They were very rude. I wouldn't recommend it to anyone, please go somewhere else.
With a stay at Metropolitan Santiago, you'll be centrally located in Santiago, just a 3-minute walk from Santiago Town Square and 13 minutes by foot from Plaza de la Constitucion. Featured amenities include limo/town car service, express check-in, and express check-out. A train station pick-up service is provided at no charge, and self parking (subject to charges) is available onsite.
Policies vary by room type and provider.