Dingy, smoke filled casino
Booked 3 nights in a non-smoking room. Entire hotel reeked of smoke, even in the room, so we departed after 1 night for greener pastures. Room was spacious but overall the room was threadbare, with worn, scuffed furniture and overall just not very nice. Not recommended.
Courteous staff and clean and convenient for strip access.
The fact that you do not have a café for breakfast seems strange.
Noicy Air conditioning. Room was dirty.
Good value for the money
Bar tenders get 5 stars! Shame they have to work in a horrible establishment. Bring your own soap and the TV flickered on every channel. Only stayed here because everything else in town sold out. I wish I would have drove home!!!
Decor, gaming options, stale air, outdated everything, and overall depressing mood and atmosphere
Horrible customer service
We arrived with confirmed reservations and they did not honor the rate we were given. (They overbooked and decided they didn't want to deal with anybody who had a good rate.) I have stayed at the Sands dozens of times in the past, but I think there is no new ownership and new management. I will never stay there again until there's a change in ownership. It has been a subpar hotel for many years, but the discount rates made it OK. It's no longer OK. Now it's just a subpar hotel with lurching elevators, second great restaurants, and horrible customer service.
No towels, no hot water, not clean, old, staff was rude and condescending.
One Night Stay
The old school feel of the casino felt like you just took a trip back to the 90s. The water pressure in the shower was extraordinary.
Stayed in a room next to the elevator and every time the elevator moved, it sounded like someone was pounding on the ceiling with a hammer
Just old nasty and smokey, don't know how they got 3 stars
Restaurant downstairs old fashioned and good
Everything thing else
Beware the requirement of security deposit
Require $75 security deposit, but the staff refused to give me a written statement to say that I have been cleared with security deposit when I was checking out. What happens if I did not break or steal anything inside the room when I check out but was charged such expenses later on my credit card as security deposit? I then have no proof to defend myself again such charge. The check out staff, Mr. Vince P did not really know the meaning of "customer service".
I did not like the fact that i was charged a 13 dollar charge for the resort fee even I was already charge that when I booked the room and also that I had to put a 75 dollar deposit down. Plus when i got my receipt it was confusing and for some reason they're charging me the 13 dollar fee again and i'm only getting 49 dollars back. We did no damage to the room and stay for one night. Will definitely not be staying there away.
Worst sleep ever
Noise pipes, vents
A stay at Sands Regency Casino Hotel places you in the heart of Reno, steps from Riverwalk District and 5 minutes by foot from Reno Arch. Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is complimentary during limited hours.
Based on 5,873 reviews
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