Hotel New Otani Osaka

Staff very friendly and keen to help, particularly appreciated the help with forwarding luggage to my next destination. Spacious room. Luxurious feel to the place.

Bit old fashioned. Spa seemed to cost extra so didn't try it. 'Castle view' - just about, in the corner, but not worth paying more for.

Outstanding staff, very helpful and went out of their way to help.

The Teppanyakl dinner seemed very expensive for what you got.

Our room was upgraded for free. Room was spacious and we liked it very much. Room was cleaned and towels changed daily. Located just opposite to the Osaka Castle. Many eateries around. Very convenient to travel as hotel is between 2 stations. Actually not difficult to drag big luggage for 3 min walk from Osakajukoen station to Otani hotel.

TV channels only have Japanese language. Movies even dubbed in Jap were very very few.

Attentive, helpful staff. Clean room. Close to Osaka Castle in relatively quiet neighborhood.

Rather dated décor (though perfectly functional). Pillows quite cheap / basic for this kind of hotel. Feels like a very large hotel.

Nice staffs. My wife lost her cell phone. The staff give us a help to find cell phone again.

Restaurants in the hotel were too expensive. And the room has unexpected view. At the first time i wanna have a osaka castle view, however my room has office building view.