Welcomhotel The Savoy - Member Itchotel Group

The staff Mr. Naseem and Mr. Zaveed were good to us. Breakfast was good. Fresh towels, warm water all the time was good. The activities in the evening were good. The property is pretty well maintained.

First of all the guys next to our room were smoking weed right in front of my doorstep. Weed smoking is considered a serious crime according to Indian law. I went and complained to the staff because I was afraid they will throw the smoked buds into my room or something. Just possession of weed can be a serious offense in India. They told me they warned the guest who did it. But the same guys smoked again the next night. It was pretty scary to sleep next to intoxicated people. And the staff did nothing. The manager responsible at the night for the property was least bothered about my concern. He said, this place is safe, just go and sleep. This attitude was really disturbing. It's not why I could choose this place to stay. So we found someone smoking weed, they warned them. It happened again, they warned them. They said if it happens again, they will warn them. This is a disturbing way to treat the guest. It's like saying we don't care. Just shut up and stay if you want. They promised and sold a mountain view for us. But there is no window or mountain view. The rooms were on ground floor. This is very disappointing. The curtains were not as clean as one would expect. Most of the staff were new to the job. they did not even know Mussoorie themselves. when asked to recommend places to visit, they were not able to. We had to pay for a guide from the hotel ourselves to take him along.