The Lowry Hotel

The hotel is perfect and exceeded expectation the staff are so warm and friendly and ensure that we as visitors and well looked after

Nothing

The room & bar & River side restaurant were lovely & breakfast 5*. The lovely staff ordered us a taxi - we were going to the Lowry to see a show. My husband had a lovely 49th birthday.

The taxi driver got lost & charged £12 apposed to the journey back £6. There were a few stains on the carpet, slight damage to the chair & the bathroom was not sparkling.

We have been to this hotel before and we really liked the location and classiness of the hotel. The rooms are very spacious and clean, also the room service and food is delicious.

The poor welcoming and lack of personality from the reception staff really disappointed us straight away. As we checked in there was 2 ladies on the reception, one who could have been more cheery and smiled and the other one that didn't have the decency to say hello and ignored us. The gentlemen who carried our luggage really made us feel welcomed and totally made up for the lack of service at reception on our arrival. We paid allot of money to stay here and as returning guests we most definitely expected more. Also the same lady who didn't say hello had the cheek to ask us if we were checking in the next morning as we were about to ask for a taxi to take us to the city centre, considering the status and class of this hotel it was very insulting she took no care and attention that we saw her the late evening before. There was a younger girl on reception who was bubbly and full of smiles on the 2nd morning and could not have been more friendly and helpful which we appreciated. The overall hotel is amazing, comfortable beds, lovely food and great location however reception is the first point of contact and could definitely be improved by certain members who let the reception service down and made me think twice of returning for the 3rd time. I did not want to score a low score just because of one or two individuals as there was great customer service from the cleaner, room service staff, the luggage gentleman and one of the girls on reception that we met.

Clean, large rooms, great facilities

The room is big enough to move and the special place for luggage was amazing

The house keeping forgot to keep tissues in the bathroom for 2 days and slippers were provided last day only

Outstanding service and property

Fantastic service. The restaurant was excellent and the concierge efforts were superb.

Nothing.