Extended Stay America Piscataway - Rutgers University

The service at check in.

Construction was happening in the entire building while being open. They had new toilets lining the hallways to be installed and if they got to your room they banged on the door and asked if you wanted them to do it now or later. The construction noise for someone trying to rest or sleep was a little much. The curtains didn't work allowing all light into the room and no privacy. There was no do not disturb door hanger. If I had known they were doing a fluff and buff I would have not stayed here.

The facilities were clean and staff was accommodating and friendly.

I had to keep going down to the lobby asking for basic things. I was unpacking and realized I had to get dressed again to go down stairs and ask for more than the 2 hangars afforded to me for my business attire. The next day I realized I had no laundry bag and went down to the lobby again. I thought long term stay had a few basic cooking utensils and maybe a skillet but there was nothing. I used an Uber to get to ESA and there is nothing that I can just walk across the street to go and eat. My client was price sensitive and we were eating the cost of the hotel/food. There is no "Breakfast". That is a big false advertisement. Coffee, free fruit bars and pre-wrapped dry mini-muffins of one flavor "Chocolate chip". Chocolate chip muffins for breakfast, sorry I'm not 9 years old. This translates to $30 dollars a day in extra Uber charges for dinner/food. Grocery store day old baked muffins/donuts and milk would have sufficed! Charge $10 more to meet basic expectations than get nothing. The zinger is I arrived on 11/6 at the hotel and there is a notice of no TV available! Finally there was a woman squatting in the hallway for hours with boxes of food and rice sitting there. She is yelling at her kid in the hallway while we were doing work. I RECORDED all this. The kindness of the staff members was the only saving grace for this facility. I recorded . I will be calling for at least a partial refund. This was totally unacceptable. I had to have a company business partner from Rutgers over for work on a collaborative presentation. I was embarrassed when I brought them over.

The beds were extremely uncomfortable. The bathroom flooded due to a leak on the upper floor. Had to leave the room at 8am due to the leaking bathroom without having shower. The breakfast was pathetic.

Strong mildew smell in bathroom. Mildew stains in shower stall. Small dresser was broken - unusable.