Comfort Hotel Bolivar

The service from the staff at the front desk and in the breakfast room was excellant. the location was great! The rooms were small and cramped as was the lobby area. hotel was ranked as 4 star but appeared as a 3 star. The food for the breakfast was old: the yoghurt was past the expiration date, apples had brown spots and they were the ony fresh fruit. the only other fruit was canned peaches.

Very friendly front desk reception and helpful service staff. Location was sick walking distance to beauty sites, restaurants and bars. Breakfast was ready, fresh and had a sweet terrace view of the city. Room was mediocre size and amenity wise (physical dimensions were small, linens and things were average).

convenience to centre attractions smoking odour throughout hotel; we had to change rooms on the second day because of this (I specified non-smoking room); bad odour from washroom as well on first room. Bread at breakfast was not fresh nor was scrambled eggs and bacon cooked well; and coffee was warm not hot.

The rooms were clean. Reception staff helpful. The hotel was not a 4* more like 2/3* hotel. The breakfast buffet was very poor, compared to the previous hotel we stayed in which was a 3*.The upgrade rooms were just standard rooms, compared to the English Choice Hotels we have stayed in previously. Had a problem with our standard room, but it was sorted out quickly and reasonable.

The day clerk was very helpful. He always had a 'friend' who could do a tour etc. But the friends all turned out quite well. The breakfast room is very pleasant. The offering was fine -- would have liked some fresh fruit. It is really located in a back alley, so our room had no sunlight. We had a quad (two adults and two children) which was really small. The night clerk was not helpful at all.

The location was great-within walking distance to everything. Unlike many hotels in Rome, it was quiet because it was not on a main street. The rooms were mostly updated and had a very charming decor. The person at the desk recommended great restaurants. They keep the dirty toilet brush next to the toilet, causing the room to smell. The hair dryer was old and did not work; I was ignored when I told the front desk about it. It appears that the hotel employees receive a cash kick back for recommending tours and transportation. The tour they recommended was not good. We asked for a taxi to take us to the airport and without our permission, they sent a private car which was more expensive.