Cons (-) The manager is a money hungry jerk! Unsympathetic to tired travelers with young children. I would never stay here.
3 stars
Best Western Premier Richmond City Gateway
Photos of Best Western Premier Richmond City Gateway
Overview
Located in Richmond, Best Western Premier Richmond City Gateway is an easy drive from Downtown Richmond and Virginia Museum of Fine Arts. It has a gym, as well as an express check-in and check-out feature, a sun deck and an outdoor pool.
The hotel has 167 rooms and has been recently refurbished. The front desk operates 24/7 and the friendly staff can recommend places to visit and provide other tourist information.
Each comfortable room at Best Western Premier Richmond City Gateway features a refrigerator and wireless internet access, as well as all the necessities for an enjoyable stay. They are also fitted with a microwave and a hair dryer.
Those staying at the hotel can dine on American dishes at the in-house restaurant, suitably situated for those who want to stay close at mealtime. For guests who wish to relax with a beverage of an afternoon, the on-site bar provides the ideal spot.
Best Western Premier Richmond City Gateway has easy access to Hotel Richmond and Virginia State Capitol. Guests can also discover Richmond International Raceway.
Latest deals for Best Western Premier Richmond City Gateway
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including GST, excluding local taxes and fees.
Amenities at Best Western Premier Richmond City Gateway
- Outdoor pool
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business centre
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Services and conveniences
- Conference rooms
- ATM on-site
- Business centre
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Key access
- Key card access
- Express check-out
- 24hr front desk
Accessibility and suitability
- Entire unit wheelchair accessible
- Disabled Access
- Roll-in shower
- Elevator
- Accessible by elevator
- Hypoallergenic pillow
- Adapted bath
- No smoking
- Upper floors accessible by elevator
- Designated smoking area
Dining
- Grocery deliveries
- Special diet menus (on request)
- Microwave
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Bathroom
- Shower
- Additional toilet
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Bedroom
- Socket near the bed
- Alarm clock
- Sofa bed
- Clothes rack
- Wardrobe or closet
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
- Drying rack for clothing
General
- Seating area
- Hardwood or parquet floors
- Telephone
- Carpeted
Media and entertainment
- Radio
- Flat-screen TV
- TV
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Family friendly
- Cribs available
- Kids meals
- Kid-friendly buffet
Parking and transportation
- Free parking
- Private parking
Health and safety
- Daily housekeeping
- Safe
Outdoor
- Terrace/Patio
Fitness
- Fitness centre
Pool
- Outdoor pool
Reviews of Best Western Premier Richmond City Gateway
7.5
Good
827 verified ratings
Wonderful
294
Very good
138
Good
102
Okay
65
Fair
69
Mediocre
44
Poor
118
Summary of reviews
Guests say
Guests appreciated the great location of the hotel, but many expressed concerns about cleanliness, particularly regarding dirty carpets and bathrooms. Additionally, the service received mixed reviews, with some guests noting rude staff and poor customer service. Overall, while the location and some staff members were praised, significant improvements are needed in cleanliness and service quality.AI-generated from customer reviews
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Score by provider
7.8 out of 10
506 reviews
6.6 out of 10
156 reviews
6.3 out of 10
4 reviews
7.3 out of 10
8 reviews
All reviews
Pros (+) A pleasant experience. Will definitely return on return trip.
Pros (+) The room was ok, breakfast was nice.
Cons (-) We booked this before going on a road trip because of its proximity to I-95 and because they were listed as Pet Friendly. When we got there we were told that there would be an additional fee of $50 and that they were no longer pet friendly.
Pros (+) Price. Twenty dollar voucher for breakfast in attached restaurant. Bed was comfortable.
Cons (-) Air conditioning did not work correctly. Numerous stains on the carpet and table top. Wall protector for door handle was smashed into wall and broken.
Pros (+) The warm, friendly staff made the experience for us. Accommodating and genuine! The breakfast value and selection was terrific. We liked how easy it was to hop off and on 95.
Cons (-) The room was older, spring mattress was stiff, no remote control and the TV didn't work.
Pros (+) Descent hotel for reasonable rate
Cons (-) The fact that they advertise breakfast included, but it's only for 1 day of your entire stay
Pros (+) Staff was super friendly, and the bed was great after the our drive.
Pros (+) Had what we needed to rest for the night and the staff at the front desk were extremely helpful and friendly
Cons (-) Could not take advantage of the breakfast because we had to leave so early
Location
4303 Commerce Road, Richmond, VA 23234-2239
What's nearby
- Forest Hill Park Richmond Virginia7.1 km
- Edgar Allan Poe-Museum7.4 km
- Richmond Outreach Center7.5 km
- Downtown Richmond7.7 km
- Tredegar Iron Works7.9 km
- Dominion Resources7.9 km
- Virginia State Capitol8.1 km
- Virginia Commonwealth University8.2 km
- VCU Health Medical Campus8.3 km
- Museum of the Confederacy8.3 km
- Hotel Richmond8.3 km
- Hollywood Cemetery8.3 km
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Best Western Premier Richmond City Gateway
Low season | March |
|---|---|
High season | March |
Average price (weekend night) | C$ 226 |
When to book a room at Best Western Premier Richmond City Gateway
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.7 |
|---|---|
Distance to downtown | 8.4 km |
Nearest Airport | Richmond Byrd Intl |
Distance to airport | 10.6 km |
Everything you need to know for your stay in Richmond
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