Pros: I love the front desk clerk Sandra Joseph she was extremely plessant to talk to..
Cons: The food was not good this go around. The quality of the food downgraded from the previous years. They served us basically the same food for 3 days. The food was stail n old.
Pros: Beautiful surroundings and felt very secure, bargain for price
Cons: They need more staff beyond front desk who speak English. Esp in server staff
Pros: Rooms were comfortable. Massage at spa was great! Property is really nice with beautiful ocean views. The night shows were entertaining- great dancers! Bartenders were friendly and made strong drinks! Dessert was delicious!
Cons: Food was mediocre- doesn't taste fresh and food was never hot. Some staff were rude; noone really smiled or asked "how can we help you?" I lost my phone and asked for help and the girl snapped at me and pointed to the front desk. I told her, "Don't you know it's rude to snap at people?" Its too bad cause the hotel has potential and their are some good staff members... but I'd say 80% of them need more guest relations training. I went with 6 girls and we all agreed that we wouldn't return mainly due to service.