Sapa Horizon Hotel

location, service, cleaneness and very good breakfest

The staff is amazing they take care of everything you need absolutely magnificent. The room was very good very clean and gorgeous view to the mountains.

The staff, in particular David the hotel manager. Location is central. Breakfast was superb

Note that family rooms do not have a view. Wasn't clear to me when I booked.

Everything. We arrived at 4am and David, the manager helped us get several hours of sleep even though our room wasn't ready. We eventually got a room upgrade in the morning, which was very clean and pampering. When we left on our way to the night bus, they allowed us to take showers, and even sent us off with 2 sandwiches so we don't get hungry on our comute. I cannot stress this enough - it's an excellent hotel!

NOTHING

Very nice hotel with very helpful, friendly staff who treated us to a free room upgrade and complimentary bottle of local wine. The room itself was large and very comfortable and breakfast was good. It's well located in the town, just a 2 minute walk from the station for the funicular up to the cable car. They found us an excellent, English speaking local guide too for the trekking and sightseeing in the area.

The only negative - and to be fair it's something the hotel can do nothing about - was that when we stayed there (September 2019) there was a construction site directly opposite which began work at 6 AM. I will say, that's not as big a problem as you might imagine, as Sapa is a place for activities that typically have you up and out of bed early anyway.