Hotel Real Santander

Bed was comfortable. Room was spacious.

Floor was filthy. Young man who checked us in was very unhelpful and did not care at all about guests’ comfort. It was a chilly night and we asked for an extra blanket. He responded with “ahorita”. 40 minutes later we still did not have a blanket. He was still sitting at the desk doing paperwork . It was only when we yelled at him in Spanish that he finally go t up to get a blanket. However, he came back with a thin bedspread only. When we told him we needed a blanket, he said there was nothing else. I believe we were the only guests there and we suggested he take a blanket from an empty room. He said he could not do that. Meanwhile the very nice and helpful man who was there overnight named Javier came in and heard all this. He then brought us a heavy blanket. There was no hot water in the sink or shower when we arrived. We told this to Javier and he turned it on.