Find reviews that mention:
2.0
Any change in itinerary triggers a massive fee. No one was around to receive the car when time to turn in. Electric vehicle charger port was in operable and was very difficult to get ahold of anyone at DFW.Reviewed 1 Oct. 2023
review from![kayak]()
4.0
They told me no cars were available at the reserved time. They tried telling me my reservation was for 10:30 when the paperwork clearly showed 9:00am. They made me wait and then began giving cars to other customers until I spoke with three different Hertz employees which took me an hour to get my car.Reviewed 21 Sep. 2023
review from![kayak]()
2.0
Flight canceled for weather and i was still chargedReviewed 16 Sep. 2023
review from![kayak]()
8.0
it was good. easy pick up and drop offReviewed 30 Aug. 2023
review from![kayak]()
2.0
They changed my drop off time without informing me and charged me for it. Then they also upgraded my car even though I specifically wanted the cheapest rental! The additional taxes are just crazy. I thought I was renting a car for $145 but the total bill ended up $290 even after declining coverage.Reviewed 14 Aug. 2023
review from![kayak]()
6.0
The car was new and clean. Drop off was simple. The guy serving when we picked up.was very vague and never explained anything. We got charged 86 for toll sensor, without ever being told that it would cost that much or being explained how it worked. We barely went through any tolls (and I easily could have avoided them) had he explained how much they would charge. It felt dishonest.Reviewed 12 Aug. 2023
review from![kayak]()
10.0
I like the fact that EV were available for me to drive and the customer service rep, Marilyn was excellent with her customer service and attention.Reviewed 31 Jul. 2023
review from![kayak]()
2.0
Car was fine but nothing was said about a $500 deposit when I already paid for my rental w my credit card! Total BULLSHIT!Reviewed 23 Jul. 2023
review from![cheapflights]()
2.0
Price was good but everything else was poor. No cars in reservation size or larger were available when arrived. Was told to go to the next level only to find that many of the cars were missing keys. The only car of our reservation size was in poor condition, abandoned vehicle sticker, marks on the outside everywhere, severe oversteering, and gas tank wasn't full.Reviewed 9 Jul. 2023
review from![kayak]()
2.0
Impossible to get someone on the phone.Reviewed 9 Jul. 2023
review from![kayak]()
10.0
Picking up and dropping off process were fast. Great employees.Reviewed 26 Jun. 2023
review from![kayak]()
2.0
I canceled my rental three weeks before we were scheduled to pick up. Our travel plans changed. They tried to charge me a cancelation fee of $98. The one day rental was $137. I was irate. I escalated the call and eventually got a full refund after threatening to write a bad review, but it was ridiculous that they tried to charge me in the first place. I think they deserve a bad review. I canceled three weeks before, it’s the height of rental season (summer), and I was picking up/dropping off at major airports. The car was going to be rented regardless. I would have accepted a minimal fee, but $100?! And what’s with charging me upon rental, not when I pick up the car? I will never rent from Hertz again.Reviewed 14 Jun. 2023
review from![kayak]()