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Distance to city centre
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|"Exceptionally friendly staff and great location."||(in 89 reviews)|
|"Perfect location, helpful and welcoming staff"||(in 97 reviews)|
|"The whiskey bar had amazing appetizers!"||(in 27 reviews)|
|"High cost of valet parking."||(in 14 reviews)|
|"Food and drinks at Swine."||(in 3 reviews)|
|"Room service option"||(in 5 reviews)|
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Staff was excellent. Very accommodating and helpful
A Horrific Experience
The hotel itself is nice, clean, and very conveniently located to many attractions and great restaurants in downtown Portland. However, those do not make up for the truly terrible customer service we experienced.
As a frequent traveler, I've stayed in my fair share of hotels of varying degrees of comfort. Upon checking into the Paramount hotel, I was very pleased with the hotel and my room- however, my pleasant experience stopped there. At 1 AM my first night, the guest in the room next to me was being overly disruptive. I finally called the front desk, spoke to April, and hoped it would be taken care of. The guest continued to be loud and I woke up every hour- at one point she was screaming at a hotel employee that he was assaulting her- until I called again at 4 AM and was told that the guest was being escorted out. However, this process was also loud and kept us up until close to 5 AM- and ultimately, the hotel took 4 hours to solve a problem that I called about at 1 AM. I understand that a loud neighbor is not the hotel's fault- what happened next was. I never received any sort of follow up from them, explaining or apologizing for our terrible night. Since I was not contacted, I stopped by the front desk and spoke to Jeremy- he was rude and did not apologize or offer any explanation as to what happened or what compensation we could expect. I stopped the desk a second time and requested that a manager call me on my cell phone- I was going to be out of my room all day. I left my cell phone number with Jeremy- and received no call. I returned to the hotel around 7PM and once again approached the front desk- I was told there was no available manager and that I wouldn't be able to speak to one until 9 AM the next morning (after I was already expected to check out). Finally, Charlie at the front desk was able to get a hold of a manager who said that she had tried calling my room (even after I specified that I would be out all day and specifically left my cell phone number) and that they would compensate one night of my valet parking ($39). Through all of this, I still never spoke to a manager and never received a formal apology (though a manager did call me on my flight back to New York the next day). Overall, the horrible customer service and miscommunication of the hotel staff left me upset and, frankly after the events of the night before, unsafe. For the cost of this hotel, I expected better service and a better compensation for my lost night of sleep. My stay was handled in an unprofessional manner- I certainly will not be returning and urge others to choose other accommodations when visiting Portland.
location close to everything
Walls were a bit thin?
staff was friendly. I would stay there again
restaurant was great. Room was clean and comfortable.
The hotel grounds are beautiful, the location is great, and the jacuzzi in my room was HEAVEN. Great stay. I'll be back!
Experience the eccentric culture and magic of Portland, Oregon at the Paramount Hotel Portland. Guests here can reach out and touch Director Park and are walking distance from some of Portland’s most famous cultural venues, art centers, and restaurants.
Paramount Hotel Portland may be located in the middle of downtown, but its atmosphere is bright and airy. Just like Portland’s character, this hotel is warm and inviting. Colors seem brighter and the air seems clearer thanks to the attractive décor and friendly staff. Business people, food connoisseurs, music fans, cultural explorers, and more will find this accommodation suitable.
Located on Southwest Park Street and Southwest Taylor Street, Paramount Hotel Portland is located steps away from the important business district of Portland. Unlike the business districts in other cities and states, downtown Portland has a perfect mix of fun and professionalism. The sky-high buildings are paired with local coffee shops, art, and culinary masterpieces.
Just steps away from Paramount Hotel Portland are the Arlene Schnitzer Concert Hall and Portland Art Museum. This area is designed in a way that is easy to navigate and offers a surprise around every corner.
Guests who enjoy walking can visit attractions by foot and find fantastic food cart options along the way. The food cart culture in Portland is really an attraction by itself. Find Ethiopian dishes, Japanese bowls, Thai noodles, European creations, and more. The Brunch Box is an excellent place to visit for a casual breakfast or a satisfying dinner.
The food and art culture of Portland are incredibly prevalent in the southwest downtown area. Paramount Hotel Portland is right in the middle of all the fun and excitement of this magical city meanwhile offering a space for important business.
based on 529 reviews
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Most Popular Landmarks
- Portland Art Museum 275 m
- Powell's City of Books 0.5 km
- Oregon Maritime Museum 1 km
- Chinatown 1 km
- Portland Saturday Market 1 km
- Lan Su Chinese Garden 1.1 km