Palenque hotels

Palenque hotels

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Palenque, Chiapas, Mexico
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Low Season June
High Season November
  Average price (weeknight): C$ 70
  Average price (weekend night): C$ 66

cheapest month to stay

62%

expected price decrease

most expensive time to stay

85%

expected price increase

(avg. price over the last 2 weeks)

Sun. - Thu.

(weeknight)

(avg. price over the last 2 weeks)

Fri. & Sat.

(weekend night)

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KAYAK users have found double rooms in Palenque for as cheap as C$ 16 in the last 3 days. The average price is C$ 85.
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In the last 72 hours, users have found Palenque hotels for tonight for as low as C$ 16. Users have also found 3-star hotels from C$ 31 and 4-star hotels from C$ 36.
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Best Palenque hotels

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Hotel Paraíso Inn - Palenque - Building
1
9.5 Excellent (165 reviews)
C$ 89+
Overview Reviews
Auto Hotel Paraíso Inn is located 12 minutes’ drive from Palenque’s Archaeological Site and 5.5 km from the city centre. The Hotel is set in the forest surrounded by tropical gardens. The property offers a sun deck with a large hot tub and spa services surrounded by tropical garden. The rooms and suites feature bright-coloured details, tropical hard wood, flat-screen satellite TV and a private bathroom with a hairdryer. Rooms offer garden views. Guests can enjoy private parking. Guests can find several restaurants not far from the hotel, like La Ceiba Restaurant, Monte Verde Italian restaurant, and Don Camaron Seafood, plus the Arts and Crafts Market 2 km away. Auto Hotel Paraíso Inn is a 10-minute drive from the Central Bus Station, 2.5 km from Aluxes EcoPark & Zoo and 18 minutes’ drive from Palenque International Airport.
9.6 Excellent
Pros: The host is a great and helpful person! He welcomed us happily. Great breakfast and cofffee! The room is together with a garage. We liked the sounds of monkeys and plants around the place . Quite close to the archeological site.
Cons: The only thing I didn't like was cold water in the jacuzzi.
10.0 Excellent
Pros: Don’t hesitate! Go to this place. It is really quiet and peacefull. It is in te jungle and the hotel is small. There is a tub (with bubbels) outside (so no need for swimming pool:)). The rooms are really luxury, hottube inside and a big bed. And the staff is wonderful, they do everything to make you feel comfortable. Carlos is really generous, friendly and warm man. O and the breakast is delicious:)
Cons: Nada
10.0 Excellent
Pros: I wanted to stay outside of Palenque in the jungle and that was exactly what I got. Breakfast was delicious, fresh fruit, good coffee and sweet bread. The owner was a lovely man. He went above and beyond to make sure I was ok. He even wanted to send me off with a packed breakfast when I had to leave on an early flight. It was beautiful, tranquil and overall a lovely stay.
8.3 Excellent
Pros: The bed was very comfortable and the room was spacious. The owner is such a nice person, he tries to welcome every guest and he is a person that is willing to help you. He was so nice than the day we arrived and we were starving, he gave us a ride to Palenque Downtown to the area where the restaurants are located. Breakfast is simple but delicious and fulfilling. The hotel is not big and it is in the middle of nowhere but it has a nice garden and each room has a parking spot.
Cons: You have to take a bus, taxi or getting a car to get to the property. Its not terrible but you really need a transportation to make it either to the town or to the ruins (it is not expensive around 5 usd). The place does not have lunch or dinner, so this is more a place to relax after exploring the ruins or the town and thats all.
10.0 Excellent
Pros: Carlos is an amazing host. So helpful and really made our stay so enjoyable. The hotel is modern spacious and very well appointed. It is well located in a beautiful setting close to the ruins. A fantastically fresh breakfast is served every morning in a wonderful tropical garden setting. A wonderful place to stay. Thank you Carlos and your staff for making us feel so welcome.
Cons: Nothing I can think of.
10.0 Excellent
Pros: A really large comfortable bed in a huge room, excellent shower. Carlos was so helpful and charming and even drove us to the bus station the next day. Very close to Palenque site so really easy in the morning to jump in a taxi. A lovely jungle setting for breakfast. Would highly recommend.
9.6 Excellent
Pros: Rooms very spacious and very clean. Very friendly and helpful staff. Great continental breakfast in the terrace
10.0 Excellent
Pros: Paraiso Inn is an ideal hotel to visit the archeological site of Palenque. The location is perfect, a few minutes away from the ruins. Carlos was a very nice and welcoming host, and has in mind the ecological imprint of his hotel (water filtrering, energy production...). The rooms are very comfortable and very clean. The hotel has a very nice tropical garden with an outdoor jaccuzzi. The breakfast, with lots of fruits including from the garden, is amazing! Thank you very much for having us!
Cons: None
4.0 Okay
Cons: un hotel mediocre
10.0 Excellent
Pros: We had the Best to days at hotel paradiso in. Carlos was really helpfull, the location with All the beutifull animals, the rooms was All perfect. Could not ask for more.
Cons: .
10.0 Excellent
Pros: Magical very nurturing place, excellent location, wonderful man Carlos running it, very connected to the spirit of the forest . Delicious fresh fruit and fruit juice breakfast every morning
Cons: Nothing comes to mind, was perfect for us
Boutique Hotel Quinta Chanabnal - Palenque - Building
2
9.4 Excellent (208 reviews)
C$ 329+
Overview Reviews
Located in Palenque, Boutique Hotel Quinta Chanabnal is a 1-minute drive from Aluxes Eco Park and 5 minutes from Museo de Sitio Palenque. Featured amenities include express check-in, express check-out, and a 24-hour front desk. Free self parking is available onsite.
10.0 Excellent
Pros: The hotel staff was amazing, very courteous and inviting. The owner was very knowledgeable about the Mayan culture and helpful with travel tips! Vicinity to Palenque ruins was awesome, and the decor, room, and food were amazing! I would recommend and definitely stay here again if we come back!
10.0 Excellent
Pros: Beautiful pool area and pond with some interesting wildlife. Staff was very friendly and went out of their way to help you. The bed was very comfortable. Very roomy rooms and beautiful porch with seating area. The owner was very interesting and informative. Food is very good.
Cons: Light switches in room were complicated but eventually figured What went with which light. The salads were not very interesting. Next to a cow past year which was interesting but a little strange. It didn’t smell or anything and there were some cowboys there at one point which was fun.
10.0 Excellent
Pros: It was one of the comfiest beds I’ve ever slept on. Breakfast was delicious and the staff very helpful.
Cons: Nothing. It was all wonderful
10.0 Excellent
Pros: The staff and owner were amazing! The rooms were extremely peaceful and well kept, and the food in the restaurant was delicious. It was a great base for exploring the area.
Cons: Nothing...everything was great!
10.0 Excellent
Pros: What a beautiful hotel in the middle of the jungle! You can tell the owner took time to make this a resort where both people and animals come to relax (a family of howler monkeys lives in the backyard of this hotel!!!). It really gave us the jungle experience we were looking for (didn't take a jungle tour at the archeological site anymore because the hotel is located in the middle of the jungle and wildlife can be seen around the hotel). The staff could speak proper English (something you don't see everywhere in Mexico) and they gave us bananas whenever we wanted to feed the howler monkeys. The room was amazing, very spacious and luxurious. Would love to have that shower at home! Also very clean. Especially for the owner: wir haben die Deutsche gründlichkeit wirklich bemerkt bei euch. Vielen dank für diese wundervolle Erfahrung! Sie können stolz sein auf was Sie hier gemacht haben!
Cons: Palenque itself isn't that interesting (the city centre I mean). So if you want to see the archeological site and the jungle, see howler monkeys closeby and other animals like macaw parrots flying over and relax at a beautiful pool, then you should really stay in this hotel. Nothing bad to say about the hotel. Trust me: it's worth every penny!
10.0 Excellent
Pros: If you get a chance to come to Palenque, sta y here. Unique, and makes you feel relaxed, pampered and as if you are the only guest. Food is wonderful and their staff is very special.
Cons: Nothing. It was all amazing
10.0 Excellent
Pros: Really nice place deep in the jungle of palenque. Staff is great and the facilties as well. Plus, there was a monkey family living within the premises. How amazing is that!
10.0 Excellent
Pros: Great place to stay and very close to the ruins
Hotel Chablis Palenque - Palenque - Building
3
9.0 Excellent (1,149 reviews)
C$ 67+
Overview Reviews
A stay at Hotel Chablis Palenque places you in the heart of Palenque, a 4-minute drive from Aluxes Eco Park and 7 minutes from Misol-Ha Waterfalls. Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.
10.0 Excellent
Pros: Good central location with lots of eateries nearby.
Cons: No tea/coffee facilities in the room
6.3 Good
Pros: The staff is very friendly and helpful and the location is great. Lots of restaurants and coffe shops. ADO station is located within 1 minute walking distance
Cons: The hotel looked nothing like it looks in the pictures. The swimming pool is small and dirty, the rooms are neglected and the tv barely works.
10.0 Excellent
Pros: Very nice staff. Nice pool which we could use even after check out as we had a late night bus to catch. Great location amongst the little forest.
9.6 Excellent
Pros: Comfy beds, attentive staff and a good location, no howler monkeys attacked us.
Cons: No elevator, No pet jaguar.
6.7 Good
Pros: Well located. In the middle of “La Cañada” where the most of the hotels for tourist are. 10 minutes walking from city center. 8 KM from the ancient ruins of Palenque. You can take a taxi, it will cost 100$ Mexican pesos. It is a good place for one night if you are coming to Palenque to visit the archeological area.
Cons: There were too many people at the swimming pool, staff at reception was not always kindly and they did not know a lot of things about questions that I was asking.
7.9 Good
Pros: The location was perfect. Palenque city is a bit messy but here close to the hotel everythings more tidy and with lots of trees along the street. Nice restaurants were also close to the hotel. The room was spatious, with clean beds and bathrooms.
Cons: Bathroom was a bit old fashioned.
9.2 Excellent
Pros: Breakfast very good. Better than buffet
Cons: Jacuzzi not very hot. Pool did not look super clean.
10.0 Excellent
Pros: This hotel is super clean in a great location close to bus stop and palenque ruins. The staff is very friendly and professional and their restaurant has good breakfasts and food. Nice pool and good rooms.
7.5 Good
Pros: Nicely located, friendly staff, safe and clean.
Cons: The rooms are pretty basic and there is no fridge in the room.
10.0 Excellent
Pros: excellent menu of restaurant, good prices
Cons: no fridge or coffee maker
Overview Reviews
Chan-kahs landscape contains beautiful gardens rich in colorful vegetation across 42 hectares deep in its rainforest with amazing swimming pool lagoon type. Surrounded by the natural beauties, of the state of Chiapas. our facilities are not only located on the gate to the Lacandona jungle, but also this resort is only a few minutes away from the main entrance to one the most important ancient Maya cities on earth.
10.0 Excellent
Pros: Beautiful grounds, comfortable beds, good food, convenient to ruins, good wifi, nice pools.
Hotel Casa Lakyum - Palenque - Building
5
8.9 Excellent (323 reviews)
C$ 79+
Overview Reviews
This hotel is 5 minutes’ drive from Palenque Archaeological Site and 5 km from Palenque Town Centre. It features a swimming pool, an extensive garden and free Wi-Fi in public areas. The air-conditioned rooms include a ceiling fan and a terrace with garden views. The bathrooms are private and come with shower and free toiletries. This property is 20 minutes’ drive from Misol-Ha and Agua Azul Waterfalls. Villahermosa International Airport is 1 hour and 45 minutes’ drive away and Palenque Local Airport is 10 minutes’ drive away.
8.3 Excellent
Pros: Location and view from balcony.
Cons: We were charged in Mexican pesos even though the price on booking.com was in USD. There was no way around this and the room turned out around 3 USD more expensive because of the exchange rate chosen by the hotel.
9.2 Excellent
Pros: The view, the pool, the organic garden and the general structure of the hotel. Breakfast is also nice with organic options. The massage I received at this hotel was truly amazing.
Cons: Breakfast should be included in the price
2.5 Mediocre
Cons: Careful the manager is a thief. When you arrive he will not make you pay 16% taxes as agreed on booking.com but 30%. He said we should have booked through airbnb. And finally kept 25% of the caution. The rest of the crew is nice.
10.0 Excellent
Pros: Amazing location within a very short driving distance of the Palenque ruins. Beautiful property with pool overlooking the forest – beautiful to wake up to the sounds of Scarlet Macaws and howler monkeys! The room was deluxe, spacious, sparkling clean, and AC worked like a dream (very welcome in the strong heat and humidity). Staff were friendly and helpful, and I especially enjoyed conversations with the outgoing chef. Breakfast (in the realm of $5) was really tasty – I definitely recommend the ice-cold juice, strong coffee, and delicious tamales and chilaquiles. And, as a bonus, filtered water is available free on-site for guests. Overall, I highly recommend Hotel Casa Lakyum. Just a friendly reminder: the Palenque-area seems to have a higher density of scorpions than other areas in the lowland jungle of Chiapas. Always remember to check inside clothes and shoes before putting them on, especially first thing in the morning!
Cons: Wifi is only available in the reception area (doesn't quite reach rooms).
9.6 Excellent
Pros: Nice facilities and welcoming and helpful staff. Excellent value for money. The view from the terrace is breathtaking and the atmosphere is peaceful and quiet. The breakfast was amazing.
Cons: Nothing really, except the poor wifi signal in my bedroom but it is a minor detail
8.8 Excellent
Pros: Amazing view on the jungle from the breakfast terrasse or the swimming pool. A 60’s legacy charming hotel which is perfectly located for visiting the ruins and enjoying the nature. The jungle sounds ambiance at sunrise and sunset are peaceful. Good breakfast and very kind personnel.
6.3 Good
Pros: - The view - Clean rooms - Good AC
Cons: - the team, very unfriendly although we tried to speak spanish a lot, and not helpful at all - They tried to scam us for 400 pesos - no hot water - you can order almost nothing from the restaurant, they had no juices or anything else left
Hotel Villa Mercedes Palenque - Palenque - Building
6
8.8 Excellent (690 reviews)
C$ 86+
Overview Reviews
With a stay at Hotel Villa Mercedes Palenque in Palenque, you'll be a 4-minute walk from Aluxes Eco Park and within a 5-minute drive of Museo de Sitio Palenque. Featured amenities include a business center, express check-in, and a 24-hour front desk. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and free self parking is available onsite.
10.0 Excellent
Pros: Food in restaurant is great. Ate all my meals there and all were fantastic. Staff were very friendly, even security staff, wait staff were fantastic. Very well maintained, very clean and pretty quiet. Only about 2 km from the ruins. Very easy to get up eat and go to the ruins.
4.2 Okay
Pros: Grounds and pool.
Cons: The restaurant food was terrible and we didn't get what we ordered for breakfast. Both meals, chilaquiles and bfast burrito were missing eggs! Potato was uncooked. We paid top dollar for this bfast and it was incomplete and substandard. Dinner was not good either. We paid for a taxi into town for our other meals. The bed was rock hard and very uncomfortable. There was hardly anyone staying at the resort yet they decided to put us in a room close to reception so when the power went out during the storm in the middle of the night we were so close to the extremely loud generator that kept us awake. It didn't even turn the aircon/ power back on so it was really hot. Then to top that off they decided that 8.30am was a good time to start mowing right outside our room. It is a huge resort but they mowed directly at the front of our room! They also mowed the morning before so we could not sleep in that day either. We were quoted 400 pesos for an airport taxi by reception to find out the going rate is only 200 pesos so we organized our own taxi. The service was very slow and we felt uncomfortable in the restaurant like cd we were ordering the wrong things.
10.0 Excellent
Pros: The staff were exceptionally courteous, friendly and extremely helpful when we needed something. The hotel grounds invite you to relax and enjoy nature. Food at the restaurant was very delicious. We love everything of this hotel.
8.8 Excellent
Pros: Literally right in the jungle, I loved it.
Cons: Little complicated for accidental charges. We had to pay at the premises, I wish they allowed us to charge to our room whenever we have drink at the bar.
9.2 Excellent
Pros: Tremendous swimming pool; AC adapter was available at the reception; easy transfer to the ruins
Cons: Restaurant and breakfast were mediocre; staff was friendly but lacking English skills
3.3 Mediocre
Pros: Nothing
Cons: Staff is extremely unfriendly. They cannot speak a word of English. Check in with a huge queue when we asked for late checkout they impulse us to pay one more night. We asked the rules for extra payment and the staff says “It’s the law here and you are in Mexico.” We had travelled around Mexico for 10 days, never had such an unfriendly experience. The credit card machine wasn’t working neither, they asked us take cash from the center. Room was far up in the hill from reception no car service to drop the luggage.
8.8 Excellent
Pros: Well located towards Palenque ruins. Great pool
Cons: To loud music at pool. Temporary restaurant in grand salon not very cozy
Hotel Nututun Palenque - Palenque - Building
7
8.8 Excellent (452 reviews)
C$ 105+
Overview Reviews
Located in Palenque, Hotel Nututun Palenque is on the riverwalk, a 4-minute drive from Misol-Ha Waterfalls and 6 minutes from Aluxes Eco Park. Featured amenities include a 24-hour business center, express check-in, and express check-out. Free self parking is available onsite.
6.3 Good
Pros: its next to the arch. site the Forest
Cons: no hair dryer (4*!!) the staff could hardly speak english the natural pool looked quite good but very difficult to go in the other pool was too small (3 children were playing in it)
9.2 Excellent
Pros: Pool was clean and big, staff was attentive and restaurant amazing; especially the breakfast buffet.
Cons: Internet signal was very weak, almost non existent
8.8 Excellent
Pros: The swimming pool is great next to the jungle (you can see monkeys). The view from the restaurant over the balneario is really nice. 10minutes by car from the archeological site.
Cons: The beds are not very comfortable. The small patio of our room was not very clean and with no chairs therefore quite unusable. No mosquito net.
9.6 Excellent
Pros: Beautiful hotel and excellent service. Great staff. Definitely staying at this hotel on my next visit. Highly recommended though a bit pricey
10.0 Excellent
Pros: The location on the river was wonderful. Swimming in the river was a delight. The staff was really great and super helpful the whole time. The location was great too enjoyed our stay.
9.6 Excellent
Pros: Access to the beautiful pool in the Rio Chacamax. Great restaurant where they accept credit cards. Lots of wildlife on the property.
7.5 Good
Pros: River and location near of the Palenque Archeological Zone
Kin Balam Cabanas - Palenque - Building
8
8.7 Excellent (1,653 reviews)
C$ 38+
Overview Reviews
When you stay at Kin Balam Cabanas in Palenque, you'll be in a national park, within a 5-minute drive of Museo de Sitio Palenque and Pre-Hispanic City and National Park of Palenque. Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. For a surcharge, guests may use a shuttle from the hotel to the airport (available 24 hours) and a bus station shuttle.
7.5 Good
Pros: Very simple cabanas but clean and with a nice small pool. Opposite el panchan where there was more of a vibe for dinner and excellent location by the park entrance.
8.0 Excellent
Pros: Had a very good location at the entrance of the national park. On the other side of the road is El Pachan for nice dinner. In the evening you will hear monkeys in the trees.
Cons: The pool was not very clean. The filtering machine didn't work?
7.1 Good
Pros: The structure is a nice complex of cabañas immersed into the jungle, very near to the site entrance. The pool is nice (even if it wasn’t available at the time of our stay) and the rooms are ok.
Cons: Our rooms were far away from the main structure, in a shack in the middle of nowhere. It was kind of nice, if we didn’t meet a giant spider and a scorpion in our room just before going to sleep. The staff was helpful and changed our room with no cost. Breakfast is not included, and they surcharge you if you want to stay in the structure after the check out.
10.0 Excellent
Pros: The staff was very friendly during our whole stay, we also got the possibility to check in earlier. The pool and the whole Garden is amazing. The Location is very chillaxed in middle of the jungle. The Location is close to the temples and the parque Axules.
8.3 Excellent
Pros: Being able to spot tucans from my room, kitchen was well furbished (but to small),
Cons: Pool was dirty, and the kitchen is to small if you are not the only one cooking (as some point we were 8 in there cooking and didn’t have enough space to eat, but if you want to take your plate somewhere else you have to pay.... it’s a non sense)
10.0 Excellent
Pros: Absolutely amazing. Possibly the best place I have ever stayed as in as a backpacker. In the middle of the jungle surrounded by wildlife. Bridges, hammocks, the pool, the kitchen was a massive plus it was all just perfect!
Cons: The water isn’t free and costs 5 pesos per litre which is a little annoying especially when cooking but everything else is amazing
10.0 Excellent
Pros: I have been to Palenque 3 times and Kin Balam is the best place I have stayed. I would recommend it 100%. Its location, prices, facilities, cleanliness and staff are all superb and of great quality and professionalism. My gf and I just got engaged and we decided to celebrate it during the weekend, so we came to Palenque. Luckily, we found this place. It is located right in the natural reserve, so you will be surrounded by nature, you will listen to monkeys, parrots and you will enjoy a night full of stars. From the hotel you can go to the Palenque archeological site walking if you decide so (just 1.5 km). The facilities are really nice and they blend quite nicely with the nature. We stayed at a private cabin which was comfy and nice. You get what you need, specially by staying right in the jungle. Personally, I appreciated this and it allowed me to enjoy my stay and my vacations much more. It has many nice areas to enjoy your stay including a pool, hamacas and a fire. I did not use their wi-fi since I wanted to disconnect from the outside world, but I saw other guests using he internet, having skype conversations and social media. Their staff is very professional and apt. They all are friendly and helpful. You hardly notice them because they are very quite. The whole place is clean and tidy. Our cabin did not included private toilet/shower but we didn’t need one. The shared toilets/showers were always clean. Food was not included, but we had breakfast and dinner at their restaurant/bar. I really liked the food. The menu was straightforward and concise. Nothing pretentious. The food was really good (the hamburguer and the “caldo reina roja” were delicious). They have a happy hour, which is incredible after a long day of sighseeing. We enjoyed our beers next to the pool. Prices for food and drinks are fair.
9.6 Excellent
Pros: location
Cons: too close to the road
9.4 Excellent
Pros: Pretty much everything.
Cons: The restaurant is very open- the one across the road is cosier especially in cool damp weather.
Hotel La Aldea del Halach Huinic - Palenque - Bedroom
9
8.7 Excellent (1,335 reviews)
C$ 76+
Overview Reviews
Located in Palenque, Hotel La Aldea del Halach Huinic is in a rural location, within a 5-minute drive of Aluxes Eco Park and Museo de Sitio Palenque. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
10.0 Excellent
Pros: The hotel is set in a wonderful tropical garden, ver short distance to the ruines. Asolutel.stunning. Good place to relax and a good location as a base for tours of this area.
Cons: Nothing
7.5 Good
Pros: the swimming pool was really nice with deck chairs around, tables around the pool for drinks and lunch, the location close to archeological and natural sites
Cons: the size of our room (for 5 people) was not large enough
9.2 Excellent
Pros: Beautiful setting in the jungle. Very spacious room, very comfortable, nice balcony overlooking the pool (junior suite). Friendly staff.
Cons: Unfortunately the wifi/internet connection did not work my second day. Only a connection at the reception
10.0 Excellent
Pros: Great and very relaxing place. Extremely friendly staff. Lovely room. Very quiet.
Cons: The restaurant (for breakfast) is not great
7.1 Good
Pros: Well located, 10 minutes to the Palenque ruins. It's a beautiful hotel in the middle of jungle, but at the same time only a few minutes away from the ADO coach station. Nice pool and jacuzzi facilities.
Cons: Receptionists weren't flexible when booking the tours - the tour was not secured as we didn't have cash (despite having a separate card machine specific to the hotel), withdrawing money was only possible in the centre, by which point it was too late to withdraw money due to safety reasons. The reception could have contacted the tour agency, explained the situation, enquired about the availabilities, and "secured" the booking first, instead of us stressing whether we were able to go on the tour. We were happy to leave a deposit in another currency. Hotel wifi not very stable.
9.2 Excellent
Pros: The property is beautifully located in the jungle and therefore very quiet. The famous Palenque Ruins are not far away - the hotel staff will gladly call you a taxi to get there. We loved the spacious rooms, our very comfy bed and the lovely pool area. A really great place to unwind and explore Chiapas.
10.0 Excellent
Pros: Comfortable, clean, kind staffing, lot of plants around.
Cons: I love this place.
7.9 Good
Pros: Location very close to Palenque-Zona Archeological in a small “jungle” - we saw nice parrots and other animals Pool was clean and open till 9pm Staff was friendly and helpful Breakfast was ok, a bit overpriced Drinks in restaurants in very reasonable priced although not very tasty and served in plastic cups with plastic straws (something that needs to be changed)
Cons: Hotel needs some refreshment of the interiors
9.4 Excellent
Pros: Neat setting, lovely pool, some of the best food of our trip, loved the AC in the room and hammock on the front deck. Could hear the Holler Monkeys from the Hotel.
Cons: Staff was meh.
Hotel Ciudad Real Palenque - Palenque - Building
10
8.7 Excellent (902 reviews)
C$ 69+
Overview Reviews
Set among magnificent gardens, its Mexican-Caribbean architecture houses 63 rooms double rooms, 3 junior suites an 3 master suites; all of which are comfortable equipped. In the Restaurant you can enjoy a selected array of Chiapas and Mexican cuisine. If after visiting the archeological sites and natural wonders in the surrounding areas of Palenque Its a rest you need; theres nothing better than our gorgeous pool to really pamper you enjoying your favorite drink in the bar.Our meeting and banquet room La Ceiba offers the most advanced facilities for your gathering needs. Its architecture was carefully designed to preserve the Mexican Caribean style of the hotel and to give the most advanced space for meetings and banquets. The room can be divided in thee smaller rooms with mobile walls.
6.3 Good
Pros: It was Ok! Not the greatest. Some stains on our blankets, unfortunately we saw them till the end
9.2 Excellent
Pros: The pool was very nice wiht a nice slide! The playground for kids was cool. Our son loved to play in it! The poollady was very vriendly and helpful. Beds were ok!
Cons: The kitchenstaff was very slow and the menu could be a bit more extensive.
9.2 Excellent
Pros: Lovely pool, helpful staff, rooms clean & comfortable. A 10/15 min walk to the ADO & town.
Cons: WiFi doesn't work in the rooms & isn't that strong in other places, kinda surprising for a fancy place
8.3 Excellent
Pros: Very nice pool area. Friendly staff! Nice playground for kids!
Cons: Few reclining seats at the pool area with no sun umbrellas. Restaurant ok but not great by any means
7.5 Good
Pros: The pool area..
Cons: The king bed we had was so hard and uncomfortable. Other than that really pretty place. Food and drinks are a little too pricey also..
Hotel Maya Tulipanes Palenque - Palenque - Building
11
8.7 Excellent (850 reviews)
C$ 69+
Overview Reviews
A stay at Hotel Maya Tulipanes Palenque places you in the heart of Palenque, within a 10-minute drive of Misol-Ha Waterfalls and Museo de Sitio Palenque. Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and luggage storage. This hotel has 3 meeting rooms available for events. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
5.4 Okay
Pros: The room was comfortable but the service was dreadful. Staff at reception was not welcoming, nor very professional. To give you an idea, our breakfast voucher was given to us when we checked out. The level of English of the reception staff was very poor and that created problems of communication. In the restaurant, staff was also not very professional as they seem to be anxious to get rid of guests at breakfast time. As soon as you had finished one dish they rushed to remove the plates or cups from the table. It would have been nice to enjoy my breakfast with some peace and quiet,
Cons: See above
8.8 Excellent
Pros: The pool was really nice, the food is not bad. The team was super friendly and helpful. The parking was full when we got there,but we were offered a different parking spot or to park in the street for free ( we were told it was safe, and indeed it was.) There is a mini fridge in the room, and the room is large. Internet was good. The location is really nice and there are nice restaurants in the area.
Cons: There was nothing special about the room. It was very bland and empty. There is no lift.
7.9 Good
Pros: All the personal was smiling and helpful
Cons: Rooms on first floor has no view ( windows on corridor )
9.6 Excellent
Pros: The bed was very comfortable, the rooms were clean and the pool area very nice. The staff spoke english and was helpful.
10.0 Excellent
Pros: Swimming pool was wonderful. Near bus station and tourist arrangements.
Cons: I got sick from drinking the cucumber water that was in the lobby.
8.8 Excellent
Pros: Great option to stay before visiting Palenque archeological zone. Nice pool in the garden made our afternoon. Very kind and helpful personnel (including help with my flat tyre :-)) Good quality of WiFi and breakfast.
Cons: Nothing important
10.0 Excellent
Pros: This is a very nice and comfortable hotel, less than 5 mins walk to the ADO bus terminal, and next to the cafes and restaurants. I arrived at the hotel at 8am and was able to go straight to the room with no extra charge, amazing. Staff are very very good, and the laundry service is efficient and cheap, would stay here again, no question.There is also a nice pool.
Cons: everything was perfect.
9.6 Excellent
Pros: We enjoyed our stay very much. The food was fine and so was the service and the room was very adequate.
Cons: The outside temperature, which is not your responsibility.
Hotel Xibalba - Palenque - Bedroom
12
8.7 Excellent (394 reviews)
C$ 48+
Overview Reviews
Xibalba offers bright rooms with free Wi-Fi and cable TV, set around a central courtyard with typical Mayan sculptures. Situated in central Palenque, it is 8 km from Palenque Archaeological Zone. Xibalba Hotel’s spacious rooms have simple, traditional-style décor. Each room comes with a ceiling fan and 2 bottles of water. The private bathroom includes toiletries and a hairdryer. Mexican cuisine is served in the Don Carlos restaurant, situated in the lobby. There is also a bar service, offering drinks and cocktails. Free private parking is available at the hotel. The Misol-Ha Waterfall is 17 km away, while the city of Villahermosa is a 2-hour drive away.
8.8 Excellent
Pros: Convenient location 250m from the bus station in the less frenetic Canada district, along with a few other hotels, cafes and restaurants. Large clean rooms.
2.9 Mediocre
Pros: I booked a room in the hotel on the basis of the good review it received and because of the location and the cultural experience I was hoping to receive. being a world travel and have already experienced different localities /hotels/ hostels/ resorts/ boutique hotels in Mexico. I must say that this hotel was the worst experience I had. I left my shoes to dry out on the terrace one day and the moment I realized that I lost it. I emailed and called the hotel and they said that they will look for it. once I retired to Chiapas after couple of days. they told me that they didn't find it. after making sure that I m serious about this shoe - not for its price but out of the principle that I dislike being robbed in a place that is full of cameras and in a place that is suppose to be respectful. they said that they will check the camera monitor during that day . after I returned in couple of days - they said they couldn't tell. - Maybe it was a ghost. that doesnt matter - what matters is that I will be returning to Chiapas in couple of days and will be filling a police claim in the hope that this hotel learns its lesson faster in the future. Best, Gheen Hamed
Cons: robbery.
8.3 Excellent
Pros: Room was quite big, with two comfortable beds. Good wifi and also good AC, but we couldn't turn it on during the night because it flew the cold air directly on us. Bathroom a little bit outdated, but with good water pressure
10.0 Excellent
Pros: Excellent customer service. Hotel let me check in at 6am and have my room ready as requested. Location is excellent. I paid for the room on arrival but then needed the money to pay for a day excursion so the hotel let me have the money back till I changed currency and paid later in the night. Ever so kind and caring staff. Loved it!
Cons: Would like a fridge in the room to keep drinks chilled.
8.8 Excellent
Pros: Great location on la Canada, comfortable room with air con and WiFi, very clean, nice staff, saw godlier monkeys right out side the hotel in the trees!!
Cons: The laundry service is a little expensive & 250 pesos for what I usually have paid between 30 - 50 pesos for!
9.6 Excellent
Pros: Hotel has a great location. It is near to the bus station and the street is incredible.
Cons: Mainly the staff speak only spanish language.
7.5 Good
Pros: Well located and clean
Cons: Staff starts doing the maintenance work at 7.30am... closed to our room. We were woke up by noises of hammer and drilling machine. It was very inappropriate to do this...
8.8 Excellent
Pros: The hotel is in a nice, calm street close to the bus station as well as the city centre. Many cool restaurants on this street including the one of the hotel (recommended). The room was OK.
Hotel Tulijá Express Palenque - Palenque - Bedroom
13
8.6 Excellent (985 reviews)
C$ 65+
Overview Reviews
With a stay at Hotel Tulijá Express Palenque, you'll be centrally located in Palenque, within a 15-minute drive of Pre-Hispanic City and National Park of Palenque and Aluxes Eco Park. Featured amenities include express check-in, express check-out, and a 24-hour front desk. Planning an event in Palenque? This hotel has facilities measuring 388 square feet (36 square meters), including conference space. Free self parking is available onsite.
9.6 Excellent
Pros: Nice hotel with pool and spacious rooms. Just two blocks away from the streets with restaurants.
Cons: Room keys deactivate very easily.
9.6 Excellent
Pros: Great breakfast ! All needed was there, and you can ask for good expressos ( extra ) Extremely fine staff, we had to wait long the day after our stay to hop on a bus, was not a problem we could hang out at the pool as far as we were drinking something and eating on site. All perfect, highlighy recommanded !
7.5 Good
Pros: Location for palenque ruins and Ado bus station is very close.
Cons: The hotel takes party bookings therefore pool/restaurant area can be taken over by party goers with no consideration for hotel guests and music can be excessively loud/thumping shattering any R&R.
9.6 Excellent
Pros: The pool after visiting the pyramids
Cons: Nothing
6.7 Good
Pros: I big bath.
Cons: No lift. Noisy it the next night.
7.5 Good
Pros: The shower don’t run the water
9.6 Excellent
Pros: Value for price was truly amazing. Very close to la canada street and to ado station. The restaurant food was amazing (not many restaurants in the area)
Cons: Nothing
7.9 Good
Pros: It was a decent hotel, good value for the money, would recomend it.
Cons: they demanded half of the money upfront, even though they had a credit card as a collateral and they demanded it 2 weeks after my booking. I dont mind paying up front but that ussualy comes with a discount!
9.6 Excellent
Pros: It is a very nice hotel, quite new and very clean. I also liked the design in general. It is located right next to a big supermarket and 400 m away from the bus station.
Cons: Be aware that the hotel charges an advance to your credit card after you book. It can be a little loud at night. Especially if children decide to play the marimba standing in the lobby at 11 at night or 7:30 in the morning.
Posada Aguila Real - Palenque - Building
14
8.6 Excellent (604 reviews)
C$ 45+
Overview Reviews
Set in a bright town house a 5-minute walk from Palenque's Central Park, Posada Aguila Real offers a 24-hour reception and simple rooms with private bathrooms. The Palenque Archaeological site is a 10-minute drive away. Each air-conditioned room at Posada Aguila Real has a private bathroom with hot water and free toiletries. All rooms have a TV, while free Wi-Fi is available in public areas. Restaurants, cafés and bars can be found in the streets surrounding the Posada. Continental breakfast can be provided. Palenque Bus Station is 4 blocks from the guest house, while Palenque Airport is 10 minutes' drive away. Villahermosa is 170 km from Posada Aguila Real.
9.6 Excellent
Pros: Very central, clean, comfortable, nice staff and private parking.. couldn’t ask for more!
Cons: Everything was great!
7.1 Good
Pros: I like the location. Palenque is small and there are many hotels around the area. There are hotels on the main shopping street. This hotel is 2 streets over. I like the room, it is big. The shower is strong. The air conditioner works fine but noisy but no complaint. I like the ceiling fan which offer respite from the heat. Drinking water was provided and it was helpful. The staff was nice . She tried her best to help and I appreciate that despite being overworked. I like the fresh towel every day and the garbage can emptied. The room was quiet. It was eerily quiet. I only saw a few guests there. There were no street noises.
Cons: The hotel said it provides breakfast but it takes too long. I was there at 7:30 hoping to eat something quick. There were 2 tables, a table with a couple and a table with a couple and a child. It took 10 to 15 minutes to serve the first table. By that time I ran out of time. I need to go to the archeological site before the heat . I didn’t fault the person who works there who by the way was the same reception that I saw the previous day at 2:30 pm and it was 29 hours and the same person serving breakfast. By the time I left the following morning at 7:30 am, I saw the same receptionist. She worked like 40 hours and more . I think the receptionist was overworked. They need to have more staff and let the receptionist rest and not have hours that was longer than an emergency room doctor or intern. The dining room was very small with maybe 5 small tables. The kitchen where the breakfast was prepared was ridiculously small. Because of the lousy service, the hotel is better off not offer any breakfast and lower the price instead. I saw hotels in the area for around the same price. The room has a view of a public area so no privacy. I have to keep the blind close at all time. The bed was high. I am 5 feet 8 inches and it is a bit difficult climbing to bed. There wasn’t any liquid soap to wash your hands. This is a low cost item. The room is not very well lit. There is only 1 overhead light and 1 desk lamp. Be careful with the staircase as on the last flight of step to the top floor, the first step is higher than the rest and I almost tripped. The internet doesn’t work well at all. It was fading in and out. Forgetting about streaming movies. Overall I feel that there are better hotels in the area and this one is not my favorite.
9.2 Excellent
Pros: Cleanness; dedicated staff; breakfast’s quality; located nearby restaurants; nice furnitures & interiors in mexican style; quite place
Cons: We encountered the problem of no hot water in our room
7.9 Good
Pros: The breakfast is great, we got eggs with our continental breakfast.
Cons: There’s only 1 socket that worked with our adaptor as the other ones were older versions.
8.3 Excellent
Pros: Good location. Clean.
8.0 Excellent
Pros: Breakfast was great
Cons: Shower was weak but useable.
8.3 Excellent
Pros: The staff is super friendly. The hotel is nice. Unfortunately Palenque city doesn’t have a lot to offer but from the hotel it is really easy to travel around. Best breakfast ever!!
9.2 Excellent
Pros: Breakfast is fantastic with the best coffee in town. I was told it’s organic and grown locally in Chiapas. The hotel owner and her son are extremely helpful, offering advice on restaurants and traveling to Tunina by public transportation.
Cons: WiFi is kind of weak in rooms.
9.2 Excellent
Pros: Walking distance from bus station Close to main shopping strip Nice breakfast Great coffee Helpful receptionist Room was spotless and cleaned every day
Cons: The hotel is a bit lifeless, but it's safe and secure.
Hotel Cabanas Safari - Palenque - Bedroom
15
8.6 Excellent (406 reviews)
C$ 58+
10.0 Excellent
Pros: It was a great location and also quiet
Cons: Clean, quiet, very good staff, good instalations
10.0 Excellent
Pros: It is very relaxing the place. I recommend it. It is on the way to ruins and touristic place and also close to the town.
10.0 Excellent
Pros: A beautiful garden with a clean, modern cabanas with all the amenities. Great place!
10.0 Excellent
Cons: People is super kind and rooms amazing
9.6 Excellent
Pros: It was Clean, allowed pets, the sound of been in the jungle when you step out of your cabin, and the big plus was having AC
Mision Palenque - Palenque - Building
16
8.5 Excellent (1,849 reviews)
C$ 77+
Overview Reviews
With a stay at Mision Palenque, you'll be centrally located in Palenque, within a 10-minute drive of Aluxes Eco Park and Misol-Ha Waterfalls. Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and a meeting room. Free valet parking is available onsite.
8.8 Excellent
Pros: Staff are incredibly friendly. We had an early check out (3am) and staff were incredibly accommodating and pre arranged a taxi for us. Large bedrooms, very comfy beds. Restaurant is a little on the pricey side but excellent service and delicious food, plus very understanding of our dietary requirements and really happy to help. Hotel is an easy 15 mins walk from the centre of palenque. Too far from the bus station to walk but very cheap taxis (30 pesos) so not a major problem.
Cons: Some of the facilities are a little tired, and the gym equipment was broken. Only one of the pools was in use and it was 31C so very warm and not as refreshing as we would have hoped!
10.0 Excellent
Pros: It was definitely the best hotel I have been during my whole trip through Yucatán . Price comfort relation is absolutely fantastic .
9.2 Excellent
Pros: awesome service, comfortable beds, great breakfast, good facilities and good value for money. This place exceeded our expectations based on what we paid. Would recommend staying here if in town for a few days.
Cons: located at the quiet end of town so needed to walk or taxi to a larger selection of bars and restaurants (only 40 pesos so not an issue). There are some good small local restaurants open for lunch but nothing for dinner in the area other than the hotel.
4.2 Okay
Pros: The possibility to have different service like laundry, not easy to find everywhere
Cons: Dirty, room stinks
5.8 Okay
Pros: Food and breakfast were good. Waiters polite, prevenant. Hotel nestled in a nice park
Cons: People should respect the rules of the swimming pool. No shower before swimming, and a lot swam in their casual dress. What did the staff ?
5.4 Okay
Pros: polite staff
Cons: This is not a 3 star hotel, it's a 2 or a 1 star. didn't even have a shower curtain or soap. I had to call to ask for towels.
Piedra de Agua Hotel Boutique Palenque - Palenque - Bedroom
17
8.5 Excellent (219 reviews)
C$ 152+
Overview Reviews
With a stay at Piedra de Agua Hotel Boutique Palenque in Palenque, you'll be in a national park, just steps from Aluxes Eco Park and a 4-minute drive from Museo de Sitio Palenque. Featured amenities include express check-in, express check-out, and a 24-hour front desk. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and free self parking is available onsite.
10.0 Excellent
Pros: The atmosphere was tranquil. The staff was very helpful and amiable. My Spanish is not good, but they were very gentle with me and accommodating. Other guests were interesting and nice as well.
9.2 Excellent
Pros: Peaceful, comfortable, beautiful. Good breakfast. Very good and helpful staff. Sleep with the sounds of the jungle. Fantastic toiletries provided.
Cons: Difficult to find eating options nearby. Not the fault of the hotel, and the entire area suffers from lack of food options.
8.5 Excellent
Pros: Romantic atmosphere, surrounding by jungle, Room was convenient.
Cons: Staff barely know English.
8.8 Excellent
Pros: Pool is really nice Staff is super kind and efficient Room have air cond and all required SERVICES Nature around is beautiful In 5mins you can get to ruins
Cons: To be' perfect a restaurant is really missing
8.3 Excellent
Pros: The room, the view, the pool was a dream!
Cons: There is no restaurant or room service, the hotel is so romantic that you don’t want to go out, it would be helpful to have the service :)
8.3 Excellent
Pros: The hotel is in a nice location close to the nationalpark and the town. The pool was absolutly amazing. Breakfast and service was also good. The hotel staff helpt us getting a taxi to agual azul. Room was nice, cosy and clean.
Cons: No private fridge and safe.
10.0 Excellent
Pros: Lovely setting on the edge of the jungle. Helpful staff. Swimming pool, plunge pool and hammocks. Excellent staff and delicious breakfast
Cons: Nothing
10.0 Excellent
Pros: Amazing eco hotel located very close to the pyramids, offering a delicious breakfast and beautiful decor. My partner and I enjoyed a relaxing couples massage and had our beautiful tub awaiting us upon our return to our room. My expectations were truly exceeded!
10.0 Excellent
Pros: Absolutely amazing place, i highly recommend this beautiful hidden gem! One of the best hotels i've stayed in! Lovely staff, beautiful and confortable rooms, the swimming pool area was very enjoyable, very peacefull and relaxing hotel. Amazing value for money!
Cons: Nothing, would have loved to try a massage but they were a bit pricey unfortunately.
Overview Reviews
With a stay at Plaza Palenque Hotel & Convention Center in Palenque, you'll be in a national park, and 3.7 mi (6 km) from Aluxes Eco Park and 5.9 mi (9.4 km) from Museo de Sitio Palenque. Featured amenities include a business center, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
7.5 Good
Pros: Clean, very nice pool areas.
Cons: Lacks charm and personality
7.1 Good
Pros: Clean, large rooms, airconditioned, there is a pool and parking and it’s close to a large super market. The staff is kind though the person at the reception did his best to speak English to us - he did not speak well enough to assist us with any questions or concerns (just beginner level English).
Cons: This Hotel could be nice and maybe it was once worth 4 stars. However, it is missing basic facilities and the level of attention you would expect from a hotel at this level. The rooms are very simple, bland and lack character and luxury. The beds are marketed as double beds but they are large single beds (120 cm in our room) so if you want to sleep comfortably be aware that it’s not suitable for more than 2 people (unfortunately for us, we were 3) the beds are also VERY hard. There is no lift or help with carrying your luggage and a lot of stairs. There is NO MINIBAR or fridge at the room. We went to the Chedraui to buy a coolbox and icecubes to keep our drinks cool. We reserved for 3 people, but got only 2 towels, 2 small bottles of water and 1 glass. there is only 1 chair in the room (thus lack of attention for details I was referring to). There is a balcony, but no chairs to sit and enjoy it. The internet is not secured and does not work properly most of the time. After cleaning our room, the dirty towels were taken away - but we had to wait over 2 hours for fresh towels (we discovered this after we got back from the pool and wanted to take a shower). When we called reception - we were told that our towels are in the dryer and we will get them in a few minutes (it took a couple of hours after the call to actually get new towels). The team also ignored the ‘do not disturb’ sign, and woke us up a couple of times. In short - if you are looking for a clean place to rest for a night, it’s ok. But if you expect any kind of special stay, or luxury you’d better look further. For this price there are better options in the area.
8.3 Excellent
Pros: I love everything
Cons: nothing
6.7 Good
Pros: Nice hotel with an American layout and size, staff speaks English.
Cons: Pool is dirty and not well maintained. No acces to bar at the pool
7.5 Good
Pros: - nice and helpful staff - English speaking staff - nice and clean
Cons: - we were charged more than shown on booking
7.9 Good
Pros: Good service,nice room,beautiful swimming pool and relax zone. Good Wi-Fi connection. Very good food for breakfast and other meals! Very nice stuff at the restaurant. Highly recommended!
Cons: A bit noisy in the nights as the rooms don't have maybe thick walls.
9.6 Excellent
Pros: Hotel seemed like it had a good atmosphere. Our family did not stay in hotel long enough to enjoy the pool, which looked pretty inviting, fun. Everything was clean. We pretty much only spent the evenings there since we went on a couple of all-day tours. Staff was friendly. I would go back there again but this time enjoy all day relaxing stay in the hotel. There is a supermarket a couple of blocks away.
Cons: Hotel did not have a refrigerator nor coffee; used to this in the US; otherwise everything was great.
Hotel La Quinta Exxpres - Palenque - Building
19
8.4 Excellent (224 reviews)
C$ 47+
Overview Reviews
Located in Palenque, Hotel La Quinta Exxpres is in a national park, a 4-minute drive from Aluxes Eco Park and 7 minutes from Misol-Ha Waterfalls. Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Free valet parking is available onsite.
7.9 Good
Pros: The front staff and most of the restaurant staff were very nice and helpful. The pool was great.
Cons: I could hear the man next door singing in the shower. I was at the restaurant at opening and they served me cold coffee from the day before and charged me for it. I am pretty sure it was the restaurant morning manager.
8.3 Excellent
Pros: Good shower, a lot of waterpresure! Al facilities where in the room availeble.
Cons: Nothing!
9.6 Excellent
Pros: Easy location to get taxi for transport, room was pretty nice with hot water and cable tv and was clean, parking was secure for our truck/camper
Cons: Would have liked a restaurant or cafe nearby...
Hotel Cañada Internacional - Palenque - Building
20
8.3 Excellent (740 reviews)
C$ 24+
Overview Reviews
Cheerfully appointed guestrooms, a swimming pool and complimentary wireless Internet access await you at Hotel Canada Internacional, a small property that can be found between two streams in Palenque. The famous archeological site is only five miles from the hotel and the city’s downtown area is also nearby.
9.2 Excellent
Pros: Location (right in front of ADO bus Terminal),swimming pool was a bonus and decent breakfast.
Cons: Staff was not very informative or helpful
8.3 Excellent
Pros: Location is good, just the right opposite to the ado bus terminal. many restaurants and convenience stores nearby. The room is spacious. Easy to go to the combi bus location to go to ruinas.
Cons: Quite a lot of insect and personally I don't like so feeling a bit scary at night but so far is okay
5.0 Okay
Pros: Big room. Good location.
Cons: Showers need to be upgraded. We had 3 rooms for 2 nights. They did not clean any room and not even changed towls. It took us asking 3 times to recieve them late in the evening.
9.6 Excellent
Pros: We arrived from a previous awful accommodation so arriving here was like heaven. Our daughter got something in her eye so Chuy and Brisa on reception were quick to help and genuinely cared about her. We were very impressed with their attention to clients, professionalism and clearly the love their job. Gracias Chuy and Brisa, you made our stay! Please keep these ladies! Room was clean, extremely comfortable beds and complimentary water, aircon and TV - luxury for us! It was a few minutes walk from town centre and easy to find. We would definitely stay here again. The accommodation and staff were excellent and more friendly than most people we met in Palenque. Congrats Canada!
Cons: We were disappointed with the breakfast off in a kind of side restaurant that had no signage and didnt seem to be part of the hotel which was confusing. The quality of the service and breakfast was not as good as the hotel so I'd recommend more training for the staff in the restaurant (plus more decor, more appealing to eat there it was very sterile) and a better quality breakfast (compared to what you can get in other restaurants locally)
7.5 Good
Pros: The room was very nice and modern. The beds were comfortable and everything was clean.
Cons: It’s like a party hotel. Until 4 am in the morning it was not possible to sleep because drunken guest came home, listen to music and so on... The stuff was not really helpful and they don’t speak English.
10.0 Excellent
Pros: The staff was excellent. They arranged our tours. The rooms were clean and roomy. Always had hot water for showers.