Reviews for Thrifty in Dallas
- All reviews 100%
Based on 76 reviews
16 Jan 2018
Pros: Nothing about this experience was pleasant.
Cons: My car was not at the airport I had requested. It was at Dallas Airport and not DFW which is where I had requested it. Thrifty would not honor the quote and I was forced to rent another car at twice the amount.
8 Jan 2018
false price for rental with huge "toll fees"
Cons: I reserved a car for $50 and was charged $170 on pickup for fees they charge for tollways, whether you're going to drive on a tollway or not. The price you reserve the car under is a HUGE MISREPRESENTATION of what the cost is really going to be. I'm all for paying for the tolls you use, but to be forced to pay triple the price you thought you were going to pay does not sit well! Will never rent with them in Dallas again! Regret not going with Hertz.
4 Dec 2017
Cons: Quoted $135. Ended up being $310
8 Nov 2017
Insode Windows Need Cleaning
Pros: The vehicle ran well.
Cons: The vehicle was dirty inside when I picked it up, especially the windows.
2 Nov 2017
Cons: I didn't like the fact that the car size I had put in a reservation for wasn't available therefore I had to upgrade.
30 Oct 2017
Total Bait & Switch
Pros: Fast, friendly service.
Cons: I would not have booked a car in advance if I knew that they would TRIPLE the cost on me when I came in for pickup. I feel I would have been better served just getting something once I landed instead.
9 Oct 2017
Pros: Price and location convenient
Cons: Nothing really
1 Oct 2017
Pros: I had to cancel this reservation, but Thrifty was very good prior to cancellation.
21 Sep 2017
counter staff is too aggressive
Pros: Car is fairly new
Cons: Counter staff aggressively push for extra services & fees
18 Sep 2017
Pros: service person assign me the car at DFW location but return to Dallas Love Field location, the result of that is more headache for me to figure out what is wrong and pay more money.
7 Sep 2017
Cons: The versa is too small for anyone over 6 feet
6 Sep 2017
Convenient, accurate, friendly service
Pros: Good price, good value
5 Sep 2017
Pros: Car was fine, service at pick-up ticked us off.
Cons: I travel a dozen times a year and often rent cars. Salesman at pick-up counter attempted to bully us into buying $85 of insurance we did not need. This is not uncommon but his demeanor and insistence was annoying-keeping me there 5 extra minutes to explain why I was making a terrible financial and risky decision. I have had experienced heavy handed salesman before but this guy used annoying scare tactics that were offensive. Thrifty should be ashamed. He then showed me a map of tool roads all around Dallas and insisted we needed to pre-pay tolls ($12/day) to avoid ticketing and fines due to their camera system. I had never driven Dallas-Fort Worth area before and did not know better. Later learned that only express lanes require toll, regular highway does not. So he won and Thrifty got their extra money. No doubt this salesman has done this 100 times before and makes big bucks for Thrifty. I will never rent from Thrifty again.
2 Sep 2017
Price bait and switch
Pros: Nice car from thrifty
Cons: Kayak advertised $17 as available on first search, so I picked it. Then search engine says not available...now $90. So I'm stuck because my flight to Houston was cancelled due to hurricane Harvey, so I agree. Even though I searched only DFW, kayak rented me a car from Dallas love without any kind of notice. So I'm at DFW. Now the price is more than double. I think kayak and thrifty took advantage of people stranded by the hurricane.
18 Aug 2017
friendly, speedy service
Pros: did not hassle me for more promotion deals. car was clean, inspection easy, very fast and good services
7 Aug 2017
for one way from DFW to Houston (for an SUV) to mcharge almost $700 is
Cons: for one way from DFW to Houston (for an SUV) to charge almost $700 is outrageous! This included tolls, There are no tolls on the 45 from Dallas to Houston!. The agent at the drop off venue said that getting out of dfw there are tolls! that's unheard of. My contract w32as for $645 (approximately) and the final tally was close to $7oo!!! Uri Pianka
5 Aug 2017
Nothing but smooth and convenient
Pros: Two thumbs up!!
2 Aug 2017
Great car rental at a reasonable price
Pros: Clean car, great price
Cons: Had to wait in line for 20 minutes During exit out of rental facility, only one attendant (very in efficient person) checked car out of parking lot and wasted 12 minutes During return had to wait about 10 minutes for attendant to come and check me in
27 Jul 2017
Cons: They had my reservation at the wrong airport... the car was in terrible shape... they gave it to me with half a tank of gas and claimed it was full... not a good experience.
23 Jul 2017
Great service both at checkout and check-in
Pros: Service counter person was quick and efficient, no problem getting our car for a one week stay in Fort Worth. Upon return their was also no waiting for a review / inspection and printed receipt. Excellent service.
23 Jul 2017
Dirty windows and misleading price
Pros: Comfortable car
Cons: The "wild card" is supposed to seat 5 with room for luggage but was told I'd be getting a compact unless I upgraded. The car wasn't very clean on the exterior either. I was told I could bring the car back up until midnight but got there at 11 and they were closed so I'll be charged more because I was mislead.
19 Jul 2017
Out standing service and value for money.
Pros: I booked a car with Payless turned up and they couldn't find my booking, so I went online made a new booking with Thrifty and they accommodated my needs perfectly, I even made a mistake in booking the car, I accidentally booked at a different Dallas airport. Previously from other rental companies, I would've been charged to rent the e-pass system every day I rented the car if I went through any tolls even just once. Thrifty would only charge you for the days you use it. I didn't take advantage of fuel price by Thrifty, so expectant that bringing back the car empty would cost me a fortune I brought it back full, the gas station close to the airport was $2.50 a gallon, Thrifty would've only charged $1.95.
Cons: I had to bring the car back clean so I cleaned in the night before we left for the airport however a lot of rain meant the car was dirty returning it back and I couldn't find anywhere to clean it, the local gas station didn't have anywhere to clean the car. I didn't get charged however Thrifty was well within their rights to charge me a fee for cleaning.
6 Jul 2017
Horrible - Turned away at the counter
Pros: The reservation went fine.
Cons: However, there was nothing to indicate that they would not take a debit card. So when I showed up at the counter, I was told about that and turned away. In addition, I prepaid the the insurance coverage and that was charged immediately to my account. Now I've got to got through the hassle of getting that refunded. A horrible experience.
5 Jul 2017
Pros: everyone was nice all the trucks we clean the process was quick and easy
Cons: the do not take debit cards
17 Jun 2017
Pros: Service buy agents was excellent at pick up and drop off.
Cons: Somehow through Kayak
12 Jun 2017
Pros: Thrifty was closed, so we were told to go to sister company Dollar. More than 20 people on line and only two clerkd. Choose to go with Budget instead.
11 Jun 2017
Pros: Front desk staff was friendly and efficient. Long line didn't take very long. Drop off was quick and easy
Cons: There was a very minimal choice of cars and while I have no complaints about the car I did end up with the first one I opened the door to had an unpleasant odor.
11 Jun 2017
Pros: I was refused to rent a car because some of the information in my foreign driver license is fading, even though I have rented from Thrifty and many other companies before with the same driver license. The information fading was broved through ID and passport, but still refused to process the rental. I had to rent from Budget, and no question was asked about my driver license from their side.
Cons: Nothing, poor service and respect. I will never use Thrifty again.
6 Jun 2017
Pros: They explained everything.
Cons: It took to long to get the car - as the line was long and I had an appointment.
5 Jun 2017
Cons: Went into the office @ 9 am on friday morning, after my wife took me in on her way to work. I waited in line for 15-20 minutes, then was finally up to speak to a rep. After i gave him the confirmation number, i was told that i was on a "Do not rent list" and was told to call a number. I left and had to get an uber back home.. While on the way home i called the 405 number and was advised that there were not any issues and for some reason there was a mix up... Therefore they removed the "Do not rent" list.... Therefore i did not get a rental. and they screwed up my morning. I will not use this company again. Thanks
5 Jun 2017
Inefficient checkout, felt scammy
Pros: Car was decent condition if a bit older than most. Mostly clean facility
Cons: Didn't honor Wild Card reservation (they said Wild Card means compact to them). Expensive toll pass ($13/day). Very slow (took about 1 hour including waiting for shuttle). They pushed insurance and asked a lot of prying questions to push both insurance and tollpass.
1 May 2017
Pros: The staff was great. The truck we rented was clean, ran excellent and was a great drive
Cons: Of course the price but it was very comparable to other car rental companies
17 Apr 2017
Bait and switch
Pros: No line when we went to get car
Cons: I reserved a compact car a Ford Focus or similar and when we went to get our car they said they were out of that car and said we had to take a Chevy Spark or pay $12 a day to upgrade. I specifically chose a compact car because I didn't want one that small so i ended up paying for the upgrade which was still a Hundai Elantra also the charge $9.99 a gallon of gas if not full with receipt within 10 miles of drop off. I will not use Thrifty again
7 Apr 2017
Pros: The reception. I arrived a bit late while calling the hotline for my reservation. I was given an expensive car with high insurance as if I was a fool.
Cons: The policy of reservation.Bracknell
4 Apr 2017
Cons: Car is noisy on the highway.
16 Mar 2017
Cons: When I got there the rental price was double what you say ed it would be do I cancel it
13 Mar 2017
Pros: Nice car...good rate
2 Mar 2017
Pros: Got a good deal on a weekly rental. Dropoff was painless and quick.
Cons: Person I had to deal with for pickup. Car was old and was making noises.
23 Feb 2017
Cheap compact rental
Pros: Car was clean, dropoff was fast. The man at the desk was helpful and helped me determine I didn't need the bs plate pass.
Cons: Waited in line for at least 20 minutes because thrifty closed their desk and only two guys were manning the combined dollar and thrifty customer traffic.
13 Feb 2017
Have had better...
Pros: Car was very fuel efficient and easy to drive.
Cons: Our car was not cleaned very well, especially the back seat. You could see where someone had spilled something and it wasn't cleaned up properly and the seat was a little sticky. Our car also had a horrible noise/vibration at 50+mph, which got worse over the time we had the car.
11 Feb 2017
Pros: Price was ok
Cons: Car was dusty inside, not clean inside.
7 Feb 2017
Pros: Hello, For Wild Pick, you get a compact usually once in a while a minivan or a pickup truck.
Cons: I ended up with a compact, I enjoyed driving it. I over payed for it. so use autoslash next time.
4 Feb 2017
Cons: I wanted to rent in fort worth and the reservetion was in love field instead, they cancelled the car, but the insurence was charged anyway, not cool
27 Dec 2016
Cons: Attendants are rude. Car was dirty both inside and out.
19 Dec 2016
Awesome Customer Service
Pros: Stephanie at the desk was an excellent help,she also made a last minute reservation very easy at a stressful travel time for me and my family. I would definitely use thrifty again if the service like she provided is what to be expected.
12 Nov 2016
Pros: People were fast and efficient and kind!!!