Residences at The Fives


Cheapest
rate per night

8.5

Excellent
based on 2 reviews
Residences at The Fives - Playa del Carmen, Quintana Roo, Mexico
Check-in
-
Check-out
Compare vs. KAYAK |

Provider Nightly total
TripAdvisor C$ 140
AMOMA C$ 141
AMOMAPV C$ 149
TripAdvisor
AMOMA
AMOMAPV

Good to know

Distance to city centre

6.3 km

Rooms

Check-in
Check-out

Deluxe Rooms

C$ 141+

Bed type
Provider
Nightly base price
Unknown
C$ 141 per night
Unknown
C$ 158 per night
Unknown
C$ 168 per night
Unknown
C$ 173 per night
Unknown
C$ 174 per night
Unknown
C$ 186 per night
Unknown
C$ 193 per night
Unknown
C$ 203 per night
Unknown
C$ 204 per night
Unknown
C$ 206 per night
Unknown
C$ 224 per night
Unknown
C$ 244 per night
Unknown
C$ 244 per night
Unknown
C$ 244 per night
Unknown
C$ 255 per night
Unknown
C$ 357 per night

Standard Rooms

C$ 206+

Bed type
Provider
Nightly base price
Unknown
C$ 206 per night
Unknown
C$ 239 per night
Unknown
C$ 239 per night
Unknown
C$ 268 per night
Unknown
C$ 277 per night
Unknown
C$ 396 per night

Reviews

Pros

Cons

Traveller rating

36
12
11
3
0

Time of year

Traveller type

Show reviews that mention

+
  • Excellent
    Apr. 2019
    10.0

    reservation process. They could not locate the reservation for a couple of days.

  • Good
    Jan. 2018
    7.1

    Azulitos amazing. Front desk staff terrible.

    We liked the food. The breakfast tacos outside were good. The buffet dinner was reasonable, only $20 each. And my in laws said it was fantastic. The sushi was good but overpriced - ie $12 for a plain California roll (not crab) for example. Bar tenders, azulitos staff friendly.

    Front desk staff most unfriendly experienced in the world so far. Came at 3pm to the hotel off a ferry from cozumel and we were all feeling nauseated and tired. Told at front desk to come back at 3 (did I say it was 3?). So we went to get lunch at the resort which was a fiasco because we did not have a room number yet so they could not charge the room and they would not let our group leave until that was figured out. So I went back to the desk and it still took at least another thirty min. My kids were bored and making a scene (exhausted, needing to lie down). The staff from the manager on down were all lacking compassion. I think we got our room finally at 4:30. Oh and our luggage never came up. Then we had booked the non all inclusive plan (cost difference $199 per night per room vs $677 per night per room). They did not offer to let us upgrade on arrival for a cost. This created issues in that many restaurants did not know what to do and this created delays after all meals. They are not close to any restaurants so you are stuck there unless you take a taxi. I could not get a glass of wine with dinner (I wasn’t allowed to buy one - smh). The resort is huge and they gave our group of four adults one map even though we booked two rooms. Breakfast Kids club requires reservations for each session. It was hard for us to plan ahead. Wish they allowed drop off. Kids even treated like second class citizens (every child at the resort except mine got a cool flotation device-they really know how to do the have nots at this resort). Overall we loved and appreciated azulitos and that WAS included. The on-site travel agents over charged us for our excursion. Check out was ok. We did express check out but even with that there was confusion at the front desk. Oye. They need to fix this. They should not offer something less than all inclusive without putting a list of menus with prices in the rooms so that we can figure out where we can eat. They need to make the check out process at meals quicker. Be generous and friendly to get things off to a good start. I felt terrible about our stay for the first 24 hours and we were only there 36. What a waste of $1500 we spent there.

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About

Overview

The Fives Beach Hotel & Residences features 475 guest rooms and suites as well as a selection of Penthouses with private rooftop decks. This hotel includes a full-service spa onsite, as well as personalized butler concierge services. There are multiple pools available at this beachfront resort, which also offers beach access for guests. There are five bars and eleven restaurants to choose from at the Fives, as well as a kids’ club and teen club for entertaining the whole family.

Just 35 minutes from Cancun International Airport, The Fives Beach Hotel & Residences is situated in the heart of the Riviera Maya, close to all of the best attractions in downtown Playa del Carmen. There are plenty of shops, restaurants, and entertainment venues that showcase local culture and cuisine, as well as world-class golf courses just minutes from the hotel. Tulum is just 40 minutes away, and there are plenty of outdoor activities and attractions around the area, as well.

Guest rooms offer views of the hotel grounds, pools, and the surrounding ocean beauty. Flat-screen TVs, iPod docks, and free WiFi ensure that guests have all the creature comforts they need with a tropical-inspired design that puts relaxation at the top of the list. Rooms also include coffee makers, rain showers, marble bathrooms, and many suites include private balconies or terraces. Views and optional balconies can be chosen at the time of booking. The Honeymoon Suite is ideal for newlyweds, anniversary celebrations, and other romantic getaways.

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

Check in

3:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Parking
Complimentary breakfast
Fitness centre
Pool
Free Wi-Fi
Disabled Access

FAQs when booking at Residences at The Fives

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Photos

All Photos (16)
Bedroom (2)
Pool (3)
Balcony (1)
Spa (2)

Location

Most Popular Landmarks

  • El Camaleón Mayakoba Golf Club 2.8 km
  • Mamita's Beach Club 5 km
  • Parque Natural Tres Ríos 5.1 km
  • Muelle Navega 5.3 km
  • Parque 28 de julio 5.9 km
  • Playa principal de Playa del Carmen 6 km

Playa del Carmen Travel Guide

Learn about Playa del Carmen on KAYAK

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