Steigenberger Hotel München

Breakfast, the room, cleanliness, service and everything was what one would expect for a name such as Steigenberger. If it weren't for the negative experience we had, everything would have been perfect.

We were very disappointed and shocked with what we experienced during our stay. I was on a work related trip where my partner also accompanied me. On the day of the check-out we went to breakfast together. Before leaving for work, I made sure to clear all formalities for the check-out and ensured that the reception staff was aware that my partner will be occupying the room until the check-out time. Later once my partner got to the room after breakfast, she realized that her valuables - jewelry, entire wallet with IDs and money, and phone charger were missing. The hotel staff was informed immediately there had been a theft. After a quick escalation by the hotel staff, it came to be that the valuables were located in the lost and found! The money in the wallet however was never found. The reason provided by the management initially was that there had been a "misunderstanding" and the valuables were taken by the cleaning staff to the lost and found since we had already "checked-out". This was of course not the case, because I made sure the hotel reception knew my partner would be staying longer and since my partner's bag, clothes, etc. were still in the room. Furthermore, we still had also not returned the keys to the room! There was clearly stealing going around within the hotel which went unnoticed until now. The hotel management was supportive in resolving the issue, although we were surprised that such an event was initially dismissed as a "misunderstanding". My partner narrated this to the police, although a report was not filed since the stolen items had been located prior to the arrival of the police. It was determined that 3 personnel (!) had entered our room during the time we were away for breakfast. The management assured us that these staff members would be fired and were very apologetic for the situation.