Hyatt Place Raleigh West

Spacious and clean room. Breakfast and location were good.

Room wasn't ready until 3:30 PM, Staff attitude was unacceptable. Room keys were disabled at 11:00 in the morning of the check-out. The front desk's attitude, "Oh, its almost 12 O'clock" (time to check-out). Had to make a couple of up&down trips to the front desk to unsuccessful re-activate the keys. Had to look for room service staff for help as the maintenance guys were too long to allow us back in the room to collect our luggage for check-out.

They had a bar on site, the bed was comfy

Walked in the first night to a extremely loud party in the lobby. Kept finding black hairs places, like bathroom and sink. Paid $10 more on booking.com for “full English breakfast” that’s free regardless so don’t pay more for something that doesn’t exist.

We are Hyatt rewards members so we exclusively stay at only Hyatt hotels. Some are better than others. This hotel was better than some of the ones we have stayed in and not as nice as others. I would say it met my expectations.

There was a loose tile in my bathroom that moved when I stepped on it. It should be repaired. At one point my room keys didn't work and I was told that the staff member who activated my keys didn't check us in properly and that we were put down as a no show. It was a little uncomfortable standing in the lobby in our wet bathing suits trying to get back into our room.