Run, hide, avoid... please
Spa. Expensive, but good.
Worst hotel experience of my life. My GF and I invested $800 in a weekend, that was a nightmare. Rain flooded the hotel and water stopped running. Hotel staff didnt care, we couldunt use toilet, I couldnt shower for 2 days. No reimbursement. Air conditioner was out cause it runs with water. I left early, not one penny back. Pool was mudded, no one could shower. Wow, please please choose another hotel. No one cared... im still suffering from a disgusting experience.
A lot more positives than negatives
Good was good (besides Italian place), staff very friendly, very open so I was able to be social, and they also had quite areas
Room was very hot and took a while to cool off because our fan wouldn't work. Also, The English of most of the staff is pretty poor... Only a select few could talk decent English.
Its now in a middle of a construction site!!
The place has a lot of potential but if you want to relax the next months would not be the time to go there.
We reserved and paid for a “swim out” room but when we arrived they didn't have one available. We received a room on 2nd floor at the end of the building with a view of a white wall in front of us. They told us we can’t receive a refund since we reserved the room via a travel agent. I guess all is fine till you have a problem. Even when they admit they made a mistake, they will be very polite but basically do nothing!!! Just keep repeating they're sorry.... The whole Diamond club building is now in the middle of a construction site. They are working 24h and at night it’s much worst. It was so noisy we couldn't sleep. We left after 2 days. They ruined our vacation. We’ll never return to this hotel. There are so many others in the area...
If you are going with your partner this place is g
Place was beautiful , spa was amazing, the staff was great, the Food at the buffet was good. Beautiful rooms.
The food could be better. The wait for the restaurants was long. If you were a diamond club member you had a better experience which I did not like especially if it's "all inclusive". Members could reserve times for dinner but non members could not. A lot of older people and couples which made the experience a little boring if your young. The played music for like an hour or 2 at the pool which was also corny.
Everything we love great
I loved everything.
This Punta Cana resort is on the beach, 5.5 mi (8.9 km) from Macao Beach, and within 12 mi (20 km) of Arena Gorda Beach and Hard Rock Golf Club at Cana Bay. Punta Blanca Golf Course and Iberostar Golf Course are also within 12 mi (20 km).
Based on 1,419 reviews
Policies vary by room type and provider.