appearance of hotel restaurants buffet breakfast recycling staff was excellent
rooms were a bit small
Value for money
Very limited Spa and small Fitness Center
Terrible service - hotel staff lies
The hotel said that the first three floors had no water service and all floors above were booked. However, we went to the fitness center on the main floor and the showers were working fine. The kitchen on the main floor also had a water supply. We found out later that the water line was a lie. The hotel used that as an excuse to send us to another hotel because they had overbooked. The hotel they sent us to had a cheaper rate than Barcelo. The hotel that Barcelo sent us to said that Barcelo over books all the time, lies to their patrons all the time, and sends them to the hotel we were sent to and forces the other hotel to deal with or try to make up for Barcelo's mistakes and poor customer service. Also, one of the reasons we booked this hotel was because of the free airport shuttle service. The shuttle never showed up at the airport. We were told there would be a shuttle at 6:30, at 6:45, we called the hotel and it turns out they never sent a shuttle. We ended up having to get a cab and we were not reimbursed for the taxi ride. For the ride back to the airport, I just booked a taxi because I did not trust the Barcelo shuttle to pick me up in time from the hotel they sent me to.
Did not like anything about this hotel.
Nice and clean
It was a good hotel for our stay in Costa Rica, but because of the location you can't walk to anything, you need a cab to go anywhere.
The food at the restaurant, especially dinner, was expensive and not that impressive.
Just passing through
Staff are highly friendly and bilingual. Some of them at least. It's right off the freeway and a good price for what you get.
Gym was hardly there at all. Fitness is important to me.I can improvise thanks to my training but I might as well have done bodyweight workouts. They didn't have someone at the front gate to let me in so I stood there for a while before crawling under the gate to open it myself.
Excellent hotel with lots of extras.
Breakfast buffet was superior and the lobby, garden and the pool were beautiful. The staff were very helpful and kind.
You have to take a taxi everywhere, and the cabs that are available at the hotel charge a premium to get you to your next location. It was $12 for a cab ride to Centro downtown and $6 for the cab ride back.
The staff was wonderful and made me feel right at home. Check in and check out was very quick and efficient!! I also really enjoyed my dinner at the pool bar restaurant!! My room was very clean and comfortable as well and the hot water was AMAZING for my bath!!
There was nothing I didn't like!!
Prices for the food... It was over priced.
Close to where I work
Old carpets that smell really bad. Swimming pool not accessible after 5pm or before 9am (Could bot use them since I am on a business trip) Old elevators with weird and scary sounds
Trying to be an expensive place, just made me feel
The buffet breakfast was great, variety and quantity. Enjoy that! The bed was very comfortable, did a lot of sleeping. The shuttle to the airport was free but it goes on the hour and you need to schedule your spots ahead of time.
Not a good place to walk anywhere. We wanted food but the restaurant at the hotel opened at 6:30pm. Better expect to catch a taxi or dodge traffic across the highway to go out. Also the restaurant was expensive for the portions, if you want your value, get the dessert bar for 6$. They will charge you for that bottled water they pour you. Wifi was cutting out a lot. They hotel had seen better days, lacking on the details of maintenance. I was happy for a minibar but was told it was 10$ just to unlock it so don't expect to have a fridge in the room. There was an ice bucket though.
Nice with free shuttle to airport, comfortable beds and spacious rooms.
There were some ants in the bathroom and overall could use more in depth cleaning.
Clean room, and spacious
The gym was pretty messy, and too much equipment for the size of room it was in.
The Barcelo San Jose Palacio hotel, selected as the best business hotel in the Costa Rican capital, has its own Conference Centre with capacity for over 1,000 people, and is appropriate for hosting any type of meeting or conference. This 5-star hotel is situated in an excellent location, just 3Â km from Tobias Bolanos airport and the centre of the city of San Jose, Costa Rica's capital. The Barcelo San Jose Palacio hotel has spacious and comfortable and offers an interesting range of complementary culinary options and leisure activities including a spa, sports facilities, a poker room and slot machines. Moreover, the Barcelo San Jose Palacio hotel has received theCertificate of Sustainability for its commitment to the environment, has extensive gardens and a recently renovated swimming pool area. We also offer a transport service to the Juan Santamaria International airport - hotel, hotel - Juan Santamaria International airport, free of charge, upon request. Consult establishe
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