Grand Hotel Bonanno

I have been given a room on a noisy part of the hotel, despite I booked the room more than 3 months ago.

Good facilities, nice rooms and nice restaurant with terrace.

The staff is not that friendly, not rude but can see you walking by and they just pretend you’re not there, reception is never busy but staff did not greet me once or asked me how my stay was. People were always waiting at the bar for service without being noticed for a while.

Hotel was just average.

The reason I chose this hotel was because the information provided stated that there were shuttle serve to the Pisa airport. When we checked in and asked about shuttle service, they said no they did not offer it, but that they would call us a cab. In the elevator they advertised shuttle service to the airport. All turned out not to be true. In addition, there was a bad leak from our bathroom ceiling, which basically was unresolved. When I asked to be moved to a different room, one with a bathroom ceiling leak, they said the hotel was full. After a nearly empty dining room for dinner and breakfast, I do not think they were being truthful.