Good to know
|Distance to city centre||0.7 km|
|Nearest Airport||Cardiff-Wales Arpt|
|Distance to airport||31.3 km|
|"Great breakfast and wonderful hosting."||(in 63 reviews)|
|"Staff were friendly and helpful"||(in 18 reviews)|
|"Bed was comfy, great breakfast"||(in 22 reviews)|
Time of year
Show reviews that mention
|barry||in 26 reviews|
|breakfast was lovely||in 88 reviews|
|centre of the town||in 16 reviews|
|comfortable bed||in 26 reviews|
|comfortable room||in 1 review|
|feel welcome||in 6 reviews|
|historical building||in 10 reviews|
|knoll||in 3 reviews|
|newport||in 5 reviews|
|nice location||in 27 reviews|
|room small||in 3 reviews|
|room too hot||in 4 reviews|
|room was nice||in 65 reviews|
|staff were excellent||in 29 reviews|
|staff were friendly and very helpful||in 22 reviews|
|tea making facilities||in 13 reviews|
|traffic noise||in 13 reviews|
|train station||in 13 reviews|
|value for money||in 34 reviews|
|warm welcome||in 7 reviews|
|window open||in 10 reviews|
|write-up||in 1 review|
Where to start! There was no one to meet me at the b+b even though I told them ( via booking.com ) when I would be there. Then he tried to charge me £10 per hour for late book in. the room was grim. Polysterene tiels flaking on the ceiling, wallpaper peeling. Uncomfortable bed. No tea bags. Just a bit grim and damp and unclean. There were underpants in the shower. The shower went too hot then too cold. The floor around the toilet was dirty.
The entrance is poorly lit. On arrival I was met and shown to the room. There was no TV remote so the TV was replaced. The bedside lights did not work, the room was grubby and there was no fresh milk available (only UHT). While I was out all day the room was not cleaned, the cups were not washed. There was no staff presence and no breakfast available. It appears that 2.5 is a minimum available score - I would give less
The general location and outward appearance of the housewas okay. The rest though...
Very disagreable was the fact that whole thing is run down and seems pretty much abandoned. The guy who handed us the keys just stoppped by and then disppeared again, so noone was there had we needed any assistance. Also, there was no breakfast available. Apparently something must have happened in the time between our booking and our stay because it was nothing like the B&B described in earlier reviews.
The room was neat and clean
No one there on arrival. We had to phone them after having rung the bell several times and then had to stand out in the cold and rain for almost half an hour before the owner arrived to open the door. Once he did arrive he seemed quite amused that we were annoyed. Only saw a housekeeper fleetingly one morning. Room not touched throughout our stay, tea and coffee never replenished. No water in the shower on our last day though there was water in the basin. Electric wiring very poor, a dangerous connection close to the head of one bed and the smoke alarm hanging from the ceiling by it's wires not secured.
No one was there at our arrival and we had to call. When the owner turned up 30 minutes later he seemed amused by the situation and barely apologised. He did not seem aware that we had a booking and we had to tell him we did book (stating our approximate arrival time...).
With a stay at The Knoll Guesthouse in Newport, you'll be a 5-minute walk from Newport Cathedral and 8 minutes by foot from Belle Vue Park. Featured amenities include multilingual staff and luggage storage.
based on 351 reviews
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Reviews about The Knoll Guesthouse
Most Popular Landmarks
- Newport Cathedral 400 m
- Newport Transporter Bridge 2 km
- Tredegar House 2.9 km
- Newport Stadium 3.2 km
- Isca Augusta 4.3 km
- Celtic Manor Resort Golf Club 5.4 km
|Cardiff-Wales Arpt||31.3 km|
|Newport Rogerstone||4 km|