Koh Chang Cliff Beach Resort

I only like the location of this resort , if you have chosen the Room near by the beach or else you ll be screwed because most of the rooms of the resort are outside of resort either on the main running road or at cliff which is hard to climb and the staff hardly provide any support to let customer to reach at cliff by there available service car .

I really dissappointed in selecting this resort for my holidays. The most dissapointing thing is the worst staff having rude behaviour and does not care about even degrading reputation of property. The happened story is they showcased room on booking.com which is around 15minutes walk from resort and not even inside the resort and when we reached at destination ,they showed us the room which is 15 minutes walk from resort and not even same as the room which we chose at booking.com in addition to it the construction work was going on all around. And when i complaint for this rather than the resort staff apologizing demanded extra money to change the room and provide better option inside the main resort ''noted point is you''ll not get any reciept for the extra money which should be paid for the new option room and when i asked to return my money they came out be a very harsh language and asked to get it from booking.com and said we don't deal with you. Unfortunately i already paid the money in advance and i was with family so i have to stay in this rediculous resort. Additionally they dont have any of the room service and a an intercome in their rooms. If you need any of the thing at any time , you need to be own your own and also the some of rooms airconditions not even work properly and Wifi not work properky. In all i would say, these small things like AC and WiFi can be managable but that resort greedy staff which is just roaming here and there without any reason with rude behaviour if we complain for the mistakes which they are making to customer is intolerable(specifically the staff which sits on the main desk as I never saw the manager in my complete stay in the resort.)