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Hotels near Pensacola airport

Hotels near Pensacola airport

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Pensacola (PNS) - Pensacola, FL, United States
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Best hotels near Pensacola airport

Cleanliness
9.3
Comfort
9.3
Facilities
9.0
Location
9.3
Overall
8.5
Overall 9.1 Excellent
Based on 232 reviews
Cleanliness
9.3
Comfort
9.3
Facilities
9.0
Location
9.3
Overall
8.5
Cleanliness
8.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.2
Comfort
9.3
Location
9.2
Services
9.4
Staff
9.3
Cleanliness
8.0
Comfort
2.0
Facilities
6.0
Location
8.0
Overall
6.0
Cleanliness
9.5
Comfort
9.2
Location
9.5
Services
9.3
Staff
9.4
Cleanliness
9.1
Comfort
9.4
Facilities
10.0
Location
9.2
Overall
8.0
Cleanliness
9.5
Comfort
9.5
Location
9.2
Services
9.1
Staff
9.4
Cleanliness
8.8
Comfort
8.8
Location
8.8
Services
8.8
Staff
9.4

Excellent 10.0
Pros: Updated and clean. Great food!
Good 7.0
Pros: we liked that it was in a nice location quiet and clean
Cons: nothing to say
Good 7.0
Pros: Clean nice and overall great atmosphere. Excellent evening bartender as well. She was awesome
Excellent 10.0
Pros: Availability, cleanliness and overall feel of luxury
Excellent 10.0
Pros: Available, clean and friendly and were able to accommodate us for our wedding party.
Cons: n/a
Poor 1.0
Pros: nothing nothing nothing
Cons: I traveled almost 3 hours, had booked an ocean view room, then when I arrived, was then told these were not available due to storm....no discounted rate offered to be placed in a room with no view, handed a sheet of paper saying I had to sign it saying there would be sounds of construction, and disruptions, all again asking me to pay full price with no offer of a free night after my stay, half rate, a free dinner or other accommodations to reinforce a better experience in light of problems at facility. This Should have been told to me immediately upon booking the reservation, and an alert appearing stating that my ocean view was unavailable on website. very inconvenient and bad experience
Excellent 10.0
Pros: The staff at the front desk was amazing and so accommodating. They made sure we had everything we needed and had amazing attitudes! We will definitely be giving this location more business.
Cons: Nothing.
Excellent 8.0
Pros: Clean/Safe
Cons: No free breakfast. With a higher end hotel it would make a stay better not to have to pay extra for breakfast (I think it was 11.99 per person)
Excellent 10.0
Pros: Everything and keep up the good work
Cons: could did breakfast
Excellent 10.0
Pros: Staff was so friendly and professional they all wore there mask Also
Cons: I liked everything
Excellent 10.0
Pros: Nice
Cons: No
Excellent 9.7
Pros: Easy check in. Clean Rooms. Accessible to mall and other amenities. A quiet stay.
Cons: Firm pillows would’ve been nice.
Excellent 10.0
Pros: Close to airport with free parking Nice restaurant with friendly staff, great breakfast brunch Well maintained and clean rooms
Excellent 9.0
Pros: Hilton Garden has the consistency of Marriott.
Cons: The price! We had to pay $--- for this room. Way over priced
Good 6.0
Pros: The front desk staff
Cons: The service at the restaurant very slow and had a mix up with our food. The food was good once we got it.
Excellent 10.0
Pros: The property was very clean, the staff friendly. Will definitely stay here again.
Okay 4.0
Cons: Upon checking in, my wife (not thirty anymore) asked for help. She was greeted with-"With what" like don't bother me. When informed the desk "with my luggage" she was informed there was no one available. Can anyone imagine a Hilton acting in this manner!
Good 6.0
Pros: The hotel was what I would expect from a Hilton. Nice
Cons: No
Excellent 9.0
Pros: Location and cleanliness
Excellent 9.0
Pros: Convenience and quality
Cons: Price
Excellent 9.1
Pros: Comfortable and clean/modern bathroom with hot water for a nice relaxing shower to then rest plus internet worked like a charm
Cons: A little expensive but it's a nice hotel
Good 6.0
Pros: I liked the location of the hotel very much so and the guy who works the night is very nice and helpful.
Cons: The bed was very uncomfortable and even talked to the front desk about it, they seemed to not care. She was rude and kept treating us like we were not intelligent to use the bed properly.
Hilton Garden Inn Pensacola Airport - Medical Center - Pensacola
Rated #1
9.1
Excellent 9.1
Based on 232 reviews
Details
Reviews
C$ 310

Cleanliness
9.1
Comfort
9.2
Location
9.1
Overall
10.0
Services
9.1
Overall 9.0 Excellent
Based on 242 reviews
Cleanliness
9.1
Comfort
9.2
Location
9.1
Overall
10.0
Services
9.1
Cleanliness
10.0
Location
10.0
Overall
10.0
Staff
10.0
Value for money
10.0
Cleanliness
8.9
Comfort
9.2
Location
9.0
Services
9.1
Staff
9.2
Cleanliness
9.2
Comfort
9.1
Location
9.0
Services
9.0
Staff
9.3
Cleanliness
10.0
Comfort
10.0
Location
10.0
Services
9.8
Staff
9.5
Cleanliness
9.0
Comfort
9.0
Location
9.2
Services
8.8
Staff
9.4
Cleanliness
8.6
Comfort
9.2
Location
9.1
Services
8.8
Staff
9.1

Excellent 10.0
Pros: Clean and spacious rooms. The hotel manager was very nice and helpful.
Cons: N/A
Excellent 10.0
Pros: Every room was clean and the kitchen had the essential tools to get by.
Excellent 9.0
Pros: This little hotel surprised me. Not a lot of amenities like free breakfast but the room was great, wonderful deal foe working in the hotel and a nice kitchenette. Never seen a hotel tub so CLEAN!
Cons: I thought the price was a little high.
Okay 5.0
Pros: The house keeper was really nice to us.
Cons: Could not rest Saturday afternoon and most of Saturday night because of really loud noises. Sunday was a little better.
Good 6.0
Pros: Nice lobby.
Cons: No breakfast offered. There was nothing very special about the room for $200/night.
Okay 5.0
Cons: The fact I booked a king and got a queen which was too uncomfortable to us. And checkout time was at 11 but housekeeping was beating on the door at 10.
Okay 5.0
Pros: It was quiet an clean
Cons: I was with my j18 yr old grandson. I was put in a room with one kingsize bed. We had to go buy a blowup mattress. I was charged over $--- and the bill came to approximately ---. Big difference
Excellent 10.0
Pros: Very clean and the staff were amazing. Great room with full size fridge,stove,microwave,even a dishwasher in the room.
Cons: Location is a little difficult cause of traffic but still manageable. Water pressure was a little weak in the shower.
Excellent 10.0
Pros: I appreciate the attention the detail. The kitchen was fully stocked, the bathroom had high quality products (not the cheap mini bottles), and the cards throughout the room was cute.
Cons: Location isn't ideal. It was tucked away behind a restaurant and there were no signs to indicate where to go.
Excellent 8.0
Pros: I loved the room, comfy bed and spacious.
Cons: I stayed 4 days and each day I had to go ask for new towels. And trash bags to take my own garbage out. Housekeeping wasnt on their job. They were outside smoking cigarettes everytime I went out. Other thab that. Good experience.
Good 7.0
Pros: Room size, comfy beds, linens, cleanliness, towels
Cons: Was crowded with a lot of people hanging around outside. Rooms were nice but walls thin so could hear all the neighbors
Excellent 9.0
Pros: The pool was nice. The kitchenette was a plus even though we didn't use it.
Excellent 8.0
Pros: Nice room and very clean.
Cons: Not the best area, but groceries and restaurants within walking distance.
Excellent 8.0
Pros: Kitchen
Cons: Bad location.. near Davis hwy.. noisy
Mediocre 3.0
Pros: Nothing really stood out, I appreciated the clean and modern bathroom, the bed was comfortable, except for the smells.
Cons: All the staff I encountered smelled of cigarettes, the so-called 'free breakfast' was only a basket of fruit in the lobby. The beds smelled like a wet dog slept on them. I had to go to the lobby to get a sheet to lay over the bed and slept on that.
Excellent 10.0
Pros: Clean, quiet, expectations exceeded
Cons: Nothing at all
Excellent 10.0
Pros: very new and clean. free dinner was a pleasant surprise, too.
Good 6.0
Pros: The room was spacious and, most importantly, the bed was comfortable.
Cons: Our key cards did not work. The first person to come help also could not get the room door open. A second person was called but he could not fix it either so they tried a second room for us (occupied). We finally got the 3rd room after almost an hour.
Excellent 10.0
Excellent 9.0
Pros: The Staff
Cons: Felt very safe during my stay! Hotel has a security guard posted in front of building; however, it is not in the safest location in town.
Okay 5.0
Pros: Staff was friendly and accommodating to all of our needs. Hotel employee went out of his way to make us feel wanted and at home.
Cons: People in the room above us woke us up several times early in the morning with their kids jumping off of the bed and banging on the floor. Smokers smoking outside of the building should be asked to smoke downwind from the door.
Excellent 10.0
Pros: Staff was very friendly. The Location was great!
Cons: Room service. I wasn't aware that this was an extended stay accommodation. I would have liked to have the room cleaned at least once in my 4 day stay. We had to empty our own trash bag.
Good 7.0
Pros: Very convenient. Loved the new bed.
Cons: No.
Okay 4.0
Pros: The staff was very friendly
Cons: I went time visit my daughters but they had dogs and I am allergic to dogs and cats. Therefore I stayed in the hotel. The hotel allow pets on 2nd floor and some people with dogs on 3rd floor. The smell was horrible and I could not stand it. No one helped
Good 7.0
Pros: Newly built and very clean. Rooms felt as good a standard as hotels with much higher star ratings.
Cons: The hotel is billed as an all suites hotel. However, our room I had only one full-size bed and no pull out and no rollaway beds were available. This made it very hard for my family of five and two of us ended up sleeping on the floor.
Okay 5.0
Pros: staff friendly
Cons: outdated - everything pretty average
Good 7.0
Pros: Brand new hotel. Close to market. It has a kitchen, with a full size refrigerator, which can be handy if you are staying a few days. Well designed rooms. Great computer/work area, with pens/stapler/tape//markers, and a printer.
Cons: Far from downtown. Room is not maintained. We came in and floor was full of dirt, bed had hair on it. Housekeeping is poor, we had to borrow a vacuum cleaner. This hotel will be run down within a year if not maintained by staff (housekeeping).
Candlewood Suites Pensacola - University Area - Pensacola
Rated #2
9.0
Excellent 9.0
Based on 242 reviews
Details
Reviews
C$ 284

Cleanliness
8.6
Comfort
8.9
Facilities
8.6
Location
9.0
Overall
8.5
Overall 8.8 Excellent
Based on 126 reviews
Cleanliness
8.6
Comfort
8.9
Facilities
8.6
Location
9.0
Overall
8.5
Cleanliness
2.0
Comfort
6.0
Facilities
8.0
Location
10.0
Overall
6.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.6
Comfort
8.8
Location
8.9
Services
8.8
Staff
8.9
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
6.0
Comfort
8.0
Facilities
7.0
Location
8.0
Overall
7.0
Cleanliness
8.8
Comfort
8.8
Location
9.0
Services
9.0
Staff
9.3
Cleanliness
7.5
Comfort
7.5
Location
7.5
Services
7.5
Staff
7.5
Cleanliness
9.4
Comfort
9.5
Facilities
10.0
Location
9.4
Overall
10.0
Cleanliness
8.6
Comfort
8.6
Location
8.2
Services
8.6
Staff
9.3

Excellent 9.0
Pros: Access to restaurants
Cons: Beds uncomfortable
Good 6.0
Cons: I didn't appreciate arriving and not having a reservation?
Okay 5.0
Pros: The room was clean and comfortable.
Cons: The food was not good at all. It was barely warm and generally BAD. I would have expected better for the ranking which was part of my decision. For the price and the food I will not be back.
Excellent 10.0
Pros: Breakfast was awesome. The mini kitchen and full size fridge was great.
Good 6.0
Pros: Breakfast
Cons: That our booking got messed up
Okay 5.0
Pros: rooms were ok
Cons: Late loud night basketball playing, didn’t feel like a safe area/large group of teenagers/young people walking around the hallways with no shirts or shoes on and a large group congregating by the side outside door, where we had to walk to get inside the hotel and said something rude when we walked by.
Excellent 10.0
Pros: The staff worked to accommodate even considering the health precautions. Even though this hotel is right next to the airport, you do not catch the sound of any air traffic.
Excellent 10.0
Excellent 10.0
Pros: Love this place! So clean
Cons: No
Excellent 8.0
Pros: The front desk staff at the hotel were really nice and welcoming. The location is good. There are several restaurants close by and the beach is about 25 min away.
Cons: The fold out couch in our room had a dirty sheet on it and did not seem to have been cleaned very well.
Mediocre 3.7
Pros: The bed was comfortable.
Cons: There wasn't an ironing board in our room. We called to have one sent up, and it didn't come. We called again, and they brought one without a cover. Claiming they didn't have a cover available, they gave us towels to put over the ironing board. Skanky. The maid didn't change the sheets the whole time we were there. They didn't empty the trash; just made the bed and gave us new towels and conditioner. The phones weren't working when I tried to check out, and upon checking out at the front desk I was told, "You straight" by the clerk. Not a "Thank you for staying with us" or "Have a nice day", just "You straight".
Excellent 10.0
Pros: This hotel was extremely clean and the staff was super-friendly. I was in Panama city for work, had to evacuate because of Hurricane Michael. I came here to Pensacola and decided to visit this place. It definitely exceeded my expectations.
Cons: Nothing at all.
Good 6.0
Pros: Very large suites
Cons: Mold in bathroom shower.
Excellent 10.0
Pros: The staff was amazing - very accommodating and helpful. Breakfast was unexpectedly delicious! Our room actually included a small fridge, microwave, and stove top as well as the standard cutlery. Would definitely go out of my way to stay there again.
Excellent 10.0
Pros: The staff was friendly and served me with a smile. The room was clean and anything I needed they had it for me.
Excellent 10.0
Pros: The staff were amazing and very accommodating. Loved my room. Very nice and clean. The hotel could use a paint job, but I will take a nice room and great staff over that any day.
Cons: Na
Excellent 9.0
Pros: The staff was great in answering questions about things to do in the area. Provided information on activities in the area ie places to eat
Excellent 10.0
Pros: Rooms were nice and the breakfast was great!
Excellent 10.0
Pros: Great Location, wonderful staff
Cons: n/a
Excellent 10.0
Pros: We had a great young man that was working the desk when we checked in, Hugo. He gave us some wonderful ideas of places to eat. we would recommend this hotel. It is not far from the beach or downtown area.
Excellent 10.0
Cons: Car alarm every 40 minutes all nightlong
Good 7.1
Cons: We had to switch rooms because I found bugs in the bed and between the mattresses
Homewood Suites By Hilton Pensacola Airport - Pensacola
Rated #3
8.8
Excellent 8.8
Based on 126 reviews
Details
Reviews
C$ 306

Cleanliness
8.7
Comfort
8.9
Facilities
9.3
Location
8.8
Overall
8.8
Overall 8.7 Excellent
Based on 426 reviews
Cleanliness
8.7
Comfort
8.9
Facilities
9.3
Location
8.8
Overall
8.8
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.6
Comfort
8.9
Location
8.9
Services
8.7
Staff
9.2
Cleanliness
10.0
Comfort
9.3
Facilities
10.0
Location
9.3
Overall
9.0
Cleanliness
8.6
Comfort
8.8
Location
8.8
Services
8.7
Staff
9.1
Cleanliness
8.6
Comfort
8.6
Location
8.3
Services
8.7
Staff
9.1
Cleanliness
9.3
Comfort
9.0
Facilities
8.0
Location
9.0
Overall
8.0
Cleanliness
9.3
Comfort
9.6
Location
9.3
Services
9.3
Staff
9.8

Okay 5.0
Pros: I liked the sliding bathroom door and friendly employees
Cons: The fridge smelled so bad when we opened it it filled the room with odor.
Good 7.0
Pros: The staff was very friendly
Cons: Housekeeping didn’t come our stay I felt like it could’ve been a little more clean, and the bed was hard to sleep on
Excellent 9.0
Pros: Seemed very clean, fresh and well maintained. Up to date bathroom!
Cons: The only drawback we found was our mattress was so hard. We didn’t sleep well at all.
Excellent 10.0
Pros: We had the best staff! They decorated for our nieces 7th birthday trip and even wrote her the sweetest card. It was the best trip!
Excellent 10.0
Pros: Location was great. Bed was super comfortable.
Excellent 10.0
Pros: Clean
Okay 4.0
Cons: It was not very clean. As soon as you walk in the front doors you notice the couches with big stains in the lobby. The hallway and rooms have noticeable stains, dirt and garbage on the carpets. The rooms look outdated. Disappointing for a Courtyard
Excellent 10.0
Pros: Everything was great
Cons: No
Excellent 10.0
Pros: Great clean place!!!
Excellent 9.0
Pros: The front desk employee was extremely helpful and recommended a nice seafood restaurant to try during our stay. Room for the most part was clean.
Cons: Since COVID started, I run a blacklight flashlight over a hotel room to determine if the room is clean. The wall surrounding the toilet and the sofa lit up. I expect these areas to have stains but perhaps an seasonal deep cleaning would be helpful.
Excellent 10.0
Pros: Should be more stars. Wish it had better breakfast but because of pandemic, can’t have. I understand that.
Cons: No
Excellent 9.0
Pros: Big Room for family
Cons: Noises, poor breakfast.
Excellent 10.0
Pros: The size of room, just like booking photos. No surprises or let downs.
Cons: Free breakfast was blah due to COVID-19. Water, muffin & granola bar only option for both days. Small carton of milk & prepackaged cereals/ grits/oatmeal packets would have been great & could be made in our rooms with microwave.
Excellent 10.0
Cons: The price was too high for the star rating.
Excellent 10.0
Pros: Everything
Excellent 10.0
Pros: Clean
Good 7.0
Pros: Great coffee with french vanilla available but the morning breakfast was almost average compared to my experience at other 3 star hotels.
Cons: Beds too soft. Bothered my back. Please select the fourth floor because if there is a guest on floor above you will probably be bothered by the noise of normal footsteps. Max temp setting of 80 degrees not enough to overcome cold weather.
Good 6.0
Pros: The decor is very nice.
Cons: Worse bed ever!
Good 6.0
Pros: It is in a great location and just like all Marriots the layout and design of the building and room was nice.
Cons: The bed was horrible! It was like sleeping on a rock. There was no bath tub only a shower and I have children. Most of the staff were not attentive and could not have cared less. I don't recommend asst this time.
Good 6.0
Pros: The fire pit.
Cons: The ice machine on the 3rd floor don’t work. The breakfast had no meat, no bacon, no sausage, just a little sausage and gravy. No USB plug ins, oh I forgot the usb for an iPhone 4 on the radio!!!!!!!!
Good 7.1
Pros: The hotel was very clean and the room was spacious.
Cons: The food served for breakfast was inedible.
Good 7.0
Pros: The hotel was super easy to find, and was extremely clean. The only thing about our trip that was not great way the courtesy of the staff. They all seem very happy to be working there. And their tone was not at all what I expected at a three star hotel
Cons: The staff was not friendly and courteous as I would've expected. They were very abrupt and harsh in their tone
Excellent 9.4
Pros: Clean, I only needed a night stay while traveling for work. Very clean, very nice people and decent breakfast. Comfortable bed and spacious room.
Excellent 8.5
Pros: Clean and modern rooms, large bathroom, pretty good breakfast, and the pool was nice and clean. Also the staff was friendly.
Cons: Charged $80 more then listed from hidden fees.
Excellent 9.6
Pros: Room was amazing, especially the bathroom. Walk in shower and upscale everything. One of the nicest places I've ever stayed.
SpringHill Suites by Marriott Pensacola - Pensacola
Rated #4
8.7
Excellent 8.7
Based on 426 reviews
Details
Reviews
C$ 284

Cleanliness
9.1
Comfort
9.1
Facilities
10.0
Location
8.9
Overall
10.0
Overall 8.5 Excellent
Based on 343 reviews
Cleanliness
9.1
Comfort
9.1
Facilities
10.0
Location
8.9
Overall
10.0
Cleanliness
8.8
Comfort
8.9
Location
8.5
Services
8.2
Staff
8.4
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.2
Comfort
9.2
Location
9.1
Services
8.6
Staff
8.8
Cleanliness
9.0
Comfort
9.4
Facilities
10.0
Location
9.1
Overall
10.0
Cleanliness
9.4
Comfort
9.4
Facilities
10.0
Location
9.1
Overall
10.0
Cleanliness
9.1
Comfort
9.4
Location
9.0
Services
8.6
Staff
9.3

Good 7.0
Pros: Minimal breakfast with okay location.
Cons: Nothing notable other than there isn't much to do in downtown Pensacola.
Excellent 10.0
Pros: Nice and clean
Cons: A little farther from the airport and no shuttle
Excellent 8.0
Pros: I enjoyed everything
Cons: The firm bed
Okay 4.0
Pros: Comfortable
Cons: Got double charged, staff rude, wrong location booked
Excellent 9.0
Pros: The room was comfortable and close to Pensacon, which is why were in town. The TV was new and connected to smart devices.
Cons: I only didn’t rate it a 10 because the bagged breakfast was a little disappointing. We are from out of state, but travelled to Arkansas in November at a lesser rated hotel that hosted a traditional continental breakfast in a manner that adhered to covid safety. I think we can get back to normal with that stuff by now. The pool was also quite cold, we were kind of eager to relax in it after walking all day and just couldn’t do it.
Excellent 8.0
Pros: Clean
Excellent 8.0
Pros: Loved the room. The black out shade and the size were great. The big fridge was great with the freezer.
Cons: The front entrance. Not planned well coming off main road there is room for one vehicle and is blocked by someone checking in. Cannot park in front of hotel unless coming from enter side and that is where the handicapped parking is.
Excellent 10.0
Pros: It was very clean and very nice Friendly staff I will be back again
Excellent 10.0
Pros: How clean it was there.
Cons: N/A
Excellent 9.0
Pros: Updated and clean.
Cons: The price was high for that town compared to other towns.
Excellent 10.0
Pros: Loved, loved, loved at the front desk. She was awesome and gave us a recommendation to what is probably the best restaurant I have ever been to.
Cons: The only complaint I have is that the pillows on the beds were overstuffed and hard as rocks.
Okay 5.0
Pros: The outside was beautiful ad the room was nice and clean. Beds were comfortable.
Cons: the fitness area dn the indoor pool were both under construction which was not told to me when I booked the room or I would've chosen somewhere else.
Excellent 10.0
Pros: Cleanliness of hotel. And location
Cons: N/A
Excellent 8.0
Pros: Close to dining, market, exit.
Excellent 10.0
Pros: Very clean and beautiful
Good 6.0
Cons: Sofa was dirty full of Sand. No morning complimentary coffee  Indoor pool closed at 7pm. Not adequate parking. Was full.  Horrible location for $--- night
Excellent 10.0
Pros: We travel and not get hotels until the minute of. Thank you for offering a system for the unexpected travel time. ✌️ Dale n Michelle
Cons: Well disliking a hotel wasn’t in the addenda. we found the place maknificet it was a place we picked!
Poor 1.0
Pros: I was on the first floor, the people next door kept waking me up all night slamming doors and yelling, when I finally got up in the morning and told the front desk, which was right on the same floor, they were obviously sleeping somewhere.
Cons: The staff was terrible and did not give a damn about people staying there, especially the manager! Terrible place to stay, wont ever stay on that side of town agian..
Excellent 9.4
Pros: Location
Cons: Mattress was past its prime
Good 6.0
Pros: Location was good
Cons: The desk clerk put me in a handicap room. If she changed me it was going to have a fee. I am not handicapped
Good 6.0
Pros: Nice and clean
Cons: I reserved a standard room which should have had 2 beds. Got there and they told me they didn't have any rooms left with 2 beds. They bought a nasty roll away in. Was a tiny room and there really wasn't enough doom for a roll away.
Okay 4.0
Pros: Nothing special and staff seemed indifferent to customers needs or satisfaction.
Cons: If you aren't going to have a pool working or available at the time the reservation is made, you should let the customer know. We stay where we can enjoy swimming a few laps and unwind from the drive. The pool had been down for awhile and not working.
Poor 1.0
Cons: Yes, I did not like the fact the the pool water looked like SWAMP WATER after I reported it 4 times during my 2night stay and out of that 4 was to the manager. What a fake joke she was! So onwards to corporate and the health department.
Good 6.0
Pros: Hi, it would help if rooms the customer book were available when the customers arrived at the hotel. I think it is ridiculous to pay for a double room and you get to the hotel and you get a king bed and a sofa bed. Thats false advertisement.
Cons: Hotel rooms are not always cheap especially for working people like myself. I'had just like to get what I paid for or be accommodated for changes made, especially that I had no control with. The hotel was fine. I just didnt get what I paid for.
Good 7.0
Pros: Wi-Fi was poor,and we thoight tjere was breakfast. The hotel was under construction, and none of the amenities were available.
Okay 5.0
Pros: Location was easy to find. Hotel staff was very nice.
Cons: The rooms were older and seemed damp. Smoke detector low battery signal started beeping in the morning.
Poor 1.0
Pros: Bed was ok
Cons: Roaches in my room! They wanted $4.25 for a bowl of cereal and a banana!!!
Okay 5.0
Pros: It kept to high Marriott standards of cleanliness and service.
Cons: The hot tub was removed at some point in the past, and the area where it was is obvious (non-matching tile). I wish it hadn't been removed. There is no true courtyard in the shape of this building. I have stayed in much nicer Courtyards. Poll is indoors.
Okay 5.0
Cons: Roaches crawling across ceiling. Disgusting.
Good 7.0
Pros: The staff
Cons: Cleanliness of the bathroom
Excellent 10.0
Pros: The guestroom was big and well equipped
Cons: Halls were a bit small and could hear other people walking by or talking too easily
Okay 5.0
Pros: Location
Cons: Hotel room phone did not work. WI FI did not work Shower was very small.
Courtyard Pensacola - Pensacola
Rated #5
8.5
Excellent 8.5
Based on 343 reviews
Details
Reviews
C$ 284

Cleanliness
8.8
Comfort
8.8
Facilities
8.0
Location
8.3
Overall
8.0
Overall 8.3 Excellent
Based on 481 reviews
Cleanliness
8.8
Comfort
8.8
Facilities
8.0
Location
8.3
Overall
8.0
Cleanliness
8.8
Comfort
8.8
Location
8.5
Services
8.7
Staff
8.7
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.8
Comfort
8.8
Location
8.2
Services
8.7
Staff
8.5
Cleanliness
8.6
Comfort
8.8
Location
8.6
Services
8.6
Staff
8.5
Cleanliness
8.7
Comfort
8.7
Facilities
7.3
Location
7.7
Overall
7.3
Cleanliness
8.4
Comfort
8.5
Location
7.4
Services
8.2
Staff
8.1

Okay 4.0
Pros: Nothing really.
Cons: Everything, it’s old. Never enough towels, they charge $12 for breakfast, there was an odd smell every time the ac was off. Rooms were small and tight. This property needs an overhaul of the entire building as well as staff. When checking in the wait was well over 20mins and then the way they handle you isn’t the greatest or with kindness. Just did not like it at all. Neither did my kids!
Excellent 10.0
Pros: Only here for a night, but definitely recommend. Bed was very comfortable and loved the pillow options. Very clean bathroom.
Mediocre 3.0
Pros: N/a
Cons: 1 particular staff that was there everyday was very rude
Excellent 9.0
Pros: Everyone from manager to housekeepers were great
Cons: Hate the ride it was on
Good 7.0
Pros: It was clean and updated
Cons: Breakfast wasn't complimentary. Staff were rude. From the front desk to housekeeping. Very noisy. You can hear EVERYTHING through the walls
Good 6.0
Pros: Really love the fact that breakfast is made to order. Room decor was beautiful.
Cons: The noise level in the hallway was very disturbing. Would be nice if they had some fruits available to grab and go. Would have liked a seal on the door once room was cleaned for COVID.
Excellent 10.0
Pros: Friendly staff and clean rooms. Convenient location.
Excellent 10.0
Pros: Very clean inviting facility. Nice room . No issues. Right next to I10.
Cons: Nothing at all. Very nice place.
Excellent 10.0
Pros: Courteous staff and peaceful rooms and service.
Cons: No.
Excellent 10.0
Pros: Some nice lil red youngster working the check in counter was exceptionally professional, got our room ready in no time and the entire time her performance stood out as a very well trained associate that helpmy experience worth experiencing.Great stay yall
Cons: Yes...I couldnt stay longer....Great job Holiday inn staff and front desk associates..
Excellent 9.0
Pros: Clean and up to date.Rooms have coffee pot, fridge, and micro.The pool and and hot tub were nice. Large patio area w/smoking. Staff was excellent and overall it was a great value. There is a restaurant and bar on site and the breakfast was quite good.
Cons: The continental breakfast is an extra $5, so we ordered off the regular menu and spent about $12 each. The coffee pot in the lobby was empty when we went to have a cup before breakfast.
Poor 1.0
Pros: The Hotel was So bad.. I felt as if would be robbed of everything I had with me.. The Room didn't look anything like the Pics on the Hotel.. I'm a Gold MEMBER whose also an Disabled Veteran.. Just not happy..
Cons: Nothing was GOOD..Except when I left.. Thanks
Good 6.0
Pros: Rooms clean, people nice
Cons: No Complementary breakfast, used same washcloth and towels for three days Coffee only in the morning none none in the afternoon. No other complementary items at all.
Excellent 10.0
Pros: The location was close and the cost
Poor 1.0
Pros: Nothing
Cons: They had signs saying to wear a mask but there employees were not following their own rules. The cleanliness was very poor as there was food still let in the refrigerator from a previous party. We brought clorox wipes so we cleaned as we went in.
Okay 5.0
Cons: Cost did not meet my expectation of the value. I’ve stayed other places in the area, for less, with better amenities.
Excellent 9.0
Pros: Clean and comfortable
Cons: Our shower glass door was off the hinge and it wouldn't move. Told the desk when we checked out.
Excellent 10.0
Cons: Missing breakfast
Excellent 9.0
Pros: Clean and modern rooms plus a pool and restaurant with a bar.
Cons: Due to the location the traffic was pretty annoying, heard motorcycles and sirens often throughout the night. Also some loud annoying guests could be heard several times during our stay. Not really the hotels fault though.
Excellent 9.0
Pros: the bartender from Maine is the best ever
Cons: Nope this is great
Poor 1.0
Pros: Put some love
Cons: Nasty hotel and dirty rooms
Good 6.0
Pros: The beds were very comfortable.
Cons: The so called restaurant that is inside the hotel. I think breakfast should of been complimentary. They charged 10 dollars per person for buffet breakfast. The breakfast was terrible and the waitresses were too!
Good 7.0
Pros: It was clean.
Cons: rooms could be bigger
Good 7.0
Pros: The room was very nice.the staff recommended a good place for dinner.
Cons: The elevator was broken when it was time to leave so we had to carry our luggage down three flights of stairs. The coffee maker in the room didn't work either.
Okay 5.4
Cons: The hotel is undergoing a major renovation No fitness, no lobby, no place to eat. Nothing on the kayak website mentioned the renovation.
Mediocre 3.0
Pros: Location right off highway
Cons: I was not told hotel was under renovation. Had I known I would not have stayed at hotel. Was not 3-star
Okay 5.0
Pros: Good location.
Cons: Poor front desk service.
Excellent 10.0
Pros: Room was clean and everything working. The staff was very pleasant and helpful
Cons: can't think of anything.
Poor 1.0
Pros: N O T H I N G
Cons: Everything, right next to the highway, my things came up missing, changed rooms twice. Impatient staff.
Good 7.0
Pros: Clean
Okay 5.0
Cons: I reserved a room with two queen beds and was given a room with a king size bed. No free breakfast, it's far from the beaches and the staff when i checked in was very unprofessional.
Okay 5.0
Pros: Location
Cons: Per deposit was advertised as $50 USD but ended up being $50 per day; landscaping is worn, as are the finishes inside, cleanliness could be better.
Good 7.0
Pros: It was clean and the rooms were nice
Cons: Lot of construction noise and road noise.
Good 6.0
Cons: There were a couple things I didn't like one was the entrance also the one way in and one way out. The restaurant staff take to long to get things done when people are trying to get things done in the morning. The front desk staff need more training
Good 7.0
Pros: Location. clean room.
Cons: The lobby is attractive but not sure the rooms are 3-star quality. I'd say it's a fantastic value for a 2.5 star room but lackluster as a 3-star.
Good 7.0
Pros: Location and cleanliness
Cons: No not really
Poor 1.0
Pros: The look of the hotel was pretty.
Cons: There was blood on the toilet in 411 & the mini refrigerator was dirty. There were fire ants in 409. Both of rooms were not cleaned by housekeeping, so we didn't have enough towels or toiletries for our party, in both rooms, to take showers.
Excellent 10.0
Pros: It was clean and the bed was comfortable
Holiday Inn Pensacola - University Area - Pensacola
Rated #6
8.3
Excellent 8.3
Based on 481 reviews
Details
Reviews
C$ 259

Cleanliness
8.5
Comfort
8.3
Facilities
9.5
Location
8.5
Overall
9.5
Overall 8.3 Excellent
Based on 382 reviews
Cleanliness
8.5
Comfort
8.3
Facilities
9.5
Location
8.5
Overall
9.5
Cleanliness
8.0
Comfort
10.0
Facilities
8.0
Location
10.0
Overall
8.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.5
Comfort
8.3
Location
8.6
Services
8.4
Staff
8.7
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.6
Comfort
8.2
Location
8.2
Services
8.4
Staff
8.4
Cleanliness
9.1
Comfort
9.2
Location
8.8
Services
8.8
Staff
8.8
Cleanliness
8.1
Comfort
8.0
Location
8.4
Services
8.2
Staff
8.5
Cleanliness
8.0
Comfort
7.7
Location
7.9
Services
7.7
Staff
8.2

Good 6.0
Pros: Breakfast was horrible had to go get something every morning.
Okay 4.0
Cons: It seems clean in pictures but it’s not as clean as I’d hope. Also we tried to add an extra night and they were going to charge us $500 for an extra night when we had 3 nights for $1000 already. So we just booked across the street at Marriott. Much cleaner and bigger room spaces available for less than to the same price. The place does need some updating. Also the room we booked was not the one we got when we arrived.
Excellent 8.0
Pros: Property was good.
Cons: But the front desk did not know what they were doing. I paid for my room at check in. Yet, my card was charged again on the first night twice on the second and again on the third. This was ridiculous and unacceptable. Multiple transactions pending over $600 on each of them. Staff is in need of proper training!!!!!
Okay 5.0
Pros: Not to far from beach
Cons: Bathroom toilet was broke room 317. Each time you sat on the toilet moved and the shower head was cracked so when we had to rinse off we had to hold the shower holder in our hand. The carpet was very nasty and the room was very dusty. I brought cleaning products of my on to sanitize the room myself.
Excellent 10.0
Pros: It was a clean, friendly hotel.
Cons: We did not like the boxed breakfast. A lot of the food was wasted because we did not like it /couldn’t eat a lot of it (allergies)
Good 6.0
Pros: Front desk lady was very nice.
Cons: Hair all over the shower and bathroom walls. Stains on the curtains. Mattresses were old, squeaky and uncomfortable.
Good 6.0
Pros: My first night room was hot and night staff stated that there was nothing she could do except to give me a fan.
Good 6.0
Pros: It was clean, in a decent area, close to interstate & stores..nice
Cons: I didn't get much sleep.The walls are paper thin..I was placed with my window on the side of some bushes..birds tapped the windows early in the morning before sun up until sun down.Staff and guests were up before 7am moving about. Kids running above me.
Excellent 9.0
Pros: The staff were really nice and provided excellent customer service.
Cons: No.
Good 7.0
Pros: Friendly staff
Cons: Every step you take sounds like a Buffalo.
Good 7.0
Pros: Friendly staff. Nice, clean and comfortable room
Cons: Worst coffee we ever had.Half and half was expired,(stayed in August, but the expiration date on creamer was April 30)it made cottage cheese on the bottom of a cup. Hotel didn't have any tea bags. Grab and go breakfast had all sweet items.
Excellent 8.0
Pros: Pool and close to restaurants
Cons: Hotel advertises continental breakfast but had no breakfast. We were not notified in advance or at check in.
Mediocre 3.0
Cons: The front desk attendant couldn’t give adequate directions, Very dated rooms, the loveseat looked dirty, there is a mountain of dust on the furniture, and the carpet was dirty.
Poor 1.0
Pros: The hotel location is what I liked best.
Cons: I didn’t like the fact that the hotel did not allow early check-in even though it was previously noted. Also the hotel was very dirty. I checked out 2 to 3 hours after checking in.
Excellent 10.0
Pros: staff was absolutely fab....my wife was in a accident while visiting Pensacola and they gave me discounts for hospital stay and always asked how she was every morning..
Cons: not a thing
Excellent 10.0
Pros: It was a perfect stay for me because of the proximity to the project for work I was doing. Rooms were clean. Breakfast was good. Staff was helpful
Excellent 10.0
Pros: Rate was good. Typical Hampton property
Cons: It is getting a little old and it is across the street from a large construction project.
Excellent 10.0
Pros: Everything! It's a very nice hotel. I wouldn't change a thing! Thank you so much!
Cons: No way!
Excellent 9.0
Pros: clean room, breakfast was much better than other hotels, friendly staff, and a clean pool.
Good 6.0
Pros: Breakfast and location
Cons: Felt it was a little outdated Could get new carpets
Excellent 10.0
Pros: Size and clean room
Cons: No
Excellent 10.0
Pros: Warm clean pool,nice staff, Neutrogena toiletries,clean room and kid friendly breakfast. Much better than I expected!
Cons: If you can't tolerate dairy, you're in trouble. I guess it's good that they provide you with a fridge to store your own stuff in though!
Excellent 9.0
Pros: rooms are clean and good choice of breakfast.
Cons: No.
Good 6.0
Pros: The breakfast and room cleanliness.
Cons: The work out room is dangerous. If I were to use it where the heck is one to use the dumbells? It’s a closet at best with some exercise equipment crammed in it.
Good 6.0
Pros: Breakfast was above expectations
Good 7.0
Pros: It's convienient location
Hampton Inn & Suites Pensacola I-10 N at Univ. Twn Plaza, FL - Pensacola
Rated #7
8.3
Excellent 8.3
Based on 382 reviews
Details
Reviews
C$ 314

Cleanliness
8.4
Comfort
8.5
Facilities
8.8
Location
8.4
Overall
7.7
Overall 8.2 Excellent
Based on 529 reviews
Cleanliness
8.4
Comfort
8.5
Facilities
8.8
Location
8.4
Overall
7.7
Cleanliness
4.0
Comfort
10.0
Facilities
10.0
Location
6.0
Overall
6.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Staff
10.0
Cleanliness
8.4
Comfort
8.4
Location
8.3
Services
8.1
Staff
8.9
Cleanliness
8.0
Comfort
10.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
8.5
Comfort
8.6
Location
8.5
Services
8.2
Staff
8.9
Cleanliness
8.9
Comfort
8.8
Location
8.0
Services
8.7
Staff
9.1
Cleanliness
8.4
Comfort
8.6
Facilities
9.0
Location
8.6
Overall
8.0
Cleanliness
8.2
Comfort
8.4
Location
8.5
Services
8.4
Staff
9.0

Good 7.0
Pros: Clean, nice pool, close to stores, shops!
Cons: About an hour away from the beach
Good 7.0
Pros: Very clean
Cons: N/A
Excellent 8.0
Pros: I love that the location was in the middle of everything. Not too far from the Beach either.
Cons: I didn’t like that due to COVID, housekeeping only came every three days which for me, since I stayed two nights didn’t come at all.
Good 7.0
Pros: Bed was right, location, no noise
Cons: There wasn't enough breakfast, you could of tell the restroom wasn't clean right
Poor 1.0
Pros: Location
Cons: It was dirty, many people partying, was not able to sleep.
Excellent 10.0
Pros: Cost, location and staff friendliness
Cons: Nothing
Excellent 10.0
Pros: Breakfast was better than Best Western. Less restrictions and better offer
Cons: The method of leaving towels etc outside the room to draw attention to replacement. The connection to internet was annoying. you had to reconnect continuously and the signal is not good in the room.
Poor 1.0
Pros: Horrible experience.
Cons: Everything. The hotel was old, dirty and was over priced.
Excellent 8.0
Pros: Clean comfortable room
Cons: Construction crew staying there were drinking and loud in the parking lot.
Good 6.0
Pros: Nothing
Cons: Someone threw up in the elevator and it was left for many hours after I made them aware!
Excellent 10.0
Pros: Fiendly staff, clean room and bed linens, comfy bed and pillows. We haven't had this good an experience in a hotel in years. Easy access to food and shopping right off I10.
Cons: No continental breakfast. Grab and go microwave breakfast sandwiches, muffins, coffee and juice.
Excellent 8.0
Pros: Conveniently located to interstate, clean, & nearby restaurants and stores
Cons: Breakfast options due to COVID-19
Excellent 10.0
Pros: The staff was super friendly and the room was comfortable.
Cons: The normal breakfast was not served because of COVID limitations but they made every effort to do the best they could.
Excellent 8.0
Pros: Staff
Cons: Noisy guests outside window while trying to sleep
Good 6.0
Pros: Location
Cons: Was overcharged for room
Okay 4.0
Pros: The hotel was close to and convenient for the purpose of my trip. Only 8 minutes away.
Cons: 1. My mattress pad was sour and smelled of old feet and a locker room. I couldn't figure out the smell but discovered it and had it changed the next day 2. The refrigerator had an unusual amount is rust in 3. The TV kept going out (fading blac
Excellent 10.0
Pros: The room was clean and dust free. The staff were all courteous.
Cons: One of the beds rocked when you sat on it, and the shower drained very slowed
Okay 4.0
Cons: Shower was stopped up
Good 7.0
Pros: Convenient and clean
Cons: The area of town was a little sketchy but other than that, was a nice hotel. Because of this, I wouldn’t let my daughter swim in the outside pool, even with my supervision.
Excellent 10.0
Pros: Comfortable beds ans very clean. Great shower!
Excellent 10.0
Pros: Courteous staff, clean rooms, great location.
Cons: Very noisy and the AC was loud. Other than that this is a great hotel.
Excellent 9.0
Pros: quietness
Cons: no
Okay 4.0
Pros: availability
Cons: we left to enjoy the day and returned that evening and the room door was open. very unsafe and scary experience
Okay 5.0
Pros: The best part was the location everything was close by and only took minutes to get to
Cons: The night clerk was very rude he had a bad attitude that made me want to leave but I made it after dark so I stayed I had a 6 hour drive and wasn't in the mood for his attitude my husband said hello to him he acted like he didn't hear him
Good 7.0
Pros: Standard 2 star hotel. Nothing special but nothing bad about the room.
Excellent 10.0
Mediocre 2.0
Pros: location
Cons: This hotel is very musty,old and outdated. I told the desk I needed 2 pillows and she said you have two queens with pillows. I told the desk women I never seen such pillows with so many yellow stains and the filling separated. The bed also had hair on it
Okay 5.0
Pros: The breakfast is good... I like the food and the choices. The room is quiet and spacious.
Cons: My iphone cannot connect to the hotel WiFi all the time, I don't know what's going on... And the gym room is a little too small for work out.
Okay 4.0
Pros: It okay
Cons: It okay
Poor 1.0
Pros: The staff was friendly during check in
Cons: There was no on site visible security, the alternative entrances to the hotel were left open, even though you should need a key to enter. The parking lot was not lit, limited parking. Over priced, very serious safety concerns that need to be addressed
Poor 1.0
Pros: Nothing
Cons: It was very dirty-- trash under bed, a dirty sock in the corner, tub full of mold, dirt and debris in the bathroom, broken door, blood on the comforter, rust on lamp, tv remote broken, hand prints and dirt all over mirror, air conditioning made loud noise
Okay 5.0
Pros: The bathroom mirror didnt fog and it was well lit. Cool mirror.
Cons: Price...was definitely higher this weekend than normal. Not sure why.
Good 6.0
Pros: The staff and check in were excellent.
Cons: Rooms are small with outdated mini fridges, a/c units, and doors. Breakfast area had so many people in it you couldn't move.
Excellent 8.2
Pros: The staff was nice and responsive. Didn't have any issues.
Cons: Only critique is that it's slightly out dated, worn down. It could use some touching up. Nice place though.
Good 6.8
Pros: The beds were great and the breakfast bar was ok but the carpet and hotel as an overall needs updating real bad I think they stopped shampooing the carpet and vacuuming the hallways the wallpaper is coming down in some places of the hotel. For the ones saying nicely redone carpets you must work there
Cons: One staff member that was rude and unprofessional that worked at night, all I can say is if the door is left open to get coffee where the breakfast bar is or even get a bowl of dried cereal "don't" she will call you out in front of other guests hollering which is totally unprofessional not to be in the breakfast bar area. The manager I talked to the next day assured me she would never do that again but as for me ever going back I would not. There staff member just lost them buisness along with 3 other couples I know when I told them about my experience there
Good 7.7
Pros: I was double charged for my room. Called the hotel three times, they said call kayak. Called kayak they said call the hotel. Neither one fixed my issue. So my 100 dollar room went to 200. I will NEVER use kayak again or stay at this hotel. I was double charged at another hotel just last month and they took care of the issue within two days. This place refuses. I like the hotel and have stayed 5 times before to meet up with family while I am here training at NAS Pensacola. It was a good place. However, knowing they cannot resolve this means I will never go back. Please management, don't write a response either, just give me my money back.
Excellent 10.0
Pros: Everything was wonderful. The staff was very kind. Bed was comfy. Breakfast was very tasty.
Cons: That I couldn't have stayed longer in florida! Seriously though, there was nothing I disliked about my stay.
Comfort Inn Pensacola - University Area - Pensacola
Rated #8
8.2
Excellent 8.2
Based on 529 reviews
Details
Reviews
C$ 280

Cleanliness
8.2
Comfort
8.4
Facilities
7.5
Location
8.9
Overall
6.5
Overall 8.0 Excellent
Based on 369 reviews
Cleanliness
8.2
Comfort
8.4
Facilities
7.5
Location
8.9
Overall
6.5
Cleanliness
10.0
Location
10.0
Overall
9.0
Staff
10.0
Value for money
6.0
Cleanliness
8.0
Comfort
8.1
Location
8.8
Services
8.1
Staff
8.4
Cleanliness
5.0
Comfort
6.0
Facilities
6.0
Location
6.0
Overall
5.0
Cleanliness
8.3
Comfort
8.5
Location
8.8
Services
8.3
Staff
8.5
Cleanliness
9.0
Comfort
9.1
Location
9.5
Services
9.0
Staff
8.9
Cleanliness
8.1
Comfort
8.6
Facilities
9.0
Location
8.8
Overall
6.6
Cleanliness
8.1
Comfort
8.7
Location
8.9
Services
8.2
Staff
8.7

Okay 4.0
Pros: The first night was nice
Cons: We stayed 2 nights. First night was good. We got back to the hotel about 9:30 the second night. Trash was not emptied. Coffee was not replenished after that morning. Beds were not made. No fresh towels. For what it cost we were very disappointed. Really feel we were neglected. We do not travel very often but this was very disappointing. May not use Hampton again if this is the kind of service you offer for 160 a night. That is alot and there are other choices out there.
Excellent 8.0
Pros: The orange juice was good and the place was clean. The staff was friendly and helpful..
Cons: Breakfast was not very good. Very few choices.
Excellent 9.0
Pros: The location was convenient, in a pinch it would easily be considered walking distance from the airport. The Fitness Center was well-stocked and everything was as expected.
Cons: The hotel charged an incidental fee outright as opposed to holding a card for incidentals, of which we had none.
Excellent 8.0
Pros: I liked the comfort.
Cons: My reservation was for 3:00 and I did not get into my room until 5:00. Everything was good after that.
Excellent 8.0
Pros: Easy checks in process
Cons: Nothing really
Excellent 8.0
Pros: Lose to Airport for early morning flight, cute decor
Cons: Shower didn’t drain while showering,it filled the tub up, took forever and the sink was same. Need some drano lol.
Excellent 10.0
Pros: Very friendly staff & service room was clean.
Excellent 10.0
Pros: Very kind staff. Hotel was very clean, modern and had great amenities. We used the weight room several mornings. Location was close to mall and restaurants.
Excellent 8.8
Okay 5.0
Pros: Location! Extremely close to the airport. Safe.
Cons: The hide a bed sofa was dirty when we opened it with items on the mattress. No linens on the sofa bed. No pillows provided. The comforter in the closet was dirty and had debris stuck to it. The rest of the room appeared clean.
Poor 1.0
Pros: Nothing!
Cons: The lady on the night shift was unfriendly I said hello didn¿t even reply, in the morning I asked for shampoo she said could not bring it up she was alone. Two little bottles of lotion & no shampoo. One bar of soap instead of two! Would not print receip
Good 7.0
Pros: Friendly staff
Cons: It took them an hour and a half to check us in to our rooms.
Excellent 9.0
Pros: Beautiful view and location
Cons: Lazy and unhelpful morning stuff. Daytime staff was wonderful
Good 6.0
Pros: Proximity to food and activities
Cons: They had a shuttle but only used it for airport so even though food/restaurants were 0.5 miles away, we had to walk with small children to eat. Breakfast was subpar.
Excellent 10.0
Pros: Location
Cons: Bed was hard.
Excellent 10.0
Pros: Staff was very perfessional and helful!
Cons: No, considering the restrictions theyare under.
Okay 5.0
Pros: Clean rooms
Cons: At check in the desk clerk was very rude. We left items in the room and called when we got home to ask about the items, they were not interested in helping and claimed that nothing had been turned in. I feel like someone stole from us...
Excellent 10.0
Pros: Breakfast was great
Excellent 10.0
Pros: everything
Cons: no
Mediocre 2.4
Excellent 10.0
Pros: Everything was positive.
Excellent 9.1
Pros: good location; good bedding
Cons: bathroom sink drained slowly; smelly cigarette containers near rear entrance
Excellent 10.0
Pros: The staff was amazing!
Excellent 10.0
Pros: The location. It's right by the Pensacola airport. I also liked that their airport shuttle is on demand. Any time I need it.
Cons: It was pricey.
Mediocre 3.0
Pros: Location to airport
Cons: Loud refrigerator
Mediocre 2.0
Pros: Good location if you're going to airport early or arriving late from the Pensacola airport.
Cons: The front desk clerk gave me the handicap access room and never mentioned it when checking in, the A/C was non functioning in room, the hotel had no guest laundry facility (as every othe Hampton we've stayed at does), the staff told me that Expecia ordered me the handicap room and could only downgrade me with no concessions, $$ or otherwise because they were full . It was the hotel manager lying to me by saying that either I or Expedia ordered us a handicap room and they have no control and can't do anything about it that bothered me the most. My paperwork clearly showed otherwise. We used to like Hampton inn, but noir now.
Poor 1.0
Pros: Nothing, they refused me at the door after I bought the room, they wouldn't let me check in. So I went and got another hotel and since they wouldn't refund me I called to complain then they said that since I was military they would've let me, AFTER.
Cons: Everything. I'm filing a dispute through my bank.
Excellent 10.0
Pros: price, close to shopping and restaurants. 20 minutes to pensacola beach
Cons: n/a
Okay 4.0
Pros: The breakfast that was provided.
Cons: Yes, when the room was cleaned each day things were not replaced in a timely manner. The tissue was out the first night and the next day the empty container was taken but a new one did not replace it. I also had to go to the desk to get coffee packages.
Excellent 9.4
Pros: The staff was extremely accomodating and very hospitable. The hotel and room were clean and any complaints were handled promptly. I really enjoyed the convenient location.
Cons: I only would recommend an in hotel restaurant!
Hampton Inn Pensacola-Airport - Pensacola
Rated #9
8.0
Excellent 8.0
Based on 369 reviews
Details
Reviews
C$ 282

Cleanliness
8.5
Comfort
8.3
Facilities
8.4
Location
8.4
Overall
8.5
Overall 8.0 Excellent
Based on 301 reviews
Cleanliness
8.5
Comfort
8.3
Facilities
8.4
Location
8.4
Overall
8.5
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.2
Comfort
7.9
Location
8.2
Services
7.9
Staff
8.6
Cleanliness
8.0
Comfort
8.0
Facilities
7.0
Location
7.0
Overall
7.0
Cleanliness
8.9
Comfort
8.7
Location
8.5
Services
8.5
Staff
9.3
Cleanliness
8.7
Comfort
8.5
Location
8.3
Services
8.6
Staff
9.1
Cleanliness
8.6
Comfort
8.7
Facilities
9.0
Location
8.9
Overall
10.0
Cleanliness
8.2
Comfort
8.3
Location
8.4
Services
8.0
Staff
8.6

Poor 1.0
Pros: Nothing!
Cons: nasty, smelly, and OVER PRICED for sure. I feel they need to refund my money, or at least half of it.
Good 7.0
Cons: Room could have been cleaner
Good 7.0
Pros: breakfast was great and cook/assistant was amazing . Very kind and socialable. He took care of everyone with a smile. I enjoyed that the rooms did not smell like cigarettes, Clean and decent rooms . We needed more towels and we had to go get them ourselves which I thought was weird but the front desk African/ American lady was also very kind and helpful.
Cons: The price was kind of high
Good 7.0
Pros: Breakfast was fair. Nice location.
Cons: Omelet
Good 6.0
Pros: People and surrounding
Cons: Bed was definitely uncomfortable
Good 7.0
Pros: Everyone staff member there was so friendly and helpful . Please give them all a raise , they all deserve one . That brick and mortar building isn’t what makes Marriott money , it’s those dedicated employees .
Cons: They could utilize a quieter door closing system. Anytime anyone on the floor opens or closes their door , everyone else on the floor hears it very loudly as well . The sheets and towels could b replaced . Both were extremely thin . There was some mold around the tub in bathroom.
Excellent 8.0
Pros: Friendly staff, convenient access to I-10, quiet room at end of hall.
Cons: Breakfast area is very crowded and small.
Okay 4.0
Pros: The staff was very sweet. Had to get more towels and they brought them quickly. The location was great and convenient for anything we needed.
Cons: The beds were doubles. When one person moved, the whole bed moved. We got very little sleep because all the traffic noise from the outside came in. The windows need to be replaced. It was almost like the window was open but it wasn¿t.
Poor 1.0
Pros: Only 1 staff member was helpful ,the indoor pool and location
Cons: Too much to type
Excellent 10.0
Pros: Everyone was very nice and helpful
Cons: No
Okay 4.0
Pros: The price was less than $--- which is good considering rooms were not being cleaned, we had to beg for towels and the breakfast was a brown bag of snacks
Cons: See above. We had to ask for toilet paper and trash bags, room could’ve been more clean and we ended up buying breakfast every morning. Also don’t do double beds with teens-they were entirely too small.
Good 7.0
Pros: Location
Cons: Didn't spend much time there
Mediocre 2.0
Pros: It had a waffle maker.. And hot coffee.. Very day old cake, muffins, people socializing in Hall ways at night, horrible location heard every racing car engine, ambulance, NO PARKING..I WILL NEVER RECOMMEND THIS HOTEL!!!
Cons: It was so out dated, king size bed with Full size pillows, Stinky bedspread,room was dirty,mold in bathroom, USED Kleenex box,long hairs in bathroom, and shower, and was the LOUDEST!Kids screaming in hallways..doors slamming all hours of the night,
Excellent 10.0
Pros: The continental breakfast was delicious. All the staff was amazing and very polite.
Cons: None
Mediocre 3.0
Pros: 'The bed was comfortable
Cons:  the clerk has a very unfriendly attitude he gave me the impression he did not want to be bothered on the second night we came back from the beach at 730 pm our had not been serviced. The lobby said I told Teresa not to clean our I never told anyone
Excellent 9.0
Pros: The hotel was very nice and clean. The staff at the front desk was polite and very helpful. Breakfast was sufficient.
Cons: The only negative thing is the hotel is right alongside the highway, so you can hear the traffic and it is really loud at night due to the "drag racing" by teenagers at the red light.
Mediocre 2.0
Pros: The hotel staff was very friendly. They greeted us very nicely.
Cons: The room they gave us had rat feces on the couch and on the chair. Upon further investigation I could tell that the room had not been cleaned in a couple days. Also the elevator broke down during the night but, was fixed that morning.
Mediocre 3.0
Pros: Close to restaurants
Cons: The inside pool it was so hot in there could not swim comfortable.
Excellent 10.0
Pros: The location was close to restaurants, shopping center and the interstate.
Cons: It can be missed when exiting I10. But, the service, room and breakfast were all very good.
Excellent 8.0
Pros: That it had all stores around.
Cons: The pool the water was to cold.
Poor 1.0
Cons: The fact that I was charged twice for my stay here. --- dollars for 3 nights I could have stayed in a badass hotel not this place. I will never be back
Okay 4.8
Pros: Not much
Cons: Staff nowhere to be found, both at the front desk or on the phone. Staff refused to accommodate a simple request that someone check for a lost item in a room already vacated. I do not recommend anyone stay here.
Excellent 9.1
Pros: The hotel was a decent value, and it seemed clean and well managed. All staff members were kind and overall the experience was good.
Cons: The hotel is right off the interstate; as in, you drive straight off the ramp into the parking lot. That was a little confusing and kind of a pain, but maybe not really their fault. Also, I had difficulty finding the laundry room.
Excellent 10.0
Pros: VERY CLEAN!!! Very Friendly & Professional staff upon arrival.
Cons: N/A
Fairfield Inn Pensacola - Pensacola
Rated #10
8.0
Excellent 8.0
Based on 301 reviews
Details
Reviews
C$ 258

Cleanliness
8.2
Comfort
8.3
Facilities
7.7
Location
8.8
Overall
7.7
Overall 7.8 Good
Based on 401 reviews
Cleanliness
8.2
Comfort
8.3
Facilities
7.7
Location
8.8
Overall
7.7
Cleanliness
8.0
Comfort
8.4
Location
8.8
Services
8.1
Staff
8.7
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.0
Comfort
7.6
Facilities
6.8
Location
8.0
Overall
6.8
Cleanliness
8.2
Comfort
8.3
Location
8.9
Services
8.1
Staff
8.7
Cleanliness
8.6
Comfort
8.3
Location
8.4
Services
8.1
Staff
8.8
Cleanliness
8.1
Comfort
8.2
Facilities
10.0
Location
8.9
Overall
10.0
Cleanliness
8.2
Comfort
8.1
Location
8.6
Services
7.8
Staff
8.6

Excellent 10.0
Pros: I like that our dog was able to stay with us.
Cons: It didn't have a microwave in the room
Good 7.0
Pros: Didn't see the hotel room because of the broken elevator. The lobby was being repaired but the eating area looked good. It was clean.
Cons: Elevator was broken. Staff was nice but didn't inform anyone until asked about the Elevator 🤔. That was disappointing. We had to make other accommodations.
Excellent 9.0
Pros: The property was close to the mall and restaurants.
Cons: We had an issue with our toilet but it was fixed in no time. :)
Excellent 8.0
Pros: We had a few issues at check in, our room was the last one left and the AC was out, which was a huge bummer. However, the staff was very kind and accommodating, they got us a box fan and a swamp cooler for our room. They refunded us half the room rate as well and gave us 18k points for a free night in the future. Overall, it was a good stay. We were only here for one night, so it wasn’t that big of a deal. The staff was very kind and I understand that they did everything they could to make it a good night for us!
Excellent 10.0
Pros: Everything. Clean, staff was amazing and I was very comfortable.
Cons: Nothing
Excellent 9.0
Pros: The decor,the comfortable bed and the breakfast
Cons: The fact that there was no microwave in the room.
Excellent 10.0
Pros: Location
Poor 1.0
Pros: Location and beds
Cons: I do NOT recommend it¿s dirty and staff doesn¿t care and I had unexpected charges for nothing. The room smelled of BO and the other MOLD and it was wet from condensation.
Good 6.0
Pros: Convenience and location were great for our needs.
Cons: I left my phone behind and the staff did not turn it in so one of them stole the phone.
Okay 4.0
Pros: Staff was friendly
Cons: Toiletries were missing (shampoo), and we were given a giant dial soap for the bathroom. We asked for towels but had to go to the front desk. Lightbulb was out. Light fixtures were covered in rust. It wasn’t so great and we wouldn’t stay the
Poor 1.0
Cons: I paid for a suite and got a regular room. I did not get any money back I did not get what I wanted. Hotel was mediocre at best
Poor 1.0
Pros: The kindness of the staff. Being that we had to be moved three times to find a room that was my acceptable but definitely not happy with the whole stay.
Cons: The hotel was discussing and not clean at all. Their fryer wasn’t working. Their stove/oven went out. They need to remodel and have it cleaned completely. With Covid-19 they should have had it spic and span and it was gross staying there.
Okay 5.0
Pros: Location
Cons: This hotel is in declining condition!
Excellent 8.0
Pros: Big spacious room!
Cons: The carpet needs cleaning.
Excellent 10.0
Pros: Pleasant staff & proximity.
Cons: N/a
Excellent 10.0
Pros: Easy check in process, welcomed pet, great stay overall
Cons: None
Okay 5.0
Pros: nice staff
Cons: breakfast could be better...egg whites, more hot options way too expensive
Excellent 10.0
Pros: The hotel is modern and close the many things.
Cons: The rooms need better cleaning, especially the rugs n dust. The rooms should have a microwave in then. You have to go to main floor to use communal microwave which isn't clean.
Excellent 9.0
Pros: You can walk from airport and then they have a van that can take you to places close to the hotel like restaurants, mall, Sacred Heart Hospital
Cons: It can be a little pricey at times for what you get
Good 6.0
Pros: Location
Cons: Staff was untrained, no coffee brewed in am, housekeeping didn’t bring items requested
Excellent 10.0
Pros: Great breakfast, most friendly staff and clean facility
Cons: None
Excellent 9.0
Pros: location and clean
Cons: price was too high
Okay 5.0
Pros: So close to airport and VERY nice guy operating shuttle. Room was very clean
Cons: The lady on the front desk at 4am was rude. She was rude to and the guy in front of me. When I asked about the shuttle she told me he was busy making cinnamon rolls and I'd have to wait. He overheard her and quickly came to the rescue.
Excellent 10.0
Pros: You cannot go wrong with choosing this hotel, they hold themselves to a higher standard, staff is extremely friendly, any problem you have the staff will make sure to fix it right away! Overall I always have a great experience here!
Mediocre 2.0
Pros: brand
Cons: mold smell, ac system need to be examined
Mediocre 3.0
Pros: the location the room was spacious
Cons: tv didn't work the phone in the room called 911 when you tried to call, the a/c unit very noisy, staff didn't know how to check me out.Room was almost $--- a night definately not worth the price.
Good 7.1
Pros: The room I reserved was available this time but we did call to inform them we would be late and asked them to not give our room away
Cons: Found out in the late evening hours that the toilet would not flush. Called the front desk and was told maintenance had gone home I asked them to just bring me a plunger I was told it was locked in the maintenance office. The girl at the desk said she would move us then asked if I was a Hyatt Gold member (I am not) then was informed they couldn’t move us but would comp the bill from the restaurant and sorry for the inconvenience. It would have been much more than an inconvenience had the water actually ran over from the toilet
Good 6.0
Pros: Convenient to the airport Friendly staff Good breakfast
Cons: I reserved a king room but ended up with a double queen that was also a pet friendly room ,I was not traveling with pets. I turned down a queen room for a cheaper rate because I wanted a king bed.This room cost the same as the king ,I reserved thru hotels.com which was non refundable the manager did comp us a couple of drinks at the bar. I think I'll stay somewhere else next time
Excellent 8.0
Pros: Easy check in Pleasant staff Clean comfortable room Breakfast buffet
Cons: No one at the counter to check out early in the morning (6:00 am) Just had to drop the key cards on the desk and go didn't have time to wait . I can see a potential problem with that. Maybe put a secure box there if there won't be anyone at the desk at that time
Excellent 10.0
Pros: We loved the modern look of the rooms.
Hyatt Place Pensacola Airport - Pensacola
Rated #11
7.8
Good 7.8
Based on 401 reviews
Details
Reviews
C$ 343

Cleanliness
8.2
Comfort
8.2
Facilities
7.6
Location
8.7
Overall
7.2
Overall 7.6 Good
Based on 120 reviews
Cleanliness
8.2
Comfort
8.2
Facilities
7.6
Location
8.7
Overall
7.2
Cleanliness
7.0
Comfort
7.0
Facilities
7.0
Location
7.0
Overall
8.0
Cleanliness
2.0
Comfort
8.0
Facilities
4.0
Location
8.0
Overall
2.0
Cleanliness
8.3
Comfort
7.9
Location
8.6
Services
8.1
Staff
8.6
Cleanliness
10.0
Comfort
8.0
Facilities
10.0
Location
10.0
Overall
9.0
Cleanliness
8.0
Comfort
8.3
Location
8.5
Services
7.8
Staff
8.3
Cleanliness
8.3
Comfort
8.5
Location
9.3
Services
9.3
Staff
8.5
Cleanliness
8.8
Comfort
8.6
Location
8.8
Services
8.4
Staff
9.2
Cleanliness
8.0
Comfort
7.5
Location
7.5
Services
7.8
Staff
8.3

Good 7.0
Pros: The employees were very friendly and helpful all throughout our stay
Cons: The refrigerator did not work, garbage disposal did not work.
Okay 5.0
Pros: The hotel was pet friendly and the staff was very nice.
Cons: The pet fee was non refundable, we had left over food in the fridge when we got there, there was no shower curtain, overall just way overpriced!!!
Excellent 8.0
Pros: Love the location and staff was always amazing!
Cons: Unfortunately the bed was a little rough on my back by the end of the week.
Poor 1.0
Pros: Nothing
Cons: When I arrive they didn’t have the right room that I pay for the AC is making all kind annoys they couldn’t give any extra blankets the bathtub was not really clean i’ll never go back
Excellent 10.0
Pros: The friendliness of the staff and guess.
Cons: Wasn't able to get in the pool.
Okay 5.0
Pros: Good breakfast to say we in the middle of a pandemic
Cons: The front desk clerk Brandy rude not q lot of knowledge and very cold shoulder she didn't care to make aure imy family was comfortable aa if we were in here way or delaying her from some more important didn't appreciate that at all
Excellent 8.0
Pros: It’s quiet
Cons: No house keepers so we had to get everything out self , rooms wasn’t how I expected it to be
Excellent 9.0
Pros: Location was great, full kitchen, comfy beds.
Cons: NOT CLEAN. Dirty shower! Brown dried soap bubbles on shower walls,red strands of hair in shower. Bring your cleaner. Also, the maid cleaned a room next to ours with no mask. Corona-virus lingers up to 3 hrs. I declined room service. Risky during pandemi
Poor 1.0
Pros: I hated pretty much everything.
Cons: Room is not as described. There's no way that room can fit 4 adults comfortably.
Okay 4.8
Pros: The bed was comfortable. That was it.
Cons: We had black mold in our room and in one closet, we could smell mold badly coming from inside and sure enough, there was a giant hole cut out in the room. It was like no one bothered to clean it before we got there.
Excellent 8.5
Pros: Plenty of room for the two of us.
Cons: There was no dish soap or dish rag in the kitchen.
Excellent 9.0
Pros: It was clean, the shower was great, the bed felt so good, and the to-go breakfast was decent.
Cons: No.
Mediocre 3.0
Pros: It was easily accessible.
Cons: It was unclean and there were no sheets/pillows provided for the sofa bed despite asking before hand.
Mediocre 3.0
Pros: Nothing.
Cons: No cleaning service. A hot breakfast was promised in the advertisement. We got a bag with a small water, small juice, trail bar, and a pastry. Just one small problem; both I and the wife are diabetic, so we could only drink the water. Bed wasn't a queen.
Excellent 10.0
Pros: Cleanliness
Excellent 9.0
Pros: The staff was great. We were going to stay two night but extended our stay and they were very accommodating. The room was exactly what I expected for the price and location. This location worked for us And was only 25 min. to the beach.Close to everything
Cons: Our garbage dispose was broke, everything else was great.
Excellent 8.0
Pros: size with amenities
Cons: allowing open pool during this "special time of social distancing" as a loud family with 2 young kids woke us up too early on a a Sunday morning (day designated as "day of rest")
Excellent 9.0
Pros: Clean room with amenities.
Cons: Nothing
Poor 1.0
Pros: We had no t.v. for 3 days and they did nothing for us.The bath tub were not clean for 3 days.Iwill like to get back some thing from them.
Excellent 9.0
Pros: The staff are very friendly and the room is comfortable.
Excellent 10.0
Cons: No.
Okay 5.0
Pros: Location
Cons: That they charged my card so many times and my sisters card because of a bulb 'deposit 'still they overdraft my account thanks to the receptionist that had no idea what he was doing and make us feel so unwelcome
Good 7.0
Pros: The staff was great
Cons: We woke up with bites on our legs
Excellent 10.0
Pros: Everything was just right!
Cons: No.
Poor 1.0
Cons: The night manager was extremely rude and unwilling to work with us. The room that was booked was a queen bed only and we had 2 adults & 3 kids. She told me to book another room and told my husband that she could refuse us a room, the room was prepaid.
Excellent 9.0
Pros: The cleaniness
Cons: I do not have any bad things to say
Excellent 9.1
Pros: The staff was friendly and the rooms and hotel were clean. The bathroom was much bigger than I had imagined it would me.
Cons: The parking was very limited. The first night we got there a little late and had to park in between two trees in the grass closer to Springhill than our own hotel. The bed was also a little too firm for my liking.
TownePlace Suites by Marriott Pensacola - Pensacola
Rated #12
7.6
Good 7.6
Based on 120 reviews
Details
Reviews
C$ 273

Cleanliness
7.5
Comfort
7.6
Facilities
7.8
Location
8.1
Overall
6.9
Overall 7.1 Good
Based on 1,886 reviews
Cleanliness
7.5
Comfort
7.6
Facilities
7.8
Location
8.1
Overall
6.9
Cleanliness
9.0
Comfort
9.0
Facilities
8.0
Location
8.0
Overall
9.0
Cleanliness
6.0
Comfort
8.0
Facilities
8.6
Location
7.6
Overall
6.6
Cleanliness
7.4
Comfort
7.5
Location
8.1
Services
7.2
Staff
8.2
Cleanliness
9.0
Comfort
10.0
Facilities
9.0
Location
8.0
Overall
8.6
Cleanliness
8.5
Comfort
9.5
Facilities
9.5
Location
8.0
Overall
6.5
Cleanliness
7.6
Comfort
7.6
Location
8.1
Services
7.2
Staff
8.2
Cleanliness
7.7
Comfort
7.7
Facilities
10.0
Location
7.7
Overall
10.0
Cleanliness
7.6
Comfort
7.6
Facilities
5.4
Location
8.1
Overall
5.7
Cleanliness
7.6
Comfort
7.6
Location
8.2
Services
7.1
Staff
8.1

Excellent 8.0
Pros: Very comfortable room and clean just how I like it.
Cons: I thought the staff rather incompetent. They didnt tell me I had to have a $300 cash deposit since I was an in-town resident which delayed my check-in. Then when I was leaving to checkout, I had to remind them that I put a deposit down so I could be reimbursed. Good thing I remembered.
Mediocre 2.0
Cons: It took 45 minutes to check in. Then went to entrance B to get to are room the stairway smelled like a litter box carpet was dirty. Hotel did not look like the pictures. In the morning house keeping knocks on are door at 8:30am we are on vacation why would I want house keeping to clean my room at 8:30 in the morning. Then the 2nd night when could not get in to are room the key cards didn't work. Walked back to the desk 4 time trying different keys. The person at the front desk was trying to help but didn't know what to do. He had no numbers to call for maintenance to come fix door because battery was out. No Manger would answer his phone call. 2 hours later we got into are room. He gave us the master key. Then someone comes knocking on are door at 8am to fix door. I told them to come back because we didn't get into are room until 2am. So knocking at 8am to wake us up is ridiculous. Never received a call from manager to apologize. Then Tuesday we get back to room and same thing key cards would not work again. After walk I no back and forth to front desk to try different keys. We needed maintenance again to change battery in door. It wasted another hour of my time.
Good 7.0
Pros: The breakfast was good. The pool was good but could use little cleaning up around and inside.
Cons: The gym weights was broken and was looking forward of using. The tv was I say the worst! Needs new upgrades tv’s, most channels were either in Spanish, the sound at all or had a narrator. Very disappointed on the tv the most. The bar was only open 3 days, just one out of the five night stay.
Mediocre 3.0
Pros: Marijuana smell every time we walked in the hallways with our kids. Floor carpets were disgusting.
Cons: Paid money for King Suite and only had a microwave.
Good 7.0
Pros: Nice bar with friendly staff. Game area was nice too
Good 7.0
Pros: The pool was nice the the first 3 mornings we were there a gentleman was serving up biscuits and gravy with sausage and cheese grits. He was very nice polite and funny. The 4 morning there the lady was rude didn't serve anyone "which I could dish my own that's fine" but appeared annoyed when asked if there was anymore food at all hours before breakfast closing. Double beds were only a size full not queens, but were surprisingly comfortable.
Cons: The hallways and bedroom floors need a good shampoo or replacement. They just vacuum or sweep only. We stayed 4 days and every day we would come in you could see piles of carpet fresh powder throughout the halls trying to hide the smell. Yes smell. But it would stay there all day. I heard people complain in the lobby of all the Marijuana smell in the hallways. I not a smoker but that smell didn't bother me as much as the moldy mildew smell did. Besides from the first 3 mornings breakfast server guy. It seemed like the rest of the staff hated working there.
Mediocre 2.0
Pros: Well it beat sleeping outside.
Cons: Place was a wreck posion ivy everywhere in the middle part by the pool and gazebo. Charged me a deposit that i never got back and no communication as to why. If I don't get my 100$ deposit back I will call the better business bureau. I feel like there may be some under handed business practices going on and the owners are apparently not aware of.
Mediocre 2.0
Pros: It was quiet
Cons: They rented me a room that didn¿t have a phone or an alarm. When I requested a phone they were not able to provide one. They were not willing to work with me at all with the problem.
Poor 1.0
Pros: Location and breakfast was ok
Cons: Old musty smelling hotel definitely over priced Hair was all over shower and not worth the price it needs remodeling .
Excellent 8.0
Pros: Clean and comfortable
Cons: No
Poor 1.0
Pros: They had an available room - should have been the first red flag.
Cons: Can't express this in 255 chars. In short, the hotel suffered massive damage in the hurricane, so major repairs everywhere, and you have to sign two 10-item contracts about what you'll get billed for if you do certain things.
Mediocre 3.0
Pros: We were able to cancel our stay before the cut off time.
Cons: This location did not appear clean or safe when we arrived. We decided to cancel our reservation and find a different hotel.
Okay 5.0
Pros: It was a place to stay on the way out of Florida that was priced for that.
Cons: I did not like the bed or bedding. Didn¿t get much sleep.
Good 7.0
Cons: The $100 deposit and no elevator.
Good 6.0
Pros: The view
Cons: Kind of dirty, found cockroach, musty smell
Excellent 10.0
Pros: It is ok
Cons: Everything was really good
Excellent 10.0
Pros: All of the staff were very nice, they still have a breakfast they offer, and it was very clean. Very impressed.
Okay 4.4
Excellent 8.0
Pros: Beds were very comfortable.
Cons: Limit on hot breakfast.
Excellent 9.0
Pros: The pool was nice and clean. the room was clean and staff very nice
Poor 1.0
Pros: Near the airport
Cons: Shower was still dirty, walls had prints all over, maintenance man came unexpectedly into the room for a toilet issue which was never reported by us, we had just checked in. Smelled like weed throughout our hall.
Okay 4.0
Pros: I had a bed to sleep in.
Cons: Breakfast was a joke
Poor 1.0
Pros: Location and staff
Cons: The room had roaches.. the mattress was sinking in in the middle like the it¿s been folded like a taco. You can hear music coming from other guest rooms (loud) and what was served from breakfast we dnt eat and no other option.. orange taste like coffee
Okay 5.0
Pros: The staff were friendly and tried to be helpful.
Cons: Management needs to inspect and supervise staff and building maintenance(Poorly done repairs). I had to ask three times to get a blanket, the beds only had sheets never got a blanket. The complimentary soap was so small and thin it was hard to use.
Excellent 10.0
Pros: the view is amazing and it¿s very clean.
Cons: no
Okay 5.0
Pros: Everybody was nice too us except
Cons: The red head lady she was so rude and nasty too us
Excellent 10.0
Pros: The hotel was clean and the staff was very helpful.
Okay 5.0
Pros: Bed were nice
Cons: Breaker box, microwave, did not were mask staff, car alarm was goibg off , dust in the chair old
Excellent 8.0
Pros: View
Mediocre 2.0
Pros: Location
Cons: My room is leaking with water and they told me the maintenance man be in at 9:00 am.but I called around 6:30am
Mediocre 2.0
Pros: Location
Cons: Bed bugs it's very bad
Excellent 10.0
Pros: Smells good! Breakfast. Nice staff.
Cons: No.
Poor 1.0
Pros: It was close too my job
Cons: Yes the sliding door latches was broking only 2 scews was present 4 screws where missing. we were afraid 2 stay in the room. NO SUCURITY
Poor 1.0
Pros: Nothing specific.
Cons: The guests next door to us kept trying to get into our room through the adjoining door and then through the patio door. We had to deal with this at 2am. The hotel staff did not seem concerned and only opted to move us after we called back a 2nd time.
Excellent 10.0
Pros: Staff and location
Cons: Layout of the rooms. Back entrance where we we located was not locked and anyone could walk in. Felt very uneasy because it was so hidden from view.
Poor 1.0
Pros: It was close to my job
Cons: I was over charged
Okay 4.0
Cons: Older renovations. Noisy parking and patio areas including children until 130am. People hanging and smoking right outside rear sliding door where smoke could be smelled in room. Won't stay here again.
Okay 5.0
Pros: easy to get to and decent view
Cons: Bed was hard as a rock and I like a firm bed. The young lady checking me in was less than friendly.
Poor 1.0
Pros: Local drug dealers on site for quick access if you needed any illegal drugs
Cons: No towels at all in room, bathroom light did not work, lines from the 60’s with cigarette holes throughout... ac vent filthy , lamp shade broken and people outside at 345am raising hell. --- dollars is outrageous for this dump..
Mediocre 2.8
Okay 5.0
Cons: The room smelled like mildew
Poor 1.0
Pros: Nothing.
Cons: The hotel is infested with cockroaches. Definitely needs extermination.
Mediocre 2.0
Pros: Location. That's all.
Cons: Literally 5 minutes into checking into our room and a cockroach was crawling up my window curtain. I proceeded to kill it and take it to the front desk and they acted like it was no big deal at all. I will never book with this hotel again. Gross!
Okay 5.0
Cons: I lot of people smoking in the pool area I smell marijuana I don't like that because I have kids I don't think that this place is good for families with little childrens. No breakfast too😔
Good 7.0
Pros: Comfortable bed and nice pool area.
Cons: No breakfast, loud doors, smelly hallways, not much nearby.
Okay 5.0
Pros: Not very much. I have paid half as much and had a better quality stay. Didn’t get continental breakfast that’ was part of choosing the hotel. Crazy way to get luggage to room,had to go in through outside sliding glass door with luggage. Do n
Cons: Was disappointed with the price versus,location. Not near the beach,but still overpriced,although discounted. The toilet seat was loose,the toilet wobbled,and the bathroom floor seemed to have a film that you seemed to move on like grease.
Mediocre 3.0
Cons: Picture looked different from reality.
Poor 1.0
Cons: They gave my room to a customer after had entered, saw it was taken already I do not like the idea that the management staff didn’t have me as checking even after they charged me air conditioning stopped I asked for points to my accountwas told th
Mediocre 2.0
Pros: Great location, staff was personable.
Cons: Bathroom room door was the wrong size so it would not close, the toilet did not have a lid. The comforters on the bed were very thin. The room smelled like old smoke. There was moldy food under one of our beds.
Good 6.0
Pros: Location
Cons: Could not use TV. Upon turning it on, the screen said no signal
Good 7.0
Pros: Breakfast
Mediocre 3.0
Pros: Front desk staff was always kind, breakfast was good.
Cons: Good Afternoon, My family and I stay with you all July 19-24th, our reservation number was -----. We weren't expecting the best as this hotel was a 2.5 star hotel BUT we also weren't expecting the poor quality that we received. We are not a very pic
Mediocre 3.0
Pros: Bed and pillows very comfortable.
Cons: Water on patio where you walk in room from crack in ceiling above. Carpet soaked from under air conditioner to door wall. Room across hall from the ice machine that constantly ran not to mention when people got ice. Table in room broke. Room 133
Mediocre 2.0
Pros: Nothing - even the remote and box on TV had issues.
Cons: It needs to be a lower star level. I have stayed here over the years and it has slowly gone down hill. It has gotten really really dirty. Holes in bathroom doors. I had the last guest clothes still hanging in bathroom. Knob for sink wasn't attached......
Good 6.0
Pros: Close to highway. Private balcony was nice. Great drink specials. Staff is nice and chill.
Cons: Our room was not very clean. There was a used tissue next to the bed that was not cleaned up.
Okay 4.5
Pros: Breakfast was good
Cons: Front desk attendant at check in was borderline rude / unpleasant
Good 6.0
Pros: location
Cons: was acceptable
Good 6.0
Pros: Close to the Interstate, decent breakfast
Cons: Sonewhat rundown and depressing
Good 7.0
Pros: Central location.
Cons: The bar was boring. Two bartenders and 10 total guests and you had to go to the bar to get your own drinks. Lazy lazy lazy. Slow moving trains with loud horns rumbled by in the middle of the night.
Good 7.0
Pros: It was quiet no
Mediocre 3.4
Pros: The breakfast buffet was about it
Cons: It started from the moment i was checking in. There was an altercation in the lobby between two individuals that was something I dosing care to see only to find out that my room was gonna be adjacent to the same couple. Upon getting my room key I drove around to the location of my room and my key wouldn’t work. So I had to go back to the counter to get in straitened out. Finally after getting settled in my room I was keeped up from the couple from the lobby. The walls were so thin you could here everything. Also the AC would work intermittently throughout the night as well. The next day after i returned from the beach I tried to get into my room only to find that the key wouldn’t work...again. After that I was determined to check out early. I had originally plan and had booked my stay for three days. Now since it was booked through a third party I now have to try and get my refund throug them. I had used getaromm.com and have been in contact with them to explain they whole ordeal and how unsatisfactory i felt the stay was. They are now waiting for the hotel to reply back to there inquiry. I have tried to call that hotel numerous times and cannot get through to anyone. I will not being staying with them any more
Excellent 8.8
Pros: The staff were friendly and helpful
Excellent 10.0
Pros: The location was awesome giving us access to more than just the beach. We had our boat and had no issue parking onsite. The hotel had an entertainment area with pool tables and other activities. All in all we were very pleased.
Okay 4.0
Cons: Old and outdated rooms. Killed a brown recluse spider in bathroom
Good 7.4
Pros: The location wasn't too far from anything. The beach was a nice 20 minute drive along the bay. Downtown was a 10 minute or less drive. The breakfast was good. The staff was really nice and friendly. The lady at the front desk even have us some air freshener b/c the room had a little stuffy smell. We would stay again.
Cons: The beds were hard. The double queen beds was more like two full size beds. Although the hotel is on the bay, you can not see it from any of the rooms.
Excellent 8.0
Pros: Clean room and great breakfast
Cons: Too many kids in the pool.
Good 6.0
Pros: Good price
Cons: Bed was very used, room was musty and didn't get cleaned
Okay 4.5
Pros: I liked the location and comparatively reasonable rates. Some of the staff were friendly, although most unresponsive to problems incurred.
Cons: Waited for a long while to check in (check-in process took 35 minutes+), even after calling for reservations several weeks in advance. The front desk was understaffed, while knowing that it was a big booking day (Blue Angels Performance). When I got to my room, I found obvious urine on the seat of the bathroom stool. Went to the phone to call the front desk, and the phone didn't work. Had to walk down to the front desk to tell them of the problems, and had to wait in line another half hour simply to be told that "Sorry, we are very busy and will put your needs on the long list." And yet, I was a paying customer who spent 10 hours driving, and just wanted to use the bathroom in the room I had already paid for. Left for four hours, and upon my return these items were fixed. When I pulled down the bedspread to sleep, it appeared that the sheets had not been changed ( wrinkled in a bunch near the center of the bed). Fortunately, it was a double room, so I was able to sleep in the other bed which didn't look so bad. Then the neighbors with multiple children staying in their room started in. They were loud and inconsiderate. I walked back to the front desk and politely requested a room change, and was told they had none left. Once again the only real response I received was the typical " Sorry" which by this time began to sound like "Your tough luck". Went back into my room to take a long awaited shower. looked up to see black mold on the bathroom ceiling.Where I come from, this is considered quite detrimental to a person's health. But what could I do? They were fully booked as were all other hotels in the area because of the air show. So I grab a towel for the towel rack, and a big ole cockroach jumps out. I scream, throw the towel to the floor and kill the insect. This time, I tried calling the front desk to at least have the smashed insect removed, but no one answered the phone. So. I went down the next day to get more towels and report the incident. The front desk attendant went back to the back three times, bringing our washcloths, bath mats, and hand towels for me to use after a shower. I explained that I was in need of BATH towels and none of the items he was bringing out would work. He calls someone else who disappears into the laundry room for about 5 min. and finally brings out two bath towels. Another insincere "Sorry" followed. By this time I'm tired, aggravated, and just want a shower Went back to the room, showered, dried my hair, etc., then comes the front desk guy knocking on the door with the towels I had requested over an hour before. It didn't end there, either! The last night of my four night stay, the keys didn't work leaving me to carry the bags I had with me all the way to the front desk. I commented to the new front desk attendant that incidents were occurring every day, and this was supposed to be a leisurely vacation for me. She told me she would report this to a manager. Never heard from on.
Good 6.8
Pros: Big rooms, comfortable bed, balconies were a nice touch, staff very courteous and friendly.
Cons: No elevator, loooong hallways, idiots setting off fireworks at 1:00 AM.
Excellent 9.4
Pros: Good location and fair price. Very friendly staff
Excellent 9.7
Pros: Location right next to I-10, clean hotel, continental breakfast, non-smoking room. Good hotel, perfect for long way drivers.
Cons: The guy in the front desk was not as nice as expected in a hotel. He didn't know that a fast food restaurant across the street was open at some time of night and we had to discover it by ourselves. He needs to know more about the hotel surroundings.
Excellent 10.0
Pros: We'd mistakenly arrived at the wrong Quality Inn and the receptionist was accommodating and understanding. She called all the other Quality Inns in the area to find the one we had booked.Upon arriving at the correct motel the receptionist there again proved helpful and changed our rooms to a ground floor for easier access.
Excellent 9.1
Pros: Room was quite nice, had very comfy sheets and the shower was even better! Water temperature was everything and more, breakfast wasn't as bad what you would think either. Overall my stay was worth the money.
Cons: The sink knob was broken when I came in. Other than that, good hotel and nice staff.
Excellent 10.0
Pros: The staff was very friendly and this hotel is in a very safe environment. Pensacola beach is only 16 miles away. I'll definitely be coming back
Quality Inn & Suites Pensacola Bayview - Pensacola
Rated #13
7.1
Good 7.1
Based on 1,886 reviews
Details
Reviews
C$ 205

Cleanliness
6.5
Comfort
6.7
Facilities
4.5
Location
7.6
Overall
4.0
Overall 6.8 Good
Based on 414 reviews
Cleanliness
6.5
Comfort
6.7
Facilities
4.5
Location
7.6
Overall
4.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
2.0
Location
2.0
Overall
2.0
Staff
2.0
Value for money
2.0
Cleanliness
6.6
Comfort
6.8
Location
7.8
Services
6.5
Staff
8.0
Cleanliness
4.0
Comfort
4.0
Facilities
4.0
Location
4.0
Overall
4.0
Cleanliness
6.4
Comfort
6.8
Location
7.5
Overall
2.0
Services
6.6
Cleanliness
6.6
Comfort
6.4
Location
7.3
Services
5.5
Staff
5.8
Cleanliness
6.5
Comfort
6.7
Facilities
2.0
Location
7.5
Overall
2.0
Cleanliness
6.7
Comfort
7.2
Location
7.7
Services
7.0
Staff
8.0

Mediocre 2.0
Okay 5.0
Pros: Staff was wonderful.
Cons: burned out light bulb bedside phone didn't work
Poor 1.0
Pros: The front desk person was nice though.
Cons: Our nightstand was broken as well as the drawers under the TV, there were dirty clothes in the drawer when we opened the one that had a top. The mirror was filthy so was the shower curtain. The hall had garbage piled up and the price was astronomical. We had someone in the hospital so I didn't have time to shop around nor complain at the time. We were focused on our family.
Excellent 8.0
Pros: The location was good and the staffs were friendly. COVID safety protocols were well maintained.
Excellent 9.0
Pros: The check in process was very pleasant..I was greeted by a very informed Front Desk lady.
Excellent 9.0
Pros: N/A
Cons: N/A
Poor 1.0
Pros: Absolutely NOTHING
Cons: EVERYTHING
Mediocre 2.0
Pros: Staff was very nasty and unprofessional
Cons: Location
Excellent 8.0
Pros: Breakfast wasn’t available because of COVID . Customer service was great, cleanliness was great. Very comfortable, planning to stay again soon!
Cons: A couple of things.. no trash can was available in room, only in bathroom. Coffee maker wasn’t available due to insufficient materials..
Mediocre 2.0
Excellent 10.0
Pros: The staff was friendly and courteous. The room was clean and the hotel was also.
Poor 1.0
Cons: Very very bad. Everything was dirty. Very old carpet, old pillows. Is not maintain. I made a reservation on line, when I checked in was very late and unable to get a different hotel is the only reason I stayed
Mediocre 2.0
Pros: The staff was friendly
Cons: The room was missing the T.V. remote. The dresser was damaged with pieces of it sticking out into the room. The light over the closet was flickering constantly. The kitchenette was dirty, the floor was dirty, the fridge was dirty.
Good 7.0
Cons: It was hard closing the curtains to keep someone from looking inside the room. A lot of transient people stay here
Poor 1.0
Pros: Staff
Cons: The hotel was filthy and smelled like weed and cigarettes!
Poor 1.0
Pros: Nothing
Cons: It was filthy. The room looked like it hadn’t been cleaned in over a year. There was trash under both beds and the tub did not drain properly.
Good 6.0
Pros: Cheap
Cons: Tried to say hotel was booked. Did finally get room though
Excellent 10.0
Pros: Clean
Poor 1.0
Pros: There is nothing to like about this hotel from my and my wife's point of view. We left and did not stay here. I'm 72 and with the coronavirus we were terrified. I expect a refund for this reservation and I would hope you have a representative check.
Cons: The lobby was filthy. They gave us a room and there was vomit on the window sill!! I have photos. While we were checking in an ambulance came in and EMT's ran through the lobby and brought a woman out on a gurney gasping for air. It was horrible! We left!
Excellent 10.0
Pros: Hotel employee is the best hotel front desk woman ever!! Give her a raise she deserves it
Mediocre 2.0
Cons: Dirty , smelly rooms , dog poop outside poor maintenance , shady people
Excellent 10.0
Pros: The staff is wonderful here.
Cons: They run short in the grab and go breakfast items alot
Excellent 10.0
Pros: The staff is amazing here.
Cons: The breakfast stuff is not completely stocked most days
Mediocre 3.0
Cons: I am writing off staying in any Extended Stay America units after this one. 2 1/2 Stars? No Way. This place is tired and worn out like the rest of them. Slapping paint over the scratches on the walls doesn't cut it. This place is barely Motel 6 class .
Excellent 10.0
Pros: Location to University of West Florida
Poor 1.0
Pros: Nothing
Cons: Everything! Dirtiest hotel I have ever stayed in!! Zero Stars
Okay 5.0
Pros: Location
Cons: The room was fine!
Excellent 10.0
Pros: Location,
Excellent 9.0
Pros: It's location.
Cons: Room seemed a bit outdated.
Mediocre 3.0
Cons: the place was filthy
Good 6.0
Pros: The location of where I needed to be.
Cons: Yes.., it had a horrible smell .
Good 7.0
Pros: Inexpensive & close to my desired destination
Cons: Carpet was dirty! Hall carpet was FILTHY. There was food on carpet in my room & the room did NOT smelL fresh (musty).
Excellent 9.0
Pros: the price
Cons: the price on the weekends
Poor 1.0
Pros: Location only because it's close to everything.
Cons: Yes I booked for the two full size beds only got one. Also when I got there I was told there wasn't anymore rooms. Even though my room was paid in full. Upon entering you can tell they don't clean the entrance area really dusty looking.they need to clean.
Excellent 10.0
Pros: Location and staff was amazing
Cons: Beds are not queen size as advertised they are full size and carpets are filthy. The stove is so outdated.
Poor 1.0
Cons: The reservation was for 2 queen beds but the room only had 1 and they gave us a roll-in mattress for the second. The hotel was supposed to be non-smoking but our room smelled like cigarettes. They would not give us a new room
Good 7.0
Pros: Good location
Cons: No
Mediocre 2.0
Pros: Location and price compared to other places in the area.
Cons: Very dirty and old. Absolutey not a 2.5 star hotel by any means. 1.5 star at best.
Poor 1.0
Pros: Dirty, cable tv was out of order entire stay. I'will be contacting the hotel for a adjustment.
Cons: Dirty, cable tv was out of order the entire stay.
Okay 5.0
Pros: Close to restaurants.
Cons: Outdated and stinky
Okay 5.0
Pros: N/A
Cons: I did not like the bed because it was not stable. The microwave had not been cleaned in a long time. The elevator was not in the best condition. It felt more like a dorm room than a hotel room.
Poor 1.0
Pros: Nothing!
Cons: Hotel was nothing like the pictures! It was in hidden&shady location. Lobby area and front of building smells like"cigarettes" and urine.The front desk lady took long to attend us and did not look presentable.Rooms were outdated and dirty.Don't book here!
Poor 1.0
Pros: Had a small kitchen
Cons: The toilet over flowed, there was no hot water in the shower and there was sticky residue on the floor in the bathroom.
Good 7.0
Pros: Standard hotel
Cons: Third for smelled like urine, overall place felt dirty.
Okay 5.0
Cons: There wasn't a proper breakfast.
Okay 5.0
Pros: Kitchenette and supplues
Cons: No smoking
Okay 5.0
Pros: The staff was very nice.
Cons: The carpet was filthy & appliances looked like came from dump!
Good 7.0
Pros: Conveniently located
Cons: Could be a little cleaner
Good 7.0
Pros: Very clean
Cons: Staff was not pleasant did not seem as anyone really cared if you were there or not
Good 7.0
Pros: Convenient!
Cons: The included breakfast wasn't breakfast at all it was literally a choice of packaged muffins or granola bars. Wasn't even a continental breakfast.
Good 7.0
Pros: location
Cons: shower curtain rod partially ripped from wall, hanging.
Mediocre 2.0
Pros: The hotel staff was wonderful.
Cons: The hotel smelled like marijuana and was firty
Mediocre 3.0
Cons: Housekeeping was bad. Dirty bathroom. Hairs in sink and bathtub. Toothpaste spittle all over mirror frame. First morning ac cleaning company woke me up to do maintenance on the air on unit. No notice from hotel staff. Bobhangars in closet. TV bad.
Okay 4.0
Pros: Location
Cons: A deodorizer chemical had been used in the room that was a chemical irritant to the eyes, sinus and lungs. I would not stay in a room like that again.
Mediocre 3.0
Pros: Location was great.
Cons: Cleanliness of the room.
Okay 5.0
Pros: Location
Cons: No Pool, Breakfast was not worth mentioning (Coffee and breakfast bars) , No business service, no exercise room Should not be 2.5 stars
Okay 5.0
Pros: Nothing.
Cons: Felt unsafe. Worried about car and belongings. Uncomfortable beds No staff available after 11pm.
Okay 4.0
Pros: The gentleman that checked us in was a sweetheart!
Cons: It said free breakfast, it consisted of granola bars! Halls were very dirty! Housekeeping needs to be improved a ton! The beds were too tall!
Mediocre 3.0
Pros: Not much to like except the location.
Cons: The front desk was somewhat on unfriendly side. They put out the breakfast at 6 am and it was gone by 6:30, and they refused to put anymore out. Overall disappointed with this particular hotel. Like the chain overall, just not this location.
Mediocre 3.0
Pros: It was within 3 miles of my work site.
Cons: The room smelled very strongly of smoke. There wasn’t a shower curtain nor hot water when I went to shower. Usually Extended stay hotels have the kitchen stocked with dishes, utensils, etc. However at this location the cabinets and drawers were emp
Excellent 9.4
Pros: Good location and clean rooms
Cons: Price is little too much
Mediocre 2.0
Pros: Nothing
Cons: They didn't clean my room, they didn't bring me fresh towels, it was extremely dirty. I'm not sure what the workers were trying to fix but they started banging and making a lot of noise around 5 AM and didn't stop til about 1.
Mediocre 2.0
Pros: Nothing. Disgusting place. Dirty. Fleas. Other bugs. Smoke smell. Horrible.
Cons: Worst hotel I have ever stayed in. Buyer beware.
Extended Stay America - Pensacola - University Mall - Pensacola
Rated #14
6.8
Good 6.8
Based on 414 reviews
Details
Reviews
C$ 251

Cleanliness
6.0
Comfort
6.4
Facilities
5.0
Location
7.2
Overall
5.3
Overall 5.8 Okay
Based on 976 reviews
Cleanliness
6.0
Comfort
6.4
Facilities
5.0
Location
7.2
Overall
5.3
Cleanliness
2.6
Comfort
2.0
Facilities
2.6
Location
6.0
Overall
3.3
Cleanliness
5.0
Comfort
5.0
Facilities
3.0
Location
3.0
Overall
4.0
Cleanliness
5.7
Comfort
6.0
Location
7.0
Services
5.9
Staff
7.2
Cleanliness
7.2
Comfort
8.0
Facilities
8.0
Location
8.4
Overall
7.6
Cleanliness
6.5
Comfort
6.0
Facilities
5.0
Location
6.5
Overall
6.0
Cleanliness
6.1
Comfort
6.5
Location
7.3
Services
6.0
Staff
7.2
Cleanliness
6.3
Comfort
6.5
Facilities
2.0
Location
7.6
Overall
2.0
Cleanliness
6.3
Comfort
6.7
Facilities
4.8
Location
7.4
Overall
5.0
Cleanliness
6.0
Comfort
6.1
Location
7.1
Services
6.0
Staff
6.6

Poor 1.0
Pros: Nothing
Cons: I had the worst night of my life, I had to call the police about two mans trying to open the door of my bedroom, I had to call the police and it looks like they are already used to this, really bad looking place and extremely dangerous
Poor 1.0
Pros: The location was nice. Waffle house was next door.
Cons: There was mold on the ceiling and wall and the room had a bad odor. A group of people were right outside our room being loud and keeping us up. It was extremely over priced at $475 for 2 nights!
Poor 1.0
Cons: I Like Nothing About My Stay
Excellent 9.0
Pros: The room was really comfortable
Cons: Didn’t have a fridge or microwave
Mediocre 2.0
Cons: Room was dirty and no housekeeping. We had to go to the office for clean towels.
Mediocre 3.0
Pros: Check in was at 4. The poor lady who was working was by herself. So there was a line to check in. Took about an hour. She was very friendly but I felt bad for her. Totally not her fault!! My room wasn’t ready which was a little frustrating but she did her best and got us a room as quickly as she could considering she had no housekeepers or help.
Cons: The rooms where small, run down, and the shower curtain smelled Like mildew. No extra towels. The tv was tiny as well, no fridge in the room. It didn’t seem safe to leave valuables there. You get what you pay for. To me we were only sleeping there so it served it’s purpose.
Poor 1.0
Pros: There was nothing to like.
Mediocre 3.0
Pros: Pleasant front desk staff!
Cons: Room needs a thorough cleaning. Desk light had burnt out bulb. AC rattled and vibrated. Refrigerator not cooling. Floors were dirty, rugs had grass clippings from newly laid sod outside. Just felt "seedy".
Poor 1.0
Cons: The room was not cleaned at all. Linen was stained. Mold in the vents so it came into the room. Roaches in the room. Horrible experience. Worst hotel I've ever stayed in.
Good 7.0
Pros: Location and the quick response of the night clerk for my situation with the guest above me. They were loud and in 1 am in the morning, so he went twice to tell them about the noise ordinance and to keep it down. So the noise stopped and I could sleep no.
Cons: Mattresses need to be replaced and a little more in debt cleaning.
Excellent 10.0
Pros: The staff was very friendly I had a problem with the television not functioning properly and I called the front desk and asked to have someone fix it. They send someone within 5 minutes. Problem solved. I can not stress how helpful everyone was! Thank yo
Cons: Friendly staff
Poor 1.0
Pros: Absolutely nothing! I would not recommend anyone to stay here.
Cons: First they did not have our room clean. We were told it would take 30 minutes to get us a room We waited over 2 hours. The room was still dirty no plugins worked it was nasty.
Excellent 10.0
Pros: Very clean, quiet, sanitized against Covid 19, and other illness! Very comfortable everything worked. I will go through you again to stay at the Red Roof Inn in Pensacola many more times! Thanks!
Cons: possibly to many people hanging out .
Poor 1.0
Pros: The front desk staff was great and friendly.
Cons: The room needed maintenance. The a/c cover fell off and the light over sink did not work.
Mediocre 2.0
Pros: Nothing.
Cons: My room was never cleaned.
Excellent 10.0
Pros: Everything. Staff was very friendly and room was clean when we checked in. No mold or mildew and never once saw any bugs. Checking out the next day was easy and we got a good night's rest.
Cons: None
Mediocre 3.0
Pros: Location
Cons: It took two trays to get a room that was ready for a new guest. The second room had no towels.
Mediocre 3.0
Pros: I liked the free internet/parking, shower & hot water. The maids only cleaned rooms on Wed & guest checkouts. Underneath the bed was dirty & very dusty.
Cons: It was cold in FL & the room heater did not work (I was transferred to another room), roaches were crawling everywhere & I went & bought roach spray, the ice machine never had ice, there was no microwave or refrigerator in the room.
Okay 5.0
Pros: Nice bed.
Cons: No coffee maker water pressure in shower LOW.TOOK WAY TO LONG TO GET IN TO ROOM I HAD PAYED FOR.
Poor 1.0
Pros: Not a single thing was pleasant. And the front desk lady was god awfully rude.
Cons: Everything
Poor 1.0
Pros: I did not enjoy the hotel at all
Cons: I did not like this particular hotel RED ROOF INN because air conditioner did not work blows out cool air not cold 🥶, Room was hot . Bathroom commode seated low towards the floor. Bathroom had hair against the walls and also hair was in the tub as
Good 7.0
Pros: The price was very reasonable for what we got.
Cons: The fact that it is also an extended stay hotel had a lot of people "hanging out" in the parking lot every time we came back at night. No issues, just a lot of foot traffic.
Poor 1.0
Pros: The front desk lady was very nice.
Cons: The floor in room was greasy. The area was seedy. Did not feel safe .
Mediocre 3.1
Pros: Location
Cons: We could have had room service also.
Poor 1.0
Pros: Nothing
Cons: Mold. Roaches. Light didnt work. Fire detectors beeping.
Mediocre 2.0
Pros: Too much bleach was used. Had to leave the room for a couple of hours. The sink and tub did not drain well. Yiu must pay 99 cents to see the tv guide. The tv is controlled by your phone. Never again.
Okay 5.0
Pros: Nothing really
Cons: No refrigerator or microwave as advertised. There were dead bugs on the floor and where you hang clothes. House keeping didnt have clean towels.
Poor 1.0
Pros: Nothing
Cons: Their was pee on the toilet hair in the beds soap scum on the shower wall I took my sandles off with in 5 min my feet were black cought all night long
Okay 5.0
Pros: The location is close to the interstate.
Cons: Limited television channels nothing to watch they need to add sports channels. The grounds were very dirty with cigarette butts and trash.
Mediocre 3.0
Pros: The location was excellent, there were plenty of places to eat in the area and it was convenient to most locations.
Cons: The room was musty, there was a scorch mark over the air unit. There were piece of a roach on the bathroom floor and I found a pill on the bedroom floor.
Poor 1.0
Pros: I liked nothing about this hotel, it was the worst hotel experience I've ever had. The hotel employee should really find a better place to work, this dump doesn't deserve you.
Cons: There was so much wrong with this hotel. I was assigned to 3 different rooms for a 3 night stay. Mold, urine, bugs, broken doors, AC didn't stay on all night, no towels. It was absolutely horrible.
Okay 5.0
Pros: It's location
Cons: No carpet in the room, old bath linens were thin and rough, the smell of smoke in my non smoking room, unpleasant staffstaff
Mediocre 2.0
Pros: Location
Cons: Room was not clean, smelled bad. when we got to the hotel were told first that it was sold out even we had a confirmed online reservation, the reception clerk then said she found an empty room, not a good experience when one is tired from a long trip.
Excellent 10.0
Pros: Quietness
Cons: No
Okay 4.8
Pros: The fact that location was only a very short distance from everything including Walmart Ross and a lot more
Cons: I found a roach in my room Which tells me that it was not very clean also room service collected my dirty towels and rags but never replaced anything and never even cleaned my room or make the bed up. You had to pay more for a room with microwave and refrigerator and no coffee maker was in room
Excellent 8.0
Pros: The staff were exceptional, friendly, and helpful!
Cons: The bed was dirty with dog tracks on the comforter.
Mediocre 2.2
Cons: Very rude staff, broken lock, no available parking spot near room. We had to keep the sofa chair against the door to keep it secured. Awful experience. Very very rude staff.
Excellent 8.0
Cons: No refrigerator or microwave in room
Okay 5.0
Cons: No coffee in room no refrigerator no microwave
Mediocre 3.0
Cons: Cleanest, some clogging and roaches
Okay 5.7
Pros: Once I had my room I was able to relax. The check out gentleman was so friendly and talkative. He was great. Sadly I didn’t get his name but he worked May 5 in the morning and was Aftican American
Cons: It took 45 minutes. She took my Visa Card and drivers license and then gave me the wrong paperwork to sign. Argued with me that I was Eric O. (someone) even though I am female and told her my name, Daniela Wasem which to me doesn’t sound anything like Erik O. - look at the license lady. Then charged me (Eric’s) room rate of $199 even though I had already paid for my room online. Then argued with me about my Visa card ending numbers even though I showed her multiple times my Visa card. By the time I got done there were about 10 people waiting behind me to get checked in. When I got to the room. The toilet constantly ran, there was no way to stop it. I just had to close to bathroom door to quiet it down a little. Also there are two lights above the bed, I was going to read a book, one of the lights did not even have a light bulb in it. Was a very bad experience. So now I am still waiting for my $199 refund. If it wasn’t for the check out gentleman I would have completely hated the entire experience.
Okay 5.0
Pros: The location of the hotel
Cons: There wasnt a hair dryer in the room, we requested a room with a fridge and didn't get it. There was a rat trap in the drawer of the dresser, That is not very sanitary. The room was suppose to have been smoke free but we could smell the smoke in it
Excellent 10.0
Pros: Location was great! Perfect for the city of Pensacola. Also, was very clean.
Cons: I did not have a microwave or fridge as expected. Was disappointed in that.
Excellent 10.0
Pros: The room was nice and clean the floors were nice the bed was comfortable and the staff were super friendly and helpful
Cons: Nothing
Mediocre 2.0
Pros: It was right off the highway.
Cons: They advertise 100% smoke free, that is 100% BS! There was cigarette burns on the table, holes in the comforter, there was even a cigarette burn on the soap holder in the shower. People outside we’re up all hours of the night. My family and I slept in our clothes, didn’t bother taking off our shoes, didn’t bother taking a shower, left as early as we could. If I could do it over again, I would have just slept in my car
Mediocre 3.4
Pros: nothing at all...
Cons: its over rated in Kayak & Hotel.com. Dirty corridor, Stucked room lock, Very small room...
Excellent 8.0
Cons: Need a refrigerator/microwave for the rooms.
Mediocre 3.0
Pros: Location
Cons: The staff wasn't friendly and didn't treat me as a customer n was very unconcern and people came in after me n got a room key n paper n was gone n I still was there
Good 6.0
Pros: Quiet
Cons: Room was not clean. I did not receive fresh towels on day two.
Mediocre 2.0
Pros: in florida off the highway
Cons: Bed had a hair in it, thought well it could happen when making it, no shampoo or conditioner... but then checking to make sure got everything opened frig.food from someone elses stay not sure if room was cleaned all the way.
Excellent 10.0
Pros: Newly remodeled, good location, friendly staff.
Okay 5.0
Pros: Nothing
Cons: The hotel was run down and not very nice
Mediocre 3.0
Pros: very nearby to freeway and restaurants
Cons: rooms were recently renovated (nicely), however they did not change up the bathtub / insert. still beat up and old. no vanity area at all in bathroom to even put your brush, tootbrush, etc. Internet did not work at all.
Good 7.0
Pros: Location
Cons: The price was to high
Mediocre 3.7
Pros: Chose red roof for low cost but beds were to lumpy. Only rooms with 2 beds were second floor. Not ADA compliant
Cons: Chose red roof for low cost but beds were to lumpy. Only rooms with 2 beds were second floor. Not ADA compliant
Good 7.0
Pros: Location - immediately off I-10. Walking distance to a popular chain restaurant and bar. Safe location with ample parking for large trucks pulling trailers.
Cons: Room was extremely small and had no microwave or refrigerator. No continental breakast. Not up to par with many other Red Roof Inns I have stayed at.
Mediocre 3.0
Pros: Front desk lady was nice.
Cons: Found roaches. Room smelled smokey and moldy even though it was supposedly a non smoking room. There was no remote in our room for the TV. When we told the front desk lady, she tried to help but checked 4 rooms before she found one with a TV remote.
Good 6.0
Pros: The tv's
Cons: Wifi did not work one night and housekeeping also did not clean my room one night
Excellent 8.0
Pros: They accept pets. The staff was very polite and helpful.
Cons: Location is in a rougher part of town; also traffic is tricky trying to get in and out.
Okay 4.0
Pros: Location was good for local access.
Cons: There was a loud verbal argument that occurred outside of my door one evening involving the guests from the adjacent room. Local private security managed to break up the incident before I had to call the actual police. The room itself smelled very musty.
Good 6.2
Pros: Super quiet, right off I-10, ajcent to a small mall with 8+ restraunts. Sheets were clean. Got the 79$ rate just a few hrs before arriving, so pretty cheap for two full beds. A/c was spot on for temp which was important to us. I chose this place bc it was close to our long day driving distance limit and because all the hotels nearby (150$) range were full. Great clean waffel house next door.
Cons: Our room was grimy - tub, walls, carpet (i wore my flipflops). The faucet was loose, & toilet didnt flush without a couple tries. There were no xtras like a pool, or breakfast. It was older style with stairs at the ends and middle of the 4 long buildings. No elevators so the stairs could be a prob for less mobile folks.
Okay 4.0
Pros: The location was the best part of this hotel. The bed was comfortable and the air conditioner worked great.
Cons: The room keys (3 cards) got deactivated at least 3 times. ALL of the keys would deactivate and we would have to go to the lobby to get fixed. The toilet overflowed several times. We had to get a plunger and keep it in the room. I would not stay there.
Okay 5.0
Pros: King size bed that slept well.
Cons: No coffee maker in room, no iron in room, no continental breakfast. Room was cleaned only every other day.
Okay 5.4
Pros: Roof over our head's.
Cons: Please do an inspection.
Mediocre 3.1
Cons: Room was dirty smelling. Bathroom smelled of strong urine. Toilet was dirty as was the floor and baseboard. Light broken, ice machine broken. Yes free coffee but not coffee. More like brown water! We got in late after driving all day through terrible storms. We were too tired to move to another room. I didn't feel comfortable in the bed knowing how dirty the room was being a discount hotel should not mean amenities should be broken, dirty and lacking attention! I totally regret spending my money here!
Okay 5.7
Pros: Clean room,comfortable beds,nice tv, nice bathroom, large parking space
Cons: Door handle broken,toilet too long to flush,exhaust fan ineffective, trucks parked all over and attendant slow and not accomodating
Okay 5.3
Pros: the cost
Cons: The room had a musty smell and you could hear a lot of noise from the other rooms.
Red Roof Inn Pensacola – I-10 at Davis Highway - Pensacola
Rated #15
5.8
Okay 5.8
Based on 976 reviews
Details
Reviews
C$ 158

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