Sana Metropolitan Hotel

Good location: very close to Lisbon zoo.

We have booked a double non-smoking room and were travelling with a 2 year old child. When we arrived, we had a double smoking room allocated. Staff was not receptive initially to the fact that my wife was pregnant and could smell smoke miles away! After a long discussion and another re-location to a tiny twin bedroom, they offered us a double non-smoking bedroom in 12th floor, which had great views.

Everybody was helpfull and efficient, but special thanks to the girls in the counter. Sandra was the best.

It was where the group I was joining was meeting. The staff were very helpful in giving directions on how to get places, getting taxi and such.

The buffet breakfast was minimal at best. The mini bar wasn't ever refilled and there was nowhere else in the hotel or environs to get softdrinks or snacks except the very expensive bar.

The price of internet connection and the fact of having internet connection only on ground floor, first and second floor. No connection on the bedrooms. All the rest were good.

I loved the lcd tv on the room, very nice! breakfast is OK, staff is pretty nice

the bath had hair in it, the towels were old

price, sanitation

Thin walls... people next door on last night were drunk and making to much noise... however after telling the reception, they did something about it. 7€ / 24h !!! for parking your car in the garage