|"Very pleasant personnel, clean rooms."||(in 50 reviews)|
|"Staff were friendly and helpful."||(in 61 reviews)|
|"Location perfect for west London"||(in 87 reviews)|
|"Bed was terrible in our room."||(in 24 reviews)|
|"Bathroom was tiny and"||(in 18 reviews)|
|"Poor maintenance of the hotel Not sound proof False advertisement on website Basement rooms"||(in 7 reviews)|
Great location, competitive price
Small toilet where water temperature cannot be controlled; either too hot or too cold. A little small but it's expected for London
The only real perk is the location. Close to the tube station & Hyde Park with a good assortment of restaurants & shopping near by.
The room was small which we expected but the bathroom was tiny and had several issues. There was barely any hot water and our sink wouldn't drain so we had to use the kitchenette sink. By far the worst part is the paper thin walls. We could hear everything and were awaken by house cleaning mopping the upstairs floor.
The location is great. We took the Heathrow express to Paddington and the hotel is 20 minutes walking or a short taxi ride. Lots of restaurants and cafes around and grocery stores if you are looking to eat breakfast in room. Although each room has different capabilities. We stayed in 3. Close to the tube and hyde park.
We did not have AC In the first room no discount was offered. I was expecting a kitchenette to cook breakfast but the first room only had an electric kettle and fridge. We were hastily moved on the third night to another room, some AC problem and moved again the day after. To compensate we were given complimentary breakfast, only 1 day. Staff is foreigners and their English is limited and come across as rude even if not.
Good location, terrible service
Fire alarm going off all night, yes they couldn't figure out how to shut off alarm, entire hotel up. No customer service, AC didn't work. Took 3 days to get a hair dryer for room after one was requested several times. Staff quote, "you should have been here 30 minutes ago I just gave out our last hair dryer". I will never stay here again.
Great London Location for 3 days
A nice little kitchenette which aloud us to make breakfast and have a fridge to keep food in. Close proximity to Paddington Station (20 minute walk or 5 minute by cab) so easy to get back and forth to Heathrow Airport. Lots of shops (pubs, restaurants, groceries) within minutes away. A 5 minute walk to Hyde Park where you can catch the double decker bus tours. Good info from front desk employees for tourist info.
The only thing that we could find was even though there was a large single and double they were pretty hard, single had extra foam on top. Bathroom was very small but we managed
Within walking distance of numerous restaurants, pubs, the tube, shopping, and Portobello Market. Staff were very accommodating and our room was comfortable.
Some of the rooms are tiny. Unlike American motels, there is no chest of drawers where you can unpack your clothes, although there is a wardrobe with a couple of shelves.
With a stay at The Royale Chulan Hyde Park in London (Paddington), you'll be within a 10-minute drive of Kensington Palace and Kensington High Street. Self parking (subject to charges) is available onsite.
Based on 1,397 reviews
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