Search
Overview
Prices
Amenities
Reviews
Location
Tips & FAQs
Nearby stays
4 stars

Family Concierge at Paradisus La Esmeralda

5th Av.. Corner of Calle 112, 77710 Playa del Carmen, Quintana Roo, Mexico
Playa del Carmen, Mexico
See location+52 984 877 3900
7.6
Good
based on 39 reviews
39 reviews
Provider
Provider for Family Concierge at Paradisus La Esmeralda
Provider for Family Concierge at Paradisus La Esmeralda
Provider for Family Concierge at Paradisus La Esmeralda

Overview

Rating

Family Concierge at Paradisus La Esmeralda offers guests chic and luxurious lodgings in one of Mexico’s most popular destinations. Its rooms, location, and amenities make it an ideal choice for family vacations, particularly for families who crave beachside resort hotels.

Located in Playa del Carmen just steps away from the shores of the Caribbean Sea, Family Concierge at Paradisus La Esmeralda is situated in Mexico’s Yucatan Peninsula and just over 10 miles from Cozumel Airport. Guests here will enjoy proximity to such sites as Playa del Carmen Beach, Quinta Alegria Shopping Mall, Kool Beach Club, and Dolphin Discovery Cozumel.

Accommodations are modern and inviting. Guests may choose Family Concierge Junior Suites with king beds or Family Concierge 1-Bedroom Suites with two full beds and a sofa bed, with master suite and swim-up suite options. All suites are equipped with free Wi-Fi, air conditioning, elegant bathrooms, marble floors, and neutral tones for added tranquility.

Multiple dining options are available onsite to delight various types of travelers. For international eats and barbecue, visit Sunset Grill. Bana is the place to go for elegant Asian-style dinners. International breakfast choices are on the menu at Hadar.

In terms of amenities and services, Family Concierge at Paradisus La Esmeralda has plenty to boast. The spa and proffered fitness classes are great places to unwind, and there are multiple pools for taking a dip, including a kids’ pool. There are laundry and business services, and the 24-hour front desk can help guests arrange exciting tours of Playa del Carmen and beyond.

Rating
7.6
Good
Based on 39 verified guest reviews

Latest deals for Family Concierge at Paradisus La Esmeralda

Wed 7/5
Thu 8/5

Amenities at Family Concierge at Paradisus La Esmeralda

  • Private beach
  • Snorkeling
  • Outdoor pool
  • Spa and wellness centre
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker

Services and conveniences

  • ATM on-site
  • Business centre
  • Car rental
  • Wake-up service
  • Concierge service
  • Entertainment staff
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Room service
  • Tour desk
  • 24hr front desk
  • Safety deposit box
  • Bottle of water

Basics

  • Internet
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels
  • Shampoo
  • Body soap
  • Trash cans
  • Conditioner

Bathroom

  • Hairdryer
  • Public bath
  • Bathrobe
  • Private bathroom
  • Shower
  • Shower cap
  • Bathtub
  • Spa bath
  • Toilet
  • Toilet paper

Things to do

  • Game room
  • Golf
  • Scuba diving
  • Diving
  • Snorkeling
  • Evening entertainment
  • Beauty salon
  • Water park
  • Water sport facilities (on site)
  • Windsurfing

Pool and spa

  • Spa
  • Hot tub
  • Outdoor pool
  • Private pool
  • Spa and wellness centre
  • Massage
  • Sauna
  • Water slide

General

  • Family rooms
  • Garden view
  • Pool view
  • Storage available
  • Seating area
  • Slippers
  • Sofa
  • Telephone

Dining

  • Restaurant
  • Bar/Lounge
  • Minibar
  • Snack bar
  • Tea/coffee maker
  • Dining area
  • Dining table

Accessibility and suitability

  • Designated smoking area
  • Non-smoking rooms available
  • Disabled Access
  • Elevator
  • Upper floors accessible by elevator

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service
  • Iron and ironing board
  • Tumble dryer

Bedroom

  • Socket near the bed
  • Alarm clock
  • Sofa bed
  • Clothes rack
  • Wardrobe or closet

Family friendly

  • Babysitting or child care
  • Cribs available
  • Kid-friendly buffet
  • Indoor play area
  • Kids' club

Parking and transportation

  • Free parking
  • Private parking
  • Shuttle service (additional charge)
  • Airport shuttle

Outdoor

  • Outdoor furniture
  • Private beach
  • Garden
  • Balcony

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • TV

Workspace

  • Fax/photocopying
  • Laptop safe

Fitness

  • Fitness centre

Reviews of Family Concierge at Paradisus La Esmeralda

7.6
Good
39 verified ratings
Wonderful
26
Very good
4
Good
4
Okay
2
Fair
1
Mediocre
2
Poor
0

Summary of reviews

Guests say
Guests enjoyed the exceptional service, especially from staff like Joel, Mario, and Laura, who went above and beyond to make their stays memorable. The cleanliness of the facilities and the beautiful beach location were also frequently praised. However, some guests noted that the hotel is in need of updates and repairs, and there were occasional issues with noise and air conditioning.
AI-generated from customer reviews
Service10 out of 10
Location9.5 out of 10
Cleanliness9 out of 10
Sort by:Most recent

Filters

All filters

Filters

Review rating
Traveller type
Time of year

Score by provider

All reviews

9.7
Wonderful
Anonymous, Jun 2018
Pros (+) We booked the family concierge master suite bedroom for our family, we travelled with a 2 and a 6 year old. We had a fantastic week! The staff was phenomenal, specially our concierge, Mario. They were all very attentive to our needs and helped us plan our vacation. Mario even helped us get some medications we forgot from outside the hotel. Having whattsapp on your cell phone is a must to better co...
Cons (-) Some of the room furnishings had wear and tear, nothing major.
Read more

Location

5th Av.. Corner of Calle 112, 77710 Playa del Carmen, Quintana Roo

What's nearby

  • 5th Avenue209 m
  • Guadalupe Church0.7 km
  • O2 Mexico1.6 km
  • Mamita's Beach Club2 km
  • Beyond Diving2 km
  • Mexico Blue Dream2 km
  • La Fe2.1 km
  • Parque 28 de julio2.8 km
  • Albertos SCUBA3.2 km
  • Terminal Marítima de Playa del Carmen3.5 km
  • Aviario Xaman Ha4.1 km
  • The Reef Marina4.9 km

Policies

Check-in/Check-out

Check in anytime after 3:00 PM, check out anytime before 12:00 PM

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.

When to book a room at Family Concierge at Paradisus La Esmeralda

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

KAYAK's top tips for your stay at Family Concierge at Paradisus La Esmeralda

  • How long should you stay at Family Concierge at Paradisus La Esmeralda? KAYAK users usually book their rooms here for 7 days.

FAQs when booking at Family Concierge at Paradisus La Esmeralda

  • Where is Family Concierge at Paradisus La Esmeralda located?

    Family Concierge at Paradisus La Esmeralda is located at 5th Av.. Corner of Calle 112, 3.2 km from the centre of Playa del Carmen. 5th Avenue is the closest landmark to Family Concierge at Paradisus La Esmeralda.

  • When is check-in time and check-out time at Family Concierge at Paradisus La Esmeralda?

    Check-in time is 3:00 PM and check-out time is 12:00 PM at Family Concierge at Paradisus La Esmeralda.

  • Does Family Concierge at Paradisus La Esmeralda offer free Wi-Fi?

    Yes, Family Concierge at Paradisus La Esmeralda offers free Wi-Fi.

  • Does Family Concierge at Paradisus La Esmeralda offer free parking?

    Yes, Family Concierge at Paradisus La Esmeralda offers free parking.

  • How far is Family Concierge at Paradisus La Esmeralda from the airport?

    Family Concierge at Paradisus La Esmeralda is 19.5 km from Cozumel. Family Concierge at Paradisus La Esmeralda is 47.1 km from Cancun.

  • Does Family Concierge at Paradisus La Esmeralda have a pool?

    Yes, Family Concierge at Paradisus La Esmeralda has a pool on-site.

  • How does KAYAK find such great Family Concierge at Paradisus La Esmeralda hotel deals?

    KAYAK scours the web for all room deals available at Family Concierge at Paradisus La Esmeralda in Playa del Carmen and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Family Concierge at Paradisus La Esmeralda and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Family Concierge at Paradisus La Esmeralda.

See more FAQs

Nearby hotels and places to stay

Closest

See more nearby stays
3-star hotel
86% cheaper
Hotel Sol Playa
9 Excellent (24 reviews)0.08 kmSnorkeling, Restaurant, Bar/LoungeC$ 75+
48% cheaper
Eco Luxury Executive Suite - Infinity Pool
0.38 kmAdults only, Outdoor pool, Free Wi-FiC$ 284+
Rental
78% cheaper
Beach Lovers 1 Bedroom Apartment
0.12 kmPool, Kitchen, kitchenetteC$ 122+
Rental
87% cheaper
Shiny Studio on 5th Ave with Pool and Gym Steps to Beach
0.14 kmPrivate pool, Kitchen, BalconyC$ 72+

Cheapest

See cheapest stays in Playa del Carmen
3-star hotel
86% cheaper
Hotel Sol Playa
9 Excellent (24 reviews)0.08 kmSnorkeling, Restaurant, Bar/LoungeC$ 75+
48% cheaper
Eco Luxury Executive Suite - Infinity Pool
0.38 kmAdults only, Outdoor pool, Free Wi-FiC$ 284+
Rental
96% cheaper
Casa en PlayaDelCarmen 496 by Sinbad
0.24 kmKitchenC$ 20+
Rental
92% cheaper
La Adelita just 5 minutes walking to the public beach.
0.44 kmKitchen, air-conditioned, Coffee machineC$ 45+

Most recommended

See most recommended stays in Playa del Carmen
3-star hotel
86% cheaper
Hotel Sol Playa
9 Excellent (24 reviews)0.08 kmSnorkeling, Restaurant, Bar/LoungeC$ 75+
48% cheaper
Eco Luxury Executive Suite - Infinity Pool
0.38 kmAdults only, Outdoor pool, Free Wi-FiC$ 284+
Rental
82% cheaper
Sunset Kin Beach Apartments
9.4 Excellent (9 reviews)0.15 kmCity view, Outdoor pool, KitchenC$ 100+
Rental
85% cheaper
La Quinta Caribeña
7.6 Good (14 reviews)0.23 kmInfinity pool, Outdoor pool, KitchenC$ 79+

Good to know

Value for money

7.2

Distance to downtown

3.2 km

Nearest Airport

Cozumel

Distance to airport

19.5 km

Everything you need to know for your stay in Playa del Carmen