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FAQs about flying with Kenya Airways

  • What is Kenya Airways' carry-on size allowance?

    On board Kenya Airways flights, cabin baggage should not exceed 55x35x25cm. If your hand luggage is bigger, the Kenya Airways assistance team will most likely ask you to pay extra for checked luggage.

  • Where does Kenya Airways fly to?

    Kenya Airways offers direct flights to 55 cities in 37 different countries. Nairobi, Mombasa, and Johannesburg are the most popular cities covered by Kenya Airways.

  • What is Kenya Airways’ primary hub?

    Kenya Airways concentrates most of its flight operations in Nairobi.

  • How does KAYAK find such low prices on Kenya Airways flights?

    KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Kenya Airways.

  • What’s the cheapest route that Kenya Airways flies?

    In the last 72 hours, the cheapest route flown by Kenya Airways found on KAYAK was from Nairobi to Eldoret, with a price of C$ 167 for a round-trip.

  • What are the most popular airports for Kenya Airways flights to depart from?

  • Is Kenya Airways part of an airline alliance?

    Yes, Kenya Airways is part of the SkyTeam airline alliance.

  • How many destinations does Kenya Airways fly to?

    In total, Kenya Airways flies to 58 destinations.

See more FAQs

Kenya Airways customer reviews

6.9
OkayBased on 355 verified guest reviews
7.7Crew
6.9Comfort
6.4Food
6.3Entertainment
7.1Boarding

Pros +
Cons -

Traveler rating:
Sort by:
V
8.3 Very good
NBO-ADD
Pros:The service was great. From the time I boarded I was treated very well. The staff was friendly and it made traveling an ease.
V
6.0 Okay
JFK-NBO
Customer service not the greatest my bags were left behind at JFK
D
7.3 Good
ZNZ-NBO
Pros:On-time flight with capacity filled to 20%. Great view of Kili on the way to Nairobi.
Cons:Food was limited but it was only a 75 min flight.
R
3.3 Poor
NBO-JFK
Cons:Seats are not comfortable for a 14 hour flight. One meal was served 1 hour before landing, Need for more drinks and food during a 14 hour flight. Flight was held at gate for 45 minutes before takeoff without explanation. Luggage was not transferred from a connecting flight.
V
2.0 Poor
NBO-JFK
Pros:I didn't fly throw the Kenyan airlines because they kept delaying my flight time and they want to spend 24 hours at the airport because of my wife is passports is not american passport, so I had to change the flight , the worst experience ever in my flight life
H
7.6 Good
JRO-NBO
Pros:Short 1 hour flight, not much they can screw up.
V
5.3 Fair
NBO-KGL
Cons:The flight was 5 hours late, we were not informed while waiting or why it was late. It was very frustrating, especially that Nairobi airport has no free wifi. Kenya Airways is not to the standards of other Sky Team companies.
6.0 Okay
NBO-EBB
Cons:It delayed one hour both tip. I lost my time to promise with my guest. Keep the filght time.
A
2.6 Poor
EBB-NBO
Pros:nothing I liked about this flight. Our flight was delayed by more than 6 hours. Even though airline had an opportunity to bump us in their sister airline- precision airline in earlier flight Nairobi, they refused to help us. Precision air had lot of seats empty.
Cons:Kenyan airways do not care about customers and inconvenience they are facing. We were suppose to arrive Dar at 7:30 pm and instead now we will arrive at 1:30 am on 28th Jan 2020.
V
4.3 Mediocre
NBO-CAN
Pros:Flight itself was fine, there was nothing particularly positive to comment on.
Cons:Flight was sold as a direct flight, but we landed in Bangkok and had a 1 hour layover there. We did not have to get off the flight, but still was definitely not a direct flight.

Kenya Airways flight status

Thu 7/18

Kenya Airways route map - Which destinations does Kenya Airways fly to?

Find out which destinations you can fly to direct with Kenya Airways by entering your departure airport. If you want to know if Kenya Airways flies a certain route, enter both the departure and destination airport before hitting search.
Thu 7/18

All Kenya Airways flight routes

Flight #Departure AirportArrival AirportDurationSunMonTueWedThuFriSat
419Entebbe (EBB)Nairobi (NBO)1h 15m
479Kigali (KGL)Nairobi (NBO)1h 30m
202Nairobi (NBO)Mumbai (BOM)6h 15m
205Mumbai (BOM)Nairobi (NBO)6h 15m
600Nairobi (NBO)Mombasa (MBA)1h 0m
520Nairobi (NBO)Abidjan (ABJ)6h 5m
520Abidjan (ABJ)Dakar (DSS)2h 50m
510Nairobi (NBO)Accra (ACC)5h 40m
511Freetown (FNA)Accra (ACC)2h 30m
511Accra (ACC)Nairobi (NBO)5h 40m
510Accra (ACC)Freetown (FNA)2h 20m
509Monrovia (ROB)Accra (ACC)1h 50m
508Accra (ACC)Monrovia (ROB)2h 0m
402Nairobi (NBO)Addis Ababa (ADD)2h 0m
403Addis Ababa (ADD)Nairobi (NBO)2h 10m
267Moroni (HAH)Nairobi (NBO)2h 30m
266Nairobi (NBO)Moroni (HAH)2h 30m
275Port Louis (MRU)Nairobi (NBO)4h 20m
2Nairobi (NBO)New York (JFK)15h 0m
756Nampula (APL)Nairobi (NBO)2h 30m
116Nairobi (NBO)Amsterdam (AMS)9h 0m
756Lilongwe (LLW)Nampula (APL)1h 15m
100Nairobi (NBO)London (LHR)9h 20m
756Nairobi (NBO)Lilongwe (LLW)2h 15m
3New York (JFK)Nairobi (NBO)14h 0m
101London (LHR)Nairobi (NBO)8h 35m
486Nairobi (NBO)Dar Es Salaam (DAR)1h 25m
256Nairobi (NBO)Antananarivo (TNR)3h 20m
887Guangzhou (CAN)Bangkok (BKK)2h 25m
350Nairobi (NBO)Juba (JUB)1h 45m
351Juba (JUB)Nairobi (NBO)1h 40m
310Nairobi (NBO)Dubai (DXB)5h 15m
521Dakar (DSS)Abidjan (ABJ)2h 55m
521Abidjan (ABJ)Nairobi (NBO)6h 25m
554Nairobi (NBO)Kinshasa (FIH)3h 20m
555Kinshasa (FIH)Nairobi (NBO)3h 30m
765Johannesburg (JNB)Nairobi (NBO)4h 5m
305Dubai (DXB)Nairobi (NBO)5h 15m
306Mombasa (MBA)Dubai (DXB)5h 35m
887Bangkok (BKK)Nairobi (NBO)9h 15m
117Amsterdam (AMS)Nairobi (NBO)8h 35m
515Dakar (DSS)Accra (ACC)3h 5m
886Nairobi (NBO)Bangkok (BKK)9h 31m
491Zanzibar (ZNZ)Nairobi (NBO)1h 20m
594Bangui (BGF)Douala (DLA)1h 45m
594Nairobi (NBO)Bangui (BGF)3h 10m
594Douala (DLA)Nairobi (NBO)4h 10m
670Nairobi (NBO)Kisumu (KIS)0h 50m
490Nairobi (NBO)Zanzibar (ZNZ)1h 20m
764Nairobi (NBO)Johannesburg (JNB)4h 15m
605Mombasa (MBA)Nairobi (NBO)1h 0m
363Mogadishu (MGQ)Nairobi (NBO)1h 45m
362Nairobi (NBO)Mogadishu (MGQ)1h 45m
474Nairobi (NBO)Kigali (KGL)1h 30m
886Bangkok (BKK)Guangzhou (CAN)3h 5m
784Nairobi (NBO)Cape Town (CPT)5h 45m
785Cape Town (CPT)Nairobi (NBO)5h 45m
586Nairobi (NBO)Lubumbashi (FBM)2h 25m
586Lubumbashi (FBM)Ndola (NLA)0h 45m
586Ndola (NLA)Nairobi (NBO)2h 30m
416Nairobi (NBO)Entebbe (EBB)1h 20m
782Nairobi (NBO)Livingstone (LVI)3h 15m
782Livingstone (LVI)Cape Town (CPT)3h 10m
793Victoria Falls (VFA)Nairobi (NBO)3h 15m
793Cape Town (CPT)Victoria Falls (VFA)2h 50m
706Harare (HRE)Nairobi (NBO)2h 50m
706Lusaka (LUN)Harare (HRE)1h 5m
706Nairobi (NBO)Lusaka (LUN)2h 45m
485Dar Es Salaam (DAR)Nairobi (NBO)1h 20m
532Nairobi (NBO)Lagos (LOS)5h 15m
533Lagos (LOS)Nairobi (NBO)5h 20m
263Antananarivo (TNR)Nairobi (NBO)3h 20m
427Arusha (JRO)Nairobi (NBO)1h 0m
426Nairobi (NBO)Arusha (JRO)1h 0m
255Dzaoudzi (DZA)Nairobi (NBO)2h 30m
254Nairobi (NBO)Dzaoudzi (DZA)2h 30m
250Nairobi (NBO)Victoria (SEZ)3h 15m
661Eldoret (EDL)Nairobi (NBO)0h 50m
660Nairobi (NBO)Eldoret (EDL)0h 50m
More flight routes

Kenya Airways contact information

Overview of Kenya Airways

Although this airline is based in Kenya, it offers flights to a variety of destinations across the world that are located in 41 different countries. For those that would like to visit Europe, you can choose from places like France, Switzerland, and the United Kingdom. If you would rather go somewhere in Asia, popular choices are Thailand, India, and China.

When you decide to travel with Kenya Airways, there are two classes for you to choose from, which are referred to as Economy and Business. Economy will provide you with standard benefits like snacks, drinks, and access to the plane’s entertainment system, while Business comes with a larger seat that provides more legroom, priority check-in, priority boarding, access to the airline lounge, and a gourmet meal.

Kenya Airways is known for having many connections with other airlines, such as KLM, which owns part of the company. Additionally, the airline is a member of both SkyTeam and the African Airlines Association, both of which are air alliances. They also maintain codeshare agreements with many other international airlines, including Air France, Delta Air Lines, EgyptAir, and Precision Air.

This airline has 40 planes that make up its fleet, with almost all of them being either Boeing or Embraer. Although the Embraer 190AR is the company’s smallest plane, it is the aircraft that is used the most often, as it is best suited for medium-range flights and can fit almost 100 passengers. For longer trips, the Boeing 787-8 is commonly used instead, as it can fit over 230 passengers and has a substantial amount of space for Business Class seats.

Kenya Airways information

IATA CodeKQ
Routes133
Top routeMombasa to Nairobi Jomo Kenyatta Intl Airport
Airports served47
Top airportNairobi Jomo Kenyatta Intl

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Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.