Reviews for Alamo in Dallas
- All reviews 100%
8.7/10 Excellent
Based on 248 reviews
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8.4
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8.4
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7.8
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7.8
Recent reviews
Most recent
4.8 Okay
Economy
8 Sep 2017
Disappointed
Cons: Having to pay $160 for late return even though I called several times trying to arrange for late return due to traffic delays. Also time difference between Dallas and Greensboro. I spent 4 calls trying to get cost waived or at least reduced to no avail. Tried to reach Greensboro airport but kept getting people in other places. This is my first and last rental from Alamo. Thank you. (and I will let my friends and enemies know)! Paid $320 for one day!
10.0 Excellent
Minivan
7 Sep 2017
Pros: No issues smooth transaction
10.0 Excellent
Intermediate
4 Sep 2017
Smooth and Convenient!
Pros: Customer service was great! My Nissan Altima was clean and ready.
10.0 Excellent
Compact
28 Aug 2017
Natalie Love Field
Pros: Natalie at Love Filed in Dallas heard me say why we were in town. My dad is terminally ill. She upgraded our car. I will now use Alamo exclusively esp. when in Dallas.
9.2 Excellent
Full-size
27 Aug 2017
Pros: Easy rental process
Cons: Price could always be better.
6.4 Good
Economy
25 Aug 2017
Pros: Car was fine, good gas mileage.
Cons: Didn't realize when I made reservations online that pick up was at a different airport then where we landed and had to pay $50 for a taxi to get to that airport. Also when we returned Alamo charged an additional $14 on our credit card, haven't got an answer back as to what the charge is for.
4.4 Okay
Economy
24 Aug 2017
Issue with pickup - cost me time, money and inconvenience.
Cons: When I had booked the vehicle I had a choice of taking -
(1) Pick up and drop off from DFW
OR
(2) Pick up from Dallas Love field airport and drop off at DFW.
Since (2) was being offered at a better price, I called in to see what the mode of transportation from DFW to Dallas Love Field would be and what it would cost. I was told by your rep that there were shuttles running between the two airports and the cost to me would free (complementary).
With this information, I booked (2). When I reached your DFW pick up point and inquired about the complementary shuttle, I was today that I had to book a cab to Dallas Love Field airport at my cost to go to the Dallas Love field to pick up point.
Your DFW desk called in a cab for me which cost be USD 80 for this trip.
I found out later that this amount was more than what is typical charged for this journey.
I wish I was told the truth by your customer service rep. In which case I would have taken option (1) and saved myself both time,money and convenience.
I would also appreciate it if you can reimburse this USD 80 amount to me.
Regards
Dr. Anant Mahale
anant@intouchrewards.com
10.0 Excellent
Compact
23 Aug 2017
Happy!
Pros: I liked the newness and cleanliness of the car. Great ride. It was easy to choose from the vehicles as I had signed up for insiders. The best thing was the price which was 45 dollars with tax for Friday night to Monday night. Considering that's from an airport,I felt I got a great deal!
2.0 Mediocre
Compact
23 Aug 2017
Freakin terrible
Pros: Nothing
Cons: Every thing
2.0 Mediocre
Economy
21 Aug 2017
Worst car rental experience ever
Cons: In short, I wasted money and time, got treated badly. And in the end, didn't even get to rent the car!
To begin with, the agent tried (very hard) to persuade me upgrading to a more expensive model of vehicle, and suggested other add-on features. Since I have no need for those, I rejected all. He instantly got upset, gave me a mean look, and changed his tone of speech.
Next, he asked to see my ID and credit card. During online reservation, I didn't notice any mention about presenting the same card at the counter upon check out. As a result, I did not have the card with me. For that reason, he refuse to process my order.
Now assuming he was correct and I overlooked the notice. I asked for a solution. He said the only thing he could do is putting in a new order at the counter but he would NOT cancel the original reservation for me. I needed a car so I agreed. That's when he noticed that the name on my DL is different from the one on my card. I changed my name but haven't got a chance to renew it with my bank. I showed other pictured ID with matching names. He refused service. And said that I should contact Kayak, and there is nothing, he, or Alamo can/would do for me.
Eventually I had to call Alamo myself to cancel the order. And till today, I have not received any confirmation email regarding the cancelation.
In and out, I wasted over $30 on Uber and 2 hours of my time. The more irritating part is, the agent was very rude and mean (although, he was professional enough that he did not curse).
Will absolutely NEVER rent with Alamo ever again!
8.8 Excellent
Van
20 Aug 2017
Great Service
Pros: The staff was very cooperative and helpful. No wait time.
Cons: The vehicle was missing all the modern things like back up sensors, side mirror adjustments etc. this addition will help for riders safety
10.0 Excellent
Economy
18 Aug 2017
A plus
Pros: Easy transaction good deal
7.2 Good
SUV
13 Aug 2017
poor customer service
Pros: Customer service at pick-up counter was great!
Customer services at drop-off was great!
I was driving to Florida from Dallas. While in Florida the oil level light came on. It would not reset. I also went to buy oil to put in the vehicle but no owners manual for type. Looked online and kept getting 2 different choices for oil etc.... Spent more time dealing with that than I had so I went to 2 different shops to just have it changed or have them add oil to reset the light. Other than the fact that I was annoyed that I now had to pay for an oil change, at each location there was a 2+ hour wait. I then decided to call ALAMO to find a location near me that I could either have them reset it etc... or switch out the vehicle. Long story short after a couple of attempts of dealing with customer service I asked for a manager. I was on hold for quite a bit so I hung up and went on my way using LYFT to get around for the day (now I am paying for a rental and paying to be driven around all day).
Someone from customer relations did return my call (a couple of times and on the last attempt left a message asking me to take the car into a Firestone for service and at no cost to me). I never answered as I was busy the entire day and returned to my room after business hours.
The next day, on my way back to Dallas, I stopped at the airport to have the problem addressed and the manager at the airport location approved another SUV for me. He was very helpful and I believe he could sensed my frustration evident in my body language. The agent I dealt with initially was not going to help me - told me he had nothing to give me (same old story as the customer service agents I initially had contact with).
Thank you ALAMO management team but I did not appreciate having to go through the initial hassle before getting the help I was looking for and received from management.
Cons: Windows are not wiped down after washing. It irritates me that I get to a car and the windows are spotty from air drying after a wash (especially dirty spots which indicates a piss-poor wash.
Interior was poorly cleaned as well. There was nothing on the floor by the side doors and seats had not been cleaned. There were dried lines of something running down the driver and passenger door (sweat or lemonade or something).
The smell of the vehicle. Not smoke just musty.
There was no owners manual in the glove compartment.
I was in a hurry or I would have asked someone to wipe the windows down etc... or give me another vehicle. There was no one outside/on the lot as I glance around so I just did it myself when I had a chance.
7.6 Good
Economy
2 Aug 2017
Pros: Quick and easy drop-off
Cons: The drop off location was difficult to find because the signage only takes you to half the car rental companies but doesn't say that Alamo and a couple others are farther down the road
There was no one inside the office
8.4 Excellent
Intermediate
1 Aug 2017
Cons: The Alamo representative at Love Field asked if we wanted Alamo insurance on the car. He did not tell us it was per day and not per rental. We thought this was misleading!
The driver side front tire was leaking air. We needed to add air at the midpoint of our trip and by the time we turned it in, the air was down again.
9.6 Excellent
SUV
28 Jul 2017
Great experience!
Pros: I accidentally reserved the car for love field instead of DFW and they still honored my reservation and even gave me a larger vehicle, I just had to pay the difference in the airport taxes. Thanks Alamo!
Cons: Rental car place is far away from airport, high airport tax
4.8 Okay
Economy
21 Jul 2017
Beware of system recommending "nearby" locations
Pros: Good value, friendly employees.
Cons: Although I searched rental cars from DFW, I was recommended a rental pickup from Dallas Love Field which is nearby. I mistakenly thought "shuttle service" meant I could catch a shuttle there to pick up my car. Wrong! To pick up from DFW was a lot more expensive and I ended up getting an expensive taxi ride to the other location. A frustrating experience, especially with my tired 3 year old along.
8.8 Excellent
SUV
18 Jul 2017
Pros: Good car, no hassle with pickup or return.
Cons: Spouse wasn't able to drive car at rate advertised - more than $10 extra dollars each day, when it should be included.
9.6 Excellent
SUV
4 Jul 2017
Pros: The Jeep Cherokee was absolutely excellent for my poor back!!!
10.0 Excellent
Full-size
3 Jul 2017
Pros: super fast check out
10.0 Excellent
Standard
28 Jun 2017
Great service
Pros: Great car for great price.
10.0 Excellent
SUV
27 Jun 2017
Pros: Staff was polite and helped give me directions to where I was going post drop-off.
Cons: N/S
9.2 Excellent
SUV
26 Jun 2017
Cons: Price for pickup/dropoff in different locations is pricey.
5.6 Okay
Compact
23 Jun 2017
Alamo engages in shady business tactics
Pros: Car was clean and in good condition.
Cons: Alamo refused to honor the terms of the contract that we initially established with them and for which they accepted payment (i.e. Fraud) because the reservation primary driver was not the person that paid the prepaid amount (despite that person being present, with ID and credit card used, at the time of pickup). They proceeded to establish a new reservation at a higher rate, refusing to honor the original rate (i.e. Bait & Switch) of the reservation. It took a significant amount of time with multiple customer service agents at both check-in and check-out to get them to abide by the original terms of the agreement. Very questionable business practices, I have to wonder how many other people who were not willing to go through the hassle of dealing with their byzantine customer service system have been overcharged because of this.
2.0 Mediocre
Economy
22 Jun 2017
Worst experience ever
Cons: I booked my reservation for DFW but received a confirmation for Pickup at DAL airport. I canceled the reservation but was still charged for this car. Currently disputing with Alamo and my credit card company. Never plan to book through Kayak again.
10.0 Excellent
Full-size
18 Jun 2017
Very good rental.
Pros: Vehicle type, cost, customer service.
Cons: Location of pick up and drop off.
10.0 Excellent
Intermediate
18 Jun 2017
Pros: Excellent customer service in Dallas Texas also the car is clean and nice
Cons: Excellent customer service in Dallas Texas also the car is clean and nice
10.0 Excellent
SUV
5 Jun 2017
Best rental!
Pros: Best rental we have had in quite a while. Car was great and the price was even better. Gas mileage was equally good as well.
5.6 Okay
Full-size
26 May 2017
Pros: I rented a Hyundai Sonata, which performed well and received good customer service from Alamo staff
Cons: My reservation was in the wrong place. I needed pick up at DFW, and my car was reserved at Love field, half an hour away. When I tried to change the booking, they told me I needed to cancel and re-book, and I ended up with double the charge I expected. And it took an hour to sort out
8.0 Excellent
SUV
23 May 2017
rented from Dallas to Vegas - 7 day rental
Pros: nice ride (Rav 4)
good gas mileage
easy dropoff
great value - $400 for 7 days/1500 miles
Cons: car smelled like smoke
need service light was on when I picked up car
I rented car in dallas, tx at Love Field but flew into DFW...my bad. when I went to DFW Alamo I discovered my mistake and asked if they could transfer my reservation to this location...they said no can do. I argued for a bit but got nowhere. I don't understand why a national chain couldn't just give me another one of their cars at the airport that I was at...they had plenty of them. I guess I'll be more careful next time but still was frustrated.
8.8 Excellent
Economy
8 May 2017
Pros: The staff was friendly, helpful and informative. The car was very clean and drove very smoothly. Overall an excellent experience.
10.0 Excellent
SUV
7 May 2017
Pros: Upgraded to a Chevy Traverse nice ride
10.0 Excellent
Intermediate
3 May 2017
Great customer service!
Pros: I had accidentally put in the wrong days to pick up my rental so there was just a little bit of an up charge. However since it took awhile to figure out why the was an up charge they have me a free upgrade in vehicle. They were super helpful and nice. Completely willing to help me out!
9.6 Excellent
Economy
27 Apr 2017
Easy rental
Pros: Airport shuttle service was very convenient, renting and drop off were both a breeze.
10.0 Excellent
Full-size
27 Apr 2017
Excellent Customer Service
Pros: Because of a last-minute problem with another rental company, I had to make a reservation 2 minutes before arriving at Alamo. All of the staff greeted me as I walked in, and the agent that assisted me was pleasant and cheery. I was able to choose from a couple of vehicles and chose the car I was wanting originally. Because things went so smoothly, I thought I was missing something, but I wasn't. The whole interaction time was less than 10 minutes. I WILL be back!!
8.0 Excellent
Intermediate
25 Apr 2017
Pros: I enjoyed the fast and friendly service. The car was clean filled with gas and ready to go.
Cons: I didn't like the high airport tax. But what can we do! :-)
7.2 Good
Full-size
24 Apr 2017
Pros: Car was clean
Cons: Car was older, had rattles, and little horsepower
7.2 Good
Economy
17 Apr 2017
Pros: Nice and convenient at pick up and drop off but kinda
Cons: pushed into buying insurance when my ins company said it wasnt needed and fueling at pick up which ended up being more per gallon than it would have been to fill before drop off. We were promised an upgrade if we bought insurance but then when we picked up there wasnt any.....................
8.0 Excellent
Intermediate
17 Apr 2017
Pros: Convenient and staff was friendly
Cons: Did not do a pre check of vehicle with me before, they just had me pick one out.
10.0 Excellent
SUV
1 Apr 2017
Great again
Pros: Affordable SUV. Happy customers! That jeep Cherokee is great on gas mileage too.
Cons: Nothing at all. Smooth pickup and drop off.
9.6 Excellent
Compact
15 Mar 2017
Easy rental
Pros: Quick pick up and drop off. Clean and we'll maintained.
10.0 Excellent
SUV
14 Mar 2017
Pros: loved the car and had a choice in which one I rented.
10.0 Excellent
Economy
12 Mar 2017
Car review
Pros: Great gas mileage!! Clean car
10.0 Excellent
Intermediate
12 Mar 2017
Pros: no stress, straight customer satisfaction.
10.0 Excellent
Compact
8 Mar 2017
Loved
Pros: I rented in Dallas. Alamo is the only one that does not ask for an arm and a leg when renting a car and very helpful for driver under 25. Not only that, the people were very nice and the process was very simple.
Cons: There isn't anything I did not like, if anything can be a little easier, it was the return. The address on the map was led me to nowhere lol. It is hard to explain but that almost caused me to be late when returning. However, i don't think thats something controllable, but maybe an area in the pamphlet that has clear directions on getting to the return spot.
2.0 Mediocre
SUV
8 Mar 2017
You rented me a car from Love Field, not DFW!
Cons: Spending an extra $80 and another hour riding in a cab to another airport miles away lat at night. He can I told us he basically makes a living off you guys booking people at the wrong airport. Couldn't believe a huge company like you, Alamo, or National couldn't make it right when it mattered. Never using you guys to book a car ever again.
10.0 Excellent
Full-size
7 Mar 2017
Good experience
Pros: Everything worked as planned. The agent preparing the documents tried hard to plus sell all sorts of additional items from upgrades in car to insurance and refueling. But a firm no thank you allowed the process to proceed rapidly. We had a choice of cars within the class size we reserved. Return was easy and the shuttle bus to the ticket counters came after a few minutes wait. Everyone was polite.
8.8 Excellent
SUV
2 Mar 2017
Kia Santa Fe
Pros: Pick up was at DFW at 1AM, handled by the Enterprise agent, check-in pick up went very quick. Chose a Kia Santa Fe from the lot
Plenty of room for 4 adults and cargo, performed flawlessly throughout, good gas mileage for a big SUV
Cons: The back seat ride in this SUV was really weird and was great at putting people to sleep. Small gas tank. This Kia center stack with no Navigation was confusing .
10.0 Excellent
Intermediate
27 Feb 2017
Great deal, and very accommodating
Pros: We dropped off the car at a different location than we picked it up, and on our way to return the car we realized that we set the wrong drop off location. Upon realizing this, we called Alamo, and they were able to change our drop off location (from one airport to another) without any additional cost and within a matter of minutes. Their flexibility and willingness to help were incredibly appreciated and saved us a lot of stress before flying!
10.0 Excellent
Economy
21 Feb 2017
Amazing
Pros: Very convenient and affordable, picked up a car last minute and it couldn't have gone any better. Amazing service and friendliness
10.0 Excellent
Economy
14 Feb 2017
Easy peasy
Pros: Checkin was easy, dropoff was easy and the car was in great condition.
10.0 Excellent
Minivan
10 Feb 2017
Pros: Great vehicle, rates, friendly service
Cons: Nothing
10.0 Excellent
Compact
8 Feb 2017
Great experience
Pros: Great customer service, pick up and drop off was easy, clean car and great value for the money.
Cons: nothing really.
10.0 Excellent
Economy
6 Feb 2017
Pros: The ease with the rental and the customer service
Cons: N/A
10.0 Excellent
Minivan
30 Jan 2017
the car was amazing
Pros: They didn't have a minvan, so they gave me a free upgrade to a nice SUV. And the cool thing is I didn't wait at all.
10.0 Excellent
Minivan
7 Jan 2017
Great service!
Pros: We ordered the mini van with a different drop of location for just a day as it was the cheapest. However the man at the desk noticed we did not need a mini van and suggested we asked the employee outside for something different. When we got outside we told her what the man at the desk said and she gave us a free upgrade to a premium car. It made our stressful travels so much better. It was a really nice experience to be able to deal with such nice genuine people.
10.0 Excellent
SUV
6 Jan 2017
Alamo is great at DFW.
Pros: Great car, good condition, excellent service from friendly DFW location staff.
10.0 Excellent
Minivan
4 Jan 2017
Pros: Very easy to schedule with the app. Van and paperwork ready when we arrived.
10.0 Excellent
Minivan
30 Dec 2016
5 Star service
Pros: Everyone was nice and helpful
Cons: Nothing
4.0 Okay
Minivan
27 Dec 2016
They rented me a car that broke down on day two
Pros: Cleanliness of vehicles
Cons: Our vehicle suffered a massive breakdown that was extremely dangerous. I was traveling on a highway at 60 mph with my children in the back when the car lurched to an almost stop and the would not go more than 30 mph while I was on a busy Dallas, TX highway. I was able to take it in and they immediately replaced it, but still it was terrifying to drive a broken down vehicle in that condition.
Also, when we got to the rental agency the three different workers we encountered were very unfriendly. I know it was 6:00 am, but I was shocked at the lack of hospitality. They told us to go outside and pick a certain car, but after walking around the lot it was not there. We went back inside and instead of walking us out to help us (there was no other customers, and two people at the desk) we struggled to find the second vehicle they suggested. I would never rent from Alamo again.
2.0 Mediocre
Full-size
18 Dec 2016
I was charged way over ( three times ) the price g
Pros: nothing
Cons: Please don't book alamo at Kayak.com
9.2 Excellent
Economy
12 Dec 2016
Great service for the price
Pros: Quick and easy check in and out, even with getting a reimbursement for changing a flat tire during our trip.
Cons: I don't think the car we rented really went through maintenance when it was returned before me. Tires were all low and inside of the car was not really clean.
10.0 Excellent
Full-size
7 Dec 2016
Pros: The hybrid ford fusion was great and the process of obtaining and returning the vehicle was short and simple.
2.0 Mediocre
Compact
6 Dec 2016
Cons: tHEY DID NOT HONOR THE QUOTE THAT I HAD BEEN GIVEN VIA INTERNET SO I HAD TO CANCEL IT.
10.0 Excellent
Full-size
26 Nov 2016
Pros: Fast and easy drop off, I appreciate them having enough employees at DFW during the holiday rush.
When they saw a line forming during pick-up, additional counters were opened. Made vehicle pick up fast & efficient.
Cons: Vehicle didn't include option for the local state toll tag, so using the license plate for tolls means the state will charge at a higher rate for each toll.
5.6 Okay
Minivan
19 Nov 2016
Pros: The vehicle was clean and very reliable.
Cons: There were a lot of fees that I was unaware of after booking. I was charged double upon pick up. I will never use Alamo or kayak for a car rental again.
6.0 Good
Standard
9 Nov 2016
Pros:
car was comfortabe and clean.
Cons: I specifically ask for a car with a GPS. She gave me one with an on star system that was not activated. It worked for the first 40 minutes then never again. They did give me a part refund, however I lost two accounts because I was lost and late.
6.0 Good
Minivan
3 Nov 2016
One price on ad, another at check in
Pros: I paid $20 more than the advertised final price on Kayak.
Cons: I paid $20 more than the advertised final price on Kayak.
2.0 Mediocre
Economy
18 Oct 2016
Cons: They refuse to rent me
10.0 Excellent
Intermediate
16 Oct 2016
Pros: the attendant quickly scaned our windshield bar code as we drove up. walked around and greeted us by name and ask about our experience. Helped us retrieve our belongings and check that our things were all out. The shuttle driver came over and helped us into the shuttle and we were out of there. Over all a good experience at both ends.
8.4 Excellent
Intermediate
30 Sep 2016
One Way rental
Pros: I like having a selection of cars. They were clean and low mileage. Pickup and drop off were quick
Cons: The cost of a one way rental is ridiculously high.
10.0 Excellent
Standard
25 Sep 2016
Really nice experience.
Pros: The staff was friendly at the DFW center.
They give unlimited miles unlike E-Z car rental.
Are clear about their policies unlike E-Z car rental.
Cons: Call center support has poor communication skills. They try to work with you though.
7.6 Good
Economy
25 Sep 2016
Pros: Customer service
8.8 Excellent
Standard
11 Sep 2016
I dint request the extra insurance
Pros: I was able to pick out the car I wanted from the available cars
Cons: I noticed on my bill, after I got home, that I was charged for insurance that I thought I had declined when I picked up the car. I told the agent that I had my own insurance and my credit card offered the rental insurance but I got charged anyway.
6.4 Good
SUV
5 Sep 2016
Pros: The company no Check his car before rent the car is dirty and our tires is different pressure and one I need put air
9.6 Excellent
Compact
30 Aug 2016
A way home!
Pros: After the airlines cancel my flight to El Paso my only option was to drive home so O could leave on a second business trip the next morning. I reserved a compact, but the Alamo team provided an intermediate - Chevy Cruze. Was great ride for 630 mile trip from Dallas to El Paso so I could catch a flight to LA for a business trip the next morning.
Cons: Nothing! Great car - comfortable and good gas mileage as well.
10.0 Excellent
Standard
28 Aug 2016
Great value
Pros: The value of the rental compared to other rental companies. Pick up and drop off were seamless.
2.0 Mediocre
Economy
19 Aug 2016
Pros: Nothing
Cons: Everyone didn't help like they was suppose to was told diff things
2.0 Mediocre
SUV
15 Aug 2016
Cons: Bought insurance that was not valid in Texas. You guys should not have been selling it through your site
4.0 Okay
Economy
8 Aug 2016
Pros: People were fine
Cons: Check in line was out the door. Only two people checking in for national and Alamo even though so many of us had rented from Alamo. Lots of repeat information had to be given, which is ridiculous. My license is on file with you guys. And I've already given the credit card to reserve the car. Why do I have to go through this ridiculous process every time?!?
10.0 Excellent
Standard
3 Aug 2016
Pros: I loved the price. The car was very suitable for my needs.
Cons: I had to drive 60 miles to pickup the vehicle and 40 miles to return the vehicle.
6.8 Good
Full-size
27 Jun 2016
Bait and switch
Pros: New car
Cons: They changed the price on me when I arrived. When I asked what happened Kama they immediately went back to the correct price. It seems like they were trying to pull one over on me
7.6 Good
Intermediate
8 Jun 2016
Give yourself plenty of time
Pros: The Alamo representative walks you to your car, or, in my case, since it was raining, had the car brought to me. Very considerate.
Cons: The consideration shown makes the pick up process very lengthy. While I definitely appreciate the hands on service, there are not enough representatives to avoid a long wait in line.
9.2 Excellent
Standard
8 May 2016
Pros: Ease of check-in. I used Kiosk at airport.
Late-model vehicle ran well and perfect for my needs.
Cons: Nothing I can think of.
10.0 Excellent
Minivan
19 Apr 2016
Pros: The service was excellent & the price
Cons: I was at the wrong airport to pick up rental car. I had to Uber
to the Dallas Love Field. I waisted 2 hours of my time. They did
not offer transportation to the next airport.
Once I arrived the service person stated there is a shuttle.
10.0 Excellent
Compact
16 Feb 2016
5 days in Dallas
Pros: Upgraded to a Cadillac XTS for $10. This car afforded me more cargo space and comfort lie table ride. The kids had ample room in the backseat.
Cons: I don't have any complaints, at this time.
10.0 Excellent
Intermediate
15 Feb 2016
Moms Weekend
Pros: Great Customer Service !
10.0 Excellent
Full-size
9 Feb 2016
Thanks for the great service
Pros: Keitha at the Alamo counter was fantastic! I mistakenly booked my rental out of the wrong airport in Dallas, but she was great about getting us the same size car at a lower price than what we were booked at previously.
Cons: Nothing
10.0 Excellent
SUV
17 Jan 2016
Pros: Great price. Super simple. Alamo was very friendly.
10.0 Excellent
Full-size
4 Jan 2016
Pros: Everything was great from checkin to checkout, even though we needed to drive back from DFW to Denver in the same day. It took 19 1/2 hrs thru texas, Oklahoma, Kansas, and Colorado. It was the day of the tornado on the Saturday after Christmas.
4.0 Okay
Full-size
25 Dec 2015
Not as advertised.
Pros: Car was clean and ran well with no problems other than an unknown rattling in the back of the vehicle whenever we hit a bump. Check out was fast.
Cons: We had made a reservation to pick up in one city and drop off in another. While Kayak implies that this is an hour by hour rental, we were charged for the full day on the day of our return. Alamo was not helpful in also starting the clock on our rental a half hour before we had left the lot.
Additonally, when we went to pick up the car, there was literally one option to choose from. When I say one option, I mean one vehicle and one vehicle only.
We may go out of our way to try a competitor next time.
10.0 Excellent
Intermediate
22 Dec 2015
Excellent service!
Pros: Car pickup at DAL was very easy, with not too long of a wait for the rental car shuttle. I was impressed with how integrated the rental through Kayak went with Alamo - I almost expected some confusion once at the rental facility. Car return was very easy, although the signage at the airport was a little lacking.
7.6 Good
Intermediate
12 Dec 2015
Pros: Vehicle was nice
Cons: Slow automated kiosk and they kept telling us to use it even though someone was ready at the counter. Also upon return got charged for 1 gallon refill amount even though I had just refilled . Had to manually deduct it.
10.0 Excellent
Compact
9 Dec 2015
Pros: From start to finish - best rental car experience I've ever had. EVER!!
Cons: No negatives.
10.0 Excellent
Standard
25 Nov 2015
Pros: the customer service was amazing!!!! the gal who checked us in did a great job of being understanding and working with our mistakes
2.0 Mediocre
Standard
26 Oct 2015
Georgette
Pros: The person who ended up finding car for us was fantastic
Cons: We checked in and the lady told us a car was coming. We waited for roughly 25-30 minutes and found out she took off without making sure we received our car. Her name was Gerogette. Luckily some one was there that helped us and made sure we got what we needed.