for less and less; it's all reducing except the cost. Generally flying is no longer 'special' it's kind of routine, like cattle herding--and the customer is the cattle."
Cons: "The flight boarded twenty minutes late despite the plane being at the gate early scheduled departure. Baggage took another forty minutes to load. Then they decided there we were overweight (data that should be known before the cargo was loaded) and off loaded two people. Then after another delay they realised that off loading people meant off loading their baggagge, total delay nearly 2 hours The hedset socket on the entertainment system did not work The USB port did not work THey ran out of food after serving three rows, loaded four sandwiches, no wraps and 2 cheese plates for a full evening flight that was over 5 hours in duration including the delays."
Cons: "The seats are extremely restrictive and in a aisle seat I had the gentleman sitting next to me with thighs touching and attendants brushing by me as I squished to left to avoid contact with him. Entertainment screen between center seat and window seat so I just didn't even try to look at it and mostly just leaned forward to have a little space. Also another inch or 2 was taken by person in front of me putting their seat back. With such restrictive space why is this even possible??? Flying has become ridiculous and I try not to as much as I can."
Cons: "Late. Again. For no good reason."
Cons: "We lost the conection because pre departure there swas an issue with one of the wings of the plane and took about 30 min. Afterwards after landing the plan had to wait another 15 minutes waiting for the gate. American Airlines atributed the issue to weather conditions in Vancouver, false."
Pros: "That I arrived on time"
Cons: "Without any kind of entertainment, Some soft music will be better than the aircraft noise.."
Pros: "The plane got us there safely."
Cons: "The crew was basically useless. They hung out in the back not really paying attention or just in the way. One stewardess knocked me in the head when passing through and didn’t even apologize. No one greeted or told goodbye at the end."
Cons: "Multiple delayed flights leading to short connection time. Despite meeting stated time, denied entry and surprises that my ticket was changed with no effort to correct said error at the gate despite adequate time prior to take off."
Cons: "Flight arrived over 40 min late and despite my connecting flight still being connected to the gate I was told I couldn’t board. There were 5 people trying to connect to the same flight so it’s pretty rediculous that we were told to rebook when the plane didn’t leave the gate for 15 more minutes. This was the call of the airline and it was handled poorly. The rebooking agent was also extremely rude and seemed totally self absorbed. This was my worst flying experience out of approximately 50 flights this year. Never again American."
Pros: "Great classical music selection, great entertainment program. Unfortunately, not working for all, system was re booted but didn't work for all but for me"
Cons: "The special meal I requested was not available"
Pros: "Quite hospitable On time."
Cons: "The coffee was horrible."
Cons: "First flight TUS to DFW was delayed by 3 hours causeing us to mist all the remaining flights. Had to scramble to find other flights DFW to LHR and LHR to DUB. We arrived at our destination 10 hours. No reason for the delay was given. Lousey service on AA."
Pros: "On time, nice plane"
Cons: "Realized I left my iPhone in pocket of my seat as soon as I exited plane - spoke to gate agent within 1 minute of leaving plane and she Asia she would get the cleaning crew to look while I waited. Waited 20 min only to hear a bunch of lies about how they asked the flight attendant to look but she couldn’t find it - should have just walked back on plane to do it myself. Was told to “go online” and file a lost and found report. This is a small airport - TRI cities TN - absolutely zero customer focus by and American Airline employee - and I asked to sp all with a supervisor and manager with the hope I would get my phone back. Worst service and zero caring attitude I’ve dealt with - and I fly a lot. It will be Delta from here on out. I went on line and filed a complaint and lost and found report - am betting a large amount of money I hear nothing other than an automated reply."
Pros: "Great films and tasty food"
Cons: "Had to run to gate after two buses to reach correct terminal. Saw info that flight was closing. Held up at gate due to confusion with my boarding pass. Limited leg room on flight. End of flight huge queues at Dallas airport for security. After a long flight a passenger does not need to be corralled through excessively long winding lines."
Pros: "I had a connection flight to JFK I came before the time about 15 min and crew saw me but she told me, sorry someone took your seats I lost around 4000$. This happened at Dallas airport."
Pros: "Crew was friendly and helpful. Boarding process was pretty quick."
Cons: "The plane had one of those aggravating screens on the back of every seat. I turned it off AT LEAST EIGHT TIMES and it kept coming back on, first to try to sell me on a credit card offer, then to show me previews of movies I wasn't going to watch on a 5 AM FLIGHT that was lasting 75 MINUTES. I finally tore a page out of the AA magazine and wedged it against the screen so I could actually sleep without it constantly blinking on and disturbing me. Next time, I'm going to smash the screen. If I want it off, leave it off."
Cons: "Air conditioning seemed to be inoperative. I asked the flight attendant and they said they couldn’t do anything about it. When it’s a 12+ hour flight that’s a problem"
Cons: "It was very cold on the flight, even with the blankets we were given."
Pros: "Not much."
Cons: "Staff at the check-in counter made fun of my surname. Bad start but not noteworthy unless combined with the rest of the experience. The flight was delayed causing me to miss another AA connection by minutes. Waited in line to be told I wouldn't get on a flight til the following day, they couldn't help with accommodation and I wouldn't receive my luggage until the following day. In short, AA left me stranded in a strange city at midnight with no accommodation and no luggage. It was 18 degrees and I was in t-shirt and shorts. What a memory."
Pros: "The fact that the plane landed."
Cons: "American Airlines is running neck and neck with United, competing for the world’s worst airline. They have crammed so many seats onto their planes that I’m surprised it isn’t a health hazard. I was in an aisle seat and every time I started to fall asleep, someone going down the aisle slammed into me, making any sort of rest impossible. And the flight attendants had the typical U.S. flight attendant perma-rage, of course. I feel sorry for them, underpaid and overworked, but always p***ed off. Anerican Airlines needs to look at Emirates and other non-U.S. carriers to learn how to treat their passengers."
Cons: "I was on a flight to Dallas on an American Airline flight which arrived late due to weather conditions, and the connecting flight didn't even wait for me although they know why I couldn't make it on time. And I was only late for about 5 minutes."
Pros: "Clean plane"
Cons: "No food"
Pros: "Video entertainment not working for my whole row."
Cons: "AA gate crew checked my bag at the gate, but to the wrong person!! I missed my flight because I had to go find it in baggage claim, take a taxi to another terminal, hoof it across the terminal to TSA pre-check which was 45 people deep and slow as a snail, then run to the gate (which was at the ooooother end I originally entered through). I missed my flight literally by 3 minutes. There was no one at the gate to help me, AA staff kept telling me to go to different places, getting a new flight was INSANE. The whole experience was a pure nightmare."
Cons: "Very cold airplane"
Cons: "3 hour delay and much confusion. In and out of aircraft."
Cons: "The crew was abrupt, harsh, spoke down to the passengers, sighed, rolled their eyes, etc. It's their job to serve drinks, and attend to passenger requests and needs. They made it seem like they were being put upon to get a glass of hot water or coffee. If someone asked what type of juice they had, they rolled their eyes and answered rudely. No one smiled and seemed friendly"
Pros: "Very friendly, constantly hard working crew. They didn't stop moving through the cabin for the whole flight. Swift boarding."
Cons: "Extremely poor food. Airline food is rarely enjoyable but I had two mouthfuls of my pasta and left the rest even though I was hungry. Dreadful "entertainment " system. 4 tiny screens over the centre row is seats showed the in flight movies. This on a transatlantic flight. What decade are American Airlines in?! The fleet look like they date back to the '90's at best!!"
Pros: "More options for food like rice chicken or rice beef"
Cons: "Pls have decent meal plans and the seats were very uncomfortable American Airlines need improvement in all areas"
Cons: "Cero entretaintment"
Pros: "smooth check in and boarding etc"
Cons: "Wifi wasn't working so no entertainment"
Pros: "Started when 7 am flight from Knoxville was delayed - multiple times until finally at 4 PM there were no options. Nobody with AA saying a single word all this time even when asked. Finally called their customer service line only to learn that I could get on another flight that left in a few minutes. Door was still open but gate agent argued with the lady on 800 line about who could ticket faster. By time they finished arguing the door closed. That began a 14 hour nightmare of bumping between flights and delays and the inevitable lost luggage. Paid for $300 hotel room at Vancouver that I will get to stay in for 4 hours. Will NEVER fly American again"
Cons: "Service, poor rebooking process, lack of communication."
Cons: "I was supposed to dj in dallas at 12am got a flight in at 7pm but with mechanical problems flight was delayed to a 2:20am landing which I missed my job. I paid for a flight I didn't use and lost 1300.00 usd 0 out of 10 for AA"
Pros: "The entire fly, connections, food and both crews excelente. Flight on time."
Pros: "Got there safe"
Cons: "We were cattle attendants cowboys"
Cons: "Flight from LAX was late causing our flight to leave 2 hours late missing our flight to CAE. This would have caused us to miss wedding events on Sat Drove to DIA took Red Eye to CLT and drove to CAE to pick up car and drive to Charleston for wedding event at 11:00 Am"
Pros: "The least service I have seen among all the airlines I have traveled so far"
Pros: "Had a airline steward named Scott that was very pleasant and nice all throughout the flight."
Cons: "The plane was late/delayed going from Dallas to Colorado and the plane going from Colorado back to Dallas was late/delayed as well ."
Pros: "Standard flight , however I can't believe what most passengers bring on as cabin baggage !!"
Cons: "Evening meal of a turkey sandwich on dry bread was forgettable and considering that they co-share with Qantas , American could learn about providing a decent meal on a long expensive flight"
Cons: "I had reserved seats 31A and 15C for my flights 1561 and 6779, goinf Frankfurt to Dallas, and Dallas to San Jose. The charge for reserving seats was $182.03. Instead, I was put in mid-row seats 42D and 24E, on both flights. No notification or explanations from American Airlines or Kayak, and no refund...yet. Any comments?"
Cons: "Several consecutive issues delayed our start, then had a weather hold before we could descend. VERY crowded, got stuck with a window seat with a very large man next to me--better than B or D, at least."
Pros: "Crew was nice, drinks"
Cons: "Ended up landing in Oklahoma, no hotel available even with the voucher, no food in airport,"
Cons: "Then take different fly from Florida to NC then waiting another fly at 5:45 pm to Dallas at 8:45pm. My fly should be 1:30 to Dallas 4:30pm non stop, that day we have appointments 8Pm. End up we back to Dallas 9Pm is bad. If we waiting for fly from 8Pm delay we may be home or be home at midnight time that is very bad."
Pros: "We made it one piece and the pilot clearly made an effort to avoid turbulence by changing altitude constantly in search of smooth air."
Cons: "Crew brought food whether you wanted it or not. They loaded up my husband's tray table with food for 3, even though they were all asleep. I was sitting across the way, so, perhaps they didn't hear me say no thanks. The entertainment system was awful. You had to go through all the steps again and again every time you tried to simply check flight information. Annoying. When we arrived DFW customs, one of our bags was missing. Still in London. No surprise. LHR is awful. We would not see that bag again for nearly 4 days. They gave me some thing about a belt problem between T5 and T3 in LHR. We went from T3 to T3. No excuse. Probably fell off somewhere. Chocolates were a bit melted and chip bags burst. Whenever it was, it sat in heat."
Cons: "My wifi was not working for the entire trip!"
Pros: "they gave me the special food"
Cons: "Air Canada only offered drinks during the flight. If you do not have a credit card with you, you can not eat anything. the flight was 4 hours and 45 minutes but there was a problem, this detour was an additional 2 hours and 30 We were a total of almost 7 hours inside the plane and without eating any"
Cons: "Food could be improved!"
Pros: "Boarding was smooth"
Cons: "More entertainment choices"
Pros: "It arrived on time."
Cons: "The temperature in the cabin was way too cold. People we wearing their jackets and when I mentioned it to the cabin crew member she said a few other people would have to make a similar comment before she could request turning the temperature up. There was also a glitch in the system so that the reading lights for each seat could only be operated by the seat directly in front. The food was very uninspiring and poorly presented. The tea and coffee were awful!!!!!! The choice of movies,etc was very limited. Thank goodness it was a night flight and not too long!"
Pros: "Once on the flight, everything went well."
Cons: "Real nightmare as I had booked YUL-LYS-BRU with Brussels Airlines (SN). YUL-LYS was operated with Air Canada. Came within 4 minutes of missing flight despite being at airport 3 hrs early. SN had not released ticket to Air Canada so they could not check me in. Had to call SN customer service after AC could not check me in, then wait and wait as they had to try to correct the mistake 3x before AC counter could issue boarding passes. Terrible experience going through this with 2 small kids waiting. It’s as if the two airlines’ systems don’t communicate but passenger is responsible for resolving."
Pros: "Every thing expert the food"
Cons: "The food"
Cons: "Lack of communication. Crew was unattentitive and seemed to not know protocol or appear to have things under the control."
Pros: "If there is good weather, everything will run smooth and on time."
Cons: "Be aware of the snow... My flight from YUL (Montreal) to FLL was delayed 4 hours!! The inbound flight was diverted to Toronto just because of ONE inch of snow in Montreal Airport."
Cons: "Was put on a Turkish airlines flight - landed in India 12 hours AFTER scheduled landing. My luggage did not reach India. After numerous calls got only 1 out of 2 of my bags ; 2nd bag still missing 1 week after landing in India WOW"
Pros: "Nice flight, staff"
Cons: "Seats are so hard on the but that it's hurts to the bones for a few days...!! I travel a lot, and this is the only airline/aircraft that this occured. Also even checking in online, and gaving your boarding, they managed to get us to go to the counter to tag our carry ons..."
Cons: "I want to seriously complain about Air Canada and Kayak booking systems. I reserved the tickets to Shanghai but there were no place reminding me that I need Canadian VISA to connect flights between two Canadian cities. I am a Chinese citizen who is working at USA and not allowed to change flights in Canada based on the newest government rules. However, in both booking systems, there is no reminders. In my opinion, either Kayak or Air Canada can add a simple checkbox to let the potential guest choose his or her nationality status, then this kind of trouble can be mitigated. We talked and called Air Canada people but no buying. They kept saying this is our responsibility. We bought United Airline tickets at the last minutes and cost us about $2,400 because we cannot wait to get back China to prepare our wedding ceremony and US Visa interview. We are very very disappointed with Air Canada and will keep complaining about this issue. As a service supplier, how cannot you think on behalf of a customer? The air company definitely knows more about government rules than a customer. We did have mistakes of not researching government rules. However, the biggest mistake was we trusted Air Canada and Kayak who we thought had taken care of those kind of issues for us. Thanks."
Pros: "The food and service were very good."
Cons: "The entertainment system is a bit outdated and had to be rebooted more than once. But this was only a minor inconvenience."
Pros: "The tvs are awesome! They are new and have touchscreens that are actually well designed and can scroll etc. Resolution and sound are great, so I actually feel like I watched my movie and didn't just look at moving blurs with half the dialogue missing. Also the USB ports are great. And the brownie with the meal was delicious."
Cons: "Only one meal on a >9 hour flight, plus one snack which was an uninspiring-looking rectangle of cold pumpkin loaf (it tasted good, but after 7.5 hours in the air it'd be nice to get something more appealing). Other airlines give two meals. It's ridiculous that Air Canada insists on being so stingy with the food."
Pros: "Comfortable seats, friendly crew."
Cons: "Almost two hours delay each way."
Pros: "Friendly staff, scent collection of media on offer."
Cons: "Size of the seats, baggage fees, insulting attitude of the baggage check in staff in MTL."
Pros: "The gate agents were polite and the boarding was relatively smooth. Food was fine and flight attendants were Excellent!!!"
Cons: "First point of contact was incredibly rude. First she told me she couldn't find my reservation. Once she did, she gave me a lecture about my married name. Next she refused to let me take my carry on bag saying it was too large even though it fit on all flights to Montreal. Once I proved it would fit with the luggage sizer she had moved on to another customer and ignored me for 10 minutes while I stood there even though my boarding passes were printed. When I got to the flight, I found it could have been gate checked but there was no need as the flight was NOT FULL and my bag fit with no problem at all in the overhead bins. In 35 years of flying this was the worst experience I've ever had."
Pros: "Ease of boarding - no long queues. Offer to put hand luggage in the hold with no charge."
Cons: "No movies to watch, they told us to download their app and we would be able to watch movies. Tried to download the app on my phone without success, then tired to download the app on my laptop, again no luck. The staff had no clue how to help me, really old plane."
Pros: "On time,good boarding."
Cons: "Out of food to buy for dinner."
Pros: "Plenty of room in economy for my 6'3" frame, friendly and helpful crew."
Cons: "Everything was great - more selection on the movies/tv would be a plus"
Pros: "They provided a meal, a snack, and plenty of beverages. The crew was pleasant, attentive, and helpful."
Cons: "Our flight was delayed three hours. My flight and one other were the last to leave that night. There were no TVs on this flight. The only way to watch movies was on a smart phone or electronic device through their app. My poor old fashioned dad, didn't bring his phone so he would have just sat there for seven and a half hours if I didn't let him borrow mine. AirCanada's alternative is to rent an iPad from them, just another way for airline companies to get money out of us. The movie choices on their app were bad and older. International flights usually have new movies to so it is less likely passengers have seen them already."
Cons: "Extreme delays on my return flight which made me miss my connection and get rebooked on another flight for the next day. We were delayed on departure, then on the tarmac, then in the air, and finally when getting off the plane. I am glad that I was rebooked and was given a hotel to stay at, but I did not like the way I was treated by Air Canada staff at customs. I passed through customs only to be sent back into Canada after having crossed through security because the staff decided to close. We were told by other staff members that it was up to them to decide when they were done and to talk them. I ran through the whole airport with about 7 other people to make it. Why make us cross through security only to send us back? There was no one there to guide us on what to do. I had to go through the whole thing again the following day only to have my face cream taken away (it is technically cream, not a liquid) and then be detained. None of this happened AT ALL the day before. I'd give more details but it was a complete mess."
Pros: "Boarding was good, but pretty bad flights overall. One of the worst I ever had in my life! The plane seats we had had so little cushion that is was painful to sit. My husband was avoiding touching the back by leaning on his arms and he is great shape, don't think elderly and in pain by himself...Entertainment simply non-existent and food as well... The crew were borderline okay. Plus the plane drove for about 20 minutes at Montreal and about 20 in Chicago before we left and after we landed...Let's say I saw parts of O'Hare in Chicago, I didn't even know existed!!!"
Cons: "Pretty bad flights overall. One of the worst I ever had in my life! The plane seats we had had so little cushion that is was painful to sit. My husband was avoiding touching the back by leaning on his arms and he is great shape, don't think elderly and in pain by himself...Entertainment simply non-existent and food as well... The crew were borderline okay. Plus the plane drove for about 20 minutes at Montreal and about 20 in Chicago before we left and after we landed...Let's say I saw parts of O'Hare in Chicago, I didn't even know existed!!!"
Pros: "Air crew was nice. Pilot nice too."
Cons: "Old plane. Smaller seat size than comparable airlines. Terrible food: a slice of oily cske, served in a plastic sleeve, must be the new low for an international breakfast...no individual tvs on the sets....hello, step into the 21st century.... And the selection available via your iPad or laptop and their wifi was small, and old...we had paid to upgrade our economy tickets to the next level, and we expected more...the size of the upgraded seats was not great and there wa no foot rest to put your feet on, which is a significant help to someone who flies so many hours and can assist with circulation...."
Cons: "Tough to have a long-haul flight without functioning seat-back entertainment. Mine never worked. Asked three times about it - three times the system was "rebooted" - to no avail. I told each subsequent flight attendant that it had already been reset - they just "tried" it again. Very frustrating over the course of several hours. No one ever checked to see whether their re-set actually worked. Also, not sure why the window seats now have an arm rest on the window side of the seat - seriously interferes with passenger comfort when trying to sleep."
Pros: "The flight was no cancel because the weather"
Cons: "Waiting too much after landing in LGA"
Pros: "Decent movie selection on one of my flights"
Cons: "I had booked my Air Canada trip and had a single stop-over while I switched to a different plane. Both of these planes were Air Canada. I Even though I made it through Customs in the shortest time possible, and back through security, I still managed to narrowly make my second flight. They were final-calling my name and actually taking off earlier than expected. Had I been 2 more minutes late, my flight would probably have taken off. I didn't check any bags either, so had I checked one, I don't think I would have made my second flight."
Pros: "friendly pilot"
Cons: "Delayed 25 minutes, and threatened to fly without 15 passengers due to strong headwinds and need to reduce weight. Never heard that one before."
Cons: "One man wanted me to check an empty carry on bag I travel for 10 years with this high quality foldable carry on bag, it is a tight in their test cradle because of the wheels but it does fit. Even a passanger offer me is support telling the agent he was not reasonable after getting the bag in and out 4 times he still wanted me to check the bag in ? After 10 min arguments he said ok put it on the floor ! I could of put 2 of my foldable bag on the top storage if I had 2.... it was a connecting from same airline a much smaller plane which accepeted the bag . Very unpleasant ! Some people like to feel in power."
Cons: "had to pa for poor selection (the cheese "platter" ran out quickly :( )"
Cons: "Air Canada failed to transfer my bag from flight 1 to connecting flight 2. This not only happened to me but to other people traveling on the same connecting flight as well. My bag was delivered later then the promised time, it was also returned damaged. It is now almost one week since I have taken my flight and I am unable to process a claim because they have not updated my file via their Bag Tracer program. It is clear that they still have a lot of work to do to be considered a real commercial air line company"
Pros: "Had a great conversation wih a guy from Switzerland an it really helped to pass the time."
Cons: "I didn't like that they either started boarding too early or we waited a long time to get off the runway as it seemed we were on the plane a long time before we actually left. Also we just received our snack and our drink and as soon as we received them, a stewardess told us to all put our tables up and I do believe that it was because we were descending to land. It seemed like forever before we received our snack and then we're told we couldn't use our tables. I think they should have started the snacks earlier as it was quite a big plane and it probably would take quite a long time to serve everyone and the worst part of it all was that I had asked for a can of pop, so I had to hold my can of pop, my glass pop and try to get my snack out of the package which was not easy at all."
Pros: "Air Canada personnel made sure I made the connecting flight from Paris to Denver through passport control and the repeated safety checks in Montreal. The small aircraft was spacious even in economy."
Cons: "A male flight attendant was unwelcoming when I finally got to the plane (being late was not my fault). Did not want to help looking for a spot for my normal size carry on. When I pointed out one above him, he left my bag there and just walked away. I am 69 years old, 5'1"."
Cons: "previous flight was late so we had to be rebooked. The line was insane with 3 agents. The 3rd said go to the other 2 lines. The second went on break leaving one agent. A manager came down and gave the sorry here is our corporate email speech to two girls in line but left without acknowledging all the rest of us waiting. It was a mess. When I got my ticket she was like here you go without explaining anything or a sorry. When I asked for a few details like am I in a hotel overnight or when do I leave she gave me an eye roll. When I got to the plane after traveling all day and waiting extra hours there was an empty row right in front of me. I tried to lay down but the attendant made me move because I hadn't booked comfort plus even though the flight I booked I would have been in Denver hours ago. Things happen but it's all how you deal with it and air canada does not deal well."
Pros: "-Direct flight -The boarding by sections. Less of a stampede."
Cons: "When I arrived to my seat, the overhead compartment was full. I had no room for my carry-on. I mentioned it to the flight attendant. He just shrugged and told me to put my carry-on under the seat in front of me. So, #1, I guess some people bring more carry-on and the staff lets them. And #2, I guess it wasn't tight enough in those seats and even though I'm over 6 ft, the staff had to make it tighter. Also, when it was time to land, I thought my seat was all the way up. It was not fully all the way up. I was half asleep, and all of sudden, instead of telling me, one of the flight attendant pushed on the button to raise my seat. I would've appreciated him telling me. The landing was delayed, but that's no ones fault at rouge. I am trying to be as objective as I can. Hopefully, when (and if) someone at Air Canada-Rouge reads this, he or she has enough "pull" at the company to ask the proper authorities:"what kind of company are we? Are we a bargain basement flight company that offers just basic flights for extremely low prices? Or are we an average flight company that offer great value for the money the customer pays?" Because, from my perspective as a customer who is at his second experience with Air Canada-Rouge, the feeling that I get from flying with you guys, is that your company offers basic flights that doesn't offer great value for the money. It's more a company that "plays on both fields", taking what suits them, and leaving what doesn't , regardless of their customer. I understand that a company has to make money. It's normal. But, at a certain point, don't you have to think about your customers? To be honest, the only reason I flew with Air Canada-Rouge is that I was stuck with no other choices but to fly with you (schedule, cost, etc.) And I know for a fact that I'm not the only one. The feeling that I get, is that your company counts on customer like me. Customers that are "stuck", with no other alternatives. If your company wants to offer many "cheap direct flights" like Ryanair and Easyjet offer in Europe, I have 2 suggestions: #1: lower your prices. #2 :your staff should be more customer friendly savvy. Because those 2 companies, that's what they offer. Always remember: you can put a lot of maple syrup on a pile of sh***t, it still won't taste like pancakes. Thank you."
Cons: "On the way back from Quebec City to Montreal we were asked to check our carry-ons as luggage, because "there is no room' on the plane. It was an empty flight. ALL overhead compartments were empty. Both flights - Quebec to Montreal and Montreal San Francisco were late. As the result, we have to spend 1.5 hours in the baggage claim area, because "there are no baggage agents in SFO available". THAT WAS THE WHOLE REASON WE ONLY HAD CARRY-ONS! By far, one of the worst flight experience in the last 10 year."
Pros: "Besides a french men close to us that doesnt know what is a deodorent , everything was fine for the travel : ontime, friendly staff, no problem at all. Always recommend air canada for its quality standard. Complimentary drinks ok"
Cons: "Pay-to-eat only, no little crackers like before , come on!"
Pros: "Good Crew The crew was sharp, efficient, attentive and very good."
Cons: "Better Food Needed Even though this was a short flight, the meal could have been better. The small amount of smoked salmon was inadequate. This meal has been served over and over. Increasing the amount of smoked salmon would at least be a step in the right direction."
Pros: "Nice airplane and very friendly staff once finally on board."
Cons: "Please read previous comments (copied and pasted below) I should never have been sold the flight. The connecting time was too short - even under normal circumstances without delay I was told that I had a solid chance of missing the flight. Furthermore, once I finally made it into Montreal for my connecting flight, no one did anything to expedite my experience. They tried to get me to my final destination 24 hours after I was supposed to be there - they had a packet of accommodations for hotel and flight already prepped (mind you, I had only missing my flight by 10 minutes so clearly my seat was sold to someone else), and they didn't want to accommodate me in any other way. Explaining that I was meeting a friend who had taken another flight, I was told that the problem was not his and there was nothing I could do. Even though I found flights on Kayak and on Air Canada site for an alternate flight getting me out to Europe a few hours later, I was told "no can do." I asked him to speak to a manager and suddenly he was on the phone and (successfully) accomodating me. BUT. The flight was a connecting flight (connection in Rome to final destination Barcelona) - and he hadn't booked me the Rome to Barcelona portion. i was told - "go see the stand in Rome and they will have your ticket ready to go." They didn't have anything on their record but did tell me that this flight should not have been booked for me without having a ticket for my final destination. This was a hellish experience and I will be writing reviews and contacting Air Canada further to discuss this whole process."
Pros: "the crew on that flight was very pleasant and helpful"
Cons: "I missed my connection in Montreal because the flight was 2 hours late to get in and Air Canada staff in Lyon had told me I did not need to get my luggage in Montreal but only in Toronto to go through US custom ... which was not true. The airport staff in Montreal was absolutely unhelpful and sent me in 10 different directions. I was finally rebooked for a later flight, and the person there was finally very nice and helpful."
Cons: "In Toronto they told us that we most likely will miss our flight. Why?? Plenty of time!! No need for miss information. Ground crew not well trained.No boarding pass was given (which is fine). 1 hour wait because of power failure at the airport in Montreal and then we are about to take off and there was an engine failure so we had to come back again . Not good stuff!!!! How would you feel flying again air canada?"
Cons: "On the Montreal-Athens leg the meal was free but of poor quality and quantity. Breakfast was just a piece of banana bread... No entertainment system in the aircraft. Had to rent iPad with very poor quality earphones (struggled to listen to the movies) Also some of the movies were not adjusted for the iPad which translated into using only a portion of the iPad screen."
Pros: "Nice plane."
Cons: "The flight was quite late. I was traveling alone with 3 kids and asked the attendant if he could help us get off early and/or find out at which gate our connecting flight was located. His response, "most people on here have connecting flights." We were unable to board the next flight despite running to get there with time to board, as "our suitcases would not make it." I feel the staff made no effort. At least 12 others also missed this connection and the very small plane could easily have been delayed to load the suitcases."
Pros: "It wasn't a full flight, so there was more room to stretch out"
Cons: "Left my luggage behind (both mine and my daughter's) and I still haven't received it 3 days into my trip. Air Canada reps were not very helpful with information or solutions. I was in hold for almost 20min total (international call). Horribly unacceptable. All they initially offered was $50 to cover expenses (insulting)."
Cons: "Changed the non stop flight on me to stop in TO from Montreal. Really lame and added 3 extra hours to my flight back to Los Angeles."
Pros: "AC gave special seats for free when we told our travel agent that we did'nt like to be seated in the back of the plane. V"
Cons: "Old model 767 with uncomfortable seats. No video player unless you bought your own or rented iPad for 10$. Kinda steep for an overseas trip. No free booze either."
Pros: "Seat spacing was good, entertainment was good"
Cons: "Nothing for this flight"
Cons: "Late crew caused delays"
Pros: "Nice crew, quick boarding, good snack options"
Cons: "Easier to use free wifi"
Pros: "Spacious seats"
Cons: "Better wheelchair services. Fended for ourselves."
Pros: "Good communication from crew concerning updates and ETAs."
Cons: "Service was a bit brusque at times, but never unkind."
Cons: "I made a reservation for my whole family and selected seats four month ahead (we reserved 1A, 1B, 1C, and 1D). One day before the departure, United informed me that one of my kid had to be moved to 11B a part from the rest of family due to a flight swap. When we started boarding, I noted someone else was sitting on my seat (1D) with his own boarding pass with 1D written. United crew politely asked if the gentlemen was willing to move to 6B, which his original seating in the system but he refused to do so. We' also personally explained to him that if he can yield the seat so that our family could sit together due to my wife's medical condition but he would not cooperate. I noted Those gentlemen on 1D and 1C are either buddies or coworkers. The crews were looking at each other without offering a solution. I ended up telling the crew that I could sit on 6B so that the plane can leave. The departure time was 20 min late u related my seating issue and de-icing took another 40 min. I am a Global Service member and I am very unhappy about the way the whole situation was created and handled by United."
Pros: "Smooth flight"
Cons: "The tray cannot be pullled closer for eating. The seat sitting up is very uncomfortable for reading. I would have liked a pillow. Th poor man in front of me asked for a coke after the meal service was done, and the flight attendant said she had to reserve it for the next flight?! The male announcer flight attendant was very hard to understand, some of his words were slurred and garbled. And the volume was always too loud for both the male and female announcers. There was no entertainment unless you downloaded the app."
Pros: "Not much to like. The flight was okay."
Cons: "Not having free Wi-Fi and sound on the entertainment.I We could have been offered complimentary snacks as well with the beverage."
Pros: "The price was better than spirit"
Cons: "We sat on the runway for some time but made it to Dallas on time"
Pros: "Flight was delayed after boarding due to engine troubles and had to get down to board on to a different flight again"
Cons: "No compensation offered for the inconvenience"
Pros: "Our flight arrived early and they didn't lose our luggage."
Cons: "I checked in online. I PAID for our bags. When I get to the check in counter to check my bags, I have to use their computers to CHECK IN and PAY AGAIN! They charged me $100 for my 1 bag! Ridiculous! And we were NOT allowed a carry on; only 1 personal bag."
Cons: "Short flight, so no food or entertainment."
Pros: "Smooth flight, friendly crew"
Cons: "I didn’t like the fact that you had to pay for in flight entertainment. Too many offer it complimentary so this is a negative for me."
Cons: "Fairly lady attendants."
Pros: "Service, comfort and inflight entertainment"
Pros: "Crew was nice"
Cons: "Flight was 4 hours late. The seat was so small, I could not open the tablet (folding tablet in armrest). I am 6" tall and medium built. That tablet can only fit a kid"
Pros: "The transparency of the pilot as to what was causing all of fhe delays."
Cons: "The 4 hour delay. First, the plane was running late from San Francisco (about 2 hours late). The second delay was due to someone putting way too much fuel in the plane so we had to wait for the excess fuel to be removed. Then the flight attendants ended their shift so we had to wait for another crew that was flying in from Denver. This involved us having to remove all of our things from the overhead bin and get off the plane and re-board about an hour and half later. I was supposed to make it to Dallas at 8:45 and instead didn't make it until after 12:30. It was extremely inconvenient and unpleasant. I have not experienced such a nightmare before with any previous airlines."
Cons: "Plane delayed due to maintenance at the hub airport of Newark and no gates upon arrival in DFW at midnight."
Pros: "The flight and the flight attendant was amazing. Very professional and accommodating...you could tell she enjoys her job. She also discreetly handed me an extender...very nice."
Cons: "I did not like having to put my own bag on the travel cart. I wasn't expecting to have to check my bag at the last minute. Someone at United need a to warn potential passengers the limited space on the plane. I felt like others that we were the Jolly Green Giant."
Pros: "American Airlines"
Cons: "Dear United Airlines, It is my dearest wish that reading the following inflicts upon you at least a fraction of the stress, frustration, and pain that I have been through traveling with you today- you absolutely abhorrent excuse for a company. Due to your incomparable incompetence my arrival was inexcusably delayed almost 12 hours. An account follows: For a company who's customer service is already hanging by a very thin thread you would think that you would be doing everything to make your flights as smooth and pleasant as possible. Shall I elaborate on the utter frustration and boredom of being trapped in the San Francisco airport facing not one, not two, but what became SEVEN delays? Delays that have been caused by runway maintenance- a condition which someone in your company would have known about well before I got to the airport and that you simply did not plan for. A almost FOUR HOUR delay that could have been easily avoided if you just had things together and scheduled your planes around the affected runways. And let's not forget the additional delay caused when your flight crew simply couldn't be found to come to the gate so we could start getting underway! But no, I think the absolutely outstanding quintessential experience that defines flying with United airlines is this: After the above delays myself and my fellow passengers were finally able to board our flight- only to be told by the captain that there would be another brief delay while we waited for ANOTHER crew member because one of the pilots was near the end of their union hours. We sit on the plane stuck for another 20 minuets or so, only to be told they can't find anyone, and can we please get off the plane because our WHOLE FLIGHT is CANCELED. The kiosk I get to try and fix this is uncrowded but understaffed and run by clearly undertrained employees. The ones I'm dealing with keep having to ask each other for help, and give advice/plans that contradict one another. One of theme even takes what seems to be a personal call while 'assisting' me. When I finally get ahold of a supervisor I have to plead to get the next flight out of this godforsaken place, which I am reluctantly given as its with one of your competitors. Talking with other customer and airport staff is sounds very much like you are delaying/canceling flights for your own personal gain or at least not correcting flights around the situation to squeeze more money from the situation) it becomes quite clear that you are not only still incapable of accepting any real measure of accountability but entirely disgracefully unorganized. Almost 12 hours later I do finally make it home- thanks to American Airlines. Only to have the utter displeasure of one last interaction with United wherein when I pick up my bag your employees insist that I was delayed due to the weather and it wasn't your fault. It was entirely absolutely your fault."
Pros: "An attractive, attentative crew"
Cons: "Snacks sucked"
Pros: "United sucks Erik Balodis Bahrainseabee@gmail.com Please contact me"
Cons: "United sucks Erik Balodis Bahrainseabee@gmail.com Please contact me"
Pros: "Everyone was friendly, flight was on time checking in at kiosk was very efficient no complaints . I would recommend Kayak and United to friends and family"
Pros: "The leg room was much better on this plane. I was comfortable and enjoyed my trip."
Cons: "Food and entertainment was not provided."
Pros: "First time but I like it"
Cons: "Good experience"
Cons: "I booked a one way flight to Dallas (DFW) for my father and I using Kayak to leave from washington D.C. (IAD) 05:30 PM - 08:04 PM United Airlines Flight 6296 Operated by Oriental Air Bridge I booked it for Saturday January 21st and it went to pricline.com and confirmed it. The problem is that when I looked on the confirmation email/boarding pass it said I was supposed to be leaving January 20th, so as you could tell on my account I had to purchase another 2 tickets with another airline. I don't know what happened but I am very disappointed. I would like a refund please. Abdallah mohammad ismail Abdallahismail84@gmail.com 469-396 3589"
Pros: "That was okay. Crew was nice. Food bad"
Cons: "I was put on an Air Canada flight and sat on the tarmac for almost THREE hours in MTL. Finally took off and am stuck in Toronto overnight. Air Canada was very unhelpful. I have to sleep in the airport. No food vouchers. Sucks."
Pros: "We volunteered to be bumped to another flight, but instead ended up on our same flight but with upgraded seats!"
Cons: "Unfortunately the stewardess was a little rude and treated my husband and I sub par compared to the other first class passengers. Yes, we were upgraded from economy but we felt she should have given us the same service as the other passengers. When she passed snacks she quickly put the basket in front and didn't even give us a chance to say no before walking off. Didn't offer refills to us but others were given refills/offered."
Pros: "I am Brenda Crooks, Zachary's mom. I am the one that actually took the trip. I went to Connecticut to see my son, Samuel, get his white coat for medical school. I will never forget my experience in Newark, New Jersey. I met a wonderful woman named Yevette who checked in my luggage. She is to be commended on going above and beyond the call of duty. I don't know her last name. She knew I was very upset because I was leaving my 22 year old baby in Connecticut. She sympathized and comforted me. She put her arms around me and assured me that everything was going to be alright. She is a wonderful woman with a big heart. She is the true meaning of a lady. I will never forget her and thank her so very much for being so gracious and kind to me."
Pros: "Less of a delay than I've come to expect with United."
Cons: "I would also like the breakdown of my flight combined. Having to justify paying more for an economy seat (Plus) I can move in is not fun on an expense report. I feel like it's more and more expensive (nickel and diming) and no space and all to frequent delays. I'm considering switching airlines."
Pros: "Best movie choices"
Pros: "The upgrade was awsome"
Pros: "It got me home."
Cons: "The flight was delayed by more than two hours. I had a two hour drive after which got me in bed at 4:30 AM instead of 1:00 AM. Had to work that day which made it hard to function. Usually great, but was disappointed they didn't offer anything to us for such an inconvenience."
Pros: "Everything was great"
Cons: "No complaints"
Cons: "Delay caused us to miss last flight of day. We have been sleeping on floor of airport for 9 hours. Same thing happened in the beginning of the trip from dallas to chicago. Oh, it was our honeymoon!"
Pros: "Crew and service were great"
Cons: "No wifi or video system on plane"
Pros: "Overall service."
Cons: "Impolite Lady Gate Agent."
Pros: "The crew was friendly, boarding was efficient, you got a whole can of your preferred drink without request."
Cons: "Not a lot of leg space, the trail mix snack(ranch flavored?) was gross."
Pros: "Everything went smoothly"
Cons: "My flight was cancelled. When I called United I was in hold for an hour only to be told that my airline was not United but Air Canada. When I called air canada I was on hold for another 45 minutes. They rescheduled my flight for another day. I lost one day of my vacation."
Pros: "On time and early for the second"
Pros: "Flight was smooth and on time"
Cons: "We booked these flights and made our seating assignments when we booked months ago, but all six of us (my spouse and 4 kids ages 15, 13, 9 and 7 and myself) were forced to all sit separately on our longer connecting flight and not in our assigned seats that we had booked and reserved months ago. My kids were scared to have to sit by strangers. No one offered to switch with us so at least the younger kids could sit by their parents. The steward, Tim was rude and snooty and annoying."
Cons: "Very unorganized, they over booked the flight and the crew was very rude. I will not book any flights with them again."
Pros: "As a first time flyer I was beyond nervous. But the more time I spend at the airport and the closer the departure time came about my nerves where relaxed by friendly staff and great conditions"
Pros: "I like the cheap upgrade to first class"
Cons: "There was no food on an evening flight of over 2 hrs"