4 stars
Hotel Rumbao, a Tribute Portfolio Hotel
Photos of Hotel Rumbao, a Tribute Portfolio Hotel
Overview
The Sheraton’s San Juan branch is located in the heart of historic and romantic old San Juan, directly on the waterfront. A myriad of restaurants, art galleries, museums, and upscale stores welcome visitors, inviting them to linger in the city.
The rooms range from a smaller guest room with no view to an expansive executive suite with views of both the city and the ocean. Babysitting services and free Wi-Fi appeal to families while all travelers enjoy three differing breakfast options. The Sheraton Fitness room and indoor pool provide excellent accommodations for staying consistent with workout routines; however, the rooftop pool steals the show- a favorite among guests. The hotel’s Palio Restaurant serves local delicacies and Puerto Rican Fusion dishes. Meanwhile, the AROMA Wine & Coffee Lounge offers adults a place to relax. The local area offers free trolley services. Within a half mile lay many local attractions including Fortress El Morro, Galeria Botello, and El Capitolio making the hotel pedestrian-friendly. For those wanting to venture further out, the Zen Spa, Mimar area, and Condado beaches are within a two-mile radius of the hotel.
The combination of quality hospitality and location make the Sheraton one of the premier hotels in the historic old San Juan area.
Latest deals for Hotel Rumbao, a Tribute Portfolio Hotel
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including GST, excluding local taxes and fees.
Amenities at Hotel Rumbao, a Tribute Portfolio Hotel
- Outdoor pool
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
- Wi-Fi available in all areas
Dining
- Wine glasses
- Electric kettle
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Microwave
- Snack bar
- Tea/coffee maker
- Kettle
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
- Dining area
- Dining table
Accessibility and suitability
- Entire unit wheelchair accessible
- Hypoallergenic
- Hypoallergenic pillow
- No smoking
- Lowered sink
- Non-feather pillow
- Pets allowed on request. Charges may apply.
- Disabled Access
- Roll-in shower
- Elevator
- Shower chair
- Accessible by elevator
- Adapted bath
- Allergy-free room
- Toilet with grab rails
General
- Family rooms
- Hardwood or parquet floors
- Interconnected room(s) available
- Landmark view
- Lockers
- Storage available
- Quiet street view
- Sea view
- Seating area
- Slippers
- Sofa
- Soundproof rooms
- Soundproofing
- Telephone
- City view
Services and conveniences
- ATM on-site
- Wake-up service
- Concierge service
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- Key card access
- Express check-out
- Private check-in/check-out
- 24hr front desk
- Conference rooms
- Safety deposit box
- Bottle of water
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Trash cans
- Conditioner
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Raised toilet
- Shower
- Shower cap
- Bathtub
- Toilet
- Toilet paper
- Walk-in shower
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- Streaming service
- Radio
- Shared lounge/TV area
- CD player
- TV
- Smartphone dock
Bedroom
- Feather pillow
- Socket near the bed
- Alarm clock
- Sofa bed
- Clothes rack
- Wardrobe or closet
Laundry
- Ironing service
- Pants press
- Iron and ironing board
- Drying rack for clothing
Pool and spa
- Hot tub
- Outdoor pool
- Pool towels
Parking and transportation
- Parking
- Private parking
- Valet parking
Outdoor
- Outdoor furniture
- Terrace/Patio
- Balcony
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Things to do
- Beach access
- Board games/puzzles
- Evening entertainment
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Kids meals
- Kid-friendly buffet
Fitness
- Aerobics
- Fitness centre
Reviews of Hotel Rumbao, a Tribute Portfolio Hotel
8.0
Very good
1815 verified ratings
Wonderful
773
Very good
278
Good
244
Okay
151
Fair
136
Mediocre
69
Poor
164
Guests say
Guests appreciated the hotel's excellent location, noting its proximity to attractions and cruise ports. However, multiple reviews highlighted concerns about cleanliness, including dirty towels and ants in the room. Additionally, several guests expressed dissatisfaction with the service, citing issues like unexpected charges and long wait times for food.AI-generated from customer reviews
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Score by provider
8.1 out of 10
524 reviews
7.9 out of 10
1 review
7.9 out of 10
11 reviews
Pros (+) The location was great. Nice rooftop pool.
Cons (-) Room was not ready until 1.5h after check in. The suite layout was very strange, a lot of empty space and not very convenient. We didn't get room service until 3 days after we came.
Pros (+) Comfortable bed
Pros (+) Staff was very helpful in recommending somewhere to eat. Beds were very comfortable and they were accommodating to my needs.
Cons (-) None
Cons (-) Would really like my money back. I have told everyone I know to NOT book through Kayak nor stay at this girl.
Pros (+) Great stay but had ask repeatedly for washcloths. Going green ( no maid service, just fresh towels ) was pefect....and received a $5 coupon each day you go green. Used it in the restaurant. Downside, they forgot to give it to us one day. And still no washcloths!! Another downside, cable reception was horrible all 4 nights!!! No TV for longer than 20 or so minutes. Very aggravating. So dont expect ...
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Pros (+) Very comfortable bed and size of the room.
Cons (-) Some hallway noise.
Pros (+) Great place to stay at since it if very close to the cruise port.
Cons (-) Wish they had a shuttle to pick up at the airport. Also pool was too small. Need different tile for the pool area because that tile is very slippery.
Pros (+) The location was great for walking they old San Juan and to get on cruise ship.
Cons (-) A/C in our room didn't work. Only received two channels on tv. Advertised as having its own casino inside hotel and there was no casino. Very disappointed.
Pros (+) Nice view to the bay, pretty roof swimming pool and good gym
Cons (-) No parking, bad service in the front desk. No attention to the guest. They send me to the wrong room with a family inside... They don't pay attention to what they do in the front desk. Not possible to book in the front desk the man make me reserve through a phone and it was not possible. At the end, I had to make the booking on my cellphone because they were not kind enough to make me a reservatio...
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Pros (+) Great hotel. People very helpful to make it the best stay ever
Cons (-) Luv everything
Location
100 Brumbaugh Street, San Juan 00901
What's nearby
- Castillo de San Cristobal0.4 km
- The Poet's Passage0.4 km
- Plaza de Armas0.5 km
- Viejo San Juan0.6 km
- Catedrál de San Juan Bautista0.6 km
- Paseo de la Princesa0.7 km
- La Fortaleza0.7 km
- San José Church0.8 km
- San Juan National Historic Site0.8 km
- Museo de Las Americas0.9 km
- Santa María Magdalena de Pazzis Cemetery1 km
- Castillo San Felipe del Morro1.4 km
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hotel Rumbao, a Tribute Portfolio Hotel
Low season | September |
|---|---|
High season | December |
Average price (weeknight) | C$ 456 |
Average price (weekend night) | C$ 383 |
When to book a room at Hotel Rumbao, a Tribute Portfolio Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price