My experience with Emirates was very disappointing, particularly in how the disruption to my journey was handled. My connecting flight in Dubai was cancelled and I was provided overnight accommodation, but I was not advised that leaving the airport could affect duty-free items I had purchased at my original departure airport. When I returned for the rescheduled flight, the alcoholic beverages were confiscated. I was then initially refused boarding for my rescheduled flight, although this was eventually resolved. Onboard, I was allocated a next to a passenger who repeatedly shouted throughout the journey. I asked the senior cabin crew member to move me to vacant seats at the rear but was told they were reserved for crew. The same seats were only offered to me towards the end of the flight, when moving was of little benefit. I appreciate the hotel accommodation provided after the cancellation, but the overall handling, communication and customer service fell well below what I expected from Emirates. What began as a flight cancellation became a series of unnecessary inconveniences, financial loss and an extremely uncomfortable journey.
Timeliness seems to be optional. Flight was 30 min late despite not coming from anywhere else prior. Information on flight status boards in the airport continued to show “on time” despite being passed the time it should have left.
This777-300 is configured 2/3/2 for Biz class straight out of the 80s!!! Not to mention seats are narrow, bed does NOT FULLY RECLINE FLAT as advertised, and purser didn’t know that!! ARM REST HAS A REMOTE TABLET ON IT FURTHER CONFINING THE ALREADY NARROW SPACE!!! WHO thought this was a good design?? After flying the new A350-900 biz class Montreal to Dubai , this was a total let down!!
Super flight. On time departure and arrival. Very good service. Luggage arrival at DXB was a little delayed but you can’t have everything the very best :)
Over - amazing. The aircraft is somewhat old on this route.
The plane seemed pretty old and the food was not good
Amazing and great experience, crew was available and took great care of my parents. Food was nice and so was the service. Aircraft from Dubai to Mumbai was not so great and was a big showdown of the aircraft service
The food was amazing on our flight. So many options for movies and shows to stay entertained for 12 hours.
I was not allowed to upgrade with miles whereas others were. That’s a pity
Everything was good but I think food choices could've been better
Turkish Airlines made a long flight from YVR to IST a great flying experience. From the attendants, to the food, to the entertainment program to all the extras, a twelve hour flight ‘flew by’. Late departure and arrival was not the airline’s fault.
This is not business class. This is premium economy. Total scam to sell this as business class
Boarded via bus instead of the air bridge Had to wait 10mins in the bus at the tarmac before we were allow to go up
The flight attendants were great! The seating for business class is better on other airlines. The food was also good!
Great food, great entertainment and very helpful, caring & attentive staff.
Food is getting worse. They use to be different than other airlines. Their economy classes food sucks. Stuff was very helpful.
Horrible, they forgot our luggage, the food was terrible, the crew were rude, the flight was delayed, I hated every aspect of this flight
The flight was delayed so connection was missed. In Istanbul we were taken to a hotel and no one in the hotel knew so we had to wait hours in the lobby of the hotel while the airline and hotel coordinated. The airline staff is rude at times
The checking line was very long , when checked the bags and got the boarding pass but moved fairly fast . The boarding line was long and the ground crew didn’t provide priority to kids boarding . But the air crew on the plane were very nice and polite . Too bad my daughter’s table try was broken which made the trip less enjoyable.
Food could have been hotter. More padding needed in economy seats
TV did not work Special food ordered not honored/not received Response to complaint and request not received Request for window seat but given isle seat even after paying for business class ticket
A bit chaotic boarding flight but over all good experience.
We had a good flight experience with this airline despite reading many negative comments
The crew was not helping us in the airports ..Very bad experience..the washrooms are not meeting the expectations..need more good service... The hotel service was good but there is a very long wait time which wasted time to go through..
POSITIVES The hostesses were mostly pleasant, NEGATIVES The full flight wifi was horrible, hardly able to use it. My charger port was not working which made me use my neighbour's port which resulted in an accident which ruined her flight. During dinner, meat ran out when the cart got to us forcing us to eat vegetarian which was not great. We watched everyone around us eating meat. My wifi did not transfer to the second leg of my trip as they promised as they changed the plane. I was thrown off the window seat I booked for the 2nd leg of my journey as they changed planes, all done at my expense. This was not a cheap flight ($2600) which i hurriedly had to book to attend my mother's funeral who passed away suddenly. I was honestly disappointed with the whole saga as I heard Ethiopian Airlines was one of Africa's best.
For Vegetarian Food was very poor. Though we had opted for Asian Vegetarian Food they didn’t serve but only what was available was served. We were offered Smoked Salmon!
Movie channels was great. Air hostess could be a little more caring
I was a good, but long trip. The airline did a good job. I would use them again.
Choice of Vegetarian Food in Economy class needs overhaul improvement
The flight was one hour late. The food is mediocre and the screen was broken
Pre booking seats via Kayak was useless. We paid for seats near the wing as soon as we purchased the flight. When it came to allocating boarding passes ( 48hrs before departure) our seats were already taken and we ended up pretty much at the back of the plane . Kenya Airways were more interested in getting you to upgrade your seat rather than honour the ones purchased.
Service on the airplane is good. Food is acceptable. Going through Jomo Kenyatta International Airport after arriving from Entebbe International Airport in Uganda was tedious and redundant. We had to board a bus that took us to the airport where we went up an escalator. Then went downstairs to go through security., removing shoes, belt, watch, etc. TSA no longer requires shoes removal since July 8, 2025. That took a while then the next step was getting to Gate 19. There they had another security station which was redundant. I asked the security official why do I have to go through another security detail when I just spent all my time after arriving going through security only to come here and face another redundancy. They are using the new CT machine and the Leidos screening machine not the old magnetometer. The security had me remove my belt, my watch, etc. This particular machine does not require people to remove their belts and watches. Apparently the security officials are not properly trained on the CT and Leidos machines. For this reason I will try to go through Europe when going to Uganda than having to fly through Nairobi JKIA. The security officer said I should file a complaint. I'm not the only person who feels this way. Travel should be an adventure not an opportunity to torture travelers with redundant security checks that are nothing more than a waste of the travelers' time.
We paid for comfort economy The seats did not recline Staff and crew was not at all helpful
It was good ,I enjoyed it also crew were very respectful and patient waiting people parking their belongings.
boarded in a mannerly process, Departed on time, the pilot pointed out my. Kilimanjaro, snack and drink provided-great 1 hour flight
Overall good experience but for long distances there really needs to be more room.
there really needs to be more room with each seat for such a long flight.
The plane was delayed almost three hours because boarding was unorganized then we were delayed even longer because the plane had an issue. The plane didn't look well maintained, there was also alot of tape on the exterior. I won't fly kenya air ways again after this trip.
Our luggage was supposed to be checked through from Arusha to Cape Town. We didn't know that it was a self transfer in Johannisburg. Kayak should not have sold this flight combination with out a self transfer alert.
There was chaos checking because of a canceled flight the day prior. Also, we had an issue with tickets. The KQ agent went above a d beyond to help us get on board the flight Overall the 13+ hour flight is uncomfortable in coach. I may try to upgrade on return
