Brentwood Suites

Room is clean and feel so comfortable.

Calling your guest 2 hours before check out time is not acceptable as it’s too early. I am still asleep and got distracted with their very loud ringer. Front desk was not even courteous to say “I am sorry for bothering” and went straight saying that check out time is 12pm!

Location

It was clean, affordable and spacious.

The pillow is too soft. It was not comfortable for my neck. I requested for a more firm pillow but they don’t have. I just requested for another one. I was transferred to a room at the Penthouse, coming from the 3rd floor. The rooms at the 3rd floor was just above where the function rooms are. The new room at the Penthouse was beside the laundry room. I thought being at the Penthouse, I will feel like a VIP. The staff use to hang out at the doorway. I hear their voices. They use the EXIT door and let go of the door, making a loud bang. It’s like weights being let loose by a weightlifter.

Comfortable bed. Fast elevator. Asian food.

When I paid in the counter i asked if there was surcharge she said no but my acct. Was deducted 19$. My family and I booked for 7 days and she put us in 4th floor where there was nothing to see at the window. It was blocked. So I asked to transfer us. Shampoo dispenser fell on the floor and created loud noise in the mid night .