Grand Hotel & Des Anglais

The front desk supervisor was rude. I travel a lot but have never ever faced the situation when a guest says hello at the reception and receives a strange look and no reply+ an arrogant look from the same person every single time while passing the front desk. This is absolutel. Unacceptable and unprofessional.

The hotel was ill-maintained, poorly staffed and access was difficult (no signage, driveway under repair, and ill-lit stairs. Breakfast was basic - don't know how they deserve 4 stars.

Room was clean although outdated.

Breakfast service:softmachine out of order;boiled eggs out freezer;ham cheese not cooled served;coffee poor quality.Hotel is outdated & old ; outdated & old furniture.

The receptionists were excellent. The first one knew my name, and they all learnt my room number. Booking-in and out was quick and pain free. The cleaners were efficient and unobtrusive. I liked the easy way the original receptionist helped me with logging-in on my lap-top, and I certainly valued not being charged extra for that.

The hotel is obviously 'dated', but even so, I thought a hotel of that quality would have a swimming pool. The room keys were lumpy, and not always easy to use. The modern 'plastic' key is worthwhile. There was only one choice of fruit juice at breakfast, and that tasted artificial.

it's almost 30 years they don't do any maintenance, it's a disaster from window to toilet. I was in room 415.