Chivapuri Beach Resort

nice beach location (although hard to get to) and nice, spacious rooms with good beds. but that's it.

booked a beach front villa for *60.000 baht*, 5 nights. the customer service was abysmal. the day prior to our arrival i inquired about pickup service. ther response was a blunt "pickup service is available" - no greeting no further instructions. on the day of our arrival i wrote a message to the resort, indicating our location for pickup. no response. called after waiting for 90 minutes and was instructed to wait for a call back. no call back was made. called again just to be informed everybody is busy and that we need to sort out transfer ourselves. then, clumsy check-in at disorderly desk. no information pamphlet and no telephone for inquiries/requests available in the villa. the next day we asked for a parasol as our porch was in full sunlight. no parasol was available and no alternative solution offered - AT A POSH BEACH RESORT! the following day a new year's gala dinner was part of the booked package. we did not receive any information about the location or time of this event. when asking the staff the response was a blunt "yes, there will be a dinner" - only after asking again time and location was disclosed. when we arrived we were asked about our reservation - nobody told us that a reservation was required which also did not make sense as the dinner was already part of the booked package. the dinner cost a whopping 4.000 baht p.p. and did not even include drinks. blatantly overpriced. breakfast was so-so. dirty coffee-station. on checkout, we were presented with a bill that was 10.500 baht too high, as the prepaid gala dinner was listed again and a dinner bill of other guests was incorrectly assigned to us. after asking for help to be transferred to a nearby location for transfer pickup a 10-year-old boy showed up with a sidecar bike to take us there. finally, i forgot several items but the property never bothered to contact us about returning them. neither will i as i am sure this will not work out.