Good to know
|Distance to city centre||6.3 km|
|"Wonderful polite staff and very friendly."||(in 11 reviews)|
|"Excellent location, nice beach."||(in 17 reviews)|
|"Excellent food."||(in 9 reviews)|
|"Then moved our rooms to a location that was a downgrade."||(in 4 reviews)|
|"Air condition not working all time I have to changed my room 3 times"||(in 9 reviews)|
Time of year
Show reviews that mention
|excellent food||in 22 reviews|
|excellent location||in 11 reviews|
|friendly staff||in 22 reviews|
|hot tub||in 12 reviews|
|hot water||in 15 reviews|
|inclusive plan||in 4 reviews|
|lots of restaurants to choose||in 28 reviews|
|new room||in 27 reviews|
|nice beach||in 24 reviews|
|penthouse suite||in 6 reviews|
|playa del||in 16 reviews|
|staff was very nice||in 23 reviews|
|wrongs||in 3 reviews|
Overall the staff is very nice. The complex offers all the amenities one can hope for to spend a good time with both family and friends. I enjoyed a good time with my family while on business there.
The food isn't great in the different restaurants. A long wait at check in and check out. Certainly they could use more people at the front desk. The common areas could be cleaner.
A wonderful resort. We didn't stay all inclusive as we were attending a wedding, but didn't spend much when we charged things to the room. Wonderful pools, excellent staff, quality of the accommodation is very high.
Was a little boisterous at times (parties going on right outside your window) so was difficult for toddler to sleep (both in the day and at night).
The layout and the activities staff like Paco and the girl at the main pool activity booking center. Carlos in the tequila bar was great.
Our room wasn’t ready even by 1500. They made it a nightmare for friends and our hired photographers and make up artists that were not hotel contracted to enter the property. They tried to con or rob you at every transaction. The general staff was not friendly and slow to respond. We had a room with a pull out couch that had no bedding and despite calling and requesting it. After 1 hour at 1100 pm we called back angrily and they finally came. They didn’t give the correct room to our family members and when challenged they really fought us. I would never go back. The staff at Sandos was 1000x better.
Breakfast options were plentiful and had a great range of food.
The food quality in some of the restaurants could improve. We were happy with all of our meals but we were not blown away.
The property is beautiful, truly great. It has a private beach, about 5 pools, bars that serve excellent, delicious, fresh drinks, and excellent personnel. It’s employees is what makes this place outstanding. The room was big and comfortable with a great balcony and beautiful view. The food at the buffet restaurant was excellent and the service was outstanding. Our favorite people were Lupita in the buffet breakfast restaurant, one of the female bartenders that works at the bar next to the reception. I don’t remember her name but she is from Campeche. Super friendly, cordial, and the drinks she makes are delicious. All the people in the front, especially the guys that get the car from the valet and take your luggage to the room, I cannot remember their names because there was many of them, but they were just excellent, and last but not least Maria, the lady that cleaned our rooms. She was friendly, and did a great job of keeping everything clean. The beach is clean and very nice, with plenty of seating areas and activities for everyone. The pools are big and because of the weather, the water is warm. There is hammocks outside, close to the beach.
Ants in the rooms. My husband didn’t like the bed, because he thought it was too hard, but I thought it was fine.
The Fives Beach Hotel & Residences features 475 guest rooms and suites as well as a selection of Penthouses with private rooftop decks. This hotel includes a full-service spa onsite, as well as personalized butler concierge services. There are multiple pools available at this beachfront resort, which also offers beach access for guests. There are five bars and eleven restaurants to choose from at the Fives, as well as a kids’ club and teen club for entertaining the whole family.
Just 35 minutes from Cancun International Airport, The Fives Beach Hotel & Residences is situated in the heart of the Riviera Maya, close to all of the best attractions in downtown Playa del Carmen. There are plenty of shops, restaurants, and entertainment venues that showcase local culture and cuisine, as well as world-class golf courses just minutes from the hotel. Tulum is just 40 minutes away, and there are plenty of outdoor activities and attractions around the area, as well.
Guest rooms offer views of the hotel grounds, pools, and the surrounding ocean beauty. Flat-screen TVs, iPod docks, and free WiFi ensure that guests have all the creature comforts they need with a tropical-inspired design that puts relaxation at the top of the list. Rooms also include coffee makers, rain showers, marble bathrooms, and many suites include private balconies or terraces. Views and optional balconies can be chosen at the time of booking. The Honeymoon Suite is ideal for newlyweds, anniversary celebrations, and other romantic getaways.
based on 738 reviews
Things to Know
- Friendly service
- Nice building
- Professional service
Policies vary by room type and provider.
Reviews about The Fives Beach Hotel & Residences
Most Popular Landmarks
- El Camaleón Mayakoba Golf Club 2.8 km
- Mamita's Beach Club 5 km
- Parque Natural Tres Ríos 5.1 km
- Muelle Navega 5.3 km
- Parque 28 de julio 5.9 km
- Playa principal de Playa del Carmen 6 km
|Playa Del Carmen||6.9 km|
|San Miguel de Cozumel||19.7 km|