Terrible service

Cons: Reserved my car for a noon pick up on a Saturday, arrived at noon and location was closed. If the location closed at noon, I shouldn't have been able to have made a noon reservation or at least have been informed of it and to arrive earlier. There was nothing specificied in my confirmation email. Called customer service, and they wouldn't do anything to help me or return my money, and told me I should have known when they closed. Will never rent from Hertz again.

The pick was confusing

Pros: Drop off was quick

Cons: Pick up took a long time. Representative was not helpful or nice.

Truly bait and switch

Pros: Not a thing

Cons: I confirmed the reservation in advance with conversation about the fact it was made on my behalf and where the car was to be picked up. I was assured that not having the method of payment with me would not be a problem as the reservation would be transferred to me using my credit card or debit card with a credit check. They also assured me that the car would be delivered to the airport to avoid cab fare. Upon arrival, there was no car. I called and the attendant told me she was the only one there but confirmed the car was available if I could get to their location nearly a half hour away for the pick up. I paid $50 in cab fare to get to the agency to be informed that the original card used to secure the reservation needed to be present or the reservation would need to be canceled. I provided the attendant with my confirmation conversation and he indicated that he would switch the $75 dollar rental to my name. I went through the payment process and was informed that the rental would be $380 plus a $200 deposit for a compact car for 3 days. I asked why the big jump and he informed me that it was due to no reservation and that it was a counter transaction. Naturally, I discontinued the transaction and informed him and the attorney who made the reservation that I’d make other arrangements. I picked up an Uber and had a wonderful experience. I will never do business with Hertz again and will recommend the same to my business associates and customer base using social networking, email and conversation.

The company did not have a car!!!!

Pros: I liked nothing about the whole thing

Cons: I walked 10 miles to the rental car place just to find out they did not have a car for me. I was very pissed and then they did not try to make any solution to the problem. Very poor company, I will never do business with them again.

Kayak unwittingly participated in a 3rd-party rental scam

Cons: It was Kayak that was the problem. I thought I was renting from Hertz, just like this questionnaire asks about my "Hertz rental in Dallas?". But the rental was through CarRentals.com instead. I did not know that because it kept saying Hertz. And I gave them my credit card number, as Hertz also asks for it, but CarRentals.com charged my credit card immediately and classified the rental as prepaid, non-cancel-able and non-refundable. I had to go to Hertz.com to get a legitimate Hertz rental and had to call Hertz corporate office to get the prepaid CarRentals.com removed from my credit card. I blame myself for getting duped by this 3rd-party-scam. I blame 3rd party CarRentals.com for putting that fine print in light gray on the form so I did not read it. And 3) I blame KAYAK for participating in shifting me to CarRentals.com and leading me to believe it was Hertz I was renting from. I will avoid trusting Kayak in the future because of their participation in what turned out to be a very time-consuming and frustrating experience. Kayak does not have my full trust from this point forward.

Insurance rip-off

Pros: first website offers $9.00 insurance per day. after booking next page says you are not covered. click here for $11.00 a day for coverage. call to rental company says cover not valid, their cost $30 a day. None of insurance includes liability

Cons: first website offers $9.00 insurance per day. after booking next page says you are not covered. click here for $11.00 a day for coverage. call to rental company says cover not valid, their cost $30 a day. None of insurance includes liability