The Fives Beach Hotel & Residences

El Limonar 1, Xcalacoco, 77710 Playa del Carmen, Quintana Roo, Mexico
+52 984 877 2750

Cheapest
rate per night

8.7

Excellent
based on 738 reviews
The Fives Beach Hotel & Residences - Playa del Carmen, Quintana Roo, Mexico
Check-in
-
Check-out
Compare vs. KAYAK |

Provider Nightly total
Roomer C$ 154
AMOMA.com C$ 163
TripAdvisor C$ 164
Roomer
AMOMA.com
TripAdvisor

Good to know

Distance to city centre 6.3 km
Location rating 8.0

Rooms

Check-in
Check-out

Deluxe Rooms

C$ 196+

Photo
Bed Type
Provider
Nightly base price
IMAGE
Unknown
C$ 196 per night
IMAGE
Unknown
C$ 254 per night
IMAGE
Unknown
C$ 258 per night
IMAGE
Unknown
C$ 269 per night

Double Rooms

C$ 163+

Photo
Bed Type
Provider
Nightly base price
IMAGE
Unknown
C$ 163 per night

Standard Rooms

C$ 154+

Photo
Bed Type
Provider
Nightly base price
IMAGE
Unknown
C$ 154 per night
IMAGE
Unknown
C$ 164 per night
IMAGE
Unknown
C$ 180 per night
IMAGE
Unknown
C$ 180 per night
IMAGE
Unknown
C$ 180 per night
IMAGE
Unknown
C$ 180 per night
IMAGE
Unknown
C$ 184 per night
IMAGE
Unknown
C$ 199 per night
IMAGE
Unknown
C$ 230 per night
IMAGE
Unknown
C$ 237 per night
IMAGE
Unknown
C$ 288 per night
IMAGE
Unknown
C$ 349 per night
IMAGE
Unknown
C$ 420 per night
IMAGE
Unknown
C$ 588 per night
IMAGE
Unknown
C$ 757 per night
IMAGE
Unknown
C$ 784 per night

Reviews

Pros

Cons

Traveller rating

39
14
11
3
0

Time of year

Traveller type

Show reviews that mention

+
excellent food in 22 reviews
excellent location in 11 reviews
friendly staff in 22 reviews
hot tub in 12 reviews
hot water in 15 reviews
inclusive plan in 4 reviews
lots of restaurants to choose in 28 reviews
new room in 27 reviews
nice beach in 24 reviews
penthouse suite in 6 reviews
playa del in 16 reviews
staff was very nice in 23 reviews
wrongs in 3 reviews
  • Good
    Aug. 2019
    7.1

    Overall the staff is very nice. The complex offers all the amenities one can hope for to spend a good time with both family and friends. I enjoyed a good time with my family while on business there.

    The food isn't great in the different restaurants. A long wait at check in and check out. Certainly they could use more people at the front desk. The common areas could be cleaner.

  • Excellent
    Aug. 2019
    9.2

    A wonderful resort. We didn't stay all inclusive as we were attending a wedding, but didn't spend much when we charged things to the room. Wonderful pools, excellent staff, quality of the accommodation is very high.

    Was a little boisterous at times (parties going on right outside your window) so was difficult for toddler to sleep (both in the day and at night).

  • Good
    Jul. 2019
    7.5

    The layout and the activities staff like Paco and the girl at the main pool activity booking center. Carlos in the tequila bar was great.

    Our room wasn’t ready even by 1500. They made it a nightmare for friends and our hired photographers and make up artists that were not hotel contracted to enter the property. They tried to con or rob you at every transaction. The general staff was not friendly and slow to respond. We had a room with a pull out couch that had no bedding and despite calling and requesting it. After 1 hour at 1100 pm we called back angrily and they finally came. They didn’t give the correct room to our family members and when challenged they really fought us. I would never go back. The staff at Sandos was 1000x better.

  • Excellent
    Jul. 2019
    10.0

    Breakfast options were plentiful and had a great range of food.

    The food quality in some of the restaurants could improve. We were happy with all of our meals but we were not blown away.

  • Excellent
    Jun. 2019
    10.0

    The property is beautiful, truly great. It has a private beach, about 5 pools, bars that serve excellent, delicious, fresh drinks, and excellent personnel. It’s employees is what makes this place outstanding. The room was big and comfortable with a great balcony and beautiful view. The food at the buffet restaurant was excellent and the service was outstanding. Our favorite people were Lupita in the buffet breakfast restaurant, one of the female bartenders that works at the bar next to the reception. I don’t remember her name but she is from Campeche. Super friendly, cordial, and the drinks she makes are delicious. All the people in the front, especially the guys that get the car from the valet and take your luggage to the room, I cannot remember their names because there was many of them, but they were just excellent, and last but not least Maria, the lady that cleaned our rooms. She was friendly, and did a great job of keeping everything clean. The beach is clean and very nice, with plenty of seating areas and activities for everyone. The pools are big and because of the weather, the water is warm. There is hammocks outside, close to the beach.

    Ants in the rooms. My husband didn’t like the bed, because he thought it was too hard, but I thought it was fine.

No reviews found. Try removing a filter, changing your search, or clear all to view reviews.

About

Overview

The Fives Beach Hotel & Residences features 475 guest rooms and suites as well as a selection of Penthouses with private rooftop decks. This hotel includes a full-service spa onsite, as well as personalized butler concierge services. There are multiple pools available at this beachfront resort, which also offers beach access for guests. There are five bars and eleven restaurants to choose from at the Fives, as well as a kids’ club and teen club for entertaining the whole family.

Just 35 minutes from Cancun International Airport, The Fives Beach Hotel & Residences is situated in the heart of the Riviera Maya, close to all of the best attractions in downtown Playa del Carmen. There are plenty of shops, restaurants, and entertainment venues that showcase local culture and cuisine, as well as world-class golf courses just minutes from the hotel. Tulum is just 40 minutes away, and there are plenty of outdoor activities and attractions around the area, as well.

Guest rooms offer views of the hotel grounds, pools, and the surrounding ocean beauty. Flat-screen TVs, iPod docks, and free WiFi ensure that guests have all the creature comforts they need with a tropical-inspired design that puts relaxation at the top of the list. Rooms also include coffee makers, rain showers, marble bathrooms, and many suites include private balconies or terraces. Views and optional balconies can be chosen at the time of booking. The Honeymoon Suite is ideal for newlyweds, anniversary celebrations, and other romantic getaways.

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.7 Excellent

based on 738 reviews

8.2

Breakfast

8.0

Location

5.8

Value

5.5

Cleanliness

Things to Know

  • Friendly service
  • Nice building
  • Professional service

Check in

3:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Fitness centre
Free Wi-Fi
Disabled Access
ATM on-site
Business centre
Car rental
Internet
Concierge service
Currency exchange on-site
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Game room
Spa
Hot tub
Outdoor pool
Scuba diving
Snorkeling
Restaurant
Bar/Lounge
Beauty salon
Air-conditioned
24hr front desk
Safe
Sauna
Airport Shuttle (Surcharge)
Free parking
Playground
Private beach
Storage available
Non-smoking rooms available
Terrace/Patio
Elevator
Hiking
Massage
Hairdryer
Night club
Babysitting/child services (surcharge)
Pets not allowed
Designated smoking area
Outdoor tennis
Laundry facilities

Photos

The Fives Beach Hotel & Residences - Playa del Carmen - Bathroom Bathroom (2)
The Fives Beach Hotel & Residences - Playa del Carmen - Bedroom Bedroom (2)

Location

Most Popular Landmarks

  • El Camaleón Mayakoba Golf Club 2.8 km
  • Mamita's Beach Club 5 km
  • Parque Natural Tres Ríos 5.1 km
  • Muelle Navega 5.3 km
  • Parque 28 de julio 5.9 km
  • Playa principal de Playa del Carmen 6 km

Playa del Carmen Travel Guide

Learn about Playa del Carmen on KAYAK

Getting Around

Playa Del Carmen 6.9 km
San Miguel de Cozumel 19.7 km

Nearby hotels

Closest

9.3 Excellent (356 reviews)
0.19 km
C$ 233+
9 Excellent (139 reviews)
0.31 km
C$ 103+
9.2 Excellent (512 reviews)
0.33 km
C$ 600+

Cheapest

9 Excellent (139 reviews)
0.31 km
C$ 103+
8.6 Excellent (147 reviews)
0.47 km
C$ 177+
8.5 Excellent (5,029 reviews)
0.78 km
C$ 226+

Most recommended

9.3 Excellent (356 reviews)
0.19 km
C$ 233+
9.2 Excellent (512 reviews)
0.33 km
C$ 600+
9 Excellent (139 reviews)
0.31 km
C$ 103+