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|"Super close to the convention center!"||(in 7 reviews)|
|"Beds were very comfortable and fluffy."||(in 18 reviews)|
|"Location and friendly helpful staff"||(in 40 reviews)|
|"The room smelled disgusting."||(in 65 reviews)|
|""Dirty sheets, bad smell""||(in 6 reviews)|
|"The room smelled like mildew."||(in 5 reviews)|
|dirty room||in 163 reviews|
|staff was friendly||in 93 reviews|
|worst hotel||in 66 reviews|
|front desk||in 53 reviews|
|location was great||in 53 reviews|
|close to the airport||in 38 reviews|
|poor service||in 36 reviews|
|air conditioning||in 33 reviews|
|towels in the room||in 33 reviews|
|ice machine||in 31 reviews|
|checked out the guy||in 30 reviews|
|bed was very comfortable||in 24 reviews|
|convention center||in 20 reviews|
|lobby||in 19 reviews|
|early morning flight||in 13 reviews|
|bad smell||in 10 reviews|
|room was clean||in 10 reviews|
|mold in the bathroom||in 9 reviews|
|every time||in 7 reviews|
|third floor||in 7 reviews|
|black mold||in 6 reviews|
|shower faucet||in 6 reviews|
|late check||in 5 reviews|
|pubic and other hair||in 4 reviews|
Check the place out and see for yourself, the place has mattresses in the hallways, and the hallway carpets needed attention.
The bed was fine
The hotel was under construction so lots of dust and debris everywhere. The fridge in the room had a sticky substance in the door. The bottom of the bathtub was stained and had a ripped matt in it. Very disappointing
Cleanliness of room and hotel..pool was dirty room was nothing like advertised
The room was dirty, floors not vacuumed. I didn’t want to take my shoes off. I found long hairs in my sheets. There was no hot water and the sink and bathtub wouldn’t drain. It was frankly the dirtiest hotel I’ve ever stayed in and would never go there again.
They have outdated TVs that cutbofd every night to save energy. The manager Giovanni is unprofessional and doesn’t reply to customer concerns. There was drug usage and seemingly prostitutes on the premises. Room smelled liked mildew and constantly awakened by trains through the night. Classless management who is only concerned with the money. Desperate for guests. AVOID THIS HOTEL AT ALL COSTS!!!!
Dirty sheets, bad smell
It is being renovated
The bed was great and the room was clean but old. The staff was friendly but overwhelmed. It is directly across from the convention center and that's what I needed. Ask for a room near the lobby to cross quickly to the convention center.
The carpet was very stained but clean. It was fine for me alone but I wouldn't want my child crawling around on it. They are working hard to renovate and I think in a couple months it will be better.
Old outdated facility
check in was smooth
Restaurant was horrible. Everything was clearly microwaved. Internet was spotty. Housekeeping was inconsistent (they'd setup the room but forget linen, you had to ring twice to remind them to follow up on a task) front desk night service was rude and unhelpful groundskeeping was subpar facilities were clearly dated, most of the keycard entrances to the hotel were malfunctioning, paint was peeling, only one working bank of elevators, pool area was messy.
Needs some maintenance
Location was good, staff was friendly, it was clean
Our shower curtain was torn and falling down, time for a little maintenance. But overall it was a nice place for the money
Terrible service, dirty room
One person at checkin and checkout. Too many clients waiting on line. My bathroom in room 1002 had a broken toilet seat and switch plate. Very poor
poor service and cold food
Great shower, comfortable bed and pillows, good temperature plenty of towels, big towels, huge closet, big room
Room smelled like mildew, there was no chair at the desk in our room, there was a long hair in our sheets, there was a bug in between our pillows
The Ontario Gateway Hotel provides guests a relaxing stay in the heart of Californias Inland Empire. We offer 299 well-appointed guest rooms and suites in addition to 21,000 square feet of flexible meeting space. Enjoy complimentary high speed Internet and 24-hour round trip airport shuttle service.Our property is located less than 1 mile from the Ontario International Airport and steps away from the Ontario Convention Center. The central location grants easy access to I-10, I-15, and I-60 freeways as well as local attractions such as the Auto Club Speedway, Ontario Mills Shopping, Victoria Gardens, Downtown Los Angeles, Disneyland and California Adventure theme parks.We are excited to announce hotel renovations that will greatly improve our guests experience over the next 18 months. Currently, we are renovating 25 rooms at a time concentrated in the oldest section of our hotel. We are and will be making every attempt to keep noise and dust to ourselves and place guests in hotel sections which are not immediately adjacent to these areas. It is our promise to meet or exceed guest expectations at all times but, in the unlikely event that we do not, we hope you will bring your concern to our attention immediately. Thank you for helping us to renovate and upgrade our hotel property. We are here to serve you and appreciate the opportunity to do so.
based on 374 reviews
Policies vary by room type and provider.
Ontario Gateway Hotel is extending its cancellation policy for all reservations booked with a check-in date until 30 June 2020. For more information, visit the Radisson Response to COVID-19 page.
Ontario Gateway Hotel is located at 2200 East Holt Boulevard in Ballou - LA/Ontario International Airport, 4.2 km from the centre of Ontario. Ontario Convention Center is the closest landmark to Ontario Gateway Hotel.
Check-in time is 3:00 PM and check-out time is 12:00 PM at Ontario Gateway Hotel.
Yes, Ontario Gateway Hotel offers free Wi-Fi.
No, Ontario Gateway Hotel does not offer free parking.
No, Ontario Gateway Hotel does not offer free airport shuttle service.
Ontario Gateway Hotel is 1.1 km from Ontario. Ontario Gateway Hotel is 34.2 km from San Bernardino Int.
Yes, Ontario Gateway Hotel has a pool on-site.
Ontario Gateway Hotel has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.