Book E-Z Rent-A-Car car rentals in Dallas

Cons: At first they weren’t going to lease us the car because they said we had no flight at the airport. Then They gave us a huge hassle about the credit card and the drivers and tacked on so many fees. By the time we were done we had no choice but to pay double what we had booked for.

Pros: None

Cons: I wasnt even able to book due to my credit card and license is not on the same country, the experience of going there and getting rejected was horrible, good thing other rentals are at the same building. I was very disappointed. I ended up booking through Budget amd that was hassle free

Car was fine, employees friendly, but pick up was AWFUL

Pros: Great car - easy return and friendly employees

Cons: The rental car company's name was not on the shuttle bus at the airport. I waited about 20 minutes, tried calling several times (no answer) so I finally had to take a Lyft for $12 to get there before they closed. I asked if their shuttle had stopped running and she told me no. Well, I never saw one... "Oh they say Love Connection on them." That is not the name of the company so how on earth would I ever know to get on that shuttle? They certainly never told me that.

Filthy

Pros: Inside windows were terribly dirty. Car had an awkward smell.

Hidden charges. And damaged

Cons: The car was damaged in all areas of car.

Pros: The managers special was a great price and a surprise when we received an suv

Cons: The desk help insisted we purchase a toll pass as we would be charged $25 plus the fee each time we passed a toll camera. We did not travel till roads but was charged $12.99 / day ($74).

Cons: Company's customer service was lacking. They never sent an email receipt as they instructed they would

Not given opportunity

Pros: N/A

Cons: Service from agents was not up to standards on customers service further training must be instated .

Bad Customer Service

Pros: Nothing

Cons: They ran my card because I was traveling from out of state my bank had a verified process on my card so it came back declined once confirmed I was told I have to wait 24 hours before they can run my card again. THIS IS 2018 do you guys know nothing about FRAUD PROTECTION??? Such an inconvenience I had to find another car rental at the last minute during a busy weekend and had to come out of pocket an extra $200 because of the last minute change. Made my first experience in Dallas horrible.

Pros: Great price, clean car.

Cons: Attempted to call, after flight was delayed. No answer. Attempted again after landing and approaching closing time. No answer again Rushed in a cab to make it before close, because no shuttles in sight. Would have been nice to have had communication options.

Cons: Customer service on both ends of Kayak and EZ, horrid and confusing advice given and took forever to figure out something that too 5 seconds to hear.

Pros: counter person and shuttle driver were friendly.

Cons: dirty car, tires were bad, return and pick up was disorginized

Cons: super slow service at the counter. Wrong car, no one at return booth.

Watch out for miscommunications, refund at desk vs “call the #”

Pros: Price

Cons: Having been offered the prepaid tank option just after explaining to her that we would put around 100 Miles on it. My wife thought she was explaining the we didn’t have to put gas in it because we were only going to go about 100 Miles total. At checkout charged $33-35? Told “can’t do anything now. You have to call the number”

Cons: Their shuttle bus at Love Field was difficult to see their company logo. So I waited for a while trying to find out where it was, all while I had missed two different shuttles of theirs. They need to make their company logo more visible.

Never renting there again

Pros: Nothing

Cons: Reserved a mid-sized car with a GPS and got a compact with no GPS (a Chevy Cruze - supposed to be a Toyota Camry or comparable). I was told they didn't have mid-sized cars with GPS's (what I had reserved) but if I was willing to pay another $100 to upgrade to a full-sized car I could get a GPS. I was told I could also BUY a GPS for $100. When I objected strongly about this, stating that I had specifically ordered a mid-size with a GPS, I was asked how I reserved the car. I told her I did it online and she said that would mean it was through a 3rd party and they were not obligated to honor it. I consider this a breach of contract. They used my input information and accepted my money. They were legally obligated to provide the vehicle I reserved or should have upgraded for free if they could not. I didn't even know I was being given a compact car until I was standing in front of it in the parking lot and all the paperwork had been signed. They also charged me for insurance when I declined it in person at the desk. No receipt of any kind that I had returned the car. I was in Dallas/Fort Worth. Have you ever tried to drive this are without a GPS? The RESIDENTS need one. I was in DFW because my sister had been seriously injured in an auto wreck and arrangements for travel, including this car, were made online at the last minute.

Not unlimited miles.

Pros: Chevy Cruze had a lot of extras including CarPlay, which was nice and then interior was clean upon pick up. Drop off was pretty easy.

Cons: This was more of a false advertisement by Kayak, but you only get 2300 miles if you are renting as a local. The customer service at the front desk was shady, as it seemed like he was just going through the motions and not fully forth right about the terms and fees. The outside of the car was dirty upon pick up. Still haven’t received the email for whatever I agreed to at drop off.