Basics
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Pool and spa
Accessibility and suitability
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique offerings?
The hotel offers a tranquil atmosphere with a lovely jungle feel in the outdoor area, free 15-minute massage, and a quaint courtyard with a pool.
Are there any concerns about the cleanliness of the hotel?
Some guests have mentioned concerns about the cleanliness, including issues with dirty sheets, roaches, moldy smell, and old, uncleaned furniture.
What practical information should I know about the hotel's amenities?
The hotel provides free breakfast, 24/7 free coffee, and a small pool with a jungle-like atmosphere. However, some guests have noted that the breakfast is basic and that the rooms may not match the pictures shown during booking.
When is the best time to visit the hotel?
The hotel is recommended for its reasonable prices, friendly and helpful staff, and tranquil atmosphere, making it a good choice for a visit during the low season in May.
What can I expect from the hotel's customer service?
The hotel's staff is described as very friendly and helpful, with a manager who generates positivity. However, some guests have mentioned encountering rude receptionists and a lack of English-speaking staff.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for an Upstairs Room
Guests recommend requesting an upstairs room as they appear to have been remodeled more recently with cute Mexican tile in the bathrooms and have shaded balcony areas that are nice, private, and lush with greenery.
Check Room Photos
Some guests mentioned that the photos in the ad did not represent the actual state of the hotel accurately, so it might be helpful to check recent guest photos before booking.
Consider Room Change
If the room received does not meet expectations, consider requesting a room change, as some guests reported being able to change to a bigger and nicer room after some arguments.
Be Mindful of Breakfast Timing
Guests advised being punctual for breakfast as there were instances where guests were told to wait for breakfast or were informed that it had finished earlier than expected.
Inquire About Breakfast Preparation
It may be helpful to inquire about the breakfast preparation process, as some guests reported that only two plates were prepared at a time, leading to delays in receiving their orders.
Request for Room Maintenance
If the room is not well-maintained, guests recommend requesting maintenance, as some reported issues with cleanliness, old sheets, and a lack of hot water.
Verify Hotel Location
As the address on booking platforms may be incorrect, it's advisable to contact the hotel directly to confirm the location and avoid any confusion upon arrival.
Consider Upstairs Room for Quietness
Guests appreciated the quietness of the hotel despite its central location, and some recommended requesting a room without windows for a quieter stay.
Be Aware of Room Condition
Some guests reported that the rooms were old, smelly, and uncomfortable, so it's advisable to manage expectations regarding the room condition.
Communicate Clearly with Staff
Clear communication with the staff is important, especially regarding services like the free massage, as some guests experienced miscommunication and inconvenience.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Hotel B&B - 5th Avenue is located at Avenida 15 Entre Calle 12 y 14 in Gonzalo Guerrero, 0.6 km from the centre of Playa del Carmen. Parque 28 de julio is the closest landmark to Hotel B&B - 5th Avenue.
Check-in time is 3:00 PM and check-out time is 12:00 PM at Hotel B&B - 5th Avenue.
Yes, Hotel B&B - 5th Avenue offers free Wi-Fi.
Hotel B&B - 5th Avenue is 19.2 km from Cozumel. Hotel B&B - 5th Avenue is 48.8 km from Cancun.
Yes, Hotel B&B - 5th Avenue has a pool on-site.
KAYAK scours the web for all room deals available at Hotel B&B - 5th Avenue in Playa del Carmen and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Hotel B&B - 5th Avenue and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Hotel B&B - 5th Avenue.