Book Alamo car rentals in Dallas

Reviews for Alamo in Dallas

Recent reviews

Traveler rating

Excellent

203

Good

47

Okay

18

Mediocre

26

Poor

0

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car was cleanstaff was friendly

get the cargreat price

car availablecustomer service

pick up and dropgreat experience

great service

9.6

Pros:Everyone was friendly and helpful. The checkout counter was one of the fastest I have ever experienced... ever.Cons:The return lane was a little confusing bc there weren’t any Alamo signs once you got in there. It was also dark and 5am, so maybe we missed something.Reviewed 10 Feb. 2020

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10.0

Cons:When we made the reservation we chose Alamo specifically because it said the pick up would be in the terminal while others said a shuttle would be required. A shuttle was still required, and was packed with people (no social distancing), but the ride and check-in were both very quick. Our vehicle was in excellent shape and there were no hidden charges. I would absolutely rent from Alamo again.Reviewed 30 Nov. 2020

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10.0

Pros:QuickReviewed 20 Aug. 2018

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10.0

Pros:Quick, easy, friendly, vehicle was very clean and niceCons:NothingReviewed 3 Feb. 2020

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6.0

Pros:The agent who registered me manually crossed out the drop off address and hand wrote a wrong drop off address at a different airport. At the time i didn't realuze, but So happy I didn't listen or would have missed my flight. Regardless caused quite a stressful drop off experience given that I had an early flight to catch. I don't blame the agent as she must have been confused but after hours customer service was hard to find and for that I do think Alamo has responsibility!Reviewed 26 Dec. 2018

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2.4

Pros:Alamo customer service addressed my concerns that the employees, including a manager, entirely and rudely dismissed and supplied me with a voucher to be used on a future airport rental.Cons:I was misinformed twice about the requirements to rent a vehicle, over the phone, then in person. This cost me precious time, undue effort and capitol on the most important day of my life. The model that I reserved was not available and the manager of the location tried to casually downgrade my luxury reservation to accommodate what inventory was available instead of locating my reserved vehicle and the employee who went to find it. The vehicle was an suv and not a sedan, as reserved, which made our disabled occupants struggle entering and exiting. The vehicle was rushed through the cleaning process while we waited and was washed on the exterior and brought to us wet. The interior was filthy and had no cleaning done whatsoever, this was a major concern to us during this global pandemic as we were informed that all vehicles underwent an extensive disinfection and cleaning process. Passengers of ours were HIGH RISK candidates for Covid 19 and it took me an extra half an hour to clean and disinfect the vehicle to an acceptable standard, a risk I was forced to take, along with more of my precious time on this day. The associate who presented our vehicle to us gave us no walk around or paperwork to assess prior damage, of which there was some, and literally handed me the paperwork, said "Have a good one" then ran away, back to his station. My associate and I were shocked by the experience and had no option after an hour and a half of this process but to take the vehicle and be on our way. The entire time we were treated like second class customers based on the fact that we used a third party service to reserve the vehicle. My reservation was for noon and we did not leave the lot until 1:30, though our pickup time was entered as one o'clock. I have rented from Alamo many times and have never experienced such a hectic, confused, disgusting, unsettling, overpriced and unprofessional occurrence such as this.Reviewed 27 Jul. 2020

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8.4

Cons:The Alamo representative at Love Field asked if we wanted Alamo insurance on the car. He did not tell us it was per day and not per rental. We thought this was misleading! The driver side front tire was leaking air. We needed to add air at the midpoint of our trip and by the time we turned it in, the air was down again.Reviewed 1 Aug. 2017

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9.6

Easy rentalPros:Quick pick up and drop off. Clean and we'll maintained.Reviewed 15 Mar. 2017

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10.0

Smooth and Convenient!Pros:Customer service was great! My Nissan Altima was clean and ready.Reviewed 4 Sep. 2017

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4.0

Pros:American airline cancelled flights. At 10 pm . No one at counter at 10:15 even thou ut stated it closed at 11Cons:Actual serviceReviewed 1 Jan. 2021

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7.2

Pros:See review of St. LouisCons:Mistake in delivery of Nissan Rogue in St. Louis.Reviewed 13 Nov. 2017

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2.0

Pros:kayak let me make the reservations but when i went to pick up the rental car - company said they were sold out!! how is that possible that i booked the car and within such a short time rental car company is sold out.Cons:don't let people make reservations without ensuring that there is a car available!Reviewed 18 Oct. 2020

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• Has the Alamo rental car policy in Dallas changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Alamo will continually update its policies accordingly. Please contact Alamo directly for the latest information. You can find up-to-date information on the coronavirus response of Alamo here: Coronavirus (COVID-19) update from Alamo

• How much does it cost to rent a car from Alamo in Dallas?

  On average a rental car from Alamo in Dallas costs C$ 81 per day.

• What is the most popular rental car from Alamo in Dallas?

  Intermediate (Hyundai Elantra or similar) is the most frequently booked rental car type from Alamo in Dallas.

• How many car rental locations does Alamo have in Dallas?

  Alamo has 2 rental locations in Dallas. Take a look at our Alamo rental location map to find the best rental cars near you.

• Does Alamo have a car rental location at the airport: Dallas/Fort Worth airport (DFW)?

  Yes

• Does Alamo offer shuttle or airport pick-up services from Dallas/Fort Worth airport (DFW)?

  Yes