Good
7.0
Pros:
The staff was wonderful and the place was nice and clean and the food was good.
Cons:
I had booked the Sarova Stanley since I was there last year and it was wonderful and had beautiful large rooms, a great rooftop pool restaurant and bar, but because of Covid-19, I was redirected to Sarova Panafric, which was nice, but not nearly as luxurious. At first I was frustrated, but the staff (Benson and Kennedy to name a few) were very wonderful and accommodating which seemed to overshadow some of the issues with the Sarova Panafric, which were much smaller rooms, and due to the pandemic the pool was not open, but wasn’t as nice as Sarova Stanley and the location was ok, but not as convenient as the Sarova Stanley. All in all it was a fine stay, but I felt the cost was sufficient for the Sarova Stanley, but not the Sarova Panafric.
Excellent
10.0
Pros:
Excellent in all ways. Some of the facilities were closed because of the ongoing coronavirus crisis, but this was completely understandable. More important to note (and emphasise) was the kind heartedness, good humour, flexibily and genuine concern of all the staff we met in what were very trying circumstances. The Stanley was brilliant in a crisis and I am certain they'd be brilliant in normal times as well. Number one choice for Nairobi for sure.
Cons:
Nothing. It was all great.
Mediocre
3.0
Pros:
Location
Cons:
The room smells and is stuffy. Windows are permanently locked and no air fresh air circulation.
Excellent
8.8
Pros:
Please keep it up!!!
Cons:
Location
Excellent
9.6
Pros:
Very clean and its area is very good
Excellent
8.3
Pros:
the hotel is well guarded, maximum security. Spa area is ok
Good
7.0
Pros:
Good location for business in CBD Nairobi
Cons:
The natural light into room was poor. Combined with heavy curtain drapes, made room feel dark.
Excellent
9.0
Pros:
Interesting history, great tour by Cynthia.
Cons:
All good
Okay
5.4
Pros:
The food was great. People and staff were nice. Location in town was great.
Cons:
Roaches in my room. This is not 5 star even though it’s advertised as such. Windows at the entire facility were dirty. Lighting in rooms are poor.
Good
7.6
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros:
The service and food are excellent Very comfortable beds too b
Excellent
10.0
Pros:
Everything about this hotel is top-notch. Highly recommend it if you are in and around the CBD in Nairobi!
Excellent
10.0
Pros:
Great location for walking to shops and restaurants. Beautiful rich dark woodwork with lots of character and history to the hotel. Staff and security were awesome!!! Very clean and beds were very comfortable. The walls were soundproof. Everything was in good condition with beautiful decor. Good source of hot water for showers. Buffet breakfast with omelette bar was superb! Restaurant and bars were high quality. Spa and exercise area was a nice plus, but I did not take advantage of these services.
Cons:
Internet needs improved to be of the same quality of the rest of the hotel ... needs higher-speed internet services. My ability to work on the internet was hit or miss.