Dorsett Kuala Lumpur

The location is great.

The front desk staff was so unhelpful and the check in experience was awful. We asked for an early check in and the front desk staff told us that he will ‘try’ this best without actually pick up and phone or sort out anything. At the end, he didn’t even call us (as promised) when the room is ready. Very irrresponsible.

Cleanliness and comfortable

First, the parking is terrible, the space is too narrow, especially when the car have to turn up or down, the space is too narrow for the car to turn, the car is easily get scratch. And I feel troublesome every time driving out, have to bring the carpark token to reception counter scan for free exit, sometime there’s long queue at the counter, have to wait sometime. It will be great if they can change to scan system for in and out, the card allow people who stay there for few days that can drive in and out easily without queuing at the counter for scanning every exit, it will save sometime for us to exit. Second, after check in, we prepare to get shower and realised bathroom have no towels, there’s only 2 small hand towels, we have to call 2 times for them to get the towels for us. After room cleaning, realised they take away the bathroom foot cloth, but didn’t replace a new one. I guess the cleaner forget.

Good location. Great friendly staff, always welcoming you with a smile. Breakfast has many varieties, however the omelette could be better by making it fresh and larger. The pool isn’t the best but, sufficient if not busy I guess. It’s a shame, the infinity pool on the next building which is part of Dorset can not be used by the hotel guests and is exclusive to the residents. One of the major reasons for choosing this hotel was this pool, however I guess I was mislead by other utubers showing that pool on their vlog of Dorset. Was hugely disappointed, and I believe the reception staff could have done more when I inquired about it. ... Price paid was a bit too much for off peak. The staff made my holiday great and would recommend to all.

No access to infinity pool which is located at the next building owned by Dorset.

Good

Great