Hotels near Mombasa Moi Intl airport

Pros: probably the best food in Mombasa (great chefs), including the buffet restaurant and the seafood restaurant of the hotel some really great bartenders (Gona, Francis, Livingstone) great enternainment team (A-Team) with nice performances

Cons: many beach boys some bartenders and waiters are less attentive in the beginning it all seemed pretty chaotic

Pros: Sumptuous breakfast and excellent customer service

Cons: Dinner menu variety very limited

Pros: first of.all the staff were friendly helpful and.smiled a lot especially Mariam. The animation team were excellent.. good entertainment thumbs up to Biloh Anthony UK boy. and the girls

Cons: the shower control was crazy..either too hot or too cold...Toilet needs revamping

Pros: The fridge to be dtocked we at least water

Cons: The bed with two mattresses

Pros: The food at the hotel was good. The staff at the buffet area were found to be attentive and humble. A staff called Victor part of the security was very nice and helpful, always interacting with customers. Food at the italian restaurant was good, where my husband and i celebrated our anniversary. Loved the swahili lounge area, very relaxing. Bar with a sea view was nice as well. Rooms were okay, we had the garden view one. Maybe some renovations to the bathroom is required. Entertainment during dinners was good.

Cons: We booked an all inclusive package, which involved all meals, and some alcoholic beverages for our 5 nights stay. At the reception during the briefing by the staff we were told Tusker was included in the all inclusive beverage. However when we went to the bar the bartender was quite rude when we asked for a Tusker, he just said no we dont have without any explanations. When we could see it in the fridge behind him, asked him for another drink and again he just rudely said no. Rather than informing us politely of what were the alcoholic beverages in the all inclusive. Some staff were found disinterested in serving, especially at the kaskazi bar which also had snacks for the day. It felt like we had not paid and were asking for something free, when yet it was to be part of the all inclusive package.

Pros: A lot of varieties on the menu; staff very friendly

Cons: Rooms need to smell fresher; aircon system needs to be cleaned/serviced;

Pros: Location, pools, and wonderful staff. Excellent place to stay with small children.

Cons: Room furniture and bathrooms at basic level and not clean.

Pros: The rooms were spacious and clean, the staff was very friendly and helpfull. There was animation for those who wanted but there was also a quiet swimming pool, so something for everybody. Near the beach, nice terrasse ... Overall, a nice stay, might consider to go back there

Cons: The gym and spa was a bit disappointing (very basic) and they charge extra so... they might want to consider to make some extra efforts for the buffet

Pros: Nearness to thr beach

Cons: Food needs a bit more flavour n variety

Cons: It took a lot of time to get hot water from the taps Sinks were not draining properly

Pros: Check in team was awesome

Cons: Dinner reception was wanting.

Pros: Location was good, housekeeping staff did a fantastic job.

Cons: It sometimes felt like the restaurant staff and pool attendants gave preferential treatment to foreign guests.

Pros: Staffs were friendly and the service was very good ,would certainly be back.

Cons: 1.my fridge was empty throughout my stay . 2. Limited option on alcarte menu.

Pros: Breakfast buffet was well stocked with Google selections, lots of fruit.

Cons: Internet was pretty much non-existent in the rooms and the common areas. Lighting was very poor in the room and even worse in the bathroom. Beach was very Rocky

Pros: The service from the staff is exceptional.Everyone was too kind and friendly. The meals we had (dinner and breakfast) were amazing, good variety too. The view of the ocean from our room was breath taking.

Cons: The flushing system of the toilet in our room didn't work. The no plastic bottles allowed in the room rule is understandable but having to walk to the reception for drinking water was a bit of a bother. Maybe providing a water dispenser per floor could help.

Pros: The beach scenery was exceptional,rooms were ok..tv didn’t work the first few days.

Cons: Food service not to the standards we expected, no fun games to play around the hotel. Everything the same routine nothing out of the ordinary , could have been better. This hotel not for family with kids, no entertainment... rather catered to seniors and above

Pros: Staff was extremely accommodating and let me continue using the facilities after checkout, which was much appreciated since I had a late evening flight. Great access to the beautiful beach!

Cons: Check-in took over 45 minutes, very slow.

Pros: Breakfast and other meals were very good which catered for different taste. Afternoon tea and cakes was good. Swimming pool had a lot of pool beds and seating area. Night entertainment was good. Staff were very friendly and helpful. Overall, the hotel was very good compared to other hotels we have stayed. We had most days rain but did not. Stop using the hotel facilities including the gym etc.

Cons: Very pricy food and drinks A bit away from the restaurants and shops. Have to take TUK TUK or taxi. Our key less door entry was faulty and in days we stayed, we had call for help. On night before leaving, they had repair the lock which took 2 staff and almost 2 hours at night after dinner while we just sat in the room.

Pros: Very friendly staff

Pros: The chef did well but he could do better.

Cons: 1.dirty bathrooms 2. 3-legged dining chairs. 3. Untrained servers. 4. No proper bar 5. Slow service, young children had to wait for their order while adults ate.

Pros: Leah was the best customer service person I met in all the hotels I stayed over in Kenya. She is super friend sweet and charming . Because of her I would stay again .

Pros: Location is perfect. Our room was very big. The hotel is very private. Clean beach and great views.

Cons: Very slow service. Very basic f&b

Pros: The location of the hotel is incredible and the staff were super nice. The swimming pool is definitly a plus and it was very good to spend some time there. The beach on the hotel front is good, and only the hotel guests are there.

Cons: The wifi was horrible. I needed to work online and it was impossible. The breakfast could have more variety: cheese, ham, expesso coffee, etc.

Pros: Love the potential in terms of architecture and ocean view.

Cons: The property is in need of serious renovation and repairs. The walls are filthy, torn cushions on chairs, beach is not maintained, towels are flat, no tub stopper, leaking ceilings in main lobby areas. I would definitely return if the place were restored.

Pros: The rooms were big and the easy beach access

Cons: For a 5 star resort the hotel had extremely poor management. Lacked alot of maintenance. I stayed room 14 on the 3rd floor, the curtains were soaking wet, room was infested with ants, they did not refill the tea and coffee bar, sheets had brown stains, shower did not work, no hot water, hot water tap in the basin did not work. I am extremely disappointed with my stay.

Pros: Rooms were fantastic and the staff were amazing. The front desk manager Leah is amazing she is Gem.

Cons: Meals were not so great.

Pros: The staff where excellent good to talk to. Breakfast was good

Cons: The room was different from the website. And was too small for a double room. The TV is parallel to the bed so you can’t seat on bed and watch. Either I stood while my partner took a chair. Talked to staff about it who promised un upgrade but never did it.

Pros: Nice hotel in the city centre of Mombasa, walking distance from the elephant tusks (less than 10 minutes), the spice market and Fort Jesus (20 minutes). Good place to relax after sightseeing in Mombasa (and its hustle and bustle). The staff was really friendly and helpful during our stay. Rooms are spacious and clean, good breakfast.

Pros: The Prideinn Hotel is situated not far from Mombasa Moi International Airport. They provide rather spacious rooms. The restaurant is really good, especially the breakfast buffet.

Cons: The first room I was given had the issues with window lock. It is just above the balcony on the very populated street. Not good for security reasons. I had changed the room to a smaller one, but with good main window lock. Nevertheless, the window in bathroom could not be locked at all. It seems to be a general problem with windows locks in this hotel. There was no hot water in the shower. It was just a bit warmer than the one from cold tap. Most of rooms are facing very noisy street. Moreover, the surrounding area does not look very secured.

Pros: Location and good breakfast choices. Friendly staff very eager to please you

Pros: Staff was very friendly and helpful.

Cons: Hot water issues. Poor menu.

Pros: The beach front was excellent.

Cons: The swimming POol

Pros: it was nothing out of the ordinary. However, I became sick the second day I was there and spent the next 2 days in bed. Having paid for all those meals which i could not eat, I was shocked when they charged me for soup when I could not attend a meal. And it took forever to get that delivered. When it arrived it was vegetable soup instead of broth. I was very disappointedm

Cons: Service. Tried phoning the number on my confirmation 3 times while in Nairobi with questions but never reached a live person and was unable to leave a message. Cost. my initial contact gave a reasonable price. But it did NOT indicate that once I received the final information that there would be almost the same amount added in taxes as the original estimate. i would never have booked it at that rate. AND THEN they overcharged me. They realized their mistake and showed me the charge was canceled. But imagine my shock, dismay and frustration when I found that same amount on my credit card statement. I am trying to sort this out, using a friend in Nairobi as i was concerned about the language barrier. He is making very little headway. Even if I had been well, there was nowhere near the activities i have enjoyed at other resorts.

Pros: Restaurant and facilities were good. Staff was friendly. Pool was nice.

Cons: Some rooms and common areas need refurbishment. Food at Le Bistro is average.

Pros: Proximity to the beach. Proximity to other attraction sites... .nice staff.

Cons: TV reception , bathroom not sparkling clean.

Pros: The Customer Service was impeccable!

Cons: Nothing.

Pros: Nothing, everything kept breaking down.

Cons: First, was rarely hot water in the showers. I had to change rooms 3 times in a 4 night stay. Worse still their staff kept ignoring my complaints to the point I had to walk to the reception for them to act on the issue.

Pros: Super modern hotel miles ahead of other properties in Mombasa. Very friendly staff, excellent facilities. We loved it so much -we stayed here twice in a week! Unbelievably good WiFi!

Pros: Had issues while checking in. Sam, who was checking me in, was confused what room I had booked for until I had to correct him numerous times. Thankfully the front desk manager, Shir, came assist me and sorted checking in. Sam seemed to be confused with checkout times as shown on booking.com. Yet again, Shir sorted that out for me too. She was a saviour. In all, despite the staff confusion, it’s a nice place to stay.

Cons: Checking in and check out process

Cons: The service of some of the staffs

Pros: Friendly and helpful staff from reception, gym and hotel restaurant. Clean gym and stunning pool. Apartment suite was very clean and well appointed.

Cons: Kitchen staff and chef do not fully understand what gluten-free requirements entail. This is an opportunity for training, especially with their á la carte menu. However, rice and potato options were readily available. Speaker system, cappuccino maker & kitchen sink (pipe from basin to exit pipe were not connected) were not working.

Pros: The views were stunning. Well maintained and kept property. Close to town. The staff are extremely helpful if you needed something done. Brenda and Samuel at the front desk went above and beyond their duties to help me when I needed help with connecting to my work.

Pros: Size of the room nice and spacious and a lot of facilities available

Cons: The bathroom needs decorating in parts near toilet roll holder, tile area also in living room near chairs could do with some paint. This room needs better sound proofing

Cons: The hotel was very dirty with very very old towels and sheets. We booked the 58m2 apartment and we got basic room. Not recommended to visit this place.

Pros: It’s easy to approach, well cleaned and maintained

Cons: Washrooms need some repairs, door lock is broken and some taps are rusty

Pros: Location was good

Cons: Service & Facilities

Pros: The very well lit,airy and spacious rooms as well as variety of channels on the TV . .

Cons: The rooms smells bad. The stuff is not friendly. It is an old facility and should be maintain.

Pros: Liked the breakfast

Cons: The room is large.

Pros: The service at the bar was excellent!

Cons: Your breakfast tables have a rod underneath that kept hitting my legs.

Pros: A very charming hotel in the city centre, old colonial style with spacious rooms and very friendly staff.

Cons: Hotel facilities such as gym and the like are limited. Food was only average.

Pros: The general response from the staff is good

Cons: The room I spent in is a bit squeezed,

Pros: Great location (walking distance to Fort Jesus, banks and shops), friendly staff, good breakfast, good restaurant.

Cons: Nothing in particular.

Cons: Breakfast lacked pancakes

Cons: Resturant staff is unprofessional you ask questions they will be mad for no reason

Pros: The basic positive point of this hotel is its position opposite the beach with a swimming pool overlooking the ocean in spite of the fact that to go to the beach one is hampered every minute by the locals trying to sell you something without leaving sp apart from going into the ocean not exactly a beach to lie on.

Cons: As a hotel owner in France the negativity of this hotel is that it is not run or managed by anyone capable and no one has any idea how to run a hotel. They were incapable of finding the fact that months before arriving they had debited my visa card for the complete amount.......No internet in the room to work...The only positive and excellent guy was Mr SIFA , in charge of the IT department who was able to let me have a decent internet to work although it stopped every evening and had to be reset every day which took a long time so about 80% of my time there was trying to get internet to work. I was allowed a day's refund but it took 2 hours to get and the only way was to say that I would call the police as they had no idea...I was in the Bureau de change section and whilst I was waiting there for all the issues above there were many guests who wanted to exchange dollars/euros etc for Kenyan shillings and they were not able to do it.!!!! As for everything else it was better to do it one self - getting new towels every morning, getting new bottles of water every morning....basically no main person to be in charge of the cleaning staff and although messages were taken at the reception nothing happened. My suggestion as a hotel owner is for the owner or director to get a person in charge of the admin section, someone in charge of finance, someone in charge of customer service etc to at least try and get things to work. with people who have hotel education or experience and not people who listen but have no idea.....With my 20 years as a hotel owner the only person there was MR SIFAS and the manger should double his salary and give him more responsibility.. My other negativity is the really high expense of everything in this hotel - room, meals etc.

Pros: Everything was ok

Pros: The swimming pool and garden were old but good. The pool was pretty big and there were enough beds as well in the sun as in the shadow around it. A really plus was the bar inside (!) the pool where you could order drinks while swimming.

Cons: The hotel was very noisy. Every step anywhere in the hotel was hearable in your room. The Moonlight Bar has loud music which you can hear in your room until 3 am. There were also fights in the hotel and even after warning the staff and security of the hotel they kept going on. The hotel is very old and for that reason not clean. The sliding back door on the balcony couldn't be closed and after 'maintenance' it could one stay closed and couldn't be opened again. The beds were small and very hard, not comfortable at all.

Pros: The grounds are very well kept, good swimming pool and bar areas and private beach

Cons: A lot of the staff try to swindle money guests from asking you not to pay laundry at the cashier. The rooms do not have a "do not disturb sign"hence there is a lot of disturbance from housekeeping knocking as early as 8 o weekend

Pros: The location is perfect

Cons: The service, rooms are dated, room service does not knock.. Just opens the door and lets themselves in

Pros: Have sealed bottle water instead of the reaf bottle

Cons: TV channels were limited.... At lest DSTV for us football fanatics and sealed Water Bottles

Pros: Swimming pool and the beach

Cons: Old mosquito net, too much mosquito in the room, no working A/C, pool food quality,...

Pros: the bed was extra comfy, the beach view is priceless. Always a please to be back and while in Mombasa, this will always be my home unless otherwise

Cons: Nothing

Pros: The food was amazing.

Cons: The only issue was flooding near the hotel entrance because of the very heavy rains recently . However, it was a very good deal for the cost

Pros: The location and the staffs

Cons: The room was pricey and breakfast is way overpriced

Pros: Rooms are clean and I enjoyed every moment. I liked the swimming pool too.

Cons: Breakfast area is small. Non cottage rooms can be very stuffy. People who are sensitive to fans or air con will suffer. So need to have good airflow

Pros: Breakfast was good especially the ginger tea........

Cons: The entrance was flooded!!!

Pros: Great Staff, very friendly and helpful. We enjoyed the pool

Pros: The hotel was well located for the SGR station, the staff were very welcoming and helpful. The room was comfortable and had air-conditioning as well as a very good fan. All in all it was a good stay.

Cons: There wasn't really anything we didn't like. The food in the restaurant was quite slow to arrive but when it did, there was a lot of it!

Pros: There is a working AC and the food wasn't bad either. Close to SGR.

Cons: -TV didn't work, which is by itself not a huge problem, but why have one there if all it gives is some static barely visible channels - WIFI issues, every 5 minutes the signal dropped. Took me forever to get the signal the first time. - Worn out bedding, hoping the sheets were clean. But some suspicious spots tell me they weren't really as clean as they should be. - Room was not clean, cobwebs and dust very visible. As well as grimey discoloured walls that made us not feel all that comfortable. - No real privacy in the rooms, you can hear every single thing that's going on around you in the other rooms. - Bathroom, dingy and seems unsafe, showerhead gives a little stream and looked too nasty to touch and adjust. The water didn't drain either, started overflowing quickly. It looks ok on the outside, but even with its close proximity to SGR and the airport it's not worth staying here.

Pros: The meals were good and fairly priced.

Cons: The room was not as clean as I expected. The wash room tap and flush were not working properly.

Pros: The hotel has excellent natural ventilation.

Cons: I'd rather say what needs improvement instead of what I didn't like. Shower head instant heater should be adjustable. Water comes out too hot. I must declare though, that I didn't call for help perhaps it is adjustable but my ignorance :)

Pros: Location, quality of food and customer service

Cons: WiFi

Pros: Kept their promise and prompt service and replies to their emails,great meals,and clean rooms.

Cons: Was satisfied with their service can't complain.

Pros: Everything is like what it says. A budget hotel which exceeds expectation. Very helpful staff

Cons: Comfort, cleanliness and helpful staff

Pros: really really friendly staff, nice bar, walking distance to old town

Pros: The staff at reception were very friendly.

Cons: The food was incredibly slow to arrive, and wasn’t very nice when it arrived. The bedroom did not have wifi and was dirty. Someone had left their flipflops next to the bed. The room was very expensive for what it was. .

Pros: Location

Cons: No hot water as advertised, only warm

Cons: Poorly maintained rooms Old linen Old bathtub Room stiffy

Pros: The location - except there were absolutely no restaurants anywhere in about 1 km radius!

Cons: No hot water!

Pros: Room was large. Had a/c which worked better after closing the vent window in bathroom. Bit took 2 days for room and bathroom to be cool. Breakfast was good and had bacon instead of usual blah sausage.

Cons: No hot water. Just slightly tepid in afternoon. All other times cold and weak. A/C took 2 days to cool rooms.

Cons: Not sufficient hot water

Pros: breakfast is good, the location perfect in the old town, clean place, staff very nice (I was alone and I arrived late they arranged a taxi to pick me up at the station), prompt feedback to emails.

Cons: the shower has been painful. (I have been upgraded from single to double room which was really appreciated) but there were some problems with hot water.

Pros: Wifi good

Cons: The rooms were too old. There was no shattaf in the toilet to wash ourselves. There was no hot water and the taps difficult to open. The hotel rooms really need an upgradation. They should modernise the room. No lift, stairs difficult for old people. Also very expensive.

Pros: Location is good for business one or two nights stay

Cons: The facility is poorly maintained. It needs a total makeover even if that means charging more. Even the worst highway motel is still better maintained than New Palm Tree.