Heritage Inn Express Roseville

Close to shops, had a pool.

Couldn’t have ground floor room, no wi fi , no hairdryer in room

The bed was comfortable

We arrived 2;45 after a 6 hour drive to be told we couldn't check in till 4pm maybe. We called around to find other hotels, none available. Staff member said at 4 that they are only accepting CASH. The grounds were filthy apparent it's a long term stay hotel with broke down cars in parking lot. The key did not work, husband had to go to office to get fixed, we walked in, Our room non smoking had apparently been smoked in. I called to get another room we waited for clerk to bring new key never happen, so we were tired and figured we would deal with one night. Unpainted patch spackle on walls to the restroom, the picture that was suppose to be on wall was on the floor, dresser had broken molding, broken drawers, carrots had black spots that looked like oil, sheets were clean but comforter was dirty or just old we brought extra blanket to throw down to sit on bed. People roaming around all night we were concerned about our car. Internet never worked, TV was staticky. Breakfast was available in a filthy kitchenette banquet area with sticky floors, sticky tables to eat on, and minimal it was English muffins, coffee, cereal juice. I believe booking should not represent them and they are using booking for leads to switch guest into cash, I wasn't the only one that walked in with this issue of we are only 'taking cash" line. Horrible experience.

The whole experience was awful. We has 2 rooms. 138 and 147. Nothing. Scam. The pictures do not look like the hotel at all. Old and awful. broken tvs. The room smelt like deodorizer on entrance. After returning 3 hours later ot smelt like pet urine badly.

We woke up to cochroaches on walls and tv stand and in toilet. In room 147. 138 my dad felt like something was crawling on him all night. Possibly bed bugs due to small bites on skin.

Too old need upgrade. Most of the stuffs in their are NOT working or properly. Sad to see these place in business.