Recent Reviews
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- Neutral
- Negative
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10.0
Would rent a car from these folks again!
Pros: The Advantage office at Dallas Love Field might be the friendliest car rental place in the US-- everyone was attentive, super efficient, helpful and went out of their ways to make our experience a good one. Thanks so much!
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3.6
Bait and Switch
Cons: My interaction felt like a bait and switch. I was told contradictory things by the person at the counter doing the contract, the person who checked car back in upon return, and manager of the lot/return process. It felt like a bait and switch, as my original cost estimate was doubled at the end. I called customer service the next day, and "contract was closed" and they could do nothing due to limitations of "they system". Classic excuses for bait and switch.
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2.0
Kayak switched my location
Cons: I put in one location and kayak switched my location which I did not notice. So, my husband had no car. Will not use kayak again.
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2.0
Cons: They didnt have any cars left so I dodnt get one
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10.0
Pros: I liked the car, it rode very smoothly and was great on gas. Also, like the red color. All the personnel working at Advantage from the counter person at the airport to the lot attendants were very professional.
Cons: There was nothing that I didn't like.
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10.0
Pros: Counter rep Lawanda was super friendly and super efficient, both on the phone prior to pickup after a late flight, and at the desk. Car was new and tidy. No issues. Great experience!
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4.4
Pros: The car, once we got the correct one, was fine.
Cons: Lady at the check out counter was border line RUDE. She acted like we were bothering her and tried to give us a compact car when we were paying for full size. We had to go back to the counter to get a full size car. The first friendly person we encountered was the lady that checked us in on return. I’m retired Airline of 30 plus years and have rented cars in all of those years and have NEVER encountered an “attitude” like the lady at checkout!
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8.8
Advantage DAL
Pros: Easy pickup and drop off.
Cons: The inside of the windows was very dirty, difficult to see clearly in bright sun conditions. Exterior mirrors were spotted badly, need to have them cleaned to see safely.
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2.8
You get what you pay for / check fine print on unlimited mikes
Pros: Price was good for the rental
Cons: Advantage drop off and pick up is like going to a fenced in used car dealership. Check fine print on contract even if you book on kayak - unlimited miles is not true because of the fine print. Felt like it was shady! Also pick up of the car was not good. Left tires on vehicle were low and I had to stop at a gas station and air up. Bad smell in car when I first got it.
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3.6
Will not use Advantage again
Pros: Nothing
Cons: Air conditioning went out and was spewing freon fumes in the vehicle. I was in Texas in 100 degree heat. When I share this with the customer service person on the phone, she was very cavalier -- didn't even offer an apology or attempt to make it right. The drop off location at Dallas Lovefield was very hard to find.
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4.0
Pros: It was the least expensive option of all companies.
Cons: The car felt like it was "floating" and I felt anxious about driving but had to keep going as I had to be to my destination. Perhaps it needed to be aligned but it should have been in good working order. The building was not well marked. I had a tough time figuring out where to go, even with my GPS.
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10.0
Quick pick-up & delivery
Pros: Staff was friendly and I didn't have to wait in any lines for pick up or drop off
review from
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10.0
Would rent a car from these folks again!
Pros: The Advantage office at Dallas Love Field might be the friendliest car rental place in the US-- everyone was attentive, super efficient, helpful and went out of their ways to make our experience a good one. Thanks so much!
review from
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10.0
Pros: I liked the car, it rode very smoothly and was great on gas. Also, like the red color. All the personnel working at Advantage from the counter person at the airport to the lot attendants were very professional.
Cons: There was nothing that I didn't like.
review from
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10.0
Pros: Counter rep Lawanda was super friendly and super efficient, both on the phone prior to pickup after a late flight, and at the desk. Car was new and tidy. No issues. Great experience!
review from
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8.8
Advantage DAL
Pros: Easy pickup and drop off.
Cons: The inside of the windows was very dirty, difficult to see clearly in bright sun conditions. Exterior mirrors were spotted badly, need to have them cleaned to see safely.
review from
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10.0
Quick pick-up & delivery
Pros: Staff was friendly and I didn't have to wait in any lines for pick up or drop off
review from
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3.6
Bait and Switch
Cons: My interaction felt like a bait and switch. I was told contradictory things by the person at the counter doing the contract, the person who checked car back in upon return, and manager of the lot/return process. It felt like a bait and switch, as my original cost estimate was doubled at the end. I called customer service the next day, and "contract was closed" and they could do nothing due to limitations of "they system". Classic excuses for bait and switch.
review from
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2.0
Kayak switched my location
Cons: I put in one location and kayak switched my location which I did not notice. So, my husband had no car. Will not use kayak again.
review from
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2.0
Cons: They didnt have any cars left so I dodnt get one
review from
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4.4
Pros: The car, once we got the correct one, was fine.
Cons: Lady at the check out counter was border line RUDE. She acted like we were bothering her and tried to give us a compact car when we were paying for full size. We had to go back to the counter to get a full size car. The first friendly person we encountered was the lady that checked us in on return. I’m retired Airline of 30 plus years and have rented cars in all of those years and have NEVER encountered an “attitude” like the lady at checkout!
review from
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2.8
You get what you pay for / check fine print on unlimited mikes
Pros: Price was good for the rental
Cons: Advantage drop off and pick up is like going to a fenced in used car dealership. Check fine print on contract even if you book on kayak - unlimited miles is not true because of the fine print. Felt like it was shady! Also pick up of the car was not good. Left tires on vehicle were low and I had to stop at a gas station and air up. Bad smell in car when I first got it.
review from
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3.6
Will not use Advantage again
Pros: Nothing
Cons: Air conditioning went out and was spewing freon fumes in the vehicle. I was in Texas in 100 degree heat. When I share this with the customer service person on the phone, she was very cavalier -- didn't even offer an apology or attempt to make it right. The drop off location at Dallas Lovefield was very hard to find.
review from
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4.0
Pros: It was the least expensive option of all companies.
Cons: The car felt like it was "floating" and I felt anxious about driving but had to keep going as I had to be to my destination. Perhaps it needed to be aligned but it should have been in good working order. The building was not well marked. I had a tough time figuring out where to go, even with my GPS.
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